Call 21112178902182131 2026-09-10 · Ronak Mehta · 6:39
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Wrap up time exceeded :0 | full conversation 96 turns, clean transcript (0% inaudible) | Hindi | 96 | supply_led (campaign_name:medium) |
Audio: clear: The customer's line has a faint automated voice in the background at one point. There is some minor crosstalk and overlapping speech.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
spec_not_available
Agent stated 1.6mm is the standard HR thickness and had to check for the customer's requested 1.5mm, implying it is a non-standard spec.
4 · Sentiment
the CUSTOMER
-0.36
confidence high · +5/−23
from 32 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission to speak, instead jumping directly to a requirement question.
How Sajal Bhaskar did it on a
9.0/10 call —
Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a hook; the call went straight from the greeting into qualifying a requirement.
How Sajal Bhaskar did it on a
9.0/10 call —
Sir, the pricing is going to go high until October.
−2.0 pts
Discovery (6 Qs)
The agent did not ask any of the six discovery questions about the customer's business, focusing only on the immediate transaction.
How Sajal Bhaskar did it on a
9.0/10 call —
is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.
did well
Pitch (2-3 USPs)
[256s] AGENT: No, no, no, prime, you will also get a TC certificate for this, sir.
Qualify
[152s] AGENT: Ji, ji. Okay. Sir, I will also ping you on WhatsApp. And where will your location be? Will this be an immediate purchase for you?
Summary
The customer stated an immediate and complex requirement for HR coil/sheet and chequered plate for their workshop in Jind. The agent skipped the opening and discovery steps, proceeding directly to a detailed transactional qualification. The agent handled a quality concern by pitching prime material with TC and committed to sending a quote from the Ghaziabad stockyard.
Coaching
The call succeeded because the customer had a ready requirement, but you missed the entire discovery phase; you must ask about their business (what they make, monthly volume) to build a relationship beyond one transaction.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission to speak, instead jumping directly to a requirement question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not deliver a hook; the call went straight from the greeting into qualifying a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent did not ask any of the six discovery questions about the customer's business, focusing only on the immediate transaction. |
| SL4 Pitch (2-3 USPs) | 1 | pass | – | 1.0 | [256s] AGENT: No, no, no, prime, you will also get a TC certificate for this, sir. When the customer raised a concern about quality, the agent correctly pitched prime material and the availability of a Test Certificate. |
| SL5 Qualify | 2 | pass | – | 2.0 | [152s] AGENT: Ji, ji. Okay. Sir, I will also ping you on WhatsApp. And where will your location be? Will this be an immediate purchase for you? The agent thoroughly qualified the customer's complex requirement, capturing material, thickness, width, quantity, location, and urgency. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | [330s] AGENT: Okay, I'll let you know. Okay. Your name, sir? The agent established a clear next step of providing a quote and confirmed the customer's name to send it. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.596 | 187.6s | 127.3s | 84.1s | 43.8s | 222.6 | 1 | 47 | 48 | 43 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.4s
Hello
હાલો
agent
3.4s
Yes, good morning sir, Ronak Mehta speaking from JSW One. Are you having any requirements for MS steel right now?
जी गुड मॉर्निंग सर, रौनक मेहता बात कर रहा हूं JSW One से। अभी कुछ रिक्वायरमेंट आ रहा है आपको MS स्टील में?
customer
8.0s
Yes sir, I was asking, we needed material of 1.5.
हां साहब, पूछ रहा था वो 1.5 का माल चाहिए था अपने को।
agent
10.6s
In which one? HR? In what do you need the material?
कौनसे HR में किसमें आपको चाहिए माल?
customer
11.8s
In HR, sir, in HR.
HR में साहब, HR में।
agent
12.8s
And will this be a coil, or a sheet? What will it be?
और ये क्या कॉइल रहेगी, शीट रहेगी आपकी? क्या रहेगा?
customer
14.2s
Coil, we'll take the coil itself, sir. And if sheet, give for sheet also and give for coil also, sir.
