{ "ucid": "21112178902182131", "call_date": "2026-09-10", "start_time": "2026-09-10 12:00:21", "end_time": "2026-09-10 12:07:00", "duration_sec": 399, "campaign": "IS_MFG_HR_HRPO_Sep26", "disposition": "Wrap up time exceeded :0", "agent": "Ronak Mehta", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA5b3b6fa3f51df5fac4ef7c88597efe4a.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 400, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178902182131__DIA5b3b6fa3f51df5fac4ef7c88597efe4a.mp3", "audio_bytes": 1148040, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 382.68, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello (હાલો)\n[3s] AGENT: Yes, good morning sir, Ronak Mehta speaking from JSW One. Are you having any requirements for MS steel right now? (जी गुड मॉर्निंग सर, रौनक मेहता बात कर रहा हूं JSW One से। अभी कुछ रिक्वायरमेंट आ रहा है आपको MS स्टील में?)\n[8s] CUSTOMER: Yes sir, I was asking, we needed material of 1.5. (हां साहब, पूछ रहा था वो 1.5 का माल चाहिए था अपने को।)\n[11s] AGENT: In which one? HR? In what do you need the material? (कौनसे HR में किसमें आपको चाहिए माल?)\n[12s] CUSTOMER: In HR, sir, in HR. (HR में साहब, HR में।)\n[13s] AGENT: And will this be a coil, or a sheet? What will it be? (और ये क्या कॉइल रहेगी, शीट रहेगी आपकी? क्या रहेगा?)\n[14s] CUSTOMER: Coil, we'll take the coil itself, sir. And if sheet, give for sheet also and give for coil also, sir. (कॉइल, कॉइल ही ले लेंगे सर। और अगर शीट, शीट का भी दे दो और कॉइल का भी दे दो साहब।)\n[18s] AGENT: This sheet will be a bit expensive, sir. There will be a difference of seven hundred, eight hundred. (ये शीट थोड़ी महंगी पड़ जाएगी सर। सात सौ आठ सौ का डिफरेंस आ जाएगा।)\n[21s] CUSTOMER: Okay, that's not a problem, whatever it is, we'll see. (चलो वो कोई दिक्कत कोई नहीं, जो भी रहेगा देखी जाओगी।)\n[23s] AGENT: In coil, what dimension, what mm thickness do you need? (कॉइल में आपको क्या डायमेंशन, कितना mm का थिकनेस चाहिए?)\n[25s] CUSTOMER: We will need 1.5. (ये चाहिएगा जी अपने को 1.5.)\n[27s] AGENT: It's 1.6 generally, sir. (1.6 होता है सर जनरली तो।)\n[29s] CUSTOMER: Less than six, the one that comes in less, minus six, isn't it available? (सिक्स से कम का, जो कम माइनस सिक्स में नहीं आ रहा जी?)\n[31s] AGENT: In 1.6, sir, I'll have to check, should I check for 1.5? (1.6 में तो सर, चेक करना, 1.5 में चेक करूं क्या?)\n[34s] CUSTOMER: Yes, in five. (हां, फाइव में।)\n[35s] AGENT: 1.5 mm, okay. And its length, what will be your width? 1250? (1.5 mm, ठीक है। और उसका लेंथ, आपका विड्थ कितना रहेगा? 1250?)\n[38s] CUSTOMER: Yes ji, that one which comes in 49, 49 and a half inches. (हां जी, वो 49, साढ़े 49 इंच में आवे ना जी जो।)\n[40s] AGENT: 1250 is available as standard, 1250 and 1500. (साढ़े 1250 स्टैंडर्ड मिलती है, 1250 और 1500।)\n[43s] CUSTOMER: Yes, in 1250. (हां 1250 में।)\n[44s] AGENT: 1250, okay. And how many tons? (1250, ठीक है। और कितना टन?)\n[46s] CUSTOMER: Consider this, we'll see for two coils, and in that, our chequered plate, 2.5 mm and 3 mm. (ये मान लो दो कॉइल देखेंगे और उसमें चेकर प्लेट अपना ढाई mm और 3 mm।)\n[49s] AGENT: In plate? (प्लेट में?)\n[50s] CUSTOMER: Yes ji, in chequered plate. (हां जी, चेकर प्लेट में।)\n[51s] AGENT: In chequered plate, you need 2.5 mm and 3 mm. (चेकर प्लेट में चाहिए आपको ढाई mm और 3 mm।)\n[53s] CUSTOMER: 3 mm. (3 mm।)\n[54s] AGENT: Okay. And its width? Will the width be 1250 only? (ओके। और इसका कितना विड्थ? 1250 ही रहेगी विड्थ?)\n[56s] CUSTOMER: Yes, that will also be the same. It will just be 16 feet long. It will be 4800 something. 1250 and 4800 something. (हां, वो भी सेम ही रहेगा। वो 16 फीट लंबा रहेगा बस। 4800 कुछ रहेगा वो। 1250 और 4800 कुछ।)\n[100s] AGENT: Tell me in feet, I will do it, I will convert it to mm. (मुझे फीट में बता दीजिए, मैं कर लूंगा mm में उसको कन्वर्ट कर लूंगा।)\n[102s] CUSTOMER: Yes, that 16, that 16 feet long and this 50 inches wide one that we get. (हां, वो 16, वो 16 फीट लंबी और ये 50 इंच की चौड़ी आवे जो अपनी।)\n[106s] AGENT: Sir, will both be 16 feet? In 2.5 mm and 3 mm? (सर दोनों भी 16 फीट रहेगी क्या? ढाई mm और 3 mm में?)\n[108s] CUSTOMER: Yes sir. (हां साहब।)\n[108s] AGENT: 16 feet long, 1250 width, correct? (16 फीट लंबी, 1250 विड्थ रहेगी, करेक्ट?)\n[110s] CUSTOMER: Yes ji. (हां जी।)\n[112s] AGENT: Okay. And this chequered one will be in sheets for you, right? You will get it in sheets for chequered. (अच्छा। और ये चेकर में आपको शीट्स में ही रहेगी ना? शीट में मिलेगी आपको चेकर में तो।)\n[115s] UNKNOWN: This function is...\n[115s] CUSTOMER: Yes, we'll take that in sheet. (हां, वो शीट में लेंगे।)\n[117s] AGENT: And how many tons of material will this be? How many tons will the coil be? (और ये कितना टन माल रहेगा आपका? कॉइल कितने टन की रहेगी?)\n[119s] CUSTOMER: You see, I need 100 sheets each of both of them. (ये देख लो, मेरे को 100-100 शीट चाहिए वो दोनों।)\n[122s] AGENT: You need 100 sheets each of both, okay. And the coil you mentioned earlier, for how many tons should I make it? 20 tons, 25 tons, how many tons? (दोनों 100-100 शीट्स चाहिए आपको, ठीक है। और जो कॉइल जो पहले बोली वो कितने टन की करूं? 20 टन, 25 टन, कितने टन?)\n[126s] CUSTOMER: Sheet, for that, for that also, you see, if the sheet is available in 10 feet. In 10 and in 104 inches. (शीट, उसका, उसका भी देख लो ना, शीट में ही अगर 10 फीट में मिलती हो तो शीट। 