{
  "ucid": "21112178902600521",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 13:10:05",
  "end_time": "2026-09-10 13:11:54",
  "duration_sec": 109,
  "campaign": "MSME_IS_India_ProductOpps_Reg_Acc",
  "disposition": "General Enquiry",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA3f8cd3d48f2f443563c4eae5b3f11e60.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 385,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178902600521__DIA3f8cd3d48f2f443563c4eae5b3f11e60.mp3",
  "audio_bytes": 263304,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 87.768,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello?\n[6s] AGENT: Hello.\n[7s] CUSTOMER: Yes.   (हाँ जी।)\n[8s] AGENT: Yes sir, this is Kartik speaking from JSW One.   (हाँ जी सर, कार्तिक ये बात कर रहा था JSW One से।)\n[10s] CUSTOMER: From where?   (कहां से?)\n[11s] AGENT: From JSW One sir, can you hear me?   (JSW One से सर, आवाज आ रही है?)\n[12s] CUSTOMER: Hello?\n[13s] AGENT: Hello?\n[14s] CUSTOMER: Yes, where are you calling from?   (हां, कहां से बात कर रहे हो?)\n[15s] AGENT: JSW.\n[16s] CUSTOMER: Okay, yes, tell me.   (अच्छा, हां बताइए।)\n[17s] AGENT: JSW One platform. You had sent a requirement for CR4 and S600 MC on our platform.   (JSW One platform. आपकी ये क्या CR4 और S600 MC का रिक्वायरमेंट एक भेजा था हमारे प्लेटफॉर्म पे।)\n[22s] CUSTOMER: No, we have a requirement for sheet metal.   (नहीं, अपनी तो शीट मेटल की रिक्वायरमेंट रहती है।)\n[24s] AGENT: Hmm hmm.   (हम्म हम्म।)\n[24s] CUSTOMER: Yes.   (हां।)\n[25s] AGENT: No, so which grades do you need? Like CR, HR...   (नहीं तो ये ग्रेड्स कौन से लगते हैं आपको? जैसे CR, HR...)\n[28s] CUSTOMER: We need HR, we also need CR, but we mostly take HR because HR's costing is a bit cheaper.   (HR भी लगती है, CR भी लगती है, लेकिन हम लोग ज्यादातर HR लेते हैं क्योंकि HR का कॉस्टिंग थोड़ा सस्ता पड़ता है।)\n[32s] AGENT: Okay, okay. Do you have a requirement for HR right now, sir?   (अच्छा अच्छा। अभी HR में है रिक्वायरमेंट सर?)\n[34s] CUSTOMER: Yes, we have a requirement for HR. What rate do you have?   (हां, HR में रिक्वायरमेंट है अपने को। क्या रेट है आपके पास?)\n[37s] AGENT: Today's rate is 62,200.   (रेट आज का है 62 200.)\n[39s] CUSTOMER: 62,200?   (62 200?)\n[40s] AGENT: 200.\n[42s] CUSTOMER: Okay. Are you telling me the rate per metric ton?   (अच्छा। ये पर मेट्रिक टन का बता रहे हैं क्या आप?)\n[43s] AGENT: Yes, per metric ton.   (हां, पर मेट्रिक टन।)\n[44s] CUSTOMER: Okay.   (अच्छा।)\n[46s] CUSTOMER: No, we don't actually need much. We keep needing five-six sheets. As and when we need it, we order it accordingly.   (नहीं, अपने को एक्चुअली ज्यादा नहीं है। पांच-छह शीट की जरूरत पड़ती रहती है। जैसे-जैसे जरूरत रहती है हम लोग वैसे-वैसे मंगाते हैं।)\n[50s] AGENT: Okay, okay.   (अच्छा अच्छा।)\n[51s] AGENT: Hmm. No sir, to buy from our platform now, you have to buy at least five tons.   (हम्म। नहीं सर, अभी हमारे प्लेटफॉर्म से लेने के लिए तो एटलीस्ट फाइव टन खरीदना पड़ता है।)\n[54s] AGENT: We can't do less than that.   (उससे कम की तो कर नहीं सकते।)\n[55s] CUSTOMER: Alright, okay.   (चलिए, ठीक है।)\n[57s] AGENT: Yes.   (हां जी।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 31,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "31 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "Before quoting a price, always revalidate the full requirement including quantity, as this call ended immediately after the customer's small quantity was revealed.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a customer from a platform lead and confirmed their interest in HR material. The customer immediately asked for the price. After the agent quoted a rate, the customer revealed their requirement was only for 'five-six sheets', which is far below the 5-ton minimum order quantity. The call ended as the lead was unqualified on quantity.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"JSW One platform. You had sent a requirement for CR4 and S600 MC on our platform.\", \"comment\": \"The agent correctly opened by referencing the customer's submission on the JSW One platform.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"The agent only validated the product/grade before the customer diverted to price; quantity, dimensions, location, and timeline were not confirmed.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked to understand the customer's end use, monthly volume, or procurement habits.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent gave a generic base price but did not provide a committed delivered price or attempt to close the deal.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"JSW One platform. You had sent a requirement for CR4 and S600 MC on our platform.