{
  "ucid": "21112178902276591",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 12:16:05",
  "end_time": "2026-09-10 12:18:10",
  "duration_sec": 125,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA448f9ae3015ad3693a4af4993070d865.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 393,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178902276591__DIA448f9ae3015ad3693a4af4993070d865.mp3",
  "audio_bytes": 326592,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 108.864,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello.\n[2s] CUSTOMER: Yes.   (हां जी।)\n[3s] AGENT: Yes Krishna ji, hello, this is Rohit Mishra speaking from JSW.   (हां कृष्णा जी नमस्ते, रोहित मिश्रा बात कर रहा हूं JSW से।)\n[5s] CUSTOMER: From where?   (कहां से?)\n[6s] AGENT: From JSW, Mumbai.   (JSW से, मुंबई।)\n[6s] CUSTOMER: Yes, yes, tell me.   (हां जी, हां जी, बोलिए।)\n[8s] AGENT: Do you have any requirement for HR right now?   (अभी कुछ रिक्वायरमेंट है क्या HR में?)\n[9s] CUSTOMER: Uh no, not as such. There is a requirement for one plate. 105 mm thick plate, E250 BR.   (अह नहीं, as such तो नहीं है। एक plate की रिक्वायरमेंट है। 105 mm thick plate, E250 BR.)\n[13s] AGENT: E250 BR. What, you mean 2500 by 12 meter?   (E250 BR. क्या मतलब 2500 by 12 meter?)\n[15s] CUSTOMER: If I can get 2 meter by 6 meter, that would be great.   (2 meter by 6 meter की मिल जाए तो बढ़िया है।)\n[17s] AGENT: Just one sheet, you need just one plate?   (एक ही sheet, एक ही plate चाहिए आपको?)\n[19s] CUSTOMER: Yes, I need one plate.   (हां, एक plate चाहिए।)\n[20s] AGENT: Where do you need it?   (कहां पे चाहिए?)\n[20s] CUSTOMER: Mathura.   (मथुरा।)\n[21s] AGENT: You need it in Mathura, that too.   (मथुरा में चाहिए वो भी।)\n[22s] CUSTOMER: Yes.   (जी।)\n[23s] AGENT: Okay. And what do you do, by the way?   (ठीक है। और क्या करते क्या हैं आप वैसे?)\n[24s] CUSTOMER: We make equipment for steel plants, for defense.   (हम लोग equipments बनाते हैं steel plants के लिए, defense के लिए।)\n[26s] AGENT: What do you make?   (क्या बनाते हैं?)\n[27s] CUSTOMER: We make equipment and parts, different kinds, customized.   (Equipment and parts बनाते हैं अलग-अलग, customized.)\n[30s] AGENT: Okay. So what is the monthly consumption like?   (अच्छा। ऐसे महीने कितना consumption रहता है?)\n[32s] CUSTOMER: It's not regular, sometimes, I mean, there are different cycles.   (Regular नहीं है, कभी मतलब cycles हैं अलग-अलग।)\n[34s] AGENT: So this requirement that you have, by when are you planning to take it?   (तो ये जो रिक्वायरमेंट है ये आप कब तक प्लान कर रहे हैं लेने का?)\n[36s] CUSTOMER: No, if I get a good deal, I will procure it immediately.   (नहीं, अच्छी deal मिलेगी तो तुरंत procure कर लेंगे।)\n[38s] AGENT: Hmm. Okay. See, the rate has increased a lot right now. It increased by one rupee today. And going forward, in the next two-three months, it will keep increasing.   (हम्म। ठीक है। अभी तो देखिए rate बहुत ज्यादा बढ़ गया है। आज एक रुपए बढ़ा है। और आगे चल के आने वाले दो-तीन महीने में बढ़ते ही रहेगा।)\n[42s] CUSTOMER: Yes, yes.   (हां हां।)\n[43s] AGENT: I will quote you for this.   (मैं आपको quote करता हूं इसका।)\n[44s] CUSTOMER: You check the availability, which size is available, whether it's a 105 plate or   (आप availability देख लीजिए, कौन सा size available है, 105 का plate हो या)\n[46s] AGENT: 105 mm?\n[47s] CUSTOMER: Yes, if it's in 105. Or 110.   (हां 105 में हो। या 110 हो।)\n[49s] AGENT: Okay.   (ठीक है।)\n[50s] AGENT: Okay, I am checking.   (ठीक है, मैं check कर रहा हूं।)\n[51s] CUSTOMER: Okay.   (ठीक।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 34,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise from the agent's side (call center environment), but the main conversation remains intelligible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "34 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "Instead of immediately asking for a requirement, start with a supply hook like 'we have immediate stock on HR plates' to create interest before you start qualifying.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a manufacturer of custom equipment for defense and steel plants, has an immediate requirement for one 105mm thick E250 BR plate in Mathura. The agent captured the specific requirement and basic discovery details. The call ended with the agent committing to check availability and provide a quote.