Call 21112178902412771 2026-09-10 · dhruv · 2:47
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 44 turns, clean transcript (0% inaudible) | Marathi | 44 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background chatter on the agent's side, but it does not impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: SS (Stainless Steel)
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.27
confidence high · +21/−4
from 22 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified himself and the company but did not ask if it was a good time to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent skipped the hook and immediately asked a qualification question, failing to lead with a price or availability signal.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The customer immediately stated they needed a different product (SS), so no discovery questions about HR/CR were asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Sir, do you have any current requirement in HR?
Closure with next step
Yes, I'll send it, sir, on WhatsApp.
Summary
The agent contacted a lead who immediately stated they had no requirement for HR/CR. The customer's need was for Stainless Steel (SS), which the agent correctly identified as a product JSW One does not supply. The rest of the call was spent helping the customer with website access for potential future needs, with the agent committing to send a link via WhatsApp.
Coaching
You skipped the first two steps of the pitch; remember to always ask for permission and then deliver the supply hook before asking for requirements.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, hello, I'm calling from JSW One, sir, from Jindal Steel. The agent identified himself and the company but did not ask if it was a good time to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Sir, do you have any current requirement in HR? The agent skipped the hook and immediately asked a qualification question, failing to lead with a price or availability signal. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 | Not in HR, sir, not in HR. I have in SS, in SS. The customer immediately stated they needed a different product (SS), so no discovery questions about HR/CR were asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
As no discovery was conducted, no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, do you have any current requirement in HR? The agent successfully asked if a current requirement exists, even though the answer was negative for the relevant product. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | Yes, I'll send it, sir, on WhatsApp. The agent committed to a clear next step of sending the website link to the customer's WhatsApp. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.489 | 37.0s | 38.7s | 91.3s | 6.2s | 348.6 | 0 | 21 | 23 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.4s
Hello.
हॅलो.
agent
1.2s
Hello.
हॅलो.
customer
1.9s
Yes, speak.
हा बोला.
agent
2.7s
Sir, hello, I'm calling from JSW One, sir, from Jindal Steel.
सर नमस्कार, JSW One मधून बोलतोय सर, जिंदाल स्टील मधून.
customer
4.7s
Speak.
बोला.
agent
5.6s
Sir, do you have any current requirement in HR?
सर आपली काही सध्या requirement आहे HR मध्ये?
customer
7.5s
Not in HR, sir, not in HR. I have in SS, in SS.
HR मध्ये नाही सर, HR मध्ये नाही. SS मध्ये आहे, SS मध्ये.
agent
10.0s
We don't actually do SS online now.
SS actually online नाही करत आपण ना आता.
customer
12.0s
Oh, okay, okay.
ओ हो हो हो.
agent
12.9s
For them. If you need in HR, CR, HSRP, then tell me, sir.
यांच्यासाठी. HR, CR, HSRP मध्ये लागेल तर सांगा सर.
customer
15.0s
In HR, which one, on which of your websites do I have to go and see?
HR मध्ये कुठल्या, तुमच्या कुठल्या ह्याला website ला जाऊन बघावं लागतं तुम्हाला?
agent
17.9s
Sorry sir, what did you say?
Sorry sir, काय बोलले तुम्ही?
customer
19.0s
On your website, where can we go and check, check the rate?
तुमच्या website ला कुठे जाऊन आपल्याला check करता येतं, rate check करता येतं?
agent
21.2s
The rate actually, sir, you won't get it online. We can give you the rate. What I'll do is, I'll...
Rate actually सर online नाही भेटणार. Rate तुम्हाला आम्ही देऊ शकतो. मी काय करतोय, मी तुम्हाला...
customer
24.2s
No, but one can also purchase online, right?
नाही पण online purchase पण करता येतं ना मग?
agent
25.8s
Online you can place an order, an inquiry. Then later you will get a call from me for the...