10 में और 104 इंच में।)\n[130s] AGENT: Ten... do you need both or just one? You need it in 10 feet or... (दस... दोनों भी चाहिए या एक ही चाहिए? 10 फीट में चाहिए या...)\n[131s] CUSTOMER: Both, both, I need it in 10 feet and also in 104 inches. Give it for one coil each, 20 tons that, 20 tons that. (दोनों, दोनों, 10 फीट में भी चाहिए और 104 इंच में भी। एक-एक कॉइल का दे दो, 20 टन वो, 20 टन वो।)\n[135s] AGENT: 104... Sir, I'll just make it a coil for that. (104... सर कॉइल ही कर देता हूं ना उसका तो मैं।)\n[137s] CUSTOMER: Yes, make it for the coil. No, then we will have to get it cut. (हां, कॉइल का ही कर दो। नहीं, फिर वो कटिंग करवानी पड़े ना हमने।)\n[139s] AGENT: Yes sir, that is there. Sir, there will be a price difference also for you, sir. (हां सर, वो तो है। सर प्राइस डिफरेंस भी पड़ जाएगा ना सर आपको।)\n[141s] CUSTOMER: Okay, fine, you give the rate for the coil, for the coil. (अच्छा, चलो आप कॉइल, कॉइल का रेट दे दो आप।)\n[143s] AGENT: Yes, I'll make it a 1.5 mm by 1250 coil. (हां, 1.5 mm by 1250 की कॉइल कर देता हूं।)\n[145s] CUSTOMER: Yes ji, yes ji, yes ji. (हां जी, हां जी, हां जी।)\n[146s] AGENT: How much? Should I make it 20 tons? (कितने? 20 टन कर दूं?)\n[147s] CUSTOMER: Yes ji. (हां जी।)\n[148s] AGENT: 20 tons. And you need the other one, this coil is separate and the chequered will be separate, right? Both are separate for you? (20 टन। और आपको दूसरा चाहिए, ये कॉइल अलग है और चेकर अलग रहेगी ना आपकी दोनों अलग-अलग?)\n[150s] CUSTOMER: Yes ji, yes ji, ji, ji, ji. (हां जी, हां जी, जी, जी, जी।)\n[152s] AGENT: Ji, ji. Okay. Sir, I will also ping you on WhatsApp. And where will your location be? Will this be an immediate purchase for you? (जी, जी। ठीक है। सर मैं आपको WhatsApp पे पिंग भी करता हूं। और आपका लोकेशन कहां पे रहेगा? ये तुरंत रहेगा परचेस आपका?)\n[156s] CUSTOMER: No, if I have to take the coil, then I will have to put it in Faridabad, on the cutter. (नहीं, अगर कॉइल लेनी पड़ेगी तो फिर तो वो फरीदाबाद डालनी पड़ेगी ना मेरे को कटर पे।)\n[160s] AGENT: Yes, so I will give you one Ghazia... where is yours? Where is your location? (हां तो मैं आपको दे दूंगा एक गाजिया... आपका किधर है? आपका लोकेशन किधर है ये?)\n[202s] CUSTOMER: Hari... mine is in Jind, the workshop. (हरी... मेरा तो जींद में है वर्कशॉप।)\n[204s] AGENT: I can get it done for you from here, from Ghaziabad. (आपको मैं यहां से करा सकता हूं, एक गाजियाबाद से।)\n[206s] CUSTOMER: See if you can get it from Ghaziabad, Delhi, Hisar, don't we get it in Hisar, sir? (देख लो अगर गाजियाबाद से करवाओ, दिल्ली, हिसार, हिसार नहीं मिलता सर अपना?)\n[209s] AGENT: Uh, I will give you one Ghaziabad price. FOR... okay? FOR, I will give you FOR also. Both will be there. (अह हमारा एक गाजियाबाद प्राइस दूंगा मैं आपको। एफओआर... ठीक है? एफओआर, एफओआर भी दे दूंगा आपको। दोनों भी रहेगा।)\n[214s] CUSTOMER: No, because if we take the coil, then there will be cutting. (नहीं, क्योंकि अगर कॉइल लेंगे तो फिर वो कटिंग पड़ेगा।)\n[217s] AGENT: Okay. So what should I do, tell me? (अच्छा। तो क्या करूं बताइए?)\n[218s] CUSTOMER: You give the rate for its coil and also for the sheet. (आप उसका कॉइल का भी रेट दे दो और शीट का भी दे दो।)\n[221s] AGENT: Coil and... if it's in sheet, then 1.5 mm by 1250 and what will be its length? 10 feet? (कॉइल और शीट में रहेगी तो डेढ़ mm by 1250 और लंबाई कितनी रहेगी उसकी? 10 फीट?)\n[224s] CUSTOMER: 10 feet, 10 feet. (10 फीट, 10 फीट।)\n[225s] AGENT: 10 feet. And you had mentioned another one too. (10 फीट। और दूसरा भी आपने बताया था।)\n[227s] CUSTOMER: And which one, that, that 104 inches. (और कौन सी वो, वो 104 इंच।)\n[229s] AGENT: 104 inches. That will also be 1.5 mm by 1250, correct? (104 इंच। वो भी डेढ़ mm by 1250 रहेगी, करेक्ट?)\n[231s] CUSTOMER: Yes ji, yes ji, yes ji. (हां जी, हां जी, हां जी।)\n[232s] AGENT: Okay. So in total you have one, two, three, four, a total of four different materials, right? (ठीक है। टोटल आपके एक, दो, तीन, चार, टोटल चार अलग-अलग मटेरियल हो गए, बराबर?)\n[236s] CUSTOMER: Yes sir. (हां सर।)\n[237s] AGENT: Okay. If this is in sheet, both of them perhaps, then how much, should I make it 10-10 tons or what, should I make it 20-20 tons each? (ओके। अगर शीट में रहेगा ये दोनों शायद, तो ये कितना, 10-10 टन करूं या क्या, 20-20 टन करूं एक-एक?)\n[240s] CUSTOMER: No, will have to do 10-10, sir. (नहीं, 10-10 करना पड़ेगा साहब वो।)\n[242s] AGENT: Yes, will have to do 10-10, right? Okay. (हां, 10-10 करना पड़ेगा ना? ठीक है।)\n[243s] CUSTOMER: Yes, give me the rate in sheet also, no problem. (हां, शीट में भी रेट दे दियो आप मेरे को, कोई दिक्कत नहीं।)\n[245s] AGENT: Yes, I, I will do it in this also. And the one that... (हां, मैं, मैं कर दूंगा इसमें भी। और जो अपने...)\n[246s] CUSTOMER: I will need prime material, sir, not that these Ghaziabad ones... (माल प्राइम चाहिएगा साहब मेरे को, वो नहीं कि ये गाजियाबाद वाले...)\n[248s] AGENT: No sir, first of all, you will get JSW's material. It will be prime material and the price will also be a bit high. There will be a difference of one to one and a half rupees anyway, the second time. (नहीं सर, फर्स्ट ऑफ ऑल, JSW का माल मिलेगा आपको। प्राइम मटेरियल रहेगा और प्राइस भी थोड़ा हाई रहेगा। एक-डेढ़ रुपए का फर्क तो रहेगा ही दूसरी बार।)\n[253s] CUSTOMER: No, the rate part will be seen, but there shouldn't be any issue in the material. (नहीं, रेट वाली देखी जाएगी लेकिन वो माल में फड़फड़ाहट ना हो।)