{
  "ucid": "21112178902412771",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 12:38:47",
  "end_time": "2026-09-10 12:41:34",
  "duration_sec": 167,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAdbaa53fdcd7528a42b37e2edcabe8c8f.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 388,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178902412771__DIAdbaa53fdcd7528a42b37e2edcabe8c8f.mp3",
  "audio_bytes": 411912,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 137.304,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.   (हॅलो.)\n[1s] AGENT: Hello.   (हॅलो.)\n[2s] CUSTOMER: Yes, speak.   (हा बोला.)\n[3s] AGENT: Sir, hello, I'm calling from JSW One, sir, from Jindal Steel.   (सर नमस्कार, JSW One मधून बोलतोय सर, जिंदाल स्टील मधून.)\n[5s] CUSTOMER: Speak.   (बोला.)\n[6s] AGENT: Sir, do you have any current requirement in HR?   (सर आपली काही सध्या requirement आहे HR मध्ये?)\n[8s] CUSTOMER: Not in HR, sir, not in HR. I have in SS, in SS.   (HR मध्ये नाही सर, HR मध्ये नाही. SS मध्ये आहे, SS मध्ये.)\n[10s] AGENT: We don't actually do SS online now.   (SS actually online नाही करत आपण ना आता.)\n[12s] CUSTOMER: Oh, okay, okay.   (ओ हो हो हो.)\n[13s] AGENT: For them. If you need in HR, CR, HSRP, then tell me, sir.   (यांच्यासाठी. HR, CR, HSRP मध्ये लागेल तर सांगा सर.)\n[15s] CUSTOMER: In HR, which one, on which of your websites do I have to go and see?   (HR मध्ये कुठल्या, तुमच्या कुठल्या ह्याला website ला जाऊन बघावं लागतं तुम्हाला?)\n[18s] AGENT: Sorry sir, what did you say?   (Sorry sir, काय बोलले तुम्ही?)\n[19s] CUSTOMER: On your website, where can we go and check, check the rate?   (तुमच्या website ला कुठे जाऊन आपल्याला check करता येतं, rate check करता येतं?)\n[21s] AGENT: The rate actually, sir, you won't get it online. We can give you the rate. What I'll do is, I'll...   (Rate actually सर online नाही भेटणार. Rate तुम्हाला आम्ही देऊ शकतो. मी काय करतोय, मी तुम्हाला...)\n[24s] CUSTOMER: No, but one can also purchase online, right?   (नाही पण online purchase पण करता येतं ना मग?)\n[26s] AGENT: Online you can place an order, an inquiry. Then later you will get a call from me for the...   (Online तुम्ही order, inquiry place करू शकता. मग तुम्हाला नंतर माझाच call येईल for the...)\n[29s] CUSTOMER: That's fine, but which website should I go to?   (ठीक आहे ना, पण कुठल्या website ला जाऊन?)\n[30s] AGENT: JSW One MSME.\n[32s] CUSTOMER: J S W O N E one, right?   (J S W O N E one ना?)\n[34s] AGENT: Yes, O N E one.   (हा, O N E one.)\n[36s] CUSTOMER: One M S M E.\n[37s] AGENT: Yes.\n[37s] CUSTOMER: Does it require a login password?   (त्याला काय login password लागतो का तो?)\n[39s] AGENT: Uh, yes, a login password is required. Meaning, this mobile number of yours on which I have called you now, 9527, by entering this number, you will get an OTP on this number and then you can log in.   (अं, हा, login password लागतं. म्हणजे तुमचा जो हा mobile number आहे ना ज्यांच्यावर मी call केलाय आता तुम्हाला, 9527, हा number टाकून तुम्हाला ह्या number वर OTP येईल आणि त्यांच्यामध्ये तुम्ही login करू शकता मग.)\n[46s] CUSTOMER: Okay.   (बर.)\n[47s] CUSTOMER: Okay. Uh, let's see, if I have any requirement, I'll put it in and see what it is.   (ठीक आहे. अं, बघू माझी requirement काय आली तर मी टाकून बघतो काय आहे ते.)\n[50s] AGENT: Sure sir, sure, sure. And I am also sending you a WhatsApp from my personal number. You can share there as well.   (Sure sir, sure, sure. आणि मी तुम्हाला माझ्या personal number ची ना WhatsApp पण टाकून ठेवतोय. तुम्ही तिथे पण share करू शकता.)\n[54s] CUSTOMER: Look, I see your JSW MSME building material, material, where, which number, there are two on the website.   (हे बघा तुमचा मी JSW MSME building material, material, कुठे कुठला number, तिथे दोन आलेत website वर.)\n[58s] AGENT: What two came?   (काय आले दोन?)\n[58s] CUSTOMER: Website.\n[59s] AGENT: JSW One MSME. Whichever you click, you will land on the same home page, sir.   (JSW One MSME. तुम्ही कोणतेही पण click केलं ना तर same home page वर land कराल सर.)\n[62s] CUSTOMER: Yes. No, it's not happening, sir, but this JSW, www.jsw1msme.com.   (हा. अरे नाही होत सर, पण हे JSW, www.jsw1msme.com.)\n[66s] AGENT: Yes sir.\n[67s] CUSTOMER: It's not happening on that one.   (त्याच्यावरती नाही ना होत ते.)\n[68s] AGENT: One second, sir. Let me try... I'll spell it out for you...   (एक second सर. Try कर... मी तुम्हाला spell out...)\n[70s] CUSTOMER: Can you send me the link, sir? Can you send me the link?   (तुम्ही link पाठवा का सर मला? मला link पाठवता का?)\n[71s] AGENT: Yes, I'll send it, sir, on WhatsApp.   (हा, पाठवून देतो सर WhatsApp वर.)\n[73s] CUSTOMER: This is my WhatsApp number. Send the link on it.   (WhatsApp number आहे माझा हा. त्याच्यावरती link पाठवा.)\n[74s] AGENT: Done sir, sure sir. Done.\n[75s] CUSTOMER: And your, my this, send your mail ID, I'll send you my mail ID.   (आणि तुमचा माझा हे, mail ID पाठवून ठेवा, मी तुम्हाला mail ID पाठवतो.)\n[78s] AGENT: Yes, yes, I'll send the full details, sir.   (हो हो, पूर्ण details पाठवतो ना सर.)\n[79s] CUSTOMER: Yes, yes. This is the WhatsApp number, it's online on it. But send me that link. I was doing it last time but I don't remember which link it was now.   (हो हो. हा number आहे WhatsApp चा त्याच्यावर online. पण मला ती link पाठवा. मी मागच्या वेळेस करत होतो पण ते मला आता लक्षातच नाही कुठला link होता ते.)\n[83s] AGENT: Sure sir, I'll do it right now.   (Sure sir, आत्ताच करतो.)\n[85s] CUSTOMER: Yes.   (हा.)",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 44,
  "connected": 1,
  "audio_notes": "clear: There is some minor background chatter on the agent's side, but it does not impede transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "44 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "You skipped the first two steps of the pitch; remember to always ask for permission and then deliver the supply hook before asking for requirements.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "wrong_product",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": "SS (Stainless Steel)",
  "catalogue_status": "not_available",
  "quality_flags_total": 2,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a lead who immediately stated they had no requirement for HR/CR. The customer's need was for Stainless Steel (SS), which the agent correctly identified as a product JSW One does not supply. The rest of the call was spent helping the customer with website access for potential future needs, with the agent committing to send a link via WhatsApp.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, hello, I'm calling from JSW One, sir, from Jindal Steel.\", \"comment\": \"The agent identified himself and the company but did not ask if it was a good time to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, do you have any current requirement in HR?\", \"comment\": \"The agent skipped the hook and immediately asked a qualification question, failing to lead with a price or availability signal.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"Not in HR, sir, not in HR. I have in SS, in SS.\", \"comment\": \"The customer immediately stated they needed a different product (SS), so no discovery questions about HR/CR were asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"As no discovery was conducted, no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, do you have any current requirement in HR?\", \"comment\": \"The agent successfully asked if a current requirement exists, even though the answer was negative for the relevant product.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yes, I'll send it, sir, on WhatsApp.\", \"comment\": \"The agent committed to a clear next step of sending the website link to the customer's WhatsApp.