कॉइल, कॉइल ही ले लेंगे सर। और अगर शीट, शीट का भी दे दो और कॉइल का भी दे दो साहब।
agent
18.1s
This sheet will be a bit expensive, sir. There will be a difference of seven hundred, eight hundred.
ये शीट थोड़ी महंगी पड़ जाएगी सर। सात सौ आठ सौ का डिफरेंस आ जाएगा।
customer
20.8s
Okay, that's not a problem, whatever it is, we'll see.
चलो वो कोई दिक्कत कोई नहीं, जो भी रहेगा देखी जाओगी।
agent
22.8s
In coil, what dimension, what mm thickness do you need?
कॉइल में आपको क्या डायमेंशन, कितना mm का थिकनेस चाहिए?
customer
25.4s
We will need 1.5.
ये चाहिएगा जी अपने को 1.5.
agent
27.4s
It's 1.6 generally, sir.
1.6 होता है सर जनरली तो।
customer
28.9s
Less than six, the one that comes in less, minus six, isn't it available?
सिक्स से कम का, जो कम माइनस सिक्स में नहीं आ रहा जी?
agent
31.0s
In 1.6, sir, I'll have to check, should I check for 1.5?
1.6 में तो सर, चेक करना, 1.5 में चेक करूं क्या?
customer
33.6s
Yes, in five.
हां, फाइव में।
agent
34.8s
1.5 mm, okay. And its length, what will be your width? 1250?
1.5 mm, ठीक है। और उसका लेंथ, आपका विड्थ कितना रहेगा? 1250?
customer
38.1s
Yes ji, that one which comes in 49, 49 and a half inches.
हां जी, वो 49, साढ़े 49 इंच में आवे ना जी जो।
agent
40.5s
1250 is available as standard, 1250 and 1500.
साढ़े 1250 स्टैंडर्ड मिलती है, 1250 और 1500।
customer
42.8s
Yes, in 1250.
हां 1250 में।
agent
43.8s
1250, okay. And how many tons?
1250, ठीक है। और कितना टन?
customer
45.5s
Consider this, we'll see for two coils, and in that, our chequered plate, 2.5 mm and 3 mm.
ये मान लो दो कॉइल देखेंगे और उसमें चेकर प्लेट अपना ढाई mm और 3 mm।
agent
49.1s
In plate?
प्लेट में?
customer
49.8s
Yes ji, in chequered plate.
हां जी, चेकर प्लेट में।
agent
50.9s
In chequered plate, you need 2.5 mm and 3 mm.
चेकर प्लेट में चाहिए आपको ढाई mm और 3 mm।
customer
53.0s
3 mm.
3 mm।
agent
53.8s
Okay. And its width? Will the width be 1250 only?
ओके। और इसका कितना विड्थ? 1250 ही रहेगी विड्थ?
customer
56.0s
Yes, that will also be the same. It will just be 16 feet long. It will be 4800 something. 1250 and 4800 something.
हां, वो भी सेम ही रहेगा। वो 16 फीट लंबा रहेगा बस। 4800 कुछ रहेगा वो। 1250 और 4800 कुछ।
agent
100.4s
Tell me in feet, I will do it, I will convert it to mm.
मुझे फीट में बता दीजिए, मैं कर लूंगा mm में उसको कन्वर्ट कर लूंगा।
customer
102.3s
Yes, that 16, that 16 feet long and this 50 inches wide one that we get.
हां, वो 16, वो 16 फीट लंबी और ये 50 इंच की चौड़ी आवे जो अपनी।
agent
105.7s
Sir, will both be 16 feet? In 2.5 mm and 3 mm?
सर दोनों भी 16 फीट रहेगी क्या? ढाई mm और 3 mm में?
customer
107.8s
Yes sir.
हां साहब।
agent
108.3s
16 feet long, 1250 width, correct?
16 फीट लंबी, 1250 विड्थ रहेगी, करेक्ट?
customer
110.0s
Yes ji.