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Yes Krishna ji, hello, this is Rohit Mishra speaking from JSW.\", \"comment\": \"The agent introduced himself and the company but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement for HR right now?\", \"comment\": \"The agent skipped the hook and went directly to asking for a requirement, missing the opportunity to provide a reason to engage.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"And what do you do, by the way? ... So what is the monthly consumption like?\", \"comment\": \"The agent successfully discovered what the customer manufactures, their end applications, and their monthly tonnage (3/6 questions).\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"See, the rate has increased a lot right now. It increased by one rupee today.\", \"comment\": \"The agent gave general market commentary on price instead of pitching a specific JSW USP relevant to the customer's need.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"105 mm thick plate, E250 BR. ... Mathura. ... if I get a good deal, I will procure it immediately.\", \"comment\": \"The agent successfully captured all key details of the customer's immediate requirement: grade, thickness, dimensions, quantity, location, and urgency.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I will quote you for this.\", \"comment\": \"The agent established a clear next step of checking availability and sending a quote, which the customer accepted.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Instead of immediately asking for a requirement, start with a supply hook like 'we have immediate stock on HR plates' to create interest before you start qualifying.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a manufacturer of custom equipment for defense and steel plants, has an immediate requirement for one 105mm thick E250 BR plate in Mathura. The agent captured the specific requirement and basic discovery details. The call ended with the agent committing to check availability and provide a quote.\"}",
  "error": null,
  "latency_ms": 35282,
  "input_tokens": 3570,
  "output_tokens": 800,
  "created_at": "2026-09-25 11:09:56",
  "sentiment": "neutral",
  "sentiment_score": 0.138,
  "sentiment_confidence": "high",
  "pos": 3,
  "neg": 2,
  "lex_hits": 7,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.491,
  "agent_talk_sec": 22.2,
  "customer_talk_sec": 23.0,
  "dead_air_sec": 79.8,
  "longest_monologue_sec": 4.2,
  "agent_wpm": 354.1,
  "interruptions": 0,
  "agent_turns": 17,
  "customer_turns": 17,
  "discovery_qs": 9,
  "words_agent": 131,
  "words_customer": 108,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178902276591",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.7,
      "end_s": 1.21,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178902276591",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.5,
      "end_s": 2.0,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178902276591",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.0,
      "end_s": 2.4,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178902276591",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.6,
      "end_s": 4.7,
      "text_en": "Yes Krishna ji, hello, this is Rohit Mishra speaking from JSW.",
      "text_native": "हां कृष्णा जी नमस्ते, रोहित मिश्रा बात कर रहा हूं JSW से।"
    },
    {
      "ucid": "21112178902276591",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.9,
      "end_s": 5.3,
      "text_en": "From where?",
      "text_native": "कहां से?"
    },
    {
      "ucid": "21112178902276591",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.5,
      "end_s": 6.3,
      "text_en": "From JSW, Mumbai.",
      "text_native": "JSW से, मुंबई।"
    },
    {
      "ucid": "21112178902276591",
      "idx": 6,
      "speaker": "customer",
      "start_s": 6.5,
      "end_s": 7.3,
      "text_en": "Yes, yes, tell me.",
      "text_native": "हां जी, हां जी, बोलिए।"
    },
    {
      "ucid": "21112178902276591",
      "idx": 7,
      "speaker": "agent",
      "start_s": 7.5,
      "end_s": 8.9,
      "text_en": "Do you have any requirement for HR right now?",
      "text_native": "अभी कुछ रिक्वायरमेंट है क्या HR में?"