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the first two steps of the pitch; remember to always ask for permission and then deliver the supply hook before asking for requirements.\", \"segment_detected\": \"wrong_product\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"SS (Stainless Steel)\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a lead who immediately stated they had no requirement for HR/CR. The customer's need was for Stainless Steel (SS), which the agent correctly identified as a product JSW One does not supply. The rest of the call was spent helping the customer with website access for potential future needs, with the agent committing to send a link via WhatsApp.\"}",
  "error": null,
  "latency_ms": 35896,
  "input_tokens": 4157,
  "output_tokens": 771,
  "created_at": "2026-09-25 11:09:47",
  "sentiment": "positive",
  "sentiment_score": 0.271,
  "sentiment_confidence": "high",
  "pos": 21,
  "neg": 4,
  "lex_hits": 22,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.489,
  "agent_talk_sec": 37.0,
  "customer_talk_sec": 38.7,
  "dead_air_sec": 91.3,
  "longest_monologue_sec": 6.2,
  "agent_wpm": 348.6,
  "interruptions": 0,
  "agent_turns": 21,
  "customer_turns": 23,
  "discovery_qs": 3,
  "words_agent": 215,
  "words_customer": 209,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178902412771",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.38,
      "end_s": 0.88,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178902412771",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.2,
      "end_s": 1.6,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178902412771",
      "idx": 2,
      "speaker": "customer",
      "start_s": 1.88,
      "end_s": 2.3,
      "text_en": "Yes, speak.",
      "text_native": "हा बोला."
    },
    {
      "ucid": "21112178902412771",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.7,
      "end_s": 4.7,
      "text_en": "Sir, hello, I'm calling from JSW One, sir, from Jindal Steel.",
      "text_native": "सर नमस्कार, JSW One मधून बोलतोय सर, जिंदाल स्टील मधून."
    },
    {
      "ucid": "21112178902412771",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.7,
      "end_s": 5.1,
      "text_en": "Speak.",
      "text_native": "बोला."
    },
    {
      "ucid": "21112178902412771",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.6,
      "end_s": 7.2,
      "text_en": "Sir, do you have any current requirement in HR?",
      "text_native": "सर आपली काही सध्या requirement आहे HR मध्ये?"
    },
    {
      "ucid": "21112178902412771",
      "idx": 6,
      "speaker": "customer",
      "start_s": 7.5,
      "end_s": 9.8,
      "text_en": "Not in HR, sir, not in HR. I have in SS, in SS.",
      "text_native": "HR मध्ये नाही सर, HR मध्ये नाही. SS मध्ये आहे, SS मध्ये."
    },
    {
      "ucid": "21112178902412771",
      "idx": 7,
      "speaker": "agent",
      "start_s": 10.0,
      "end_s": 11.5,
      "text_en": "We don't actually do SS online now.",
      "text_native": "SS actually online नाही करत आपण ना आता."
    },
    {
      "ucid": "21112178902412771",
      "idx": 8,
      "speaker": "customer",
      "start_s": 12.0,
      "end_s": 12.6,
      "text_en": "Oh, okay, okay.",
      "text_native": "ओ हो हो हो."
    },
    {
      "ucid": "21112178902412771",
      "idx": 9,
      "speaker": "agent",
      "start_s": 12.9,
      "end_s": 15.0,
      "text_en": "For them. If you need in HR, CR, HSRP, then tell me, sir.",
      "text_native": "यांच्यासाठी. HR, CR, HSRP मध्ये लागेल तर सांगा सर."
    },
    {
      "ucid": "21112178902412771",
      "idx": 10,
      "speaker": "customer",
      "start_s": 15.0,
      "end_s": 17.8,
      "text_en": "In HR, which one, on which of your websites do I have to go and see?",
      "text_native": "HR मध्ये कुठल्या, तुमच्या कुठल्या ह्याला website ला जाऊन बघावं लागतं तुम्हाला?"