हां जी।
agent
112.1s
Okay. And this chequered one will be in sheets for you, right? You will get it in sheets for chequered.
अच्छा। और ये चेकर में आपको शीट्स में ही रहेगी ना? शीट में मिलेगी आपको चेकर में तो।
unknown
115.0s
This function is...
customer
115.2s
Yes, we'll take that in sheet.
हां, वो शीट में लेंगे।
agent
116.8s
And how many tons of material will this be? How many tons will the coil be?
और ये कितना टन माल रहेगा आपका? कॉइल कितने टन की रहेगी?
customer
119.1s
You see, I need 100 sheets each of both of them.
ये देख लो, मेरे को 100-100 शीट चाहिए वो दोनों।
agent
121.7s
You need 100 sheets each of both, okay. And the coil you mentioned earlier, for how many tons should I make it? 20 tons, 25 tons, how many tons?
दोनों 100-100 शीट्स चाहिए आपको, ठीक है। और जो कॉइल जो पहले बोली वो कितने टन की करूं? 20 टन, 25 टन, कितने टन?
customer
125.7s
Sheet, for that, for that also, you see, if the sheet is available in 10 feet. In 10 and in 104 inches.
शीट, उसका, उसका भी देख लो ना, शीट में ही अगर 10 फीट में मिलती हो तो शीट। 10 में और 104 इंच में।
agent
130.0s
Ten... do you need both or just one? You need it in 10 feet or...
दस... दोनों भी चाहिए या एक ही चाहिए? 10 फीट में चाहिए या...
customer
131.4s
Both, both, I need it in 10 feet and also in 104 inches. Give it for one coil each, 20 tons that, 20 tons that.
दोनों, दोनों, 10 फीट में भी चाहिए और 104 इंच में भी। एक-एक कॉइल का दे दो, 20 टन वो, 20 टन वो।
agent
135.2s
104... Sir, I'll just make it a coil for that.
104... सर कॉइल ही कर देता हूं ना उसका तो मैं।
customer
136.8s
Yes, make it for the coil. No, then we will have to get it cut.
हां, कॉइल का ही कर दो। नहीं, फिर वो कटिंग करवानी पड़े ना हमने।
agent
139.1s
Yes sir, that is there. Sir, there will be a price difference also for you, sir.
हां सर, वो तो है। सर प्राइस डिफरेंस भी पड़ जाएगा ना सर आपको।
customer
140.8s
Okay, fine, you give the rate for the coil, for the coil.
अच्छा, चलो आप कॉइल, कॉइल का रेट दे दो आप।
agent
143.0s
Yes, I'll make it a 1.5 mm by 1250 coil.
हां, 1.5 mm by 1250 की कॉइल कर देता हूं।
customer
144.6s
Yes ji, yes ji, yes ji.
हां जी, हां जी, हां जी।
agent
145.8s
How much? Should I make it 20 tons?
कितने? 20 टन कर दूं?
customer
147.0s
Yes ji.
हां जी।
agent
147.7s
20 tons. And you need the other one, this coil is separate and the chequered will be separate, right? Both are separate for you?
20 टन। और आपको दूसरा चाहिए, ये कॉइल अलग है और चेकर अलग रहेगी ना आपकी दोनों अलग-अलग?
customer
150.5s
Yes ji, yes ji, ji, ji, ji.
हां जी, हां जी, जी, जी, जी।
agent
152.0s
Ji, ji. Okay. Sir, I will also ping you on WhatsApp. And where will your location be? Will this be an immediate purchase for you?
जी, जी। ठीक है। सर मैं आपको WhatsApp पे पिंग भी करता हूं। और आपका लोकेशन कहां पे रहेगा? ये तुरंत रहेगा परचेस आपका?
customer
156.2s
No, if I have to take the coil, then I will have to put it in Faridabad, on the cutter.