\n[256s] AGENT: No, no, no, prime, you will also get a TC certificate for this, sir. (नहीं, नहीं, नहीं, प्राइम, आपको TC सर्टिफिकेट भी मिलेगा सर इसका।)\n[258s] CUSTOMER: Okay sir. (ओके साहब।)\n[259s] AGENT: So, so if you then compare it outside separately with mixed material, with a mixed distributor, then you shouldn't do that later, sir. (तो, तो आप अगर फिर कंपेयर करेंगे बाहर अलग से मिक्स मटेरियल से, मिक्स डिस्ट्रीब्यूटर से, तो फिर ऐसा नहीं करना सर आप बाद में।)\n[303s] CUSTOMER: No, no, no, no. (ना, ना, ना, ना।)\n[304s] AGENT: I will give you prime material only. (मैं आपको प्राइम मटेरियल ही दूंगा।)\n[306s] CUSTOMER: Okay sir. (ठीक है साहब।)\n[306s] AGENT: Okay? (ठीक है?)\n[307s] CUSTOMER: No, I know what, this Ramesh Agarwal ji, the number, I had a talk, sometimes I even talk to Babuji with Ramesh ji. From the Jindal people. And because it's their work, no, he is a friend, Ramesh Agarwal ji. (नहीं, मेरे को पता है क्या, ये रमेश अग्रवाल जी ने नंबर, बात हुई थी मेरी, तो बाबूजी से भी बात हो जाए कई बारी तो रमेश जी के साथ। जिंदल वालों से। और क्योंकि उनका काम होता ना, वो मित्र हैं रमेश अग्रवाल जी।)\n[314s] AGENT: Okay. No sir, I don't know him. I am talking directly from JSW. I am talking from JSW One. So directly, we have, we have one in Ghaziabad also, in Ludhiana also. I will have to check Ludhiana. There is one in Ghaziabad for sure, you will get HR material. (ओके। नहीं सर, मैं उनको तो मैं नहीं जानता। मैं तो डायरेक्ट JSW से बात कर रहा हूं। JSW One से बात कर रहा हूं। तो सीधा हमारे जो है ना, हमारे एक गाजियाबाद में भी है, लुधियाना में भी है। लुधियाना चेक करना पड़ेगा। एक गाजियाबाद में तो है ही HR मटेरियल मिल जाएगा आपको।)\n[323s] CUSTOMER: Okay sir. (ठीक है साहब।)\n[324s] AGENT: Okay? So I will talk today and then close it immediately, sir, because the price is increasing from tomorrow, sir, today. One to one and a half rupees. (ठीक है? तो ये मैं आज बात करके तुरंत ही फिर सर क्लोज कर देंगे क्योंकि प्राइस जो है ना कल से बढ़ रही है सर आज। एक-डेढ़ रुपए।)\n[328s] CUSTOMER: So I... okay, let me know, sir. (तो मैं चलो बता दियो साहब मेरे को।)\n[330s] AGENT: Okay, I'll let you know. Okay. Your name, sir? (ठीक है, बता देता हूं। ओके। आपका नाम सर?)\n[332s] CUSTOMER: Majid Bhai. (माजिद भाई।)\n[332s] AGENT: Right? (हैं ना?)\n[333s] CUSTOMER: Majid Bhai. (माजिद भाई।)\n[334s] AGENT: Majid Bhai. Okay, that will work, Majid Bhai. Okay. (माजिद भाई। ठीक है, चलेगा माजिद भाई। ओके।)\n[336s] CUSTOMER: Okay, okay. (ठीक, ओके।)", "language": "Hindi", "languages": "[\"Gujarati\", \"Hindi\", \"English\"]", "turn_count": 96, "connected": 1, "audio_notes": "clear: The customer's line has a faint automated voice in the background at one point. There is some minor crosstalk and overlapping speech.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "96 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 4.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\"]", "pitch_coaching_note": "The call succeeded because the customer had a ready requirement, but you missed the entire discovery phase; you must ask about their business (what they make, monthly volume) to build a relationship beyond one transaction.", "usp_relevance": "matched", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "spec_not_available", "supply_details": "Agent stated 1.6mm is the standard HR thickness and had to check for the customer's requested 1.5mm, implying it is a non-standard spec.", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer stated an immediate and complex requirement for HR coil/sheet and chequered plate for their workshop in Jind. The agent skipped the opening and discovery steps, proceeding directly to a detailed transactional qualification. The agent handled a quality concern by pitching prime material with TC and committed to sending a quote from the Ghaziabad stockyard.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not ask for permission to speak, instead jumping directly to a requirement question.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not deliver a hook; the call went straight from the greeting into qualifying a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any of the six discovery questions about the customer's business, focusing only on the immediate transaction.\"}, {\"step_id\": \"SL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[256s] AGENT: No, no, no, prime, you will also get a TC certificate for this, sir.\", \"comment\": \"When the customer raised a concern about quality, the agent correctly pitched prime material and the availability of a Test Certificate.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[152s] AGENT: Ji, ji. Okay. Sir, I will also ping you on WhatsApp. And where will your location be? Will this be an immediate purchase for you?\", \"comment\": \"The agent thoroughly qualified the customer's complex requirement, capturing material, thickness, width, quantity, location, and urgency.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[330s] AGENT: Okay, I'll let you know. Okay. Your name, sir?\", \"comment\": \"The agent established a clear next step of providing a quote and confirmed the customer's name to send it.