    },
    {
      "ucid": "21112178902412771",
      "idx": 11,
      "speaker": "agent",
      "start_s": 17.9,
      "end_s": 18.9,
      "text_en": "Sorry sir, what did you say?",
      "text_native": "Sorry sir, काय बोलले तुम्ही?"
    },
    {
      "ucid": "21112178902412771",
      "idx": 12,
      "speaker": "customer",
      "start_s": 19.0,
      "end_s": 21.2,
      "text_en": "On your website, where can we go and check, check the rate?",
      "text_native": "तुमच्या website ला कुठे जाऊन आपल्याला check करता येतं, rate check करता येतं?"
    },
    {
      "ucid": "21112178902412771",
      "idx": 13,
      "speaker": "agent",
      "start_s": 21.2,
      "end_s": 24.2,
      "text_en": "The rate actually, sir, you won't get it online. We can give you the rate. What I'll do is, I'll...",
      "text_native": "Rate actually सर online नाही भेटणार. Rate तुम्हाला आम्ही देऊ शकतो. मी काय करतोय, मी तुम्हाला..."
    },
    {
      "ucid": "21112178902412771",
      "idx": 14,
      "speaker": "customer",
      "start_s": 24.2,
      "end_s": 25.6,
      "text_en": "No, but one can also purchase online, right?",
      "text_native": "नाही पण online purchase पण करता येतं ना मग?"
    },
    {
      "ucid": "21112178902412771",
      "idx": 15,
      "speaker": "agent",
      "start_s": 25.8,
      "end_s": 29.0,
      "text_en": "Online you can place an order, an inquiry. Then later you will get a call from me for the...",
      "text_native": "Online तुम्ही order, inquiry place करू शकता. मग तुम्हाला नंतर माझाच call येईल for the..."
    },
    {
      "ucid": "21112178902412771",
      "idx": 16,
      "speaker": "customer",
      "start_s": 29.0,
      "end_s": 30.4,
      "text_en": "That's fine, but which website should I go to?",
      "text_native": "ठीक आहे ना, पण कुठल्या website ला जाऊन?"
    },
    {
      "ucid": "21112178902412771",
      "idx": 17,
      "speaker": "agent",
      "start_s": 30.4,
      "end_s": 31.4,
      "text_en": "JSW One MSME.",
      "text_native": "JSW One MSME."
    },
    {
      "ucid": "21112178902412771",
      "idx": 18,
      "speaker": "customer",
      "start_s": 32.4,
      "end_s": 34.4,
      "text_en": "J S W O N E one, right?",
      "text_native": "J S W O N E one ना?"
    },
    {
      "ucid": "21112178902412771",
      "idx": 19,
      "speaker": "agent",
      "start_s": 34.4,
      "end_s": 35.3,
      "text_en": "Yes, O N E one.",
      "text_native": "हा, O N E one."
    },
    {
      "ucid": "21112178902412771",
      "idx": 20,
      "speaker": "customer",
      "start_s": 36.0,
      "end_s": 37.0,
      "text_en": "One M S M E.",
      "text_native": "One M S M E."
    },
    {
      "ucid": "21112178902412771",
      "idx": 21,
      "speaker": "agent",
      "start_s": 37.0,
      "end_s": 37.3,
      "text_en": "Yes.",
      "text_native": "Yes."
    },
    {
      "ucid": "21112178902412771",
      "idx": 22,
      "speaker": "customer",
      "start_s": 37.3,
      "end_s": 38.8,
      "text_en": "Does it require a login password?",
      "text_native": "त्याला काय login password लागतो का तो?"