नहीं, अगर कॉइल लेनी पड़ेगी तो फिर तो वो फरीदाबाद डालनी पड़ेगी ना मेरे को कटर पे।
agent
159.8s
Yes, so I will give you one Ghazia... where is yours? Where is your location?
हां तो मैं आपको दे दूंगा एक गाजिया... आपका किधर है? आपका लोकेशन किधर है ये?
customer
201.8s
Hari... mine is in Jind, the workshop.
हरी... मेरा तो जींद में है वर्कशॉप।
agent
204.0s
I can get it done for you from here, from Ghaziabad.
आपको मैं यहां से करा सकता हूं, एक गाजियाबाद से।
customer
206.1s
See if you can get it from Ghaziabad, Delhi, Hisar, don't we get it in Hisar, sir?
देख लो अगर गाजियाबाद से करवाओ, दिल्ली, हिसार, हिसार नहीं मिलता सर अपना?
agent
209.3s
Uh, I will give you one Ghaziabad price. FOR... okay? FOR, I will give you FOR also. Both will be there.
अह हमारा एक गाजियाबाद प्राइस दूंगा मैं आपको। एफओआर... ठीक है? एफओआर, एफओआर भी दे दूंगा आपको। दोनों भी रहेगा।
customer
213.8s
No, because if we take the coil, then there will be cutting.
नहीं, क्योंकि अगर कॉइल लेंगे तो फिर वो कटिंग पड़ेगा।
agent
216.6s
Okay. So what should I do, tell me?
अच्छा। तो क्या करूं बताइए?
customer
218.2s
You give the rate for its coil and also for the sheet.
आप उसका कॉइल का भी रेट दे दो और शीट का भी दे दो।
agent
220.6s
Coil and... if it's in sheet, then 1.5 mm by 1250 and what will be its length? 10 feet?
कॉइल और शीट में रहेगी तो डेढ़ mm by 1250 और लंबाई कितनी रहेगी उसकी? 10 फीट?
customer
224.3s
10 feet, 10 feet.
10 फीट, 10 फीट।
agent
225.4s
10 feet. And you had mentioned another one too.
10 फीट। और दूसरा भी आपने बताया था।
customer
226.8s
And which one, that, that 104 inches.
और कौन सी वो, वो 104 इंच।
agent
228.8s
104 inches. That will also be 1.5 mm by 1250, correct?
104 इंच। वो भी डेढ़ mm by 1250 रहेगी, करेक्ट?
customer
231.2s
Yes ji, yes ji, yes ji.
हां जी, हां जी, हां जी।
agent
232.5s
Okay. So in total you have one, two, three, four, a total of four different materials, right?
ठीक है। टोटल आपके एक, दो, तीन, चार, टोटल चार अलग-अलग मटेरियल हो गए, बराबर?
customer
235.8s
Yes sir.
हां सर।
agent
236.6s
Okay. If this is in sheet, both of them perhaps, then how much, should I make it 10-10 tons or what, should I make it 20-20 tons each?
ओके। अगर शीट में रहेगा ये दोनों शायद, तो ये कितना, 10-10 टन करूं या क्या, 20-20 टन करूं एक-एक?
customer
240.0s
No, will have to do 10-10, sir.
नहीं, 10-10 करना पड़ेगा साहब वो।
agent
241.8s
Yes, will have to do 10-10, right? Okay.
हां, 10-10 करना पड़ेगा ना? ठीक है।
customer
243.0s
Yes, give me the rate in sheet also, no problem.
हां, शीट में भी रेट दे दियो आप मेरे को, कोई दिक्कत नहीं।
agent
245.0s
Yes, I, I will do it in this also. And the one that...
हां, मैं, मैं कर दूंगा इसमें भी। और जो अपने...
customer
246.2s
I will need prime material, sir, not that these Ghaziabad ones...
माल प्राइम चाहिएगा साहब मेरे को, वो नहीं कि ये गाजियाबाद वाले...
agent
248.4s
No sir, first of all, you will get JSW's material. It will be prime material and the price will also be a bit high. There will be a difference of one to one and a half rupees anyway, the second time.
