{
  "ucid": "21112178902369051",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 12:31:30",
  "end_time": "2026-09-10 12:38:42",
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  "english_text": "[0s] CUSTOMER: Hello?\n[1s] AGENT: Yes?   (हाँजी?)\n[2s] AGENT: Yes sir, good evening. I was speaking from Karthik from JSW One.   (हाँजी सर, good evening. कार्तिक से बात कर रहा था JSW One से।)\n[4s] CUSTOMER: Yes.   (हाँजी।)\n[5s] AGENT: Sir, do you have a requirement regarding steel right now, in steel?   (सर अभी steel के regarding requirement है आपका ना steel में?)\n[7s] CUSTOMER: Sir, what I have is that something or the other keeps going on a running basis, ten-ten, five-ten, five-ten. My requirement is on a running basis. So some sizes were not available on your application.   (सर मेरा क्या है कि running basis पे चलता रहता है कुछ ना कुछ ना, दस-दस, पांच-दस, पांच-दस। मेरा running basis पे requirement चलता रहता है। तो कुछ sizes आपके उसपे ना application पे available नहीं थे वो।)\n[12s] AGENT: Okay.   (अच्छा।)\n[13s] CUSTOMER: Yes, like all   (हाँ, जैसे सभी)\n[14s] AGENT: Did you put in for a channel? Did you need a 450 channel?   (channel का डाला था आपने? 450 का channel चाहिए था?)\n[15s] CUSTOMER: No, I needed a channel, one was 100-50.   (नहीं, मेरे को चाहिए था channel एक तो 100-50 का।)\n[17s] AGENT: Okay.   (ठीक है।)\n[18s] CUSTOMER: Okay? The 100 into 50 mm channel. 75-40 one.   (ठीक है? 100 into 50 mm वाला जो channel होता है। 75-40 का।)\n[20s] AGENT: Hmm hmm.   (हम्म हम्म।)\n[21s] CUSTOMER: I needed 40-35, needed angles, needed T-sections, I mean I need mixed material.   (40-35 का चाहिए था, angle चाहिए थे, T चाहिए था, मतलब mix material चाहिए मेरे को तो।)\n[23s] AGENT: Okay.   (अच्छा।)\n[24s] AGENT: Meaning the total material, what's its name, is one, right?   (मतलब total material जो, क्या नाम है, एक है ना?)\n[26s] CUSTOMER: Of one piece?   (एक piece का?)\n[26s] AGENT: Yes, so the total material, at the very least, how many kilos does it come to in one piece?   (हाँ, तो total material कम से कम नहीं तो एक piece के अंदर कितना kilo बैठ रहा है?)\n[28s] CUSTOMER: [inaudible] I mean, what we do here is we make mobile toilets on a running basis.   ([inaudible] मतलब मेरे यहां पे क्या है कि runningly हम mobile toilets बनाते हैं।)\n[31s] AGENT: Okay.   (ठीक है।)\n[32s] CUSTOMER: Okay? I have spoken to you once or twice before but there has always been a bit of a problem with the response rate.   (ठीक है? पहले भी एक दो बार आपके यहां बात हुई है but कभी भी response rate का थोड़ा सा problem रहा है।)\n[35s] AGENT: Of the rate?   (Rate का?)\n[35s] CUSTOMER: Response, of the response. Meaning, they tell the rate and all but the query was not followed up properly.   (Response, response का। मतलब कि अभी बताते हैं rate वगेरा but वो मतलब query ढंग से follow up नहीं हुई।)\n[38s] AGENT: Okay, okay.   (अच्छा अच्छा।)\n[39s] CUSTOMER: Yes. So I want to find out from you, where is our godown in Sahibabad?   (हाँ। तो मेरे को आप से ये पता करना है जैसे Sahibabad में अपना godown किधर है?)\n[41s] AGENT: In Sahibabad?   (Sahibabad में?)\n[42s] CUSTOMER: Godown, in Ghaziabad Sahibabad.   (Godown, Ghaziabad Sahibabad में।)\n[43s] AGENT: It's on this, sir, on the Ghaziabad Bulandshahr road. We have a cutter, we stock in the cutter.   (ये अपना इसपे है ना सर, ये Ghaziabad Bulandshahr road पे। Cutter है अपने, cutter में stock करते हैं।)\n[46s] CUSTOMER: Oh, it's a cutter, you stock in a cutter?   (अच्छा cutter है, cutter में stock करते हो आप लोग?)\n[48s] AGENT: Yes, do you know Jagdamba cutter?   (हाँ, Jagdamba cutter पता है आपको?)\n[49s] CUSTOMER: Jagdamba cutter? Okay, fine.   (Jagdamba cutter? अच्छा ठीक है।)\n[50s] AGENT: Yes, yes. There's Vansh cutter, there's Jagdamba cutter.   (हाँजी हाँजी। Vansh cutter हो गया, Jagdamba cutter हो गया।)\n[52s] CUSTOMER: Jagdamba cutter. So can we go and do it directly from there, or not, how?   (Jagdamba cutter. तो वहां से directly भी जाके कर सकते हैं, नहीं कर सकते, कैसे?)\n[55s] AGENT: What can you do by going there?   (क्या कर सकते हो वहां जाके?)\n[56s] CUSTOMER: I mean, can we purchase directly from there, how?   (मतलब वहां से directly purchase-purchase कर सकते हैं, कैसे?)\n[57s] AGENT: No sir, that is just stock, the rest is our e-commerce platform, right? Everything happens through our application.   (नहीं सर, वो तो बस stock है, बाकी अपना e-commerce platform है ना। वो सब ये अपने application के through ही होता है।)\n[60s] CUSTOMER: Oh, it's only through the application. So, for example, I just put in an inquiry   (अच्छा application के through ही है। तो जैसे मैंने अभी inquiry डाली)\n[61s] AGENT: Yes, delivery happens from there.   (हाँ, वहां से delivery हो जाती है।)\n[62s] CUSTOMER: Like, I have a 100-50 channel, I will need this, around 3 tons, like 2.8 tons are needed.   (जैसे 100-50 का channel है मुझे, ये चाहिए होगा कम से कम 3 ton के आस पास, 2.8 ton चाहिए जैसे।)\n[66s] AGENT: Okay. You don't need HR sheets?   (अच्छा। HR sheets नहीं चाहिए?)\n[67s] CUSTOMER: We don't use HR sheets here. What all, one is channel, angle is used. Sheets are used less. Earlier we used to make coolers, more were used. As of today, we make completely prefab shelters. So inside the prefab shelter, we have, what's its name, pipe is used, square pipe.   (HR sheet नहीं लगती हमारे यहां पे। क्या क्या, एक तो channel लगता है, angle लगता है। Sheet कम लगती है। पहले हम cooler बनाते थे, ज़्यादा लगती थी। आज की date में एकदम prefab shelter बनाते हैं। तो prefab shelter के अंदर जो है हमारा, क्या नाम है आपका, pipe लगता है, square pipe।)\n[75s] CUSTOMER: Two-three sizes, that square pipe is of only three sizes, which we are using from Apollo, taking from Apollo's dealer. After that, we use this, channel and angles are used.   (दो-तीन size, तीन size का ही लगता है वो square pipe, जो की हम Apollo का use कर रहे हैं, Apollo के dealer से ले रहे हैं। उसके बाद हमारा जो है आपका ये लगता है, channel और angle लगते हैं।)\n[80s] AGENT: Okay, so channel and angle are mainly what you need in steel, right?   (अच्छा, channel और angle ही मतलब steel में mainly लगता है आपको, है ना?)\n[83s] CUSTOMER: Sheet is also used but more, more of channel and angle is being used right now. Mostly pipe is used.   (Sheet भी लगती है but ज़्यादा, ज़्यादा जो है channel angle तो अभी लग रहा है। ज़्यादातर pipe लगता है।)