    },
    {
      "ucid": "21112178902276591",
      "idx": 8,
      "speaker": "customer",
      "start_s": 9.2,
      "end_s": 13.0,
      "text_en": "Uh no, not as such. There is a requirement for one plate. 105 mm thick plate, E250 BR.",
      "text_native": "अह नहीं, as such तो नहीं है। एक plate की रिक्वायरमेंट है। 105 mm thick plate, E250 BR."
    },
    {
      "ucid": "21112178902276591",
      "idx": 9,
      "speaker": "agent",
      "start_s": 13.2,
      "end_s": 15.0,
      "text_en": "E250 BR. What, you mean 2500 by 12 meter?",
      "text_native": "E250 BR. क्या मतलब 2500 by 12 meter?"
    },
    {
      "ucid": "21112178902276591",
      "idx": 10,
      "speaker": "customer",
      "start_s": 15.1,
      "end_s": 17.0,
      "text_en": "If I can get 2 meter by 6 meter, that would be great.",
      "text_native": "2 meter by 6 meter की मिल जाए तो बढ़िया है।"
    },
    {
      "ucid": "21112178902276591",
      "idx": 11,
      "speaker": "agent",
      "start_s": 17.2,
      "end_s": 18.5,
      "text_en": "Just one sheet, you need just one plate?",
      "text_native": "एक ही sheet, एक ही plate चाहिए आपको?"
    },
    {
      "ucid": "21112178902276591",
      "idx": 12,
      "speaker": "customer",
      "start_s": 18.6,
      "end_s": 19.5,
      "text_en": "Yes, I need one plate.",
      "text_native": "हां, एक plate चाहिए।"
    },
    {
      "ucid": "21112178902276591",
      "idx": 13,
      "speaker": "agent",
      "start_s": 19.5,
      "end_s": 20.0,
      "text_en": "Where do you need it?",
      "text_native": "कहां पे चाहिए?"
    },
    {
      "ucid": "21112178902276591",
      "idx": 14,
      "speaker": "customer",
      "start_s": 20.3,
      "end_s": 20.8,
      "text_en": "Mathura.",
      "text_native": "मथुरा।"
    },
    {
      "ucid": "21112178902276591",
      "idx": 15,
      "speaker": "agent",
      "start_s": 21.0,
      "end_s": 22.0,
      "text_en": "You need it in Mathura, that too.",
      "text_native": "मथुरा में चाहिए वो भी।"
    },
    {
      "ucid": "21112178902276591",
      "idx": 16,
      "speaker": "customer",
      "start_s": 22.2,
      "end_s": 22.5,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178902276591",
      "idx": 17,
      "speaker": "agent",
      "start_s": 22.7,
      "end_s": 24.1,
      "text_en": "Okay. And what do you do, by the way?",
      "text_native": "ठीक है। और क्या करते क्या हैं आप वैसे?"
    },
    {
      "ucid": "21112178902276591",
      "idx": 18,
      "speaker": "customer",
      "start_s": 24.3,
      "end_s": 26.5,
      "text_en": "We make equipment for steel plants, for defense.",
      "text_native": "हम लोग equipments बनाते हैं steel plants के लिए, defense के लिए।"
    },
    {
      "ucid": "21112178902276591",
      "idx": 19,
      "speaker": "agent",
      "start_s": 26.5,
      "end_s": 27.0,
      "text_en": "What do you make?",
      "text_native": "क्या बनाते हैं?"
    },
    {
      "ucid": "21112178902276591",
      "idx": 20,
      "speaker": "customer",
      "start_s": 27.2,
      "end_s": 29.5,
      "text_en": "We make equipment and parts, different kinds, customized.",
      "text_native": "Equipment and parts बनाते हैं अलग-अलग, customized."
    },
    {
      "ucid": "21112178902276591",
      "idx": 21,
      "speaker": "agent",
      "start_s": 29.7,
      "end_s": 31.5,
      "text_en": "Okay. So what is the monthly consumption like?",
      "text_native": "अच्छा। ऐसे महीने कितना consumption रहता है?"
    },
    {
      "ucid": "21112178902276591",
      "idx": 22,
      "speaker": "customer",
      "start_s": 31.7,
      "end_s": 33.5,
      "text_en": "It's not regular, sometimes, I mean, there are different cycles.",
      "text_native": "Regular नहीं है, कभी मतलब cycles हैं अलग-अलग।"
    },
    {
      "ucid": "21112178902276591",
      "idx": 23,
      "speaker": "agent",
      "start_s": 33.5,
      "end_s": 35.6,
      "text_en": "So this requirement that you have, by when are you planning to take it?",
      "text_native": "तो ये जो रिक्वायरमेंट है ये आप कब तक प्लान कर रहे हैं लेने का?"
