{
  "ucid": "21112178902435361",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 12:42:33",
  "end_time": "2026-09-10 12:43:53",
  "duration_sec": 80,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAba8ede649c2425117888aec175d83706.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 387,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178902435361__DIAba8ede649c2425117888aec175d83706.mp3",
  "audio_bytes": 165672,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 55.224,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हॅलो.)\n[3s] AGENT: Hello.   (हॅलो.)\n[4s] CUSTOMER: Yes, speak.   (हां बोलो।)\n[4s] AGENT: Sir, I was calling from JSW.   (सर JSW से बात कर रहा था।)\n[6s] CUSTOMER: What are you saying? Who?   (क्या बोल रहा? कौन?)\n[7s] AGENT: It's JSW One, right?   (J S W One है ना?)\n[9s] CUSTOMER: Hello?   (हॅलो?)\n[10s] AGENT: Sir, can you hear me? Hello?   (सर, आवाज आ रही है? हॅलो?)\n[11s] CUSTOMER: Who?   (कौन?)\n[12s] AGENT: I am calling from JSW One, sir, from Jindal Steel.   (JSW One से बात कर रहा हूं सर मैं, Jindal Steel से।)\n[15s] CUSTOMER: JS, speak, speak.   (JS, बोलिए बोलिए।)\n[16s] AGENT: Yes sir. I was saying, is there any requirement, sir, in HR etc.?   (हां सर। मैं ये बोल रहा था कुछ requirement है सर HR वगेरा में?)\n[19s] CUSTOMER: No, not right now.   (नहीं, अभी तो नहीं है।)\n[21s] AGENT: Not right now, right? If there is anything, please remember me once.   (अभी तो नहीं है ना? कुछ रहता है तो प्लीज याद कर लीजिएगा एक बार।)\n[23s] CUSTOMER: Okay, I'll let you know. What is your name?   (ओके, बताता हूं। आपका नाम क्या है?)\n[24s] AGENT: Dhruv, Dhruv Sharma.   (ध्रुव, ध्रुव शर्मा।)\n[26s] CUSTOMER: Dhruv?   (ध्रुव?)\n[27s] AGENT: Dhruv Sharma.   (ध्रुव शर्मा।)\n[28s] CUSTOMER: Dhruv Sharma.   (ध्रुव शर्मा।)\n[29s] AGENT: I'll send you a WhatsApp from my personal number, sir. You can stay connected on that.   (मैं आपको मेरे personal number से WhatsApp डालता हूं सर। आप उसपे connected रह सकते हो।)\n[32s] CUSTOMER: Okay. Okay, okay.   (ओके। ओके, ओके।)\n[34s] UNKNOWN: The money for you will be given [inaudible]   (आपको ये पैसा तो देवाने [inaudible])",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 22,
  "connected": 1,
  "audio_notes": "clear: Significant background noise and chatter on the customer's side, but the main speakers are audible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "22 turns, clean transcript (5% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "Start every call by clearly stating your name and company, and then ask for permission to speak, before jumping into questions.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent had a confusing opening, then immediately asked for a requirement without any discovery or value proposition. The customer stated they had no current need. The call ended with the agent committing to send a WhatsApp message to stay connected, which the customer accepted.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not use the customer's name or ask for permission to speak, leading to a confusing start.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent skipped the hook and went directly to asking for requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked; the agent immediately asked for a requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yes sir. I was saying, is there any requirement, sir, in HR etc.?\", \"comment\": \"Agent successfully asked for a current requirement, which the customer denied.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I'll send you a WhatsApp from my personal number, sir. You can stay connected on that.\", \"comment\": \"Agent established a clear next step of sending a WhatsApp message to stay connected.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Start every call by clearly stating your name and company, and then ask for permission to speak, before jumping into questions.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent had a confusing opening, then immediately asked for a requirement without any discovery or value proposition. The customer stated they had no current need. The call ended with the agent committing to send a WhatsApp message to stay connected, which the customer accepted.\"}",
  "error": null,
  "latency_ms": 34029,
  "input_tokens": 3133,
  "output_tokens": 673,
  "created_at": "2026-09-25 11:09:45",
  "sentiment": "neutral",
  "sentiment_score": 0.1,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 0,
  "lex_hits": 6,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.65,
  "agent_talk_sec": 16.0,
  "customer_talk_sec": 8.6,
  "dead_air_sec": 55.4,
  "longest_monologue_sec": 3.1,
  "agent_wpm": 273.8,
  "interruptions": 0,
  "agent_turns": 10,
  "customer_turns": 11,
  "discovery_qs": 5,
  "words_agent": 73,
  "words_customer": 32,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178902435361",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.4,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178902435361",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.87,
      "end_s": 3.27,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178902435361",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.83,
      "end_s": 4.27,
      "text_en": "Yes, speak.",
      "text_native": "हां बोलो।"
    },
    {
      "ucid": "21112178902435361",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.46,
      "end_s": 5.8,
      "text_en": "Sir, I was calling from JSW.",
      "text_native": "सर JSW से बात कर रहा था।"
    },
    {
      "ucid": "21112178902435361",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.0,
      "end_s": 6.88,
      "text_en": "What are you saying? Who?",
      "text_native": "क्या बोल रहा? कौन?"
    },
    {
      "ucid": "21112178902435361",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.0,
      "end_s": 8.22,
      "text_en": "It's JSW One, right?",
      "text_native": "J S W One है ना?"
