Call 21112178902224281 2026-09-10 · dhruv · 0:57
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor line noise at the beginning of the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.57
confidence high · +0/−7
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified the company but did not ask for permission to speak, which is a required part of the opener.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a hook; instead, they immediately asked a qualification question, which is not the purpose of this step.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent did not ask any discovery questions to understand the customer's business or needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Sir, is there any requirement for sheet materials etc.?
Summary
The agent introduced JSW One and immediately asked if the customer had a requirement for sheet materials. The customer replied that they had no requirement at the moment but would call if one arose. The agent accepted this and ended the call without any further discovery or value proposition.
Coaching
You must use the supply-led hook to create interest before asking if the customer has a requirement, as asking directly often leads to a quick 'no'.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, I am speaking from JSW. The agent identified the company but did not ask for permission to speak, which is a required part of the opener. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Sir, is there any requirement for sheet materials etc.? The agent did not provide a hook; instead, they immediately asked a qualification question, which is not the purpose of this step. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent did not ask any discovery questions to understand the customer's business or needs. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was performed, and consequently, no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, is there any requirement for sheet materials etc.? The agent successfully asked if a current requirement exists, which is the primary goal of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay sir. Okay. The call was ended without establishing a specific, committed next step like a quote or a scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.585 | 6.2s | 4.4s | 46.4s | 2.0s | 212.9 | 0 | 5 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
agent
1.6s
Hello?
customer
2.5s
Yes?
हां जी?
agent
3.3s
Sir, I am speaking from JSW.
सर JSW से बात कर रहा हूं मैं।
customer
5.1s
From where?
कहां से?
agent
6.0s
JSW One MSME.
customer
7.7s
Yes, tell me.
हां, बोलिए।
agent
8.6s
Sir, is there any requirement for sheet materials etc.?
सर कुछ requirement है sheet materials वगेरा में?
customer
10.8s
No no, there is no requirement. If there is anything, I will tell you.
ना ना, कुछ requirement नथी। कुछ होगा तो बोलूंगा मैं आपको।
agent
13.5s
Okay sir. Okay.
ठीक है सर। ठीक है।