\n[85s] AGENT: Both pipe and sheet are used?   (Pipe और sheet दोनों लगती है?)\n[86s] AGENT: No sir, look, JSW doesn't make this pipe, this structural steel.   (नहीं सर, देखो अभी ये pipe तो ये structural steel JSW तो बनाता है नहीं।)\n[88s] CUSTOMER: You also deal in VSL and all, right?   (आप VSL वगेरा भी करते हो ना?)\n[89s] AGENT: Yes, that's it, there's SAIL, there's JSPL, we do this, BPSL makes it. So we deal in SAIL right now, right? But that will be available at its market rate. The rate benefit you were thinking of, that is in HR sheets, which is our product, there we can   (हाँ वही, SAIL हो गया, JSPL हो गया, ये करते हैं, BPSL बनाता है। तो SAIL का हम करते हैं अभी, है ना? तो but वो अपना market rate पे ही मिलेगा। जो rate benefit अगर आप सोच रहे थे तो ये तो HR sheets में जो हमारा product है, उधर अपन)\n[96s] CUSTOMER: We will get benefits in HR sheets, correct, right?   (HR sheet में benefits मिलेंगे ना correct, है ना?)\n[97s] AGENT: Yes yes, in these because it is our product.   (हाँजी हाँजी, इनमें क्योंकि हमारा product है।)\n[98s] CUSTOMER: [inaudible]\n[99s] AGENT: For the rest, I'll give you for SAIL. If you need only three tons, I'll get you the rate for it and see how much it costs. Then you can do a comparison once.   (बाकी SAIL का मैं दे देता हूं आपको। तीन ton ही चाहिए तो इसका rate मैं देखो आपको निकलवा के देता हूं कितना पड़ता है। फिर आप comparison कर लेना एक बारी।)\n[102s] CUSTOMER: Yes, please give me today's general rate that you have.   (हाँ आप मेरे को एक बार generally आज का जो rate है ना अपने पास में, please।)\n[104s] AGENT: Yes yes yes.   (हाँ हाँ हाँ।)\n[105s] CUSTOMER: Please send me today's rate for this once. For whatever items you have, because at my place, I mean, in the future, I would want to do procurement only through an online platform. Not today, but I want to systematize some things, just for a sake.   (एक बार मुझे आज का rate भेजवाओ इसका please। जो जो चीज़ का अपने पास में है ना एक बार की, क्योंकि मेरे यहां पे मतलब मैं कल को, मैं online platform के through ही procurement करना चाहूंगा आगे को। आज नहीं, मतलब मैं कुछ चीज़ systematize करना चाह रहा हूं, just for a sake।)\n[110s] AGENT: Okay, okay.   (अच्छा अच्छा।)\n[111s] CUSTOMER: So it won't happen immediately, but for future reference and you guys are also working in the same thing.   (तो अभी एकदम से तो नहीं होगा, but future reference के लिए और आप लोग भी उसी चीज़ के अंदर काम कर रहे हो।)\n[114s] AGENT: Yes, yes, absolutely.   (हाँजी हाँजी बिलकुल।)\n[115s] CUSTOMER: Okay? So today you might have 50,000, I mean how many applicable users would there be, let's say 12,000, how many, I mean 1000, 10,000, 5000, whatever it is. Now basically if you also have to grow, then we also have to do something, right?   (ठीक है? तो आज आपके पास 50,000 मतलब कितने applicable user होंगे, मतलब let's say 12,000, कितने, मतलब 1000, 10,000, 5000 जो भी होंगे। अब basically आपको भी अपना बढ़ाना है तो हमें भी अपना कुछ ना कुछ करना है, है ना?)\n[121s] AGENT: Yes, yes.   (हाँजी हाँजी।)\n[121s] CUSTOMER: Second thing is that I have, second thing, second thing I have is that there is space here.   (Second thing क्या है कि मेरे पास, second thing, second thing मेरे पास क्या है कि यहां पे space है।)\n[124s] AGENT: Okay.   (अच्छा।)\n[124s] CUSTOMER: In Sahibabad industrial area, there is something like an Apollo, your Bhushan Steel is there, the Bhushan Steel that Tata has now taken over.   (Sahibabad industrial area में बिलकुल एक Apollo सा, आपका ये Bhushan Steel पड़ता है, Bhushan Steel जो अभी Tata ने ले लिया।)\n[127s] AGENT: Yes.   (हाँजी।)\n[128s] CUSTOMER: So right next to it, I also have space.   (तो उसके बगल में ही मेरे पास space भी है।)\n[129s] AGENT: Okay.   (अच्छा।)\n[130s] CUSTOMER: So if something like that happens, I can also keep some stock, I don't have any issue with that, I mean, with quantity.   (तो अगर ऐसा कुछ होता है तो मैं थोड़ा stock वगेरा भी करके रख लूंगा, कोई मेरे को ऐसा वो नहीं है मतलब कि quantity।)\n[133s] AGENT: This is in Faridabad?   (ये Faridabad में?)\n[134s] CUSTOMER: No, Ghaziabad, Sahibabad.   (नहीं, Ghaziabad, Sahibabad।)\n[135s] AGENT: Oh, in Ghaziabad, right, Sahibabad.   (अच्छा Ghaziabad में ना, Sahibabad।)\n[136s] CUSTOMER: Yes, I have, I have, my, I mean I have a place in Hapur. There is a textile industrial park in Hapur, I have a place there. So we can also stock, there's no issue like that.   (हाँ, मेरे पास, मेरे पास, मेरे, मतलब मेरे पास Hapur की जगह है। Hapur में एक textile industrial park पड़ता है, वहां पे मेरे पास जगह है। तो हम stock भी कर सकते हैं, कोई ऐसा वो नहीं।)\n[140s] AGENT: Okay, okay, okay. So I understood that, we can talk about this.   (ठीक है, ठीक है, ठीक है। तो वो तो समझ गया, अपन बात करते हैं इसपे।)\n[142s] CUSTOMER: No, just for a, just for a sake that   (नहीं, just for a, just for a sake की)\n[143s] AGENT: Yes, I'm not saying that   (हाँ वो मैं नहीं कह रहा की)\n[144s] CUSTOMER: You are a business, you are growing in a business vertical of MSME, okay?   (एक आप business, आप एक business vertical MSME वाले में बढ़ रहे हो, ठीक है?)\n[145s] AGENT: Yes, yes.   (हाँजी हाँजी।)\n[146s] CUSTOMER: We also have to do something in the future.   (हमें भी आगे कुछ ना कुछ करना ही है।)\n[147s] CUSTOMER: So what I'm saying is that if we can convert through the online vertical and run our own backend in the manual system, then there is no problem there, right?   (तो मेरा कहना ये है कि अगर online vertical के through convert करके हम उसे manual के अंदर कुछ ना कुछ अपना backend चला सकते हैं तो वहां पे कोई problem नहीं है, वैसा है ना?)\n[151s] AGENT: Yes sir, we definitely have to expand that and more   (हाँ सर, वो तो definitely expand तो करना ही है और भी)\n[153s] CUSTOMER: Okay? If, if you have, like Hapur, it's Hapur's area, Hapur's area, like there's a textile area in Hapur, if you people have some requirement there, I have 2500 square yards of space there, I mean, in that I have 700-500 square yards of space that I can get utilized and set up a storage type thing for you there, no problem. And that is a purely industrial area and the industrial area is developing further. So there is consumption there, right? From that perspective.   (ठीक है? अगर, अगर आपको जैसे Hapur, Hapur का area है, Hapur का area है जैसे Hapur का एक textile area पड़ता है, आप लोगों के यहां पे कुछ requirement हो तो वहां पे मेरे पास ढाई हज़ार गज जगह पड़ी है मतलब, मतलब उसमें मेरे पास 700-500 गज जगह मैं utilize कराके आपका storage type वाला कर सकता हूं वहां पे, कोई problem नहीं है। And वो purely industrial area है और industrial area और आगे बन रहा है मतलब। तो consumption तो है वहां पे, है ना? उस हिसाब से।)\n[162s] AGENT: Okay sir, on this, I will get you to talk to them once, the category team, the ones who stay in touch with sellers and all.   (ठीक है सर, इसपे तो मैं आपकी ना एक बारी उनसे बात कराऊंगा, category team से, वो जो seller वगेरा के touch में रहते हैं ना।)\n[166s] AGENT: There is a category team, they stay in touch with the sellers.   (Category team है एक, वो seller के touch में रहते हैं।)\n[168s] CUSTOMER: Yes, so please if there is, then please give them my number.   (हाँ तो please अगर है तो उससे भी मेरे, मेरा number please ज़रा दे देना।)\n[170s] CUSTOMER: You just give me today's rate for all the things once, okay?   (आप मुझे ज़रा एक बार आज का rate दो एक बार सारी चीज़ों का ना, ठीक है?)\n[172s] AGENT: Okay. You need E250, right, SAIL's channel?   (ठीक है। E250 चाहिए ना, SAIL का channel?)\n[173s] CUSTOMER: E250... What is the difference between E250 and the normal one? Which channel were we getting before?   (E250... E250 और वैसे normal में क्या difference होता है? पहले कौनसा आ रहा था जी अपने यहां channel?)\n[176s] CUSTOMER: E250 was coming, you don't know which one, right?   (E250 आ रहा था, कौनसा कुछ ऐसे नहीं पता ना?)\n[178s] CUSTOMER: E250 channel.\n[181s] CUSTOMER: Yes E250, no problem.   (हाँ E250, कोई नहीं।)\n[182s] AGENT: Okay.   (ठीक है।)\n[183s] CUSTOMER: IS 200, 262, E250 is its specification, right, according to that.   (IS 200, 262, E250 उसकी specification हो गया ना उसके हिसाब से।)\n[185s] AGENT: Yes, yes, that one.   (हाँजी हाँजी वही।)\n[186s] CUSTOMER: Yes, yes, you give me the rate, give me the rate once.   (हाँ हाँ, आप मेरे को rate दो, आप मेरे को एक बार rate दो।)\n[187s] AGENT: Okay, well, I'll give you its rate... let's talk further.   (ठीक है, चलो मैं इसका rate आपको, आगे बात करते हैं।)\n[188s] CUSTOMER: And please connect me regarding the space as well, okay?   (और space वाले का भी please ज़रा connect कराना, ठीक है?)\n[190s] AGENT: Yes, sure sure sure.   (हाँ, sure sure sure.)",
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  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": null,
  "catalogue_status": "not_available",
  "quality_flags_total": 2,
  "supply_flag": "spec_not_available",
  "supply_details": "Customer requires structural steel (channels, pipes) which the agent correctly states JSW does not manufacture. Agent offers to source SAIL brand instead.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a manufacturer of mobile toilets, has an immediate need for ~3 MT of channel and a running requirement for other structural steel. The agent correctly identified that JSW does not manufacture these products but offered to provide a quote for a traded SAIL product. The call ended with the agent promising to send a price and to connect the customer with another team regarding a business proposal.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Did you put in for a channel? Did you need a 450 channel?\", \"comment\": \"Agent acknowledged a platform submission, even though they initially had the wrong product details.\"}, {\"step_id\": \"CL2\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \"E250 चाहिए ना, SAIL का channel?\", \"comment\": \"Agent revalidated product/grade, size, quantity, and location, but missed asking about the required delivery timeline.\"}, {\"step_id\": \"CL3\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"what we do here is we make mobile toilets on a running basis.\", \"comment\": \"Agent learned the end application and current brands (both volunteered by the customer), but did not probe for monthly tonnage, JSW share, or payment terms.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent committed to providing a price but failed to state a specific timeline for when the customer would receive it.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"The rate benefit you were thinking of, that is in HR sheets, which is our product, there we can\", \"comment\": \"Agent did not re-pitch the company and correctly reinforced a relevant point about where price benefits apply (on JSW products vs. traded goods).\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"When you commit to getting a price for the customer, you must also commit to a specific timeline (e.g., 'I will send you the quote within the next hour') to set clear expectations and build trust.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": null, \"catalogue_status\": \"not_available\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Customer requires structural steel (channels, pipes) which the agent correctly states JSW does not manufacture. Agent offers to source SAIL brand instead.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a manufacturer of mobile toilets, has an immediate need for ~3 MT of channel and a running requirement for other structural steel. The agent correctly identified that JSW does not manufacture these products but offered to provide a quote for a traded SAIL product. The call ended with the agent promising to send a price and to connect the customer with another team regarding a business proposal.\"}",
  "error": null,
  "latency_ms": 49292,
  "input_tokens": 7159,
  "output_tokens": 767,
  "created_at": "2026-09-25 11:10:02",
  "sentiment": "negative",
  "sentiment_score": -0.174,
  "sentiment_confidence": "high",
  "pos": 20,
  "neg": 38,
  "lex_hits": 59,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.34,
  "agent_talk_sec": 58.1,
  "customer_talk_sec": 112.9,
  "dead_air_sec": 261.0,
  "longest_monologue_sec": 6.4,
  "agent_wpm": 398.6,
  "interruptions": 0,
  "agent_turns": 47,
  "customer_turns": 49,
  "discovery_qs": 17,
  "words_agent": 386,
  "words_customer": 823,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178902369051",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.17,
      "end_s": 0.6,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178902369051",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.4,
      "end_s": 1.69,
      "text_en": "Yes?",
      "text_native": "हाँजी?"
