{
  "ucid": "21112178902127511",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 11:51:15",
  "end_time": "2026-09-10 11:54:21",
  "duration_sec": 186,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAd7ca82802babbe4aabfd73ade1825fda.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 403,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178902127511__DIAd7ca82802babbe4aabfd73ade1825fda.mp3",
  "audio_bytes": 458784,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 152.928,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?\n[2s] AGENT: Hello?\n[3s] CUSTOMER: Hello, is this Jaydhan Engineering?   (Hello, Jaydhan Engineering se bol rahe the?)\n[4s] AGENT: Yes, is this Jaydhan Engineering?   (Haan, Jaydhan Engineering se bol rahe hain?)\n[5s] CUSTOMER: Yes, speaking sir.   (Haan bol raha hoon sir.)\n[6s] AGENT: Sir, hello, this is Aditya Pandey calling from JSW One.   (Sir namaste, main Aditya Pandey baat kar raha tha JSW One se.)\n[8s] CUSTOMER: Yes, hello, from where?   (Haan ji namaste, kahan se?)\n[9s] AGENT: Sir, we had received an inquiry from you on our platform, I called regarding that. Was there a requirement for HR, sir? Was there any requirement for E250 grade?   (Sir, aapka ek inquiry receive hua tha ki humare platform pe, uske regarding call kiya tha. Requirement thi sir HR mein? E250 grade mein koi requirement thi?)\n[14s] CUSTOMER: That, sir, we have 2mm sheet, I had sent it to you once but there was no response from you. After that, 2mm 15, 1.5 into 2.5.   (Wo to sir hamare paas 2mm ki sheet, ek baar bheja tha aapko par aapka response hi nahi aaya. Uske baad 2mm 15, 1.5 into 2.5 ki.)\n[20s] AGENT: 2mm, 1.5...\n[20s] CUSTOMER: 1500 by 2500.\n[22s] AGENT: 15, 1500 by 2500, in 2mm.   (15, 1500 by 2500, 2mm mein.)\n[23s] CUSTOMER: In 2mm.   (2mm mein.)\n[24s] AGENT: Yes sir, it is available with us, the 2mm sheet.   (Hai na sir, available hai hamare paas 2mm ka sheet.)\n[25s] CUSTOMER: It's available?   (Available hai?)\n[26s] AGENT: Yes, the material is there, sir, coil, it's in coil form. Cut, we will cut it from the coil and give it to you.   (Haan material to rehta hai sir, coil, coil form mein rehta hai. Cut, ye coil se cut karke de denge aapko.)\n[28s] CUSTOMER: How much time will it take?   (Kitna time lagega?)\n[30s] CUSTOMER: Uh, for us, now... from where, from where will we be able to get it, from which place?   (Eh humko to abhi ab hume paas kahan se, aap kahan se mil payega humko kis jagah se?)\n[33s] AGENT: Sir, where do you need the delivery for this?   (Sir, ye aapko delivery kahan chahiye iski?)\n[35s] CUSTOMER: We are in Jhansi, sir. This Uttar Pradesh, Jhansi.   (Humein Jhansi mein hai sir, ye Uttar Pradesh, Jhansi.)\n[38s] AGENT: Yes, it's in Jhansi, right? So my stockyard is in Ghaziabad, by the way.   (Haan Jhansi mein hai na? To Ghaziabad mein rehta hai mera stockyard to vaise.)\n[40s] CUSTOMER: In Ghaziabad?   (Ghaziabad mein?)\n[41s] AGENT: Yes.   (Haan.)\n[41s] CUSTOMER: What is the minimum we have to take, sir?   (Minimum kitna lena padega sir?)\n[42s] AGENT: Sir five tons. If five tons.   (Sir paanch ton. Agar paanch ton.)\n[44