Call 21112178902127511 2026-09-10 · Aditya Pandey · 3:06
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 43 turns, clean transcript (0% inaudible) | Hindi | 43 | supply_led (campaign_name:medium) |
Audio: noisy: Background chatter is audible on the agent's side, and the customer's line is occasionally faint.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.46
confidence high · +2/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent introduced himself and JSW One but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a hook; he went directly to confirming the details of the prior inquiry.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent asked zero discovery questions about the customer's business, procurement habits, or broader needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Requirement thi sir HR mein? E250 grade mein koi requirement thi?... Sir, ye aapko delivery kahan chahiye iski?
Closure with next step
[CUSTOMER]: To thoda rate de dijiye to phir hum dekhte hain... [AGENT]: Theek hai sir, bilkul.
Summary
The agent followed up on a prior inquiry for HR sheets from an engineering company in Jhansi. The agent confirmed material availability from the Ghaziabad stockyard and the 5-ton MOQ. The customer raised concerns about freight costs and requested a quote to evaluate. The call ended with the agent agreeing to send the pricing.
Coaching
Even on an inbound inquiry, you must run the discovery process to understand the customer's business and uncover opportunities beyond the single transaction.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent introduced himself and JSW One but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a hook; he went directly to confirming the details of the prior inquiry. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The agent asked zero discovery questions about the customer's business, procurement habits, or broader needs. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The agent did not pitch any USPs; the conversation was limited to availability and logistics. |
| SL5 Qualify | 2 | pass | – | 2.0 | Requirement thi sir HR mein? E250 grade mein koi requirement thi?... Sir, ye aapko delivery kahan chahiye iski? The agent successfully qualified the immediate requirement by confirming the material, grade, size, and delivery location. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | [CUSTOMER]: To thoda rate de dijiye to phir hum dekhte hain... [AGENT]: Theek hai sir, bilkul. The agent committed to the next step of sending a quote, as requested by the customer. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | handled | To thoda rate de dijiye to phir hum dekhte hain, phir koshish karte hain kya karna hai. |
Theek hai sir, bilkul. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.551 | 42.2s | 34.4s | 109.4s | 7.3s | 375.4 | 0 | 21 | 22 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.4s
Hello?
agent
2.2s
Hello?
customer
2.8s
Hello, is this Jaydhan Engineering?
Hello, Jaydhan Engineering se bol rahe the?
agent
4.0s
Yes, is this Jaydhan Engineering?
Haan, Jaydhan Engineering se bol rahe hain?
customer
4.9s
Yes, speaking sir.
Haan bol raha hoon sir.
agent
5.7s
Sir, hello, this is Aditya Pandey calling from JSW One.
Sir namaste, main Aditya Pandey baat kar raha tha JSW One se.
customer
8.0s
Yes, hello, from where?
Haan ji namaste, kahan se?
agent
8.8s
Sir, we had received an inquiry from you on our platform, I called regarding that. Was there a requirement for HR, sir? Was there any requirement for E250 grade?
Sir, aapka ek inquiry receive hua tha ki humare platform pe, uske regarding call kiya tha. Requirement thi sir HR mein? E250 grade mein koi requirement thi?
customer
13.7s
That, sir, we have 2mm sheet, I had sent it to you once but there was no response from you. After that, 2mm 15, 1.5 into 2.5.
Wo to sir hamare paas 2mm ki sheet, ek baar bheja tha aapko par aapka response hi nahi aaya. Uske baad 2mm 15, 1.5 into 2.5 ki.
agent
19.5s
2mm, 1.5...
customer
20.5s
1500 by 2500.
agent
21.5s
15, 1500 by 2500, in 2mm.
15, 1500 by 2500, 2mm mein.
customer
22.9s
In 2mm.
2mm mein.
agent
23.7s
Yes sir, it is available with us, the 2mm sheet.
Hai na sir, available hai hamare paas 2mm ka sheet.
customer
25.1s
It's available?
Available hai?
agent
25.6s
Yes, the material is there, sir, coil, it's in coil form. Cut, we will cut it from the coil and give it to you.