\", \"comment\": \"The agent did not re-pitch the company and stuck to the customer's stated requirement.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Before quoting a price, always revalidate the full requirement including quantity, as this call ended immediately after the customer's small quantity was revealed.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a customer from a platform lead and confirmed their interest in HR material. The customer immediately asked for the price. After the agent quoted a rate, the customer revealed their requirement was only for 'five-six sheets', which is far below the 5-ton minimum order quantity. The call ended as the lead was unqualified on quantity.\"}",
  "error": null,
  "latency_ms": 36255,
  "input_tokens": 3481,
  "output_tokens": 679,
  "created_at": "2026-09-25 11:09:39",
  "sentiment": "neutral",
  "sentiment_score": 0.055,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 3,
  "lex_hits": 11,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.532,
  "agent_talk_sec": 21.0,
  "customer_talk_sec": 18.5,
  "dead_air_sec": 69.5,
  "longest_monologue_sec": 4.6,
  "agent_wpm": 274.3,
  "interruptions": 0,
  "agent_turns": 16,
  "customer_turns": 15,
  "discovery_qs": 4,
  "words_agent": 96,
  "words_customer": 92,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178902600521",
      "idx": 0,
      "speaker": "customer",
      "start_s": 5.18,
      "end_s": 5.58,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178902600521",
      "idx": 1,
      "speaker": "agent",
      "start_s": 6.1,
      "end_s": 6.46,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178902600521",
      "idx": 2,
      "speaker": "customer",
      "start_s": 6.9,
      "end_s": 7.26,
      "text_en": "Yes.",
      "text_native": "हाँ जी।"
    },
    {
      "ucid": "21112178902600521",
      "idx": 3,
      "speaker": "agent",
      "start_s": 7.6,
      "end_s": 9.6,
      "text_en": "Yes sir, this is Kartik speaking from JSW One.",
      "text_native": "हाँ जी सर, कार्तिक ये बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178902600521",
      "idx": 4,
      "speaker": "customer",
      "start_s": 9.97,
      "end_s": 10.4,
      "text_en": "From where?",
      "text_native": "कहां से?"
    },
    {
      "ucid": "21112178902600521",
      "idx": 5,
      "speaker": "agent",
      "start_s": 10.6,
      "end_s": 12.08,
      "text_en": "From JSW One sir, can you hear me?",
      "text_native": "JSW One से सर, आवाज आ रही है?"
    },
    {
      "ucid": "21112178902600521",
      "idx": 6,
      "speaker": "customer",
      "start_s": 12.48,
      "end_s": 12.8,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178902600521",
      "idx": 7,
      "speaker": "agent",
      "start_s": 13.3,
      "end_s": 13.66,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178902600521",
      "idx": 8,
      "speaker": "customer",
      "start_s": 13.98,
      "end_s": 14.9,
      "text_en": "Yes, where are you calling from?",
      "text_native": "हां, कहां से बात कर रहे हो?"
    },
    {
      "ucid": "21112178902600521",
      "idx": 9,
      "speaker": "agent",
      "start_s": 15.28,
      "end_s": 15.7,
      "text_en": "JSW.",
      "text_native": "JSW."
    },
    {
      "ucid": "21112178902600521",
      "idx": 10,
      "speaker": "customer",
      "start_s": 16.4,
      "end_s": 17.08,
      "text_en": "Okay, yes, tell me.",
      "text_native": "अच्छा, हां बताइए।"
    },
    {
      "ucid": "21112178902600521",
      "idx": 11,
      "speaker": "agent",
      "start_s": 17.18,
      "end_s": 21.0,
      "text_en": "JSW One platform. You had sent a requirement for CR4 and S600 MC on our platform.",
      "text_native": "JSW One platform. आपकी ये क्या CR4 और S600 MC का रिक्वायरमेंट एक भेजा था हमारे प्लेटफॉर्म पे।"
    },
    {
      "ucid": "21112178902600521",
      "idx": 12,
      "speaker": "customer",
      "start_s": 21.5,
      "end_s": 23.3,
      "text_en": "No, we have a requirement for sheet metal.",
      "text_native": "नहीं, अपनी तो शीट मेटल की रिक्वायरमेंट रहती है।"
    },
    {
      "ucid": "21112178902600521",
      "idx": 13,
      "speaker": "agent",
      "start_s": 23.6,
      "end_s": 24.0,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178902600521",
      "idx": 14,
      "speaker": "customer",
      "start_s": 24.3,
      "end_s": 24.5,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178902600521",
      "idx": 15,
      "speaker": "agent",
      "start_s": 25.3,
      "end_s": 27.5,
      "text_en": "No, so which grades do you need? Like CR, HR...",
      "text_native": "नहीं तो ये ग्रेड्स कौन से लगते हैं आपको? जैसे CR, HR..."
