{
  "ucid": "21112178902224281",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 12:07:22",
  "end_time": "2026-09-10 12:08:19",
  "duration_sec": 57,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA6bc05f5f8ce8a9820f6071d77f31c675.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 395,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178902224281__DIA6bc05f5f8ce8a9820f6071d77f31c675.mp3",
  "audio_bytes": 71280,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 23.76,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?\n[2s] AGENT: Hello?\n[2s] CUSTOMER: Yes?   (हां जी?)\n[3s] AGENT: Sir, I am speaking from JSW.   (सर JSW से बात कर रहा हूं मैं।)\n[5s] CUSTOMER: From where?   (कहां से?)\n[6s] AGENT: JSW One MSME.\n[8s] CUSTOMER: Yes, tell me.   (हां, बोलिए।)\n[9s] AGENT: Sir, is there any requirement for sheet materials etc.?   (सर कुछ requirement है sheet materials वगेरा में?)\n[11s] CUSTOMER: No no, there is no requirement. If there is anything, I will tell you.   (ना ना, कुछ requirement नथी। कुछ होगा तो बोलूंगा मैं आपको।)\n[14s] AGENT: Okay sir. Okay.   (ठीक है सर। ठीक है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\", \"Gujarati\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "clear: There is some minor line noise at the beginning of the call.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must use the supply-led hook to create interest before asking if the customer has a requirement, as asking directly often leads to a quick 'no'.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced JSW One and immediately asked if the customer had a requirement for sheet materials. The customer replied that they had no requirement at the moment but would call if one arose. The agent accepted this and ended the call without any further discovery or value proposition.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, I am speaking from JSW.\", \"comment\": \"The agent identified the company but did not ask for permission to speak, which is a required part of the opener.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, is there any requirement for sheet materials etc.?\", \"comment\": \"The agent did not provide a hook; instead, they immediately asked a qualification question, which is not the purpose of this step.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any discovery questions to understand the customer's business or needs.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was performed, and consequently, no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, is there any requirement for sheet materials etc.?\", \"comment\": \"The agent successfully asked if a current requirement exists, which is the primary goal of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay sir. Okay.\", \"comment\": \"The call was ended without establishing a specific, committed next step like a quote or a scheduled callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must use the supply-led hook to create interest before asking if the customer has a requirement, as asking directly often leads to a quick 'no'.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced JSW One and immediately asked if the customer had a requirement for sheet materials. The customer replied that they had no requirement at the moment but would call if one arose. The agent accepted this and ended the call without any further discovery or value proposition.\"}",
  "error": null,
  "latency_ms": 30742,
  "input_tokens": 2747,
  "output_tokens": 715,
  "created_at": "2026-09-25 11:09:57",
  "sentiment": "negative",
  "sentiment_score": -0.567,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 7,
  "lex_hits": 3,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.585,
  "agent_talk_sec": 6.2,
  "customer_talk_sec": 4.4,
  "dead_air_sec": 46.4,
  "longest_monologue_sec": 2.0,
  "agent_wpm": 212.9,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 5,
  "discovery_qs": 2,
  "words_agent": 22,
  "words_customer": 21,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178902224281",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.3,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178902224281",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.65,
      "end_s": 2.08,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178902224281",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.46,
      "end_s": 2.88,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
    {
      "ucid": "21112178902224281",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.26,
      "end_s": 4.68,
      "text_en": "Sir, I am speaking from JSW.",
      "text_native": "सर JSW से बात कर रहा हूं मैं।"
    },
    {
      "ucid": "21112178902224281",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.1,
      "end_s": 5.56,
      "text_en": "From where?",
      "text_native": "कहां से?"
    },
    {
      "ucid": "21112178902224281",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.98,
      "end_s": 7.28,
      "text_en": "JSW One MSME.",
      "text_native": "JSW One MSME."
    },
    {
      "ucid": "21112178902224281",
      "idx": 6,
      "speaker": "customer",
      "start_s": 7.7,
      "end_s": 8.36,
      "text_en": "Yes, tell me.",
      "text_native": "हां, बोलिए।"
    },
    {
      "ucid": "21112178902224281",
      "idx": 7,
      "speaker": "agent",
      "start_s": 8.55,
      "end_s": 10.55,
      "text_en": "Sir, is there any requirement for sheet materials etc.?",
      "text_native": "सर कुछ requirement है sheet materials वगेरा में?"
    },
    {
      "ucid": "21112178902224281",
      "idx": 8,
      "speaker": "customer",
      "start_s": 10.8,
      "end_s": 13.28,
      "text_en": "No no, there is no requirement. If there is anything, I will tell you.",
      "text_native": "ना ना, कुछ requirement नथी। कुछ होगा तो बोलूंगा मैं आपको।"
    },
    {
      "ucid": "21112178902224281",
      "idx": 9,
      "speaker": "agent",
      "start_s": 13.53,
      "end_s": 14.58,
      "text_en": "Okay sir. Okay.",
      "text_native": "ठीक है सर। ठीक है।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178902224281",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, I am speaking from JSW.",
      "comment": "The agent identified the company but did not ask for permission to speak, which is a required part of the opener."
    },
    {
      "ucid": "21112178902224281",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, is there any requirement for sheet materials etc.?",
      "comment": "The agent did not provide a hook; instead, they immediately asked a qualification question, which is not the purpose of this step."
    },
    {
      "ucid": "21112178902224281",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not ask any discovery questions to understand the customer's business or needs."
    },
    {
      "ucid": "21112178902224281",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was performed, and consequently, no USPs were pitched."
    },
    {
      "ucid": "21112178902224281",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, is there any requirement for sheet materials etc.?",
      "comment": "The agent successfully asked if a current requirement exists, which is the primary goal of this step."
    },
    {
      "ucid": "21112178902224281",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay sir. Okay.",
      "comment": "The call was ended without establishing a specific, committed next step like a quote or a scheduled callback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}