Call 21112178902331431 2026-09-10 · Rohit Mishra · 0:47
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: clear: There is a slight echo on the customer's side.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: Customer does not use steel
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.51
confidence high · +0/−12
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not identify themself as being from JSW One, which is a critical part of the opener.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent asked a generic question instead of leading with a specific supply or price benefit as the hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call ended before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent contacted a representative from a company named 'Jodhpur Granite'. The customer confirmed that their business does not involve steel and they have no requirement. The agent acknowledged this and ended the call.
Coaching
Always introduce yourself and JSW One at the start of the call, and lead with a specific benefit (like price or availability) rather than a generic question.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes, hello. I saw your company, named Jodhpur Granite. The agent did not identify themself as being from JSW One, which is a critical part of the opener. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | So do you have any requirement for steel? The agent asked a generic question instead of leading with a specific supply or price benefit as the hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as the call was cut short by the customer's lack of requirement. |
| SL5 Qualify | 2 | fail | – | 0.0 | Do you have any requirement for steel? The agent asked about a general requirement, but the customer confirmed they have none, so no specific qualification occurred. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay okay, alright. The call ended without any committed next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.653 | 7.7s | 4.1s | 35.2s | 3.5s | 288.3 | 0 | 6 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello.
हॅलो.
agent
1.8s
Hello.
हॅलो.
customer
2.5s
Yes.
हां.
agent
3.0s
Uh, am I speaking with Ramesh ji?
अह रमेश जी बात कर रहे हैं?
customer
4.2s
Yes, speaking.
हां बोल रहा हूं।
agent
5.1s
Yes, hello. I saw your company, named Jodhpur Granite. So do you have any requirement for steel?
जी नमस्ते, आपकी कंपनी देखी, जोधपुर ग्रॅनाइट करके। तो आपको कुछ स्टील में रिक्वायरमेंट रहता है क्या?
customer
8.9s
Which one?
कौनसा?
agent
9.8s
Do you have any requirement for steel?
स्टील में कुछ रिक्वायरमेंट रहता है?
customer
11.5s
Steel?
स्टील?
agent
12.2s
Yes, yes.
हां हां।
customer
13.2s
There is no requirement for steel, no requirement.
स्टील का नहीं रहता, नहीं रहता रिक्वायरमेंट।
agent
15.2s
Okay okay, alright.
ओके ओके, ठीक है।