    },
    {
      "ucid": "21112178902369051",
      "idx": 2,
      "speaker": "agent",
      "start_s": 1.9,
      "end_s": 4.2,
      "text_en": "Yes sir, good evening. I was speaking from Karthik from JSW One.",
      "text_native": "हाँजी सर, good evening. कार्तिक से बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 3,
      "speaker": "customer",
      "start_s": 4.4,
      "end_s": 4.68,
      "text_en": "Yes.",
      "text_native": "हाँजी।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 4,
      "speaker": "agent",
      "start_s": 5.0,
      "end_s": 7.1,
      "text_en": "Sir, do you have a requirement regarding steel right now, in steel?",
      "text_native": "सर अभी steel के regarding requirement है आपका ना steel में?"
    },
    {
      "ucid": "21112178902369051",
      "idx": 5,
      "speaker": "customer",
      "start_s": 7.1,
      "end_s": 12.1,
      "text_en": "Sir, what I have is that something or the other keeps going on a running basis, ten-ten, five-ten, five-ten. My requirement is on a running basis. So some sizes were not available on your application.",
      "text_native": "सर मेरा क्या है कि running basis पे चलता रहता है कुछ ना कुछ ना, दस-दस, पांच-दस, पांच-दस। मेरा running basis पे requirement चलता रहता है। तो कुछ sizes आपके उसपे ना application पे available नहीं थे वो।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 6,
      "speaker": "agent",
      "start_s": 12.5,
      "end_s": 12.8,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 7,
      "speaker": "customer",
      "start_s": 13.2,
      "end_s": 13.6,
      "text_en": "Yes, like all",
      "text_native": "हाँ, जैसे सभी"
    },
    {
      "ucid": "21112178902369051",
      "idx": 8,
      "speaker": "agent",
      "start_s": 13.6,
      "end_s": 15.1,
      "text_en": "Did you put in for a channel? Did you need a 450 channel?",
      "text_native": "channel का डाला था आपने? 450 का channel चाहिए था?"
    },
    {
      "ucid": "21112178902369051",
      "idx": 9,
      "speaker": "customer",
      "start_s": 15.1,
      "end_s": 16.5,
      "text_en": "No, I needed a channel, one was 100-50.",
      "text_native": "नहीं, मेरे को चाहिए था channel एक तो 100-50 का।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 10,
      "speaker": "agent",
      "start_s": 16.7,
      "end_s": 17.1,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 11,
      "speaker": "customer",
      "start_s": 17.5,
      "end_s": 19.8,
      "text_en": "Okay? The 100 into 50 mm channel. 75-40 one.",
      "text_native": "ठीक है? 100 into 50 mm वाला जो channel होता है। 75-40 का।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 12,
      "speaker": "agent",
      "start_s": 20.2,
      "end_s": 20.5,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 13,
      "speaker": "customer",
      "start_s": 20.7,
      "end_s": 23.0,
      "text_en": "I needed 40-35, needed angles, needed T-sections, I mean I need mixed material.",
      "text_native": "40-35 का चाहिए था, angle चाहिए थे, T चाहिए था, मतलब mix material चाहिए मेरे को तो।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 14,
      "speaker": "agent",
      "start_s": 23.4,
      "end_s": 23.7,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 15,
      "speaker": "agent",
      "start_s": 24.2,
      "end_s": 25.7,
      "text_en": "Meaning the total material, what's its name, is one, right?",
      "text_native": "मतलब total material जो, क्या नाम है, एक है ना?"
    },
    {
      "ucid": "21112178902369051",
      "idx": 16,
      "speaker": "customer",
      "start_s": 25.7,
      "end_s": 26.1,
      "text_en": "Of one piece?",
      "text_native": "एक piece का?"
    },
    {
      "ucid": "21112178902369051",
      "idx": 17,
      "speaker": "agent",
      "start_s": 26.4,
      "end_s": 28.3,
      "text_en": "Yes, so the total material, at the very least, how many kilos does it come to in one piece?",
      "text_native": "हाँ, तो total material कम से कम नहीं तो एक piece के अंदर कितना kilo बैठ रहा है?"
    },
    {
      "ucid": "21112178902369051",
      "idx": 18,
      "speaker": "customer",
      "start_s": 28.3,
      "end_s": 31.2,
      "text_en": "[inaudible] I mean, what we do here is we make mobile toilets on a running basis.",
      "text_native": "[inaudible] मतलब मेरे यहां पे क्या है कि runningly हम mobile toilets बनाते हैं।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 19,
      "speaker": "agent",
      "start_s": 31.4,
      "end_s": 31.7,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 20,
      "speaker": "customer",
      "start_s": 31.9,
      "end_s": 34.5,
      "text_en": "Okay? I have spoken to you once or twice before but there has always been a bit of a problem with the response rate.",
      "text_native": "ठीक है? पहले भी एक दो बार आपके यहां बात हुई है but कभी भी response rate का थोड़ा सा problem रहा है।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 21,
      "speaker": "agent",
      "start_s": 34.7,
      "end_s": 35.1,
      "text_en": "Of the rate?",
      "text_native": "Rate का?"
