{
  "ucid": "21112178902331431",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 12:25:14",
  "end_time": "2026-09-10 12:26:01",
  "duration_sec": 47,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAbd32e128dca012ee322c034f8b64f149.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 390,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178902331431__DIAbd32e128dca012ee322c034f8b64f149.mp3",
  "audio_bytes": 86616,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 28.872,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हॅलो.)\n[2s] AGENT: Hello.   (हॅलो.)\n[2s] CUSTOMER: Yes.   (हां.)\n[3s] AGENT: Uh, am I speaking with Ramesh ji?   (अह रमेश जी बात कर रहे हैं?)\n[4s] CUSTOMER: Yes, speaking.   (हां बोल रहा हूं।)\n[5s] AGENT: Yes, hello. I saw your company, named Jodhpur Granite. So do you have any requirement for steel?   (जी नमस्ते, आपकी कंपनी देखी, जोधपुर ग्रॅनाइट करके। तो आपको कुछ स्टील में रिक्वायरमेंट रहता है क्या?)\n[9s] CUSTOMER: Which one?   (कौनसा?)\n[10s] AGENT: Do you have any requirement for steel?   (स्टील में कुछ रिक्वायरमेंट रहता है?)\n[12s] CUSTOMER: Steel?   (स्टील?)\n[12s] AGENT: Yes, yes.   (हां हां।)\n[13s] CUSTOMER: There is no requirement for steel, no requirement.   (स्टील का नहीं रहता, नहीं रहता रिक्वायरमेंट।)\n[15s] AGENT: Okay okay, alright.   (ओके ओके, ठीक है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 12,
  "connected": 1,
  "audio_notes": "clear: There is a slight echo on the customer's side.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "12 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Always introduce yourself and JSW One at the start of the call, and lead with a specific benefit (like price or availability) rather than a generic question.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "wrong_product",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": "Customer does not use steel",
  "catalogue_status": "unknown",
  "quality_flags_total": 2,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a representative from a company named 'Jodhpur Granite'. The customer confirmed that their business does not involve steel and they have no requirement. The agent acknowledged this and ended the call.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Yes, hello. I saw your company, named Jodhpur Granite.\", \"comment\": \"The agent did not identify themself as being from JSW One, which is a critical part of the opener.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"So do you have any requirement for steel?\", \"comment\": \"The agent asked a generic question instead of leading with a specific supply or price benefit as the hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before any discovery questions could be asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as the call was cut short by the customer's lack of requirement.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement for steel?\", \"comment\": \"The agent asked about a general requirement, but the customer confirmed they have none, so no specific qualification occurred.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay okay, alright.\", \"comment\": \"The call ended without any committed next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Always introduce yourself and JSW One at the start of the call, and lead with a specific benefit (like price or availability) rather than a generic question.\", \"segment_detected\": \"wrong_product\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"Customer does not use steel\", \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a representative from a company named 'Jodhpur Granite'. The customer confirmed that their business does not involve steel and they have no requirement. The agent acknowledged this and ended the call.\"}",
  "error": null,
  "latency_ms": 27962,
  "input_tokens": 2811,
  "output_tokens": 691,
  "created_at": "2026-09-25 11:09:43",
  "sentiment": "negative",
  "sentiment_score": -0.514,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 12,
  "lex_hits": 2,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.653,
  "agent_talk_sec": 7.7,
  "customer_talk_sec": 4.1,
  "dead_air_sec": 35.2,
  "longest_monologue_sec": 3.5,
  "agent_wpm": 288.3,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 6,
  "discovery_qs": 3,
  "words_agent": 37,
  "words_customer": 15,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178902331431",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.67,
      "end_s": 1.1,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178902331431",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.8,
      "end_s": 2.21,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178902331431",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.5,
      "end_s": 2.73,
      "text_en": "Yes.",
      "text_native": "हां."
    },
    {
      "ucid": "21112178902331431",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.0,
      "end_s": 4.0,
      "text_en": "Uh, am I speaking with Ramesh ji?",
      "text_native": "अह रमेश जी बात कर रहे हैं?"
    },
    {
      "ucid": "21112178902331431",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.21,
      "end_s": 4.76,
      "text_en": "Yes, speaking.",
      "text_native": "हां बोल रहा हूं।"
    },
    {
      "ucid": "21112178902331431",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.1,
      "end_s": 8.56,
      "text_en": "Yes, hello. I saw your company, named Jodhpur Granite. So do you have any requirement for steel?",
      "text_native": "जी नमस्ते, आपकी कंपनी देखी, जोधपुर ग्रॅनाइट करके। तो आपको कुछ स्टील में रिक्वायरमेंट रहता है क्या?"
    },
    {
      "ucid": "21112178902331431",
      "idx": 6,
      "speaker": "customer",
      "start_s": 8.88,
      "end_s": 9.5,
      "text_en": "Which one?",
      "text_native": "कौनसा?"
    },
    {
      "ucid": "21112178902331431",
      "idx": 7,
      "speaker": "agent",
      "start_s": 9.8,
      "end_s": 11.0,
      "text_en": "Do you have any requirement for steel?",
      "text_native": "स्टील में कुछ रिक्वायरमेंट रहता है?"
    },
    {
      "ucid": "21112178902331431",
      "idx": 8,
      "speaker": "customer",
      "start_s": 11.5,
      "end_s": 12.0,
      "text_en": "Steel?",
      "text_native": "स्टील?"
    },
    {
      "ucid": "21112178902331431",
      "idx": 9,
      "speaker": "agent",
      "start_s": 12.2,
      "end_s": 12.8,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178902331431",
      "idx": 10,
      "speaker": "customer",
      "start_s": 13.2,
      "end_s": 15.0,
      "text_en": "There is no requirement for steel, no requirement.",
      "text_native": "स्टील का नहीं रहता, नहीं रहता रिक्वायरमेंट।"
    },
    {
      "ucid": "21112178902331431",
      "idx": 11,
      "speaker": "agent",
      "start_s": 15.2,
      "end_s": 16.2,
      "text_en": "Okay okay, alright.",
      "text_native": "ओके ओके, ठीक है।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178902331431",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Yes, hello. I saw your company, named Jodhpur Granite.",
      "comment": "The agent did not identify themself as being from JSW One, which is a critical part of the opener."
    },
    {
      "ucid": "21112178902331431",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "So do you have any requirement for steel?",
      "comment": "The agent asked a generic question instead of leading with a specific supply or price benefit as the hook."
    },
    {
      "ucid": "21112178902331431",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before any discovery questions could be asked."
    },
    {
      "ucid": "21112178902331431",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as the call was cut short by the customer's lack of requirement."
    },
    {
      "ucid": "21112178902331431",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement for steel?",
      "comment": "The agent asked about a general requirement, but the customer confirmed they have none, so no specific qualification occurred."
    },
    {
      "ucid": "21112178902331431",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay okay, alright.",
      "comment": "The call ended without any committed next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}