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"The call succeeded because the customer had a ready requirement, but you missed the entire discovery phase; you must ask about their business (what they make, monthly volume) to build a relationship beyond one transaction.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Agent stated 1.6mm is the standard HR thickness and had to check for the customer's requested 1.5mm, implying it is a non-standard spec.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer stated an immediate and complex requirement for HR coil/sheet and chequered plate for their workshop in Jind. The agent skipped the opening and discovery steps, proceeding directly to a detailed transactional qualification. The agent handled a quality concern by pitching prime material with TC and committed to sending a quote from the Ghaziabad stockyard.\"}", "error": null, "latency_ms": 45403, "input_tokens": 7019, "output_tokens": 845, "created_at": "2026-09-25 11:10:29", "sentiment": "negative", "sentiment_score": -0.36, "sentiment_confidence": "high", "pos": 5, "neg": 23, "lex_hits": 32, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.596, "agent_talk_sec": 187.6, "customer_talk_sec": 127.3, "dead_air_sec": 84.1, "longest_monologue_sec": 43.8, "agent_wpm": 222.6, "interruptions": 1, "agent_turns": 47, "customer_turns": 48, "discovery_qs": 43, "words_agent": 696, "words_customer": 455, "monologue_heavy": 0, "turns": [ { "ucid": "21112178902182131", "idx": 0, "speaker": "customer", "start_s": 1.37, "end_s": 2.13, "text_en": "Hello", "text_native": "હાલો" }, { "ucid": "21112178902182131", "idx": 1, "speaker": "agent", "start_s": 3.4, "end_s": 7.61, "text_en": "Yes, good morning sir, Ronak Mehta speaking from JSW One. Are you having any requirements for MS steel right now?", "text_native": "जी गुड मॉर्निंग सर, रौनक मेहता बात कर रहा हूं JSW One से। अभी कुछ रिक्वायरमेंट आ रहा है आपको MS स्टील में?" }, { "ucid": "21112178902182131", "idx": 2, "speaker": "customer", "start_s": 8.0, "end_s": 10.38, "text_en": "Yes sir, I was asking, we needed material of 1.5.", "text_native": "हां साहब, पूछ रहा था वो 1.5 का माल चाहिए था अपने को।" }, { "ucid": "21112178902182131", "idx": 3, "speaker": "agent", "start_s": 10.59, "end_s": 11.7, "text_en": "In which one? HR? In what do you need the material?", "text_native": "कौनसे HR में किसमें आपको चाहिए माल?" }, { "ucid": "21112178902182131", "idx": 4, "speaker": "customer", "start_s": 11.8, "end_s": 12.7, "text_en": "In HR, sir, in HR.", "text_native": "HR में साहब, HR में।" }, { "ucid": "21112178902182131", "idx": 5, "speaker": "agent", "start_s": 12.8, "end_s": 14.2, "text_en": "And will this be a coil, or a sheet? What will it be?", "text_native": "और ये क्या कॉइल रहेगी, शीट रहेगी आपकी? क्या रहेगा?" }, { "ucid": "21112178902182131", "idx": 6, "speaker": "customer", "start_s": 14.2, "end_s": 17.8, "text_en": "Coil, we'll take the coil itself, sir. And if sheet, give for sheet also and give for coil also, sir.", "text_native": "कॉइल, कॉइल ही ले लेंगे सर। और अगर शीट, शीट का भी दे दो और कॉइल का भी दे दो साहब।" }, { "ucid": "21112178902182131", "idx": 7, "speaker": "agent", "start_s": 18.1, "end_s": 20.5, "text_en": "This sheet will be a bit expensive, sir. There will be a difference of seven hundred, eight hundred.", "text_native": "ये शीट थोड़ी महंगी पड़ जाएगी सर। सात सौ आठ सौ का डिफरेंस आ जाएगा।" }, { "ucid": "21112178902182131", "idx": 8, "speaker": "customer", "start_s": 20.8, "end_s": 22.8, "text_en": "Okay, that's not a problem, whatever it is, we'll see.", "text_native": "चलो वो कोई दिक्कत कोई नहीं, जो भी रहेगा देखी जाओगी।" }, { "ucid": "21112178902182131", "idx": 9, "speaker": "agent", "start_s": 22.8, "end_s": 24.9, "text_en": "In coil, what dimension, what mm thickness do you need?", "text_native": "कॉइल में आपको क्या डायमेंशन, कितना mm का थिकनेस चाहिए?" }, { "ucid": "21112178902182131", "idx": 10, "speaker": "customer", "start_s": 25.4, "end_s": 27.0, "text_en": "We will need 1.5.", "text_native": "ये चाहिएगा जी अपने को 1.5." }, { "ucid": "21112178902182131", "idx": 11, "speaker": "agent", "start_s": 27.4, "end_s": 28.6, "text_en": "It's 1.6 generally, sir.", "text_native": "1.6 होता है सर जनरली तो।" }, { "ucid": "21112178902182131", "idx": 12, "speaker": "customer", "start_s": 28.9, "end_s": 30.8, "text_en": "Less than six, the one that comes in less, minus six, isn't it available?", "text_native": "सिक्स से कम का, जो कम माइनस सिक्स में नहीं आ रहा जी?" }, { "ucid": "21112178902182131", "idx": 13, "speaker": "agent", "start_s": 31.0, "end_s": 33.3, "text_en": "In 1.6, sir, I'll have to check, should I check for 1.5?", "text_native": "1.6 में तो सर, चेक करना, 1.5 में चेक करूं क्या?" }, { "ucid": "21112178902182131", "idx": 14, "speaker": "customer", "start_s": 33.6, "end_s": 34.5, "text_en": "Yes, in five.", "text_native": "हां, फाइव में।" }, { "ucid": "21112178902182131", "idx": 15, "speaker": "agent", "start_s": 34.8, "end_s": 37.8, "text_en": "1.5 mm, okay. And its length, what will be your width? 1250?", "text_native": "1.5 mm, ठीक है। और उसका लेंथ, आपका विड्थ कितना रहेगा? 