    },
    {
      "ucid": "21112178902369051",
      "idx": 22,
      "speaker": "customer",
      "start_s": 35.2,
      "end_s": 37.9,
      "text_en": "Response, of the response. Meaning, they tell the rate and all but the query was not followed up properly.",
      "text_native": "Response, response का। मतलब कि अभी बताते हैं rate वगेरा but वो मतलब query ढंग से follow up नहीं हुई।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 23,
      "speaker": "agent",
      "start_s": 38.1,
      "end_s": 38.6,
      "text_en": "Okay, okay.",
      "text_native": "अच्छा अच्छा।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 24,
      "speaker": "customer",
      "start_s": 39.0,
      "end_s": 41.0,
      "text_en": "Yes. So I want to find out from you, where is our godown in Sahibabad?",
      "text_native": "हाँ। तो मेरे को आप से ये पता करना है जैसे Sahibabad में अपना godown किधर है?"
    },
    {
      "ucid": "21112178902369051",
      "idx": 25,
      "speaker": "agent",
      "start_s": 41.4,
      "end_s": 42.0,
      "text_en": "In Sahibabad?",
      "text_native": "Sahibabad में?"
    },
    {
      "ucid": "21112178902369051",
      "idx": 26,
      "speaker": "customer",
      "start_s": 42.1,
      "end_s": 43.0,
      "text_en": "Godown, in Ghaziabad Sahibabad.",
      "text_native": "Godown, Ghaziabad Sahibabad में।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 27,
      "speaker": "agent",
      "start_s": 43.2,
      "end_s": 45.8,
      "text_en": "It's on this, sir, on the Ghaziabad Bulandshahr road. We have a cutter, we stock in the cutter.",
      "text_native": "ये अपना इसपे है ना सर, ये Ghaziabad Bulandshahr road पे। Cutter है अपने, cutter में stock करते हैं।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 28,
      "speaker": "customer",
      "start_s": 46.0,
      "end_s": 47.5,
      "text_en": "Oh, it's a cutter, you stock in a cutter?",
      "text_native": "अच्छा cutter है, cutter में stock करते हो आप लोग?"
    },
    {
      "ucid": "21112178902369051",
      "idx": 29,
      "speaker": "agent",
      "start_s": 47.6,
      "end_s": 48.5,
      "text_en": "Yes, do you know Jagdamba cutter?",
      "text_native": "हाँ, Jagdamba cutter पता है आपको?"
    },
    {
      "ucid": "21112178902369051",
      "idx": 30,
      "speaker": "customer",
      "start_s": 48.7,
      "end_s": 49.7,
      "text_en": "Jagdamba cutter? Okay, fine.",
      "text_native": "Jagdamba cutter? अच्छा ठीक है।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 31,
      "speaker": "agent",
      "start_s": 50.1,
      "end_s": 51.7,
      "text_en": "Yes, yes. There's Vansh cutter, there's Jagdamba cutter.",
      "text_native": "हाँजी हाँजी। Vansh cutter हो गया, Jagdamba cutter हो गया।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 32,
      "speaker": "customer",
      "start_s": 52.4,
      "end_s": 54.4,
      "text_en": "Jagdamba cutter. So can we go and do it directly from there, or not, how?",
      "text_native": "Jagdamba cutter. तो वहां से directly भी जाके कर सकते हैं, नहीं कर सकते, कैसे?"
    },
    {
      "ucid": "21112178902369051",
      "idx": 33,
      "speaker": "agent",
      "start_s": 54.6,
      "end_s": 55.4,
      "text_en": "What can you do by going there?",
      "text_native": "क्या कर सकते हो वहां जाके?"
    },
    {
      "ucid": "21112178902369051",
      "idx": 34,
      "speaker": "customer",
      "start_s": 55.5,
      "end_s": 57.0,
      "text_en": "I mean, can we purchase directly from there, how?",
      "text_native": "मतलब वहां से directly purchase-purchase कर सकते हैं, कैसे?"
    },
    {
      "ucid": "21112178902369051",
      "idx": 35,
      "speaker": "agent",
      "start_s": 57.1,
      "end_s": 59.9,
      "text_en": "No sir, that is just stock, the rest is our e-commerce platform, right? Everything happens through our application.",
      "text_native": "नहीं सर, वो तो बस stock है, बाकी अपना e-commerce platform है ना। वो सब ये अपने application के through ही होता है।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 36,
      "speaker": "customer",
      "start_s": 60.0,
      "end_s": 61.3,
      "text_en": "Oh, it's only through the application. So, for example, I just put in an inquiry",
      "text_native": "अच्छा application के through ही है। तो जैसे मैंने अभी inquiry डाली"
    },
    {
      "ucid": "21112178902369051",
      "idx": 37,
      "speaker": "agent",
      "start_s": 61.3,
      "end_s": 62.1,
      "text_en": "Yes, delivery happens from there.",
      "text_native": "हाँ, वहां से delivery हो जाती है।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 38,
      "speaker": "customer",
      "start_s": 62.4,
      "end_s": 65.3,
      "text_en": "Like, I have a 100-50 channel, I will need this, around 3 tons, like 2.8 tons are needed.",
      "text_native": "जैसे 100-50 का channel है मुझे, ये चाहिए होगा कम से कम 3 ton के आस पास, 2.8 ton चाहिए जैसे।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 39,
      "speaker": "agent",
      "start_s": 65.7,
      "end_s": 66.8,
      "text_en": "Okay. You don't need HR sheets?",
      "text_native": "अच्छा। HR sheets नहीं चाहिए?"
