Call 21112178902435361 2026-09-10 · dhruv · 1:20
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 22 turns, clean transcript (5% inaudible) | Hindi | 22 | supply_led (campaign_name:medium) |
Audio: clear: Significant background noise and chatter on the customer's side, but the main speakers are audible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.10
confidence high · +2/−0
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not use the customer's name or ask for permission to speak, leading to a confusing start.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent skipped the hook and went directly to asking for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the agent immediately asked for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Yes sir. I was saying, is there any requirement, sir, in HR etc.?
Closure with next step
I'll send you a WhatsApp from my personal number, sir. You can stay connected on that.
Summary
The agent had a confusing opening, then immediately asked for a requirement without any discovery or value proposition. The customer stated they had no current need. The call ended with the agent committing to send a WhatsApp message to stay connected, which the customer accepted.
Coaching
Start every call by clearly stating your name and company, and then ask for permission to speak, before jumping into questions.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not use the customer's name or ask for permission to speak, leading to a confusing start. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent skipped the hook and went directly to asking for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the agent immediately asked for a requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Yes sir. I was saying, is there any requirement, sir, in HR etc.? Agent successfully asked for a current requirement, which the customer denied. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I'll send you a WhatsApp from my personal number, sir. You can stay connected on that. Agent established a clear next step of sending a WhatsApp message to stay connected. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.65 | 16.0s | 8.6s | 55.4s | 3.1s | 273.8 | 0 | 10 | 11 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
हॅलो.
agent
2.9s
Hello.
हॅलो.
customer
3.8s
Yes, speak.
हां बोलो।
agent
4.5s
Sir, I was calling from JSW.
सर JSW से बात कर रहा था।
customer
6.0s
What are you saying? Who?
क्या बोल रहा? कौन?
agent
7.0s
It's JSW One, right?
J S W One है ना?
customer
8.9s
Hello?
हॅलो?
agent
9.7s
Sir, can you hear me? Hello?
सर, आवाज आ रही है? हॅलो?
customer
11.5s
Who?
कौन?
agent
12.0s
I am calling from JSW One, sir, from Jindal Steel.
JSW One से बात कर रहा हूं सर मैं, Jindal Steel से।
customer
14.8s
JS, speak, speak.
JS, बोलिए बोलिए।
agent
16.1s
Yes sir. I was saying, is there any requirement, sir, in HR etc.?
हां सर। मैं ये बोल रहा था कुछ requirement है सर HR वगेरा में?
customer
19.3s
No, not right now.
नहीं, अभी तो नहीं है।
agent
20.6s
Not right now, right? If there is anything, please remember me once.
अभी तो नहीं है ना? कुछ रहता है तो प्लीज याद कर लीजिएगा एक बार।
customer
23.0s
Okay, I'll let you know. What is your name?
ओके, बताता हूं। आपका नाम क्या है?
agent
24.5s
Dhruv, Dhruv Sharma.
ध्रुव, ध्रुव शर्मा।
customer
26.0s
Dhruv?
ध्रुव?
agent
26.6s
Dhruv Sharma.
ध्रुव शर्मा।
customer
27.8s
Dhruv Sharma.
ध्रुव शर्मा।
agent
28.8s
I'll send you a WhatsApp from my personal number, sir. You can stay connected on that.
मैं आपको मेरे personal number से WhatsApp डालता हूं सर। आप उसपे connected रह सकते हो।
customer
32.0s
Okay. Okay, okay.
ओके। ओके, ओके।
unknown
33.7s
The money for you will be given [inaudible]
आपको ये पैसा तो देवाने [inaudible]