    },
    {
      "ucid": "21112178902412771",
      "idx": 23,
      "speaker": "agent",
      "start_s": 38.8,
      "end_s": 45.0,
      "text_en": "Uh, yes, a login password is required. Meaning, this mobile number of yours on which I have called you now, 9527, by entering this number, you will get an OTP on this number and then you can log in.",
      "text_native": "अं, हा, login password लागतं. म्हणजे तुमचा जो हा mobile number आहे ना ज्यांच्यावर मी call केलाय आता तुम्हाला, 9527, हा number टाकून तुम्हाला ह्या number वर OTP येईल आणि त्यांच्यामध्ये तुम्ही login करू शकता मग."
    },
    {
      "ucid": "21112178902412771",
      "idx": 24,
      "speaker": "customer",
      "start_s": 45.6,
      "end_s": 46.0,
      "text_en": "Okay.",
      "text_native": "बर."
    },
    {
      "ucid": "21112178902412771",
      "idx": 25,
      "speaker": "customer",
      "start_s": 47.2,
      "end_s": 50.2,
      "text_en": "Okay. Uh, let's see, if I have any requirement, I'll put it in and see what it is.",
      "text_native": "ठीक आहे. अं, बघू माझी requirement काय आली तर मी टाकून बघतो काय आहे ते."
    },
    {
      "ucid": "21112178902412771",
      "idx": 26,
      "speaker": "agent",
      "start_s": 50.2,
      "end_s": 53.8,
      "text_en": "Sure sir, sure, sure. And I am also sending you a WhatsApp from my personal number. You can share there as well.",
      "text_native": "Sure sir, sure, sure. आणि मी तुम्हाला माझ्या personal number ची ना WhatsApp पण टाकून ठेवतोय. तुम्ही तिथे पण share करू शकता."
    },
    {
      "ucid": "21112178902412771",
      "idx": 27,
      "speaker": "customer",
      "start_s": 53.8,
      "end_s": 57.2,
      "text_en": "Look, I see your JSW MSME building material, material, where, which number, there are two on the website.",
      "text_native": "हे बघा तुमचा मी JSW MSME building material, material, कुठे कुठला number, तिथे दोन आलेत website वर."
    },
    {
      "ucid": "21112178902412771",
      "idx": 28,
      "speaker": "agent",
      "start_s": 57.6,
      "end_s": 58.2,
      "text_en": "What two came?",
      "text_native": "काय आले दोन?"
    },
    {
      "ucid": "21112178902412771",
      "idx": 29,
      "speaker": "customer",
      "start_s": 58.2,
      "end_s": 58.8,
      "text_en": "Website.",
      "text_native": "Website."
    },
    {
      "ucid": "21112178902412771",
      "idx": 30,
      "speaker": "agent",
      "start_s": 59.2,
      "end_s": 61.8,
      "text_en": "JSW One MSME. Whichever you click, you will land on the same home page, sir.",
      "text_native": "JSW One MSME. तुम्ही कोणतेही पण click केलं ना तर same home page वर land कराल सर."
    },
    {
      "ucid": "21112178902412771",
      "idx": 31,
      "speaker": "customer",
      "start_s": 62.2,
      "end_s": 65.8,
      "text_en": "Yes. No, it's not happening, sir, but this JSW, www.jsw1msme.com.",
      "text_native": "हा. अरे नाही होत सर, पण हे JSW, www.jsw1msme.com."
    },
    {
      "ucid": "21112178902412771",
      "idx": 32,
      "speaker": "agent",
      "start_s": 65.8,
      "end_s": 66.4,
      "text_en": "Yes sir.",
      "text_native": "Yes sir."
    },
    {
      "ucid": "21112178902412771",
      "idx": 33,
      "speaker": "customer",
      "start_s": 66.6,
      "end_s": 67.8,
      "text_en": "It's not happening on that one.",
      "text_native": "त्याच्यावरती नाही ना होत ते."
    },
    {
      "ucid": "21112178902412771",
      "idx": 34,
      "speaker": "agent",
      "start_s": 68.0,
      "end_s": 69.8,
      "text_en": "One second, sir. Let me try... I'll spell it out for you...",
      "text_native": "एक second सर. Try कर... मी तुम्हाला spell out..."