    },
    {
      "ucid": "21112178902369051",
      "idx": 40,
      "speaker": "customer",
      "start_s": 66.9,
      "end_s": 74.8,
      "text_en": "We don't use HR sheets here. What all, one is channel, angle is used. Sheets are used less. Earlier we used to make coolers, more were used. As of today, we make completely prefab shelters. So inside the prefab shelter, we have, what's its name, pipe is used, square pipe.",
      "text_native": "HR sheet नहीं लगती हमारे यहां पे। क्या क्या, एक तो channel लगता है, angle लगता है। Sheet कम लगती है। पहले हम cooler बनाते थे, ज़्यादा लगती थी। आज की date में एकदम prefab shelter बनाते हैं। तो prefab shelter के अंदर जो है हमारा, क्या नाम है आपका, pipe लगता है, square pipe।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 41,
      "speaker": "customer",
      "start_s": 75.1,
      "end_s": 80.2,
      "text_en": "Two-three sizes, that square pipe is of only three sizes, which we are using from Apollo, taking from Apollo's dealer. After that, we use this, channel and angles are used.",
      "text_native": "दो-तीन size, तीन size का ही लगता है वो square pipe, जो की हम Apollo का use कर रहे हैं, Apollo के dealer से ले रहे हैं। उसके बाद हमारा जो है आपका ये लगता है, channel और angle लगते हैं।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 42,
      "speaker": "agent",
      "start_s": 80.4,
      "end_s": 82.3,
      "text_en": "Okay, so channel and angle are mainly what you need in steel, right?",
      "text_native": "अच्छा, channel और angle ही मतलब steel में mainly लगता है आपको, है ना?"
    },
    {
      "ucid": "21112178902369051",
      "idx": 43,
      "speaker": "customer",
      "start_s": 82.6,
      "end_s": 85.2,
      "text_en": "Sheet is also used but more, more of channel and angle is being used right now. Mostly pipe is used.",
      "text_native": "Sheet भी लगती है but ज़्यादा, ज़्यादा जो है channel angle तो अभी लग रहा है। ज़्यादातर pipe लगता है।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 44,
      "speaker": "agent",
      "start_s": 85.2,
      "end_s": 86.1,
      "text_en": "Both pipe and sheet are used?",
      "text_native": "Pipe और sheet दोनों लगती है?"
    },
    {
      "ucid": "21112178902369051",
      "idx": 45,
      "speaker": "agent",
      "start_s": 86.3,
      "end_s": 88.2,
      "text_en": "No sir, look, JSW doesn't make this pipe, this structural steel.",
      "text_native": "नहीं सर, देखो अभी ये pipe तो ये structural steel JSW तो बनाता है नहीं।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 46,
      "speaker": "customer",
      "start_s": 88.5,
      "end_s": 89.3,
      "text_en": "You also deal in VSL and all, right?",
      "text_native": "आप VSL वगेरा भी करते हो ना?"
    },
    {
      "ucid": "21112178902369051",
      "idx": 47,
      "speaker": "agent",
      "start_s": 89.4,
      "end_s": 95.8,
      "text_en": "Yes, that's it, there's SAIL, there's JSPL, we do this, BPSL makes it. So we deal in SAIL right now, right? But that will be available at its market rate. The rate benefit you were thinking of, that is in HR sheets, which is our product, there we can",
      "text_native": "हाँ वही, SAIL हो गया, JSPL हो गया, ये करते हैं, BPSL बनाता है। तो SAIL का हम करते हैं अभी, है ना? तो but वो अपना market rate पे ही मिलेगा। जो rate benefit अगर आप सोच रहे थे तो ये तो HR sheets में जो हमारा product है, उधर अपन"
    },
    {
      "ucid": "21112178902369051",
      "idx": 48,
      "speaker": "customer",
      "start_s": 95.8,
      "end_s": 96.9,
      "text_en": "We will get benefits in HR sheets, correct, right?",
      "text_native": "HR sheet में benefits मिलेंगे ना correct, है ना?"
    },
    {
      "ucid": "21112178902369051",
      "idx": 49,
      "speaker": "agent",
      "start_s": 97.0,
      "end_s": 98.0,
      "text_en": "Yes yes, in these because it is our product.",
      "text_native": "हाँजी हाँजी, इनमें क्योंकि हमारा product है।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 50,
      "speaker": "customer",
      "start_s": 98.0,
      "end_s": 98.8,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    },
    {
      "ucid": "21112178902369051",
      "idx": 51,
      "speaker": "agent",
      "start_s": 98.8,
      "end_s": 102.4,
      "text_en": "For the rest, I'll give you for SAIL. If you need only three tons, I'll get you the rate for it and see how much it costs. Then you can do a comparison once.",
      "text_native": "बाकी SAIL का मैं दे देता हूं आपको। तीन ton ही चाहिए तो इसका rate मैं देखो आपको निकलवा के देता हूं कितना पड़ता है। फिर आप comparison कर लेना एक बारी।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 52,
      "speaker": "customer",
      "start_s": 102.5,
      "end_s": 104.1,
      "text_en": "Yes, please give me today's general rate that you have.",
      "text_native": "हाँ आप मेरे को एक बार generally आज का जो rate है ना अपने पास में, please।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 53,
      "speaker": "agent",
      "start_s": 104.3,
      "end_s": 104.7,
      "text_en": "Yes yes yes.",
      "text_native": "हाँ हाँ हाँ।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 54,
      "speaker": "customer",
      "start_s": 104.8,
      "end_s": 110.0,
      "text_en": "Please send me today's rate for this once. For whatever items you have, because at my place, I mean, in the future, I would want to do procurement only through an online platform. Not today, but I want to systematize some things, just for a sake.",
      "text_native": "एक बार मुझे आज का rate भेजवाओ इसका please। जो जो चीज़ का अपने पास में है ना एक बार की, क्योंकि मेरे यहां पे मतलब मैं कल को, मैं online platform के through ही procurement करना चाहूंगा आगे को। आज नहीं, मतलब मैं कुछ चीज़ systematize करना चाह रहा हूं, just for a sake।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 55,
      "speaker": "agent",
      "start_s": 110.2,
      "end_s": 110.6,
      "text_en": "Okay, okay.",
      "text_native": "अच्छा अच्छा।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 56,
      "speaker": "customer",
      "start_s": 111.0,
      "end_s": 113.8,
      "text_en": "So it won't happen immediately, but for future reference and you guys are also working in the same thing.",
      "text_native": "तो अभी एकदम से तो नहीं होगा, but future reference के लिए और आप लोग भी उसी चीज़ के अंदर काम कर रहे हो।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 57,
      "speaker": "agent",
      "start_s": 114.0,
      "end_s": 114.6,
      "text_en": "Yes, yes, absolutely.",
      "text_native": "हाँजी हाँजी बिलकुल।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 58,
      "speaker": "customer",
      "start_s": 114.9,
      "end_s": 120.4,
      "text_en": "Okay? So today you might have 50,000, I mean how many applicable users would there be, let's say 12,000, how many, I mean 1000, 10,000, 5000, whatever it is. Now basically if you also have to grow, then we also have to do something, right?",
      "text_native": "ठीक है? तो आज आपके पास 50,000 मतलब कितने applicable user होंगे, मतलब let's say 12,000, कितने, मतलब 1000, 10,000, 5000 जो भी होंगे। अब basically आपको भी अपना बढ़ाना है तो हमें भी अपना कुछ ना कुछ करना है, है ना?"