    },
    {
      "ucid": "21112178902600521",
      "idx": 16,
      "speaker": "customer",
      "start_s": 27.9,
      "end_s": 32.0,
      "text_en": "We need HR, we also need CR, but we mostly take HR because HR's costing is a bit cheaper.",
      "text_native": "HR भी लगती है, CR भी लगती है, लेकिन हम लोग ज्यादातर HR लेते हैं क्योंकि HR का कॉस्टिंग थोड़ा सस्ता पड़ता है।"
    },
    {
      "ucid": "21112178902600521",
      "idx": 17,
      "speaker": "agent",
      "start_s": 32.2,
      "end_s": 34.0,
      "text_en": "Okay, okay. Do you have a requirement for HR right now, sir?",
      "text_native": "अच्छा अच्छा। अभी HR में है रिक्वायरमेंट सर?"
    },
    {
      "ucid": "21112178902600521",
      "idx": 18,
      "speaker": "customer",
      "start_s": 34.4,
      "end_s": 36.3,
      "text_en": "Yes, we have a requirement for HR. What rate do you have?",
      "text_native": "हां, HR में रिक्वायरमेंट है अपने को। क्या रेट है आपके पास?"
    },
    {
      "ucid": "21112178902600521",
      "idx": 19,
      "speaker": "agent",
      "start_s": 36.9,
      "end_s": 38.8,
      "text_en": "Today's rate is 62,200.",
      "text_native": "रेट आज का है 62 200."
    },
    {
      "ucid": "21112178902600521",
      "idx": 20,
      "speaker": "customer",
      "start_s": 39.2,
      "end_s": 40.0,
      "text_en": "62,200?",
      "text_native": "62 200?"
    },
    {
      "ucid": "21112178902600521",
      "idx": 21,
      "speaker": "agent",
      "start_s": 40.3,
      "end_s": 40.8,
      "text_en": "200.",
      "text_native": "200."
    },
    {
      "ucid": "21112178902600521",
      "idx": 22,
      "speaker": "customer",
      "start_s": 41.5,
      "end_s": 43.0,
      "text_en": "Okay. Are you telling me the rate per metric ton?",
      "text_native": "अच्छा। ये पर मेट्रिक टन का बता रहे हैं क्या आप?"
    },
    {
      "ucid": "21112178902600521",
      "idx": 23,
      "speaker": "agent",
      "start_s": 43.2,
      "end_s": 44.0,
      "text_en": "Yes, per metric ton.",
      "text_native": "हां, पर मेट्रिक टन।"
    },
    {
      "ucid": "21112178902600521",
      "idx": 24,
      "speaker": "customer",
      "start_s": 44.3,
      "end_s": 44.7,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178902600521",
      "idx": 25,
      "speaker": "customer",
      "start_s": 45.5,
      "end_s": 49.5,
      "text_en": "No, we don't actually need much. We keep needing five-six sheets. As and when we need it, we order it accordingly.",
      "text_native": "नहीं, अपने को एक्चुअली ज्यादा नहीं है। पांच-छह शीट की जरूरत पड़ती रहती है। जैसे-जैसे जरूरत रहती है हम लोग वैसे-वैसे मंगाते हैं।"
    },
    {
      "ucid": "21112178902600521",
      "idx": 26,
      "speaker": "agent",
      "start_s": 49.8,
      "end_s": 50.2,
      "text_en": "Okay, okay.",
      "text_native": "अच्छा अच्छा।"
    },
    {
      "ucid": "21112178902600521",
      "idx": 27,
      "speaker": "agent",
      "start_s": 50.6,
      "end_s": 53.2,
      "text_en": "Hmm. No sir, to buy from our platform now, you have to buy at least five tons.",
      "text_native": "हम्म। नहीं सर, अभी हमारे प्लेटफॉर्म से लेने के लिए तो एटलीस्ट फाइव टन खरीदना पड़ता है।"
    },
    {
      "ucid": "21112178902600521",
      "idx": 28,
      "speaker": "agent",
      "start_s": 53.8,
      "end_s": 55.4,
      "text_en": "We can't do less than that.",
      "text_native": "उससे कम की तो कर नहीं सकते।"
    },
    {
      "ucid": "21112178902600521",
      "idx": 29,
      "speaker": "customer",
      "start_s": 55.4,
      "end_s": 56.1,
      "text_en": "Alright, okay.",
      "text_native": "चलिए, ठीक है।"
    },
    {
      "ucid": "21112178902600521",
      "idx": 30,
      "speaker": "agent",
      "start_s": 56.6,
      "end_s": 57.0,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178902600521",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "JSW One platform. You had sent a requirement for CR4 and S600 MC on our platform.",
      "comment": "The agent correctly opened by referencing the customer's submission on the JSW One platform."
    },
    {
      "ucid": "21112178902600521",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "The agent only validated the product/grade before the customer diverted to price; quantity, dimensions, location, and timeline were not confirmed."
    },
    {
      "ucid": "21112178902600521",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked to understand the customer's end use, monthly volume, or procurement habits."
    },
    {
      "ucid": "21112178902600521",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent gave a generic base price but did not provide a committed delivered price or attempt to close the deal."
    },
    {
      "ucid": "21112178902600521",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "JSW One platform. You had sent a requirement for CR4 and S600 MC on our platform.",
      "comment": "The agent did not re-pitch the company and stuck to the customer's stated requirement."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}