    },
    {
      "ucid": "21112178902412771",
      "idx": 35,
      "speaker": "customer",
      "start_s": 69.8,
      "end_s": 71.2,
      "text_en": "Can you send me the link, sir? Can you send me the link?",
      "text_native": "तुम्ही link पाठवा का सर मला? मला link पाठवता का?"
    },
    {
      "ucid": "21112178902412771",
      "idx": 36,
      "speaker": "agent",
      "start_s": 71.4,
      "end_s": 72.6,
      "text_en": "Yes, I'll send it, sir, on WhatsApp.",
      "text_native": "हा, पाठवून देतो सर WhatsApp वर."
    },
    {
      "ucid": "21112178902412771",
      "idx": 37,
      "speaker": "customer",
      "start_s": 72.6,
      "end_s": 74.2,
      "text_en": "This is my WhatsApp number. Send the link on it.",
      "text_native": "WhatsApp number आहे माझा हा. त्याच्यावरती link पाठवा."
    },
    {
      "ucid": "21112178902412771",
      "idx": 38,
      "speaker": "agent",
      "start_s": 74.2,
      "end_s": 75.4,
      "text_en": "Done sir, sure sir. Done.",
      "text_native": "Done sir, sure sir. Done."
    },
    {
      "ucid": "21112178902412771",
      "idx": 39,
      "speaker": "customer",
      "start_s": 75.4,
      "end_s": 78.0,
      "text_en": "And your, my this, send your mail ID, I'll send you my mail ID.",
      "text_native": "आणि तुमचा माझा हे, mail ID पाठवून ठेवा, मी तुम्हाला mail ID पाठवतो."
    },
    {
      "ucid": "21112178902412771",
      "idx": 40,
      "speaker": "agent",
      "start_s": 78.0,
      "end_s": 79.2,
      "text_en": "Yes, yes, I'll send the full details, sir.",
      "text_native": "हो हो, पूर्ण details पाठवतो ना सर."
    },
    {
      "ucid": "21112178902412771",
      "idx": 41,
      "speaker": "customer",
      "start_s": 79.2,
      "end_s": 83.4,
      "text_en": "Yes, yes. This is the WhatsApp number, it's online on it. But send me that link. I was doing it last time but I don't remember which link it was now.",
      "text_native": "हो हो. हा number आहे WhatsApp चा त्याच्यावर online. पण मला ती link पाठवा. मी मागच्या वेळेस करत होतो पण ते मला आता लक्षातच नाही कुठला link होता ते."
    },
    {
      "ucid": "21112178902412771",
      "idx": 42,
      "speaker": "agent",
      "start_s": 83.4,
      "end_s": 84.4,
      "text_en": "Sure sir, I'll do it right now.",
      "text_native": "Sure sir, आत्ताच करतो."
    },
    {
      "ucid": "21112178902412771",
      "idx": 43,
      "speaker": "customer",
      "start_s": 85.0,
      "end_s": 85.2,
      "text_en": "Yes.",
      "text_native": "हा."
    }
  ],
  "steps": [
    {
      "ucid": "21112178902412771",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, hello, I'm calling from JSW One, sir, from Jindal Steel.",
      "comment": "The agent identified himself and the company but did not ask if it was a good time to speak."
    },
    {
      "ucid": "21112178902412771",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, do you have any current requirement in HR?",
      "comment": "The agent skipped the hook and immediately asked a qualification question, failing to lead with a price or availability signal."
    },
    {
      "ucid": "21112178902412771",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "Not in HR, sir, not in HR. I have in SS, in SS.",
      "comment": "The customer immediately stated they needed a different product (SS), so no discovery questions about HR/CR were asked."
    },
    {
      "ucid": "21112178902412771",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "As no discovery was conducted, no USPs were pitched."
    },
    {
      "ucid": "21112178902412771",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, do you have any current requirement in HR?",
      "comment": "The agent successfully asked if a current requirement exists, even though the answer was negative for the relevant product."
    },
    {
      "ucid": "21112178902412771",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Yes, I'll send it, sir, on WhatsApp.",
      "comment": "The agent committed to a clear next step of sending the website link to the customer's WhatsApp."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}