{
  "ucid": "21112178902213051",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 12:05:30",
  "end_time": "2026-09-10 12:06:29",
  "duration_sec": 59,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA600493c16e2241698e29f209f3f84684.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 397,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178902213051__DIA600493c16e2241698e29f209f3f84684.mp3",
  "audio_bytes": 83808,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 27.936,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (હેલો)\n[2s] AGENT: Jyoti Enterprise?   (જ્યોતિ એન્ટરપ્રાઇઝ?)\n[3s] CUSTOMER: Ah   (આહ)\n[4s] AGENT: Sir, I am calling from JSW One.   (સર, JSW One થી વાત કરું છું.)\n[6s] CUSTOMER: Speak.   (બોલો)\n[7s] AGENT: Sir, any requirement in HR?   (સર, HR માં કઈ રિક્વાયરમેન્ટ?)\n[9s] CUSTOMER: Huh?   (હ?)\n[9s] AGENT: Is there any requirement in HR, sir?   (HR માં કઈ રિક્વાયરમેન્ટ છે સર?)\n[11s] CUSTOMER: No no.   (ના ના)\n[12s] AGENT: Alright, alright. Okay.   (ઠીક છે, ઠીક છે. ઓકે.)\n[14s] CUSTOMER: Yes.   (હા)",
  "language": "Gujarati",
  "languages": "[\"Gujarati\", \"English\"]",
  "turn_count": 11,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise, including loud bangs, especially on the customer's side.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "11 turns, clean transcript (0% inaudible)",
  "band_language": "Gujarati",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You skipped the opening permission and hook, jumping straight to asking for a requirement, which led to an immediate shutdown. Always build rapport first before qualifying.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted Jyoti Enterprise, identified themself from JSW One, and immediately asked for a requirement in HR. The customer stated they had no requirement. The agent then ended the call without attempting discovery or setting a next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, I am calling from JSW One.\", \"comment\": \"Agent identified self and company but failed to ask for permission to speak, which is a required part of the opener.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent skipped the hook entirely and went straight to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked; the agent immediately asked for a requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted and the call ended prematurely.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, any requirement in HR?\", \"comment\": \"Agent successfully asked if a current requirement exists, which is the core intent of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Alright, alright. Okay.\", \"comment\": \"The call was closed without establishing any specific next step like a quote or a scheduled callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the opening permission and hook, jumping straight to asking for a requirement, which led to an immediate shutdown. Always build rapport first before qualifying.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted Jyoti Enterprise, identified themself from JSW One, and immediately asked for a requirement in HR. The customer stated they had no requirement. The agent then ended the call without attempting discovery or setting a next step.\"}",
  "error": null,
  "latency_ms": 22921,
  "input_tokens": 2765,
  "output_tokens": 675,
  "created_at": "2026-09-25 11:10:04",
  "sentiment": "negative",
  "sentiment_score": -0.3,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 1,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.78,
  "agent_talk_sec": 6.4,
  "customer_talk_sec": 1.8,
  "dead_air_sec": 50.8,
  "longest_monologue_sec": 1.5,
  "agent_wpm": 225.0,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 6,
  "discovery_qs": 3,
  "words_agent": 24,
  "words_customer": 7,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178902213051",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.23,
      "text_en": "Hello",
      "text_native": "હેલો"
    },
    {
      "ucid": "21112178902213051",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.76,
      "end_s": 2.58,
      "text_en": "Jyoti Enterprise?",
      "text_native": "જ્યોતિ એન્ટરપ્રાઇઝ?"
    },
    {
      "ucid": "21112178902213051",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.06,
      "end_s": 3.3,
      "text_en": "Ah",
      "text_native": "આહ"
    },
    {
      "ucid": "21112178902213051",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.8,
      "end_s": 5.34,
      "text_en": "Sir, I am calling from JSW One.",
      "text_native": "સર, JSW One થી વાત કરું છું."
    },
    {
      "ucid": "21112178902213051",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.94,
      "end_s": 6.24,
      "text_en": "Speak.",
      "text_native": "બોલો"
    },
    {
      "ucid": "21112178902213051",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.84,
      "end_s": 8.34,
      "text_en": "Sir, any requirement in HR?",
      "text_native": "સર, HR માં કઈ રિક્વાયરમેન્ટ?"
    },
    {
      "ucid": "21112178902213051",
      "idx": 6,
      "speaker": "customer",
      "start_s": 8.64,
      "end_s": 8.9,
      "text_en": "Huh?",
      "text_native": "હ?"
    },
    {
      "ucid": "21112178902213051",
      "idx": 7,
      "speaker": "agent",
      "start_s": 9.34,
      "end_s": 10.64,
      "text_en": "Is there any requirement in HR, sir?",
      "text_native": "HR માં કઈ રિક્વાયરમેન્ટ છે સર?"
    },
    {
      "ucid": "21112178902213051",
      "idx": 8,
      "speaker": "customer",
      "start_s": 11.1,
      "end_s": 11.54,
      "text_en": "No no.",
      "text_native": "ના ના"
    },
    {
      "ucid": "21112178902213051",
      "idx": 9,
      "speaker": "agent",
      "start_s": 12.3,
      "end_s": 13.54,
      "text_en": "Alright, alright. Okay.",
      "text_native": "ઠીક છે, ઠીક છે. ઓકે."
    },
    {
      "ucid": "21112178902213051",
      "idx": 10,
      "speaker": "customer",
      "start_s": 13.94,
      "end_s": 14.14,
      "text_en": "Yes.",
      "text_native": "હા"
    }
  ],
  "steps": [
    {
      "ucid": "21112178902213051",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, I am calling from JSW One.",
      "comment": "Agent identified self and company but failed to ask for permission to speak, which is a required part of the opener."
    },
    {
      "ucid": "21112178902213051",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent skipped the hook entirely and went straight to asking for a requirement."
    },
    {
      "ucid": "21112178902213051",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked; the agent immediately asked for a requirement."
    },
    {
      "ucid": "21112178902213051",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted and the call ended prematurely."
    },
    {
      "ucid": "21112178902213051",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, any requirement in HR?",
      "comment": "Agent successfully asked if a current requirement exists, which is the core intent of this step."
    },
    {
      "ucid": "21112178902213051",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Alright, alright. Okay.",
      "comment": "The call was closed without establishing any specific next step like a quote or a scheduled callback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}