1250?" }, { "ucid": "21112178902182131", "idx": 16, "speaker": "customer", "start_s": 38.1, "end_s": 40.2, "text_en": "Yes ji, that one which comes in 49, 49 and a half inches.", "text_native": "हां जी, वो 49, साढ़े 49 इंच में आवे ना जी जो।" }, { "ucid": "21112178902182131", "idx": 17, "speaker": "agent", "start_s": 40.5, "end_s": 42.6, "text_en": "1250 is available as standard, 1250 and 1500.", "text_native": "साढ़े 1250 स्टैंडर्ड मिलती है, 1250 और 1500।" }, { "ucid": "21112178902182131", "idx": 18, "speaker": "customer", "start_s": 42.8, "end_s": 43.6, "text_en": "Yes, in 1250.", "text_native": "हां 1250 में।" }, { "ucid": "21112178902182131", "idx": 19, "speaker": "agent", "start_s": 43.8, "end_s": 45.1, "text_en": "1250, okay. And how many tons?", "text_native": "1250, ठीक है। और कितना टन?" }, { "ucid": "21112178902182131", "idx": 20, "speaker": "customer", "start_s": 45.5, "end_s": 48.8, "text_en": "Consider this, we'll see for two coils, and in that, our chequered plate, 2.5 mm and 3 mm.", "text_native": "ये मान लो दो कॉइल देखेंगे और उसमें चेकर प्लेट अपना ढाई mm और 3 mm।" }, { "ucid": "21112178902182131", "idx": 21, "speaker": "agent", "start_s": 49.1, "end_s": 49.6, "text_en": "In plate?", "text_native": "प्लेट में?" }, { "ucid": "21112178902182131", "idx": 22, "speaker": "customer", "start_s": 49.8, "end_s": 50.7, "text_en": "Yes ji, in chequered plate.", "text_native": "हां जी, चेकर प्लेट में।" }, { "ucid": "21112178902182131", "idx": 23, "speaker": "agent", "start_s": 50.9, "end_s": 53.0, "text_en": "In chequered plate, you need 2.5 mm and 3 mm.", "text_native": "चेकर प्लेट में चाहिए आपको ढाई mm और 3 mm।" }, { "ucid": "21112178902182131", "idx": 24, "speaker": "customer", "start_s": 53.0, "end_s": 53.5, "text_en": "3 mm.", "text_native": "3 mm।" }, { "ucid": "21112178902182131", "idx": 25, "speaker": "agent", "start_s": 53.8, "end_s": 55.8, "text_en": "Okay. And its width? Will the width be 1250 only?", "text_native": "ओके। और इसका कितना विड्थ? 1250 ही रहेगी विड्थ?" }, { "ucid": "21112178902182131", "idx": 26, "speaker": "customer", "start_s": 56.0, "end_s": 100.2, "text_en": "Yes, that will also be the same. It will just be 16 feet long. It will be 4800 something. 1250 and 4800 something.", "text_native": "हां, वो भी सेम ही रहेगा। वो 16 फीट लंबा रहेगा बस। 4800 कुछ रहेगा वो। 1250 और 4800 कुछ।" }, { "ucid": "21112178902182131", "idx": 27, "speaker": "agent", "start_s": 100.4, "end_s": 102.3, "text_en": "Tell me in feet, I will do it, I will convert it to mm.", "text_native": "मुझे फीट में बता दीजिए, मैं कर लूंगा mm में उसको कन्वर्ट कर लूंगा।" }, { "ucid": "21112178902182131", "idx": 28, "speaker": "customer", "start_s": 102.3, "end_s": 105.2, "text_en": "Yes, that 16, that 16 feet long and this 50 inches wide one that we get.", "text_native": "हां, वो 16, वो 16 फीट लंबी और ये 50 इंच की चौड़ी आवे जो अपनी।" }, { "ucid": "21112178902182131", "idx": 29, "speaker": "agent", "start_s": 105.7, "end_s": 107.5, "text_en": "Sir, will both be 16 feet? In 2.5 mm and 3 mm?", "text_native": "सर दोनों भी 16 फीट रहेगी क्या? ढाई mm और 3 mm में?" }, { "ucid": "21112178902182131", "idx": 30, "speaker": "customer", "start_s": 107.8, "end_s": 108.3, "text_en": "Yes sir.", "text_native": "हां साहब।" }, { "ucid": "21112178902182131", "idx": 31, "speaker": "agent", "start_s": 108.3, "end_s": 110.0, "text_en": "16 feet long, 1250 width, correct?", "text_native": "16 फीट लंबी, 1250 विड्थ रहेगी, करेक्ट?" }, { "ucid": "21112178902182131", "idx": 32, "speaker": "customer", "start_s": 110.0, "end_s": 111.8, "text_en": "Yes ji.", "text_native": "हां जी।" }, { "ucid": "21112178902182131", "idx": 33, "speaker": "agent", "start_s": 112.1, "end_s": 115.0, "text_en": "Okay. And this chequered one will be in sheets for you, right? You will get it in sheets for chequered.", "text_native": "अच्छा। और ये चेकर में आपको शीट्स में ही रहेगी ना? शीट में मिलेगी आपको चेकर में तो।" }, { "ucid": "21112178902182131", "idx": 34, "speaker": "unknown", "start_s": 115.0, "end_s": 116.0, "text_en": "This function is...", "text_native": "This function is..." }, { "ucid": "21112178902182131", "idx": 35, "speaker": "customer", "start_s": 115.2, "end_s": 116.4, "text_en": "Yes, we'll take that in sheet.", "text_native": "हां, वो शीट में लेंगे।" }, { "ucid": "21112178902182131", "idx": 36, "speaker": "agent", "start_s": 116.8, "end_s": 118.7, "text_en": "And how many tons of material will this be? How many tons will the coil be?", "text_native": "और ये कितना टन माल रहेगा आपका? कॉइल कितने टन की रहेगी?" }, { "ucid": "21112178902182131", "idx": 37, "speaker": "customer", "start_s": 119.1, "end_s": 121.5, "text_en": "You see, I need 100 sheets each of both of them.", "text_native": "ये देख लो, मेरे को 100-100 शीट चाहिए वो दोनों।" }, { "ucid": "21112178902182131", "idx": 38, "speaker": "agent", "start_s": 121.7, "end_s": 125.5, "text_en": "You need 100 sheets each of both, okay. And the coil you mentioned earlier, for how many tons should I make it? 20 tons, 25 tons, how many tons?", "text_native": "दोनों 100-100 शीट्स चाहिए आपको, ठीक है। और जो कॉइल जो पहले बोली वो कितने टन की करूं? 20 टन, 25 टन, कितने टन?" }, { "ucid": "21112178902182131", "idx": 39, "speaker": "customer", "start_s": 125.7, "end_s": 129.6, "text_en": "Sheet, for that, for that also, you see, if the sheet is available in 10 feet. In 10 and in 104 inches.", "text_native": "शीट, उसका, उसका भी देख लो ना, शीट में ही अगर 10 फीट में मिलती हो तो शीट। 