Call 21112178902276591 2026-09-10 · Rohit Mishra · 2:05
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 34 turns, clean transcript (0% inaudible) | Hindi | 34 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise from the agent's side (call center environment), but the main conversation remains intelligible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.14
confidence high · +3/−2
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent introduced himself and the company but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent skipped the hook and went directly to asking for a requirement, missing the opportunity to provide a reason to engage.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−1.0 pts
Discovery (6 Qs)
The agent successfully discovered what the customer manufactures, their end applications, and their monthly tonnage (3/6 questions).
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
105 mm thick plate, E250 BR. ... Mathura. ... if I get a good deal, I will procure it immediately.
Closure with next step
I will quote you for this.
Summary
The customer, a manufacturer of custom equipment for defense and steel plants, has an immediate requirement for one 105mm thick E250 BR plate in Mathura. The agent captured the specific requirement and basic discovery details. The call ended with the agent committing to check availability and provide a quote.
Coaching
Instead of immediately asking for a requirement, start with a supply hook like 'we have immediate stock on HR plates' to create interest before you start qualifying.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Yes Krishna ji, hello, this is Rohit Mishra speaking from JSW. The agent introduced himself and the company but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Do you have any requirement for HR right now? The agent skipped the hook and went directly to asking for a requirement, missing the opportunity to provide a reason to engage. |
| SL3 Discovery (6 Qs) | 2 | partial | 3 | 1.0 | And what do you do, by the way? ... So what is the monthly consumption like? The agent successfully discovered what the customer manufactures, their end applications, and their monthly tonnage (3/6 questions). |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 | See, the rate has increased a lot right now. It increased by one rupee today. The agent gave general market commentary on price instead of pitching a specific JSW USP relevant to the customer's need. |
| SL5 Qualify | 2 | pass | – | 2.0 | 105 mm thick plate, E250 BR. ... Mathura. ... if I get a good deal, I will procure it immediately. The agent successfully captured all key details of the customer's immediate requirement: grade, thickness, dimensions, quantity, location, and urgency. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I will quote you for this. The agent established a clear next step of checking availability and sending a quote, which the customer accepted. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.491 | 22.2s | 23.0s | 79.8s | 4.2s | 354.1 | 0 | 17 | 17 | 9 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello.
agent
1.5s
Hello.
customer
2.0s
Yes.
हां जी।
agent
2.6s
Yes Krishna ji, hello, this is Rohit Mishra speaking from JSW.
हां कृष्णा जी नमस्ते, रोहित मिश्रा बात कर रहा हूं JSW से।
customer
4.9s
From where?
कहां से?
agent
5.5s
From JSW, Mumbai.
JSW से, मुंबई।
customer
6.5s
Yes, yes, tell me.
हां जी, हां जी, बोलिए।
agent
7.5s
Do you have any requirement for HR right now?
अभी कुछ रिक्वायरमेंट है क्या HR में?
customer
9.2s
Uh no, not as such. There is a requirement for one plate. 105 mm thick plate, E250 BR.
अह नहीं, as such तो नहीं है। एक plate की रिक्वायरमेंट है। 105 mm thick plate, E250 BR.
agent
13.2s
E250 BR. What, you mean 2500 by 12 meter?
E250 BR. क्या मतलब 2500 by 12 meter?
customer
15.1s
If I can get 2 meter by 6 meter, that would be great.
2 meter by 6 meter की मिल जाए तो बढ़िया है।
agent
17.2s
Just one sheet, you need just one plate?
एक ही sheet, एक ही plate चाहिए आपको?
customer
18.6s
Yes, I need one plate.
हां, एक plate चाहिए।
agent
19.5s
Where do you need it?
कहां पे चाहिए?
customer
20.3s
Mathura.
मथुरा।
agent
21.0s
You need it in Mathura, that too.
मथुरा में चाहिए वो भी।
customer
22.2s
Yes.
जी।
agent
22.7s
Okay. And what do you do, by the way?
ठीक है। और क्या करते क्या हैं आप वैसे?
customer
24.3s
We make equipment for steel plants, for defense.
हम लोग equipments बनाते हैं steel plants के लिए, defense के लिए।
agent
26.5s
What do you make?
क्या बनाते हैं?
customer
27.2s
We make equipment and parts, different kinds, customized.
Equipment and parts बनाते हैं अलग-अलग, customized.
agent
29.7s
Okay. So what is the monthly consumption like?
अच्छा। ऐसे महीने कितना consumption रहता है?
customer
31.7s
It's not regular, sometimes, I mean, there are different cycles.
Regular नहीं है, कभी मतलब cycles हैं अलग-अलग।
agent
33.5s
So this requirement that you have, by when are you planning to take it?
तो ये जो रिक्वायरमेंट है ये आप कब तक प्लान कर रहे हैं लेने का?
customer
35.8s
No, if I get a good deal, I will procure it immediately.
नहीं, अच्छी deal मिलेगी तो तुरंत procure कर लेंगे।
agent
37.8s
Hmm. Okay. See, the rate has increased a lot right now. It increased by one rupee today. And going forward, in the next two-three months, it will keep increasing.
हम्म। ठीक है। अभी तो देखिए rate बहुत ज्यादा बढ़ गया है। आज एक रुपए बढ़ा है। और आगे चल के आने वाले दो-तीन महीने में बढ़ते ही रहेगा।
customer
42.1s
Yes, yes.
हां हां।
agent
42.8s
I will quote you for this.
मैं आपको quote करता हूं इसका।
customer
43.8s
You check the availability, which size is available, whether it's a 105 plate or
आप availability देख लीजिए, कौन सा size available है, 105 का plate हो या
agent
46.5s
105 mm?
customer
47.1s
Yes, if it's in 105. Or 110.
हां 105 में हो। या 110 हो।
agent
48.9s
Okay.
ठीक है।
agent
49.5s
Okay, I am checking.
ठीक है, मैं check कर रहा हूं।
customer
50.7s
Okay.
ठीक।