नहीं सर, फर्स्ट ऑफ ऑल, JSW का माल मिलेगा आपको। प्राइम मटेरियल रहेगा और प्राइस भी थोड़ा हाई रहेगा। एक-डेढ़ रुपए का फर्क तो रहेगा ही दूसरी बार।
customer
253.2s
No, the rate part will be seen, but there shouldn't be any issue in the material.
नहीं, रेट वाली देखी जाएगी लेकिन वो माल में फड़फड़ाहट ना हो।
agent
256.0s
No, no, no, prime, you will also get a TC certificate for this, sir.
नहीं, नहीं, नहीं, प्राइम, आपको TC सर्टिफिकेट भी मिलेगा सर इसका।
customer
258.5s
Okay sir.
ओके साहब।
agent
259.2s
So, so if you then compare it outside separately with mixed material, with a mixed distributor, then you shouldn't do that later, sir.
तो, तो आप अगर फिर कंपेयर करेंगे बाहर अलग से मिक्स मटेरियल से, मिक्स डिस्ट्रीब्यूटर से, तो फिर ऐसा नहीं करना सर आप बाद में।
customer
303.0s
No, no, no, no.
ना, ना, ना, ना।
agent
304.2s
I will give you prime material only.
मैं आपको प्राइम मटेरियल ही दूंगा।
customer
305.7s
Okay sir.
ठीक है साहब।
agent
306.5s
Okay?
ठीक है?
customer
307.0s
No, I know what, this Ramesh Agarwal ji, the number, I had a talk, sometimes I even talk to Babuji with Ramesh ji. From the Jindal people. And because it's their work, no, he is a friend, Ramesh Agarwal ji.
नहीं, मेरे को पता है क्या, ये रमेश अग्रवाल जी ने नंबर, बात हुई थी मेरी, तो बाबूजी से भी बात हो जाए कई बारी तो रमेश जी के साथ। जिंदल वालों से। और क्योंकि उनका काम होता ना, वो मित्र हैं रमेश अग्रवाल जी।
agent
314.3s
Okay. No sir, I don't know him. I am talking directly from JSW. I am talking from JSW One. So directly, we have, we have one in Ghaziabad also, in Ludhiana also. I will have to check Ludhiana. There is one in Ghaziabad for sure, you will get HR material.
ओके। नहीं सर, मैं उनको तो मैं नहीं जानता। मैं तो डायरेक्ट JSW से बात कर रहा हूं। JSW One से बात कर रहा हूं। तो सीधा हमारे जो है ना, हमारे एक गाजियाबाद में भी है, लुधियाना में भी है। लुधियाना चेक करना पड़ेगा। एक गाजियाबाद में तो है ही HR मटेरियल मिल जाएगा आपको।
customer
323.2s
Okay sir.
ठीक है साहब।
agent
324.0s
Okay? So I will talk today and then close it immediately, sir, because the price is increasing from tomorrow, sir, today. One to one and a half rupees.
ठीक है? तो ये मैं आज बात करके तुरंत ही फिर सर क्लोज कर देंगे क्योंकि प्राइस जो है ना कल से बढ़ रही है सर आज। एक-डेढ़ रुपए।
customer
328.4s
So I... okay, let me know, sir.
तो मैं चलो बता दियो साहब मेरे को।
agent
330.0s
Okay, I'll let you know. Okay. Your name, sir?
ठीक है, बता देता हूं। ओके। आपका नाम सर?
customer
331.6s
Majid Bhai.
माजिद भाई।
agent
332.5s
Right?
हैं ना?
customer
333.2s
Majid Bhai.
माजिद भाई।
agent
334.0s
Majid Bhai. Okay, that will work, Majid Bhai. Okay.
माजिद भाई। ठीक है, चलेगा माजिद भाई। ओके।
customer
336.0s
Okay, okay.
ठीक, ओके।