Call 21112178902213051 2026-09-10 · dhruv · 0:59
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 11 turns, clean transcript (0% inaudible) | Gujarati | 11 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise, including loud bangs, especially on the customer's side.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.30
confidence high · +0/−1
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self and company but failed to ask for permission to speak, which is a required part of the opener.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent skipped the hook entirely and went straight to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the agent immediately asked for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 78% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Sir, any requirement in HR?
Summary
The agent contacted Jyoti Enterprise, identified themself from JSW One, and immediately asked for a requirement in HR. The customer stated they had no requirement. The agent then ended the call without attempting discovery or setting a next step.
Coaching
You skipped the opening permission and hook, jumping straight to asking for a requirement, which led to an immediate shutdown. Always build rapport first before qualifying.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, I am calling from JSW One. Agent identified self and company but failed to ask for permission to speak, which is a required part of the opener. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent skipped the hook entirely and went straight to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the agent immediately asked for a requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted and the call ended prematurely. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, any requirement in HR? Agent successfully asked if a current requirement exists, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Alright, alright. Okay. The call was closed without establishing any specific next step like a quote or a scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.78 heavy | 6.4s | 1.8s | 50.8s | 1.5s | 225.0 | 0 | 5 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello
હેલો
agent
1.8s
Jyoti Enterprise?
જ્યોતિ એન્ટરપ્રાઇઝ?
customer
3.1s
Ah
આહ
agent
3.8s
Sir, I am calling from JSW One.
સર, JSW One થી વાત કરું છું.
customer
5.9s
Speak.
બોલો
agent
6.8s
Sir, any requirement in HR?
સર, HR માં કઈ રિક્વાયરમેન્ટ?
customer
8.6s
Huh?
હ?
agent
9.3s
Is there any requirement in HR, sir?
HR માં કઈ રિક્વાયરમેન્ટ છે સર?
customer
11.1s
No no.
ના ના
agent
12.3s
Alright, alright. Okay.
ઠીક છે, ઠીક છે. ઓકે.
customer
13.9s
Yes.
હા