10 में और 104 इंच में।" }, { "ucid": "21112178902182131", "idx": 40, "speaker": "agent", "start_s": 130.0, "end_s": 131.4, "text_en": "Ten... do you need both or just one? You need it in 10 feet or...", "text_native": "दस... दोनों भी चाहिए या एक ही चाहिए? 10 फीट में चाहिए या..." }, { "ucid": "21112178902182131", "idx": 41, "speaker": "customer", "start_s": 131.4, "end_s": 134.8, "text_en": "Both, both, I need it in 10 feet and also in 104 inches. Give it for one coil each, 20 tons that, 20 tons that.", "text_native": "दोनों, दोनों, 10 फीट में भी चाहिए और 104 इंच में भी। एक-एक कॉइल का दे दो, 20 टन वो, 20 टन वो।" }, { "ucid": "21112178902182131", "idx": 42, "speaker": "agent", "start_s": 135.2, "end_s": 136.8, "text_en": "104... Sir, I'll just make it a coil for that.", "text_native": "104... सर कॉइल ही कर देता हूं ना उसका तो मैं।" }, { "ucid": "21112178902182131", "idx": 43, "speaker": "customer", "start_s": 136.8, "end_s": 138.9, "text_en": "Yes, make it for the coil. No, then we will have to get it cut.", "text_native": "हां, कॉइल का ही कर दो। नहीं, फिर वो कटिंग करवानी पड़े ना हमने।" }, { "ucid": "21112178902182131", "idx": 44, "speaker": "agent", "start_s": 139.1, "end_s": 140.8, "text_en": "Yes sir, that is there. Sir, there will be a price difference also for you, sir.", "text_native": "हां सर, वो तो है। सर प्राइस डिफरेंस भी पड़ जाएगा ना सर आपको।" }, { "ucid": "21112178902182131", "idx": 45, "speaker": "customer", "start_s": 140.8, "end_s": 143.0, "text_en": "Okay, fine, you give the rate for the coil, for the coil.", "text_native": "अच्छा, चलो आप कॉइल, कॉइल का रेट दे दो आप।" }, { "ucid": "21112178902182131", "idx": 46, "speaker": "agent", "start_s": 143.0, "end_s": 144.6, "text_en": "Yes, I'll make it a 1.5 mm by 1250 coil.", "text_native": "हां, 1.5 mm by 1250 की कॉइल कर देता हूं।" }, { "ucid": "21112178902182131", "idx": 47, "speaker": "customer", "start_s": 144.6, "end_s": 145.7, "text_en": "Yes ji, yes ji, yes ji.", "text_native": "हां जी, हां जी, हां जी।" }, { "ucid": "21112178902182131", "idx": 48, "speaker": "agent", "start_s": 145.8, "end_s": 146.8, "text_en": "How much? Should I make it 20 tons?", "text_native": "कितने? 20 टन कर दूं?" }, { "ucid": "21112178902182131", "idx": 49, "speaker": "customer", "start_s": 147.0, "end_s": 147.5, "text_en": "Yes ji.", "text_native": "हां जी।" }, { "ucid": "21112178902182131", "idx": 50, "speaker": "agent", "start_s": 147.7, "end_s": 150.5, "text_en": "20 tons. And you need the other one, this coil is separate and the chequered will be separate, right? Both are separate for you?", "text_native": "20 टन। और आपको दूसरा चाहिए, ये कॉइल अलग है और चेकर अलग रहेगी ना आपकी दोनों अलग-अलग?" }, { "ucid": "21112178902182131", "idx": 51, "speaker": "customer", "start_s": 150.5, "end_s": 151.8, "text_en": "Yes ji, yes ji, ji, ji, ji.", "text_native": "हां जी, हां जी, जी, जी, जी।" }, { "ucid": "21112178902182131", "idx": 52, "speaker": "agent", "start_s": 152.0, "end_s": 155.8, "text_en": "Ji, ji. Okay. Sir, I will also ping you on WhatsApp. And where will your location be? Will this be an immediate purchase for you?", "text_native": "जी, जी। ठीक है। सर मैं आपको WhatsApp पे पिंग भी करता हूं। और आपका लोकेशन कहां पे रहेगा? ये तुरंत रहेगा परचेस आपका?" }, { "ucid": "21112178902182131", "idx": 53, "speaker": "customer", "start_s": 156.2, "end_s": 159.5, "text_en": "No, if I have to take the coil, then I will have to put it in Faridabad, on the cutter.", "text_native": "नहीं, अगर कॉइल लेनी पड़ेगी तो फिर तो वो फरीदाबाद डालनी पड़ेगी ना मेरे को कटर पे।" }, { "ucid": "21112178902182131", "idx": 54, "speaker": "agent", "start_s": 159.8, "end_s": 201.8, "text_en": "Yes, so I will give you one Ghazia... where is yours? Where is your location?", "text_native": "हां तो मैं आपको दे दूंगा एक गाजिया... आपका किधर है? आपका लोकेशन किधर है ये?" }, { "ucid": "21112178902182131", "idx": 55, "speaker": "customer", "start_s": 201.8, "end_s": 203.4, "text_en": "Hari... mine is in Jind, the workshop.", "text_native": "हरी... मेरा तो जींद में है वर्कशॉप।" }, { "ucid": "21112178902182131", "idx": 56, "speaker": "agent", "start_s": 204.0, "end_s": 205.8, "text_en": "I can get it done for you from here, from Ghaziabad.", "text_native": "आपको मैं यहां से करा सकता हूं, एक गाजियाबाद से।" }, { "ucid": "21112178902182131", "idx": 57, "speaker": "customer", "start_s": 206.1, "end_s": 208.8, "text_en": "See if you can get it from Ghaziabad, Delhi, Hisar, don't we get it in Hisar, sir?", "text_native": "देख लो अगर गाजियाबाद से करवाओ, दिल्ली, हिसार, हिसार नहीं मिलता सर अपना?" }, { "ucid": "21112178902182131", "idx": 58, "speaker": "agent", "start_s": 209.3, "end_s": 213.2, "text_en": "Uh, I will give you one Ghaziabad price. FOR... okay? FOR, I will give you FOR also. Both will be there.", "text_native": "अह हमारा एक गाजियाबाद प्राइस दूंगा मैं आपको। एफओआर... ठीक है? एफओआर, एफओआर भी दे दूंगा आपको। दोनों भी रहेगा।" }, { "ucid": "21112178902182131", "idx": 59, "speaker": "customer", "start_s": 213.8, "end_s": 216.2, "text_en": "No, because if we take the coil, then there will be cutting.", "text_native": "नहीं, क्योंकि अगर कॉइल लेंगे तो फिर वो कटिंग पड़ेगा।" }, { "ucid": "21112178902182131", "idx": 60, "speaker": "agent", "start_s": 216.6, "end_s": 217.8, "text_en": "Okay. So what should I do, tell me?", "text_native": "अच्छा। तो क्या करूं बताइए?" }, { "ucid": "21112178902182131", "idx": 61, "speaker": "customer", "start_s": 218.2, "end_s": 220.2, "text_en": "You give the rate for its coil and also for the sheet.", "text_native": "आप उसका कॉइल का भी रेट दे दो और शीट का भी दे दो।" }, { "ucid": "21112178902182131", "idx": 62, "speaker": "agent", "start_s": 220.6, "end_s": 224.2, "text_en": "Coil and... if it's in sheet, then 1.5 mm by 1250 and what will be its length? 