    },
    {
      "ucid": "21112178902369051",
      "idx": 59,
      "speaker": "agent",
      "start_s": 120.6,
      "end_s": 121.0,
      "text_en": "Yes, yes.",
      "text_native": "हाँजी हाँजी।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 60,
      "speaker": "customer",
      "start_s": 121.1,
      "end_s": 123.2,
      "text_en": "Second thing is that I have, second thing, second thing I have is that there is space here.",
      "text_native": "Second thing क्या है कि मेरे पास, second thing, second thing मेरे पास क्या है कि यहां पे space है।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 61,
      "speaker": "agent",
      "start_s": 123.5,
      "end_s": 123.8,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 62,
      "speaker": "customer",
      "start_s": 124.0,
      "end_s": 127.2,
      "text_en": "In Sahibabad industrial area, there is something like an Apollo, your Bhushan Steel is there, the Bhushan Steel that Tata has now taken over.",
      "text_native": "Sahibabad industrial area में बिलकुल एक Apollo सा, आपका ये Bhushan Steel पड़ता है, Bhushan Steel जो अभी Tata ने ले लिया।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 63,
      "speaker": "agent",
      "start_s": 127.4,
      "end_s": 127.7,
      "text_en": "Yes.",
      "text_native": "हाँजी।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 64,
      "speaker": "customer",
      "start_s": 127.9,
      "end_s": 129.1,
      "text_en": "So right next to it, I also have space.",
      "text_native": "तो उसके बगल में ही मेरे पास space भी है।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 65,
      "speaker": "agent",
      "start_s": 129.4,
      "end_s": 129.7,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 66,
      "speaker": "customer",
      "start_s": 129.8,
      "end_s": 132.6,
      "text_en": "So if something like that happens, I can also keep some stock, I don't have any issue with that, I mean, with quantity.",
      "text_native": "तो अगर ऐसा कुछ होता है तो मैं थोड़ा stock वगेरा भी करके रख लूंगा, कोई मेरे को ऐसा वो नहीं है मतलब कि quantity।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 67,
      "speaker": "agent",
      "start_s": 132.8,
      "end_s": 133.5,
      "text_en": "This is in Faridabad?",
      "text_native": "ये Faridabad में?"
    },
    {
      "ucid": "21112178902369051",
      "idx": 68,
      "speaker": "customer",
      "start_s": 133.7,
      "end_s": 134.6,
      "text_en": "No, Ghaziabad, Sahibabad.",
      "text_native": "नहीं, Ghaziabad, Sahibabad।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 69,
      "speaker": "agent",
      "start_s": 134.6,
      "end_s": 135.4,
      "text_en": "Oh, in Ghaziabad, right, Sahibabad.",
      "text_native": "अच्छा Ghaziabad में ना, Sahibabad।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 70,
      "speaker": "customer",
      "start_s": 135.5,
      "end_s": 140.0,
      "text_en": "Yes, I have, I have, my, I mean I have a place in Hapur. There is a textile industrial park in Hapur, I have a place there. So we can also stock, there's no issue like that.",
      "text_native": "हाँ, मेरे पास, मेरे पास, मेरे, मतलब मेरे पास Hapur की जगह है। Hapur में एक textile industrial park पड़ता है, वहां पे मेरे पास जगह है। तो हम stock भी कर सकते हैं, कोई ऐसा वो नहीं।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 71,
      "speaker": "agent",
      "start_s": 140.1,
      "end_s": 142.0,
      "text_en": "Okay, okay, okay. So I understood that, we can talk about this.",
      "text_native": "ठीक है, ठीक है, ठीक है। तो वो तो समझ गया, अपन बात करते हैं इसपे।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 72,
      "speaker": "customer",
      "start_s": 142.0,
      "end_s": 142.9,
      "text_en": "No, just for a, just for a sake that",
      "text_native": "नहीं, just for a, just for a sake की"
    },
    {
      "ucid": "21112178902369051",
      "idx": 73,
      "speaker": "agent",
      "start_s": 142.9,
      "end_s": 143.5,
      "text_en": "Yes, I'm not saying that",
      "text_native": "हाँ वो मैं नहीं कह रहा की"
    },
    {
      "ucid": "21112178902369051",
      "idx": 74,
      "speaker": "customer",
      "start_s": 143.5,
      "end_s": 145.2,
      "text_en": "You are a business, you are growing in a business vertical of MSME, okay?",
      "text_native": "एक आप business, आप एक business vertical MSME वाले में बढ़ रहे हो, ठीक है?"
    },
    {
      "ucid": "21112178902369051",
      "idx": 75,
      "speaker": "agent",
      "start_s": 145.4,
      "end_s": 145.8,
      "text_en": "Yes, yes.",
      "text_native": "हाँजी हाँजी।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 76,
      "speaker": "customer",
      "start_s": 146.0,
      "end_s": 146.8,
      "text_en": "We also have to do something in the future.",
      "text_native": "हमें भी आगे कुछ ना कुछ करना ही है।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 77,
      "speaker": "customer",
      "start_s": 147.2,
      "end_s": 150.8,
      "text_en": "So what I'm saying is that if we can convert through the online vertical and run our own backend in the manual system, then there is no problem there, right?",
      "text_native": "तो मेरा कहना ये है कि अगर online vertical के through convert करके हम उसे manual के अंदर कुछ ना कुछ अपना backend चला सकते हैं तो वहां पे कोई problem नहीं है, वैसा है ना?"