Online तुम्ही order, inquiry place करू शकता. मग तुम्हाला नंतर माझाच call येईल for the...
customer
29.0s
That's fine, but which website should I go to?
ठीक आहे ना, पण कुठल्या website ला जाऊन?
agent
30.4s
JSW One MSME.
customer
32.4s
J S W O N E one, right?
J S W O N E one ना?
agent
34.4s
Yes, O N E one.
हा, O N E one.
customer
36.0s
One M S M E.
agent
37.0s
Yes.
customer
37.3s
Does it require a login password?
त्याला काय login password लागतो का तो?
agent
38.8s
Uh, yes, a login password is required. Meaning, this mobile number of yours on which I have called you now, 9527, by entering this number, you will get an OTP on this number and then you can log in.
अं, हा, login password लागतं. म्हणजे तुमचा जो हा mobile number आहे ना ज्यांच्यावर मी call केलाय आता तुम्हाला, 9527, हा number टाकून तुम्हाला ह्या number वर OTP येईल आणि त्यांच्यामध्ये तुम्ही login करू शकता मग.
customer
45.6s
Okay.
बर.
customer
47.2s
Okay. Uh, let's see, if I have any requirement, I'll put it in and see what it is.
ठीक आहे. अं, बघू माझी requirement काय आली तर मी टाकून बघतो काय आहे ते.
agent
50.2s
Sure sir, sure, sure. And I am also sending you a WhatsApp from my personal number. You can share there as well.
Sure sir, sure, sure. आणि मी तुम्हाला माझ्या personal number ची ना WhatsApp पण टाकून ठेवतोय. तुम्ही तिथे पण share करू शकता.
customer
53.8s
Look, I see your JSW MSME building material, material, where, which number, there are two on the website.
हे बघा तुमचा मी JSW MSME building material, material, कुठे कुठला number, तिथे दोन आलेत website वर.
agent
57.6s
What two came?
काय आले दोन?
customer
58.2s
Website.
agent
59.2s
JSW One MSME. Whichever you click, you will land on the same home page, sir.
JSW One MSME. तुम्ही कोणतेही पण click केलं ना तर same home page वर land कराल सर.
customer
62.2s
Yes. No, it's not happening, sir, but this JSW, www.jsw1msme.com.
हा. अरे नाही होत सर, पण हे JSW, www.jsw1msme.com.
agent
65.8s
Yes sir.
customer
66.6s
It's not happening on that one.
त्याच्यावरती नाही ना होत ते.
agent
68.0s
One second, sir. Let me try... I'll spell it out for you...
एक second सर. Try कर... मी तुम्हाला spell out...
customer
69.8s
Can you send me the link, sir? Can you send me the link?
तुम्ही link पाठवा का सर मला? मला link पाठवता का?
agent
71.4s
Yes, I'll send it, sir, on WhatsApp.
हा, पाठवून देतो सर WhatsApp वर.
customer
72.6s
This is my WhatsApp number. Send the link on it.
WhatsApp number आहे माझा हा. त्याच्यावरती link पाठवा.
agent
74.2s
Done sir, sure sir. Done.
customer
75.4s
And your, my this, send your mail ID, I'll send you my mail ID.
आणि तुमचा माझा हे, mail ID पाठवून ठेवा, मी तुम्हाला mail ID पाठवतो.
agent
78.0s
Yes, yes, I'll send the full details, sir.
हो हो, पूर्ण details पाठवतो ना सर.
customer
79.2s
Yes, yes. This is the WhatsApp number, it's online on it. But send me that link. I was doing it last time but I don't remember which link it was now.
हो हो. हा number आहे WhatsApp चा त्याच्यावर online. पण मला ती link पाठवा. मी मागच्या वेळेस करत होतो पण ते मला आता लक्षातच नाही कुठला link होता ते.
agent
83.4s
Sure sir, I'll do it right now.
Sure sir, आत्ताच करतो.
customer
85.0s
Yes.
हा.