10 feet?", "text_native": "कॉइल और शीट में रहेगी तो डेढ़ mm by 1250 और लंबाई कितनी रहेगी उसकी? 10 फीट?" }, { "ucid": "21112178902182131", "idx": 63, "speaker": "customer", "start_s": 224.3, "end_s": 225.2, "text_en": "10 feet, 10 feet.", "text_native": "10 फीट, 10 फीट।" }, { "ucid": "21112178902182131", "idx": 64, "speaker": "agent", "start_s": 225.4, "end_s": 226.8, "text_en": "10 feet. And you had mentioned another one too.", "text_native": "10 फीट। और दूसरा भी आपने बताया था।" }, { "ucid": "21112178902182131", "idx": 65, "speaker": "customer", "start_s": 226.8, "end_s": 228.4, "text_en": "And which one, that, that 104 inches.", "text_native": "और कौन सी वो, वो 104 इंच।" }, { "ucid": "21112178902182131", "idx": 66, "speaker": "agent", "start_s": 228.8, "end_s": 231.2, "text_en": "104 inches. That will also be 1.5 mm by 1250, correct?", "text_native": "104 इंच। वो भी डेढ़ mm by 1250 रहेगी, करेक्ट?" }, { "ucid": "21112178902182131", "idx": 67, "speaker": "customer", "start_s": 231.2, "end_s": 232.2, "text_en": "Yes ji, yes ji, yes ji.", "text_native": "हां जी, हां जी, हां जी।" }, { "ucid": "21112178902182131", "idx": 68, "speaker": "agent", "start_s": 232.5, "end_s": 235.4, "text_en": "Okay. So in total you have one, two, three, four, a total of four different materials, right?", "text_native": "ठीक है। टोटल आपके एक, दो, तीन, चार, टोटल चार अलग-अलग मटेरियल हो गए, बराबर?" }, { "ucid": "21112178902182131", "idx": 69, "speaker": "customer", "start_s": 235.8, "end_s": 236.3, "text_en": "Yes sir.", "text_native": "हां सर।" }, { "ucid": "21112178902182131", "idx": 70, "speaker": "agent", "start_s": 236.6, "end_s": 240.0, "text_en": "Okay. If this is in sheet, both of them perhaps, then how much, should I make it 10-10 tons or what, should I make it 20-20 tons each?", "text_native": "ओके। अगर शीट में रहेगा ये दोनों शायद, तो ये कितना, 10-10 टन करूं या क्या, 20-20 टन करूं एक-एक?" }, { "ucid": "21112178902182131", "idx": 71, "speaker": "customer", "start_s": 240.0, "end_s": 241.6, "text_en": "No, will have to do 10-10, sir.", "text_native": "नहीं, 10-10 करना पड़ेगा साहब वो।" }, { "ucid": "21112178902182131", "idx": 72, "speaker": "agent", "start_s": 241.8, "end_s": 243.0, "text_en": "Yes, will have to do 10-10, right? Okay.", "text_native": "हां, 10-10 करना पड़ेगा ना? ठीक है।" }, { "ucid": "21112178902182131", "idx": 73, "speaker": "customer", "start_s": 243.0, "end_s": 244.9, "text_en": "Yes, give me the rate in sheet also, no problem.", "text_native": "हां, शीट में भी रेट दे दियो आप मेरे को, कोई दिक्कत नहीं।" }, { "ucid": "21112178902182131", "idx": 74, "speaker": "agent", "start_s": 245.0, "end_s": 246.2, "text_en": "Yes, I, I will do it in this also. And the one that...", "text_native": "हां, मैं, मैं कर दूंगा इसमें भी। और जो अपने..." }, { "ucid": "21112178902182131", "idx": 75, "speaker": "customer", "start_s": 246.2, "end_s": 248.4, "text_en": "I will need prime material, sir, not that these Ghaziabad ones...", "text_native": "माल प्राइम चाहिएगा साहब मेरे को, वो नहीं कि ये गाजियाबाद वाले..." }, { "ucid": "21112178902182131", "idx": 76, "speaker": "agent", "start_s": 248.4, "end_s": 253.2, "text_en": "No sir, first of all, you will get JSW's material. It will be prime material and the price will also be a bit high. There will be a difference of one to one and a half rupees anyway, the second time.", "text_native": "नहीं सर, फर्स्ट ऑफ ऑल, JSW का माल मिलेगा आपको। प्राइम मटेरियल रहेगा और प्राइस भी थोड़ा हाई रहेगा। एक-डेढ़ रुपए का फर्क तो रहेगा ही दूसरी बार।" }, { "ucid": "21112178902182131", "idx": 77, "speaker": "customer", "start_s": 253.2, "end_s": 255.8, "text_en": "No, the rate part will be seen, but there shouldn't be any issue in the material.", "text_native": "नहीं, रेट वाली देखी जाएगी लेकिन वो माल में फड़फड़ाहट ना हो।" }, { "ucid": "21112178902182131", "idx": 78, "speaker": "agent", "start_s": 256.0, "end_s": 258.2, "text_en": "No, no, no, prime, you will also get a TC certificate for this, sir.", "text_native": "नहीं, नहीं, नहीं, प्राइम, आपको TC सर्टिफिकेट भी मिलेगा सर इसका।" }, { "ucid": "21112178902182131", "idx": 79, "speaker": "customer", "start_s": 258.5, "end_s": 259.2, "text_en": "Okay sir.", "text_native": "ओके साहब।" }, { "ucid": "21112178902182131", "idx": 80, "speaker": "agent", "start_s": 259.2, "end_s": 303.0, "text_en": "So, so if you then compare it outside separately with mixed material, with a mixed distributor, then you shouldn't do that later, sir.", "text_native": "तो, तो आप अगर फिर कंपेयर करेंगे बाहर अलग से मिक्स मटेरियल से, मिक्स डिस्ट्रीब्यूटर से, तो फिर ऐसा नहीं करना सर आप बाद में।" }, { "ucid": "21112178902182131", "idx": 81, "speaker": "customer", "start_s": 303.0, "end_s": 