    },
    {
      "ucid": "21112178902369051",
      "idx": 78,
      "speaker": "agent",
      "start_s": 150.8,
      "end_s": 152.6,
      "text_en": "Yes sir, we definitely have to expand that and more",
      "text_native": "हाँ सर, वो तो definitely expand तो करना ही है और भी"
    },
    {
      "ucid": "21112178902369051",
      "idx": 79,
      "speaker": "customer",
      "start_s": 152.6,
      "end_s": 161.8,
      "text_en": "Okay? If, if you have, like Hapur, it's Hapur's area, Hapur's area, like there's a textile area in Hapur, if you people have some requirement there, I have 2500 square yards of space there, I mean, in that I have 700-500 square yards of space that I can get utilized and set up a storage type thing for you there, no problem. And that is a purely industrial area and the industrial area is developing further. So there is consumption there, right? From that perspective.",
      "text_native": "ठीक है? अगर, अगर आपको जैसे Hapur, Hapur का area है, Hapur का area है जैसे Hapur का एक textile area पड़ता है, आप लोगों के यहां पे कुछ requirement हो तो वहां पे मेरे पास ढाई हज़ार गज जगह पड़ी है मतलब, मतलब उसमें मेरे पास 700-500 गज जगह मैं utilize कराके आपका storage type वाला कर सकता हूं वहां पे, कोई problem नहीं है। And वो purely industrial area है और industrial area और आगे बन रहा है मतलब। तो consumption तो है वहां पे, है ना? उस हिसाब से।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 80,
      "speaker": "agent",
      "start_s": 162.4,
      "end_s": 166.2,
      "text_en": "Okay sir, on this, I will get you to talk to them once, the category team, the ones who stay in touch with sellers and all.",
      "text_native": "ठीक है सर, इसपे तो मैं आपकी ना एक बारी उनसे बात कराऊंगा, category team से, वो जो seller वगेरा के touch में रहते हैं ना।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 81,
      "speaker": "agent",
      "start_s": 166.2,
      "end_s": 168.0,
      "text_en": "There is a category team, they stay in touch with the sellers.",
      "text_native": "Category team है एक, वो seller के touch में रहते हैं।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 82,
      "speaker": "customer",
      "start_s": 168.0,
      "end_s": 169.8,
      "text_en": "Yes, so please if there is, then please give them my number.",
      "text_native": "हाँ तो please अगर है तो उससे भी मेरे, मेरा number please ज़रा दे देना।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 83,
      "speaker": "customer",
      "start_s": 169.9,
      "end_s": 171.4,
      "text_en": "You just give me today's rate for all the things once, okay?",
      "text_native": "आप मुझे ज़रा एक बार आज का rate दो एक बार सारी चीज़ों का ना, ठीक है?"
    },
    {
      "ucid": "21112178902369051",
      "idx": 84,
      "speaker": "agent",
      "start_s": 171.5,
      "end_s": 173.0,
      "text_en": "Okay. You need E250, right, SAIL's channel?",
      "text_native": "ठीक है। E250 चाहिए ना, SAIL का channel?"
    },
    {
      "ucid": "21112178902369051",
      "idx": 85,
      "speaker": "customer",
      "start_s": 173.2,
      "end_s": 175.6,
      "text_en": "E250... What is the difference between E250 and the normal one? Which channel were we getting before?",
      "text_native": "E250... E250 और वैसे normal में क्या difference होता है? पहले कौनसा आ रहा था जी अपने यहां channel?"
    },
    {
      "ucid": "21112178902369051",
      "idx": 86,
      "speaker": "customer",
      "start_s": 176.3,
      "end_s": 177.8,
      "text_en": "E250 was coming, you don't know which one, right?",
      "text_native": "E250 आ रहा था, कौनसा कुछ ऐसे नहीं पता ना?"
    },
    {
      "ucid": "21112178902369051",
      "idx": 87,
      "speaker": "customer",
      "start_s": 178.2,
      "end_s": 179.9,
      "text_en": "E250 channel.",
      "text_native": "E250 channel."
    },
    {
      "ucid": "21112178902369051",
      "idx": 88,
      "speaker": "customer",
      "start_s": 181.2,
      "end_s": 182.1,
      "text_en": "Yes E250, no problem.",
      "text_native": "हाँ E250, कोई नहीं।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 89,
      "speaker": "agent",
      "start_s": 182.2,
      "end_s": 182.5,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 90,
      "speaker": "customer",
      "start_s": 182.6,
      "end_s": 184.8,
      "text_en": "IS 200, 262, E250 is its specification, right, according to that.",
      "text_native": "IS 200, 262, E250 उसकी specification हो गया ना उसके हिसाब से।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 91,
      "speaker": "agent",
      "start_s": 185.0,
      "end_s": 185.5,
      "text_en": "Yes, yes, that one.",
      "text_native": "हाँजी हाँजी वही।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 92,
      "speaker": "customer",
      "start_s": 185.5,
      "end_s": 186.8,
      "text_en": "Yes, yes, you give me the rate, give me the rate once.",
      "text_native": "हाँ हाँ, आप मेरे को rate दो, आप मेरे को एक बार rate दो।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 93,
      "speaker": "agent",
      "start_s": 186.8,
      "end_s": 188.4,
      "text_en": "Okay, well, I'll give you its rate... let's talk further.",
      "text_native": "ठीक है, चलो मैं इसका rate आपको, आगे बात करते हैं।"
    },
    {
      "ucid": "21112178902369051",
      "idx": 94,
      "speaker": "customer",
      "start_s": 188.4,
      "end_s": 189.9,
      "text_en": "And please connect me regarding the space as well, okay?",
      "text_native": "और space वाले का भी please ज़रा connect कराना, ठीक है?"
    },
    {
      "ucid": "21112178902369051",
      "idx": 95,
      "speaker": "agent",
      "start_s": 190.0,
      "end_s": 190.7,
      "text_en": "Yes, sure sure sure.",
      "text_native": "हाँ, sure sure sure."
    }
  ],
  "steps": [
    {
      "ucid": "21112178902369051",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Did you put in for a channel? Did you need a 450 channel?",
      "comment": "Agent acknowledged a platform submission, even though they initially had the wrong product details."
    },
    {
      "ucid": "21112178902369051",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "partial",
      "earned": 1.5,
      "questions_hit": 4,
      "evidence": "E250 चाहिए ना, SAIL का channel?",
      "comment": "Agent revalidated product/grade, size, quantity, and location, but missed asking about the required delivery timeline."
    },
    {
      "ucid": "21112178902369051",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 2,
      "evidence": "what we do here is we make mobile toilets on a running basis.",
      "comment": "Agent learned the end application and current brands (both volunteered by the customer), but did not probe for monthly tonnage, JSW share, or payment terms."
    },
    {
      "ucid": "21112178902369051",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent committed to providing a price but failed to state a specific timeline for when the customer would receive it."
    },
    {
      "ucid": "21112178902369051",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "The rate benefit you were thinking of, that is in HR sheets, which is our product, there we can",
      "comment": "Agent did not re-pitch the company and correctly reinforced a relevant point about where price benefits apply (on JSW products vs. traded goods)."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}