    },
    {
      "ucid": "21112178902435361",
      "idx": 6,
      "speaker": "customer",
      "start_s": 8.86,
      "end_s": 9.28,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178902435361",
      "idx": 7,
      "speaker": "agent",
      "start_s": 9.66,
      "end_s": 10.84,
      "text_en": "Sir, can you hear me? Hello?",
      "text_native": "सर, आवाज आ रही है? हॅलो?"
    },
    {
      "ucid": "21112178902435361",
      "idx": 8,
      "speaker": "customer",
      "start_s": 11.46,
      "end_s": 11.84,
      "text_en": "Who?",
      "text_native": "कौन?"
    },
    {
      "ucid": "21112178902435361",
      "idx": 9,
      "speaker": "agent",
      "start_s": 12.0,
      "end_s": 14.44,
      "text_en": "I am calling from JSW One, sir, from Jindal Steel.",
      "text_native": "JSW One से बात कर रहा हूं सर मैं, Jindal Steel से।"
    },
    {
      "ucid": "21112178902435361",
      "idx": 10,
      "speaker": "customer",
      "start_s": 14.82,
      "end_s": 15.88,
      "text_en": "JS, speak, speak.",
      "text_native": "JS, बोलिए बोलिए।"
    },
    {
      "ucid": "21112178902435361",
      "idx": 11,
      "speaker": "agent",
      "start_s": 16.06,
      "end_s": 18.48,
      "text_en": "Yes sir. I was saying, is there any requirement, sir, in HR etc.?",
      "text_native": "हां सर। मैं ये बोल रहा था कुछ requirement है सर HR वगेरा में?"
    },
    {
      "ucid": "21112178902435361",
      "idx": 12,
      "speaker": "customer",
      "start_s": 19.28,
      "end_s": 20.4,
      "text_en": "No, not right now.",
      "text_native": "नहीं, अभी तो नहीं है।"
    },
    {
      "ucid": "21112178902435361",
      "idx": 13,
      "speaker": "agent",
      "start_s": 20.6,
      "end_s": 22.88,
      "text_en": "Not right now, right? If there is anything, please remember me once.",
      "text_native": "अभी तो नहीं है ना? कुछ रहता है तो प्लीज याद कर लीजिएगा एक बार।"
    },
    {
      "ucid": "21112178902435361",
      "idx": 14,
      "speaker": "customer",
      "start_s": 23.0,
      "end_s": 24.28,
      "text_en": "Okay, I'll let you know. What is your name?",
      "text_native": "ओके, बताता हूं। आपका नाम क्या है?"
    },
    {
      "ucid": "21112178902435361",
      "idx": 15,
      "speaker": "agent",
      "start_s": 24.46,
      "end_s": 25.48,
      "text_en": "Dhruv, Dhruv Sharma.",
      "text_native": "ध्रुव, ध्रुव शर्मा।"
    },
    {
      "ucid": "21112178902435361",
      "idx": 16,
      "speaker": "customer",
      "start_s": 26.0,
      "end_s": 26.44,
      "text_en": "Dhruv?",
      "text_native": "ध्रुव?"
    },
    {
      "ucid": "21112178902435361",
      "idx": 17,
      "speaker": "agent",
      "start_s": 26.64,
      "end_s": 27.28,
      "text_en": "Dhruv Sharma.",
      "text_native": "ध्रुव शर्मा।"
    },
    {
      "ucid": "21112178902435361",
      "idx": 18,
      "speaker": "customer",
      "start_s": 27.84,
      "end_s": 28.64,
      "text_en": "Dhruv Sharma.",
      "text_native": "ध्रुव शर्मा।"
    },
    {
      "ucid": "21112178902435361",
      "idx": 19,
      "speaker": "agent",
      "start_s": 28.8,
      "end_s": 31.88,
      "text_en": "I'll send you a WhatsApp from my personal number, sir. You can stay connected on that.",
      "text_native": "मैं आपको मेरे personal number से WhatsApp डालता हूं सर। आप उसपे connected रह सकते हो।"
    },
    {
      "ucid": "21112178902435361",
      "idx": 20,
      "speaker": "customer",
      "start_s": 32.0,
      "end_s": 33.28,
      "text_en": "Okay. Okay, okay.",
      "text_native": "ओके। ओके, ओके।"
    },
    {
      "ucid": "21112178902435361",
      "idx": 21,
      "speaker": "unknown",
      "start_s": 33.68,
      "end_s": 35.88,
      "text_en": "The money for you will be given [inaudible]",
      "text_native": "आपको ये पैसा तो देवाने [inaudible]"
    }
  ],
  "steps": [
    {
      "ucid": "21112178902435361",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not use the customer's name or ask for permission to speak, leading to a confusing start."
    },
    {
      "ucid": "21112178902435361",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent skipped the hook and went directly to asking for requirements."
    },
    {
      "ucid": "21112178902435361",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked; the agent immediately asked for a requirement."
    },
    {
      "ucid": "21112178902435361",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "21112178902435361",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Yes sir. I was saying, is there any requirement, sir, in HR etc.?",
      "comment": "Agent successfully asked for a current requirement, which the customer denied."
    },
    {
      "ucid": "21112178902435361",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I'll send you a WhatsApp from my personal number, sir. You can stay connected on that.",
      "comment": "Agent established a clear next step of sending a WhatsApp message to stay connected."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}