304.0, "text_en": "No, no, no, no.", "text_native": "ना, ना, ना, ना।" }, { "ucid": "21112178902182131", "idx": 82, "speaker": "agent", "start_s": 304.2, "end_s": 305.4, "text_en": "I will give you prime material only.", "text_native": "मैं आपको प्राइम मटेरियल ही दूंगा।" }, { "ucid": "21112178902182131", "idx": 83, "speaker": "customer", "start_s": 305.7, "end_s": 306.3, "text_en": "Okay sir.", "text_native": "ठीक है साहब।" }, { "ucid": "21112178902182131", "idx": 84, "speaker": "agent", "start_s": 306.5, "end_s": 306.8, "text_en": "Okay?", "text_native": "ठीक है?" }, { "ucid": "21112178902182131", "idx": 85, "speaker": "customer", "start_s": 307.0, "end_s": 314.0, "text_en": "No, I know what, this Ramesh Agarwal ji, the number, I had a talk, sometimes I even talk to Babuji with Ramesh ji. From the Jindal people. And because it's their work, no, he is a friend, Ramesh Agarwal ji.", "text_native": "नहीं, मेरे को पता है क्या, ये रमेश अग्रवाल जी ने नंबर, बात हुई थी मेरी, तो बाबूजी से भी बात हो जाए कई बारी तो रमेश जी के साथ। जिंदल वालों से। और क्योंकि उनका काम होता ना, वो मित्र हैं रमेश अग्रवाल जी।" }, { "ucid": "21112178902182131", "idx": 86, "speaker": "agent", "start_s": 314.3, "end_s": 323.0, "text_en": "Okay. No sir, I don't know him. I am talking directly from JSW. I am talking from JSW One. So directly, we have, we have one in Ghaziabad also, in Ludhiana also. I will have to check Ludhiana. There is one in Ghaziabad for sure, you will get HR material.", "text_native": "ओके। नहीं सर, मैं उनको तो मैं नहीं जानता। मैं तो डायरेक्ट JSW से बात कर रहा हूं। JSW One से बात कर रहा हूं। तो सीधा हमारे जो है ना, हमारे एक गाजियाबाद में भी है, लुधियाना में भी है। लुधियाना चेक करना पड़ेगा। एक गाजियाबाद में तो है ही HR मटेरियल मिल जाएगा आपको।" }, { "ucid": "21112178902182131", "idx": 87, "speaker": "customer", "start_s": 323.2, "end_s": 323.8, "text_en": "Okay sir.", "text_native": "ठीक है साहब।" }, { "ucid": "21112178902182131", "idx": 88, "speaker": "agent", "start_s": 324.0, "end_s": 328.4, "text_en": "Okay? So I will talk today and then close it immediately, sir, because the price is increasing from tomorrow, sir, today. One to one and a half rupees.", "text_native": "ठीक है? तो ये मैं आज बात करके तुरंत ही फिर सर क्लोज कर देंगे क्योंकि प्राइस जो है ना कल से बढ़ रही है सर आज। एक-डेढ़ रुपए।" }, { "ucid": "21112178902182131", "idx": 89, "speaker": "customer", "start_s": 328.4, "end_s": 330.0, "text_en": "So I... okay, let me know, sir.", "text_native": "तो मैं चलो बता दियो साहब मेरे को।" }, { "ucid": "21112178902182131", "idx": 90, "speaker": "agent", "start_s": 330.0, "end_s": 331.4, "text_en": "Okay, I'll let you know. Okay. Your name, sir?", "text_native": "ठीक है, बता देता हूं। ओके। आपका नाम सर?" }, { "ucid": "21112178902182131", "idx": 91, "speaker": "customer", "start_s": 331.6, "end_s": 332.4, "text_en": "Majid Bhai.", "text_native": "माजिद भाई।" }, { "ucid": "21112178902182131", "idx": 92, "speaker": "agent", "start_s": 332.5, "end_s": 332.9, "text_en": "Right?", "text_native": "हैं ना?" }, { "ucid": "21112178902182131", "idx": 93, "speaker": "customer", "start_s": 333.2, "end_s": 333.8, "text_en": "Majid Bhai.", "text_native": "माजिद भाई।" }, { "ucid": "21112178902182131", "idx": 94, "speaker": "agent", "start_s": 334.0, "end_s": 335.8, "text_en": "Majid Bhai. Okay, that will work, Majid Bhai. Okay.", "text_native": "माजिद भाई। ठीक है, चलेगा माजिद भाई। ओके।" }, { "ucid": "21112178902182131", "idx": 95, "speaker": "customer", "start_s": 336.0, "end_s": 337.0, "text_en": "Okay, okay.", "text_native": "ठीक, ओके।" } ], "steps": [ { "ucid": "21112178902182131", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not ask for permission to speak, instead jumping directly to a requirement question." }, { "ucid": "21112178902182131", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not deliver a hook; the call went straight from the greeting into qualifying a requirement." }, { "ucid": "21112178902182131", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The agent did not ask any of the six discovery questions about the customer's business, focusing only on the immediate transaction." }, { "ucid": "21112178902182131", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "[256s] AGENT: No, no, no, prime, you will also get a TC certificate for this, sir.", "comment": "When the customer raised a concern about quality, the agent correctly pitched prime material and the availability of a Test Certificate." }, { "ucid": "21112178902182131", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "[152s] AGENT: Ji, ji. Okay. Sir, I will also ping you on WhatsApp. And where will your location be? Will this be an immediate purchase for you?", "comment": "The agent thoroughly qualified the customer's complex requirement, capturing material, thickness, width, quantity, location, and urgency." }, { "ucid": "21112178902182131", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "[330s] AGENT: Okay, I'll let you know. Okay. Your name, sir?", "comment": "The agent established a clear next step of providing a quote and confirmed the customer's name to send it." } ], "objections": [], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)" ], "objection_phrases_list": [] }