Haan material to rehta hai sir, coil, coil form mein rehta hai. Cut, ye coil se cut karke de denge aapko.
customer
28.5s
How much time will it take?
Kitna time lagega?
customer
29.8s
Uh, for us, now... from where, from where will we be able to get it, from which place?
Eh humko to abhi ab hume paas kahan se, aap kahan se mil payega humko kis jagah se?
agent
32.7s
Sir, where do you need the delivery for this?
Sir, ye aapko delivery kahan chahiye iski?
customer
35.2s
We are in Jhansi, sir. This Uttar Pradesh, Jhansi.
Humein Jhansi mein hai sir, ye Uttar Pradesh, Jhansi.
agent
37.6s
Yes, it's in Jhansi, right? So my stockyard is in Ghaziabad, by the way.
Haan Jhansi mein hai na? To Ghaziabad mein rehta hai mera stockyard to vaise.
customer
39.6s
In Ghaziabad?
Ghaziabad mein?
agent
40.6s
Yes.
Haan.
customer
41.1s
What is the minimum we have to take, sir?
Minimum kitna lena padega sir?
agent
42.2s
Sir five tons. If five tons.
Sir paanch ton. Agar paanch ton.
customer
44.5s
Five tons? It will be five tons?
Paanch ton? Paanch ton rahega?
agent
45.6s
Yes.
Haan.
customer
46.5s
And we'll have to see about the freight for this.
Aur iska freight ka bhi dekhna padega.
agent
49.5s
Freight, yes sir, there are two. You can arrange your own vehicle too, sir, if you are having an issue with the freight charges.
Freight, haan sir, do hai. Aap apna bhi gaadi laga sakte hain sir agar aapko bhaade ka issue pad raha hai to.
customer
51.5s
I'll have to check the freight charges, how much it will be. Yes sir, please tell me, sir, I'll check and then tell you, sir, how much it is costing.
Bhaade ka hi thoda dekhna padega kitna padega. Haan sir, bata dijiye sir thoda main dekh ke batata hoon phir sir aapko kya kitna pad raha hai.
agent
55.0s
You need the delivery in Jhansi, right?
Jhansi mein aapko chahiye na delivery?
customer
56.5s
Yes, yes.
Ji ji.
agent
57.0s
I'm saying.
Bol rahe hain.
customer
57.5s
Yes, I need it in Jhansi only.
Ji, Jhansi mein hi chahiye.
agent
58.5s
I'll do one thing, sir. Hmm hmm. So this is what you need, right? 2mm, E250, 1250, no sorry, 1500 by 2500.
Ek kaam karta hoon sir. Hmm hmm. To yahi chahiye na aapko? 2mm, E250, 1250, nahi sorry, 1500 by 2500.
customer
61.7s
Yes, yes.
Ji ji.
agent
62.7s
Okay sir, I have, see, the material is available. I will give you the rate, I can give you the ex-works rate if you want. You tell me how you would like to close because I will give you two options. You can do this, you can also do a self-pickup. If you want, you can arrange your own vehicle.
Theek hai sir, mere paas, dekhiye material to available hai. Main aapko rate de dunga, ex-work rate de dunga chahie to. Aap bataiye aap kaise close karna chahenge kyunki do option main de dunga aapko. Aap ye bhi kar sakte hain, self-pickup bhi kar sakte hain. Agar aapko khud ka gaadi bhi laga sakte hain aap.
customer
70.0s
We won't have a vehicle there. Through you only, or else we...
Hamare paas to nahi hogi wahan pe gaadi. Aap hi ke through ya phir humein...
agent
72.5s
So I will give you its transport, uh, sir, I will get you a reference for that as well, there's no issue as such.
To main aapko uske transport, uh, sir wo reference bhi main dilwa dunga, aisa kuch issue nahi hai.
customer
75.8s
So please give the rate, then we will see, then we will try to figure out what to do.
To thoda rate de dijiye to phir hum dekhte hain, phir koshish karte hain kya karna hai.
agent
78.6s
Okay sir, absolutely.
Theek hai sir, bilkul.
customer
79.3s
Okay.
Theek hai.
agent
80.0s
Okay.