    },
    {
      "ucid": "21112178902276591",
      "idx": 24,
      "speaker": "customer",
      "start_s": 35.8,
      "end_s": 37.6,
      "text_en": "No, if I get a good deal, I will procure it immediately.",
      "text_native": "नहीं, अच्छी deal मिलेगी तो तुरंत procure कर लेंगे।"
    },
    {
      "ucid": "21112178902276591",
      "idx": 25,
      "speaker": "agent",
      "start_s": 37.8,
      "end_s": 42.0,
      "text_en": "Hmm. Okay. See, the rate has increased a lot right now. It increased by one rupee today. And going forward, in the next two-three months, it will keep increasing.",
      "text_native": "हम्म। ठीक है। अभी तो देखिए rate बहुत ज्यादा बढ़ गया है। आज एक रुपए बढ़ा है। और आगे चल के आने वाले दो-तीन महीने में बढ़ते ही रहेगा।"
    },
    {
      "ucid": "21112178902276591",
      "idx": 26,
      "speaker": "customer",
      "start_s": 42.1,
      "end_s": 42.8,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178902276591",
      "idx": 27,
      "speaker": "agent",
      "start_s": 42.8,
      "end_s": 43.8,
      "text_en": "I will quote you for this.",
      "text_native": "मैं आपको quote करता हूं इसका।"
    },
    {
      "ucid": "21112178902276591",
      "idx": 28,
      "speaker": "customer",
      "start_s": 43.8,
      "end_s": 46.5,
      "text_en": "You check the availability, which size is available, whether it's a 105 plate or",
      "text_native": "आप availability देख लीजिए, कौन सा size available है, 105 का plate हो या"
    },
    {
      "ucid": "21112178902276591",
      "idx": 29,
      "speaker": "agent",
      "start_s": 46.5,
      "end_s": 47.0,
      "text_en": "105 mm?",
      "text_native": "105 mm?"
    },
    {
      "ucid": "21112178902276591",
      "idx": 30,
      "speaker": "customer",
      "start_s": 47.1,
      "end_s": 48.8,
      "text_en": "Yes, if it's in 105. Or 110.",
      "text_native": "हां 105 में हो। या 110 हो।"
    },
    {
      "ucid": "21112178902276591",
      "idx": 31,
      "speaker": "agent",
      "start_s": 48.9,
      "end_s": 49.2,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178902276591",
      "idx": 32,
      "speaker": "agent",
      "start_s": 49.5,
      "end_s": 50.5,
      "text_en": "Okay, I am checking.",
      "text_native": "ठीक है, मैं check कर रहा हूं।"
    },
    {
      "ucid": "21112178902276591",
      "idx": 33,
      "speaker": "customer",
      "start_s": 50.7,
      "end_s": 51.0,
      "text_en": "Okay.",
      "text_native": "ठीक।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178902276591",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Yes Krishna ji, hello, this is Rohit Mishra speaking from JSW.",
      "comment": "The agent introduced himself and the company but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178902276591",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement for HR right now?",
      "comment": "The agent skipped the hook and went directly to asking for a requirement, missing the opportunity to provide a reason to engage."
    },
    {
      "ucid": "21112178902276591",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 3,
      "evidence": "And what do you do, by the way? ... So what is the monthly consumption like?",
      "comment": "The agent successfully discovered what the customer manufactures, their end applications, and their monthly tonnage (3/6 questions)."
    },
    {
      "ucid": "21112178902276591",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "See, the rate has increased a lot right now. It increased by one rupee today.",
      "comment": "The agent gave general market commentary on price instead of pitching a specific JSW USP relevant to the customer's need."
    },
    {
      "ucid": "21112178902276591",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "105 mm thick plate, E250 BR. ... Mathura. ... if I get a good deal, I will procure it immediately.",
      "comment": "The agent successfully captured all key details of the customer's immediate requirement: grade, thickness, dimensions, quantity, location, and urgency."
    },
    {
      "ucid": "21112178902276591",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I will quote you for this.",
      "comment": "The agent established a clear next step of checking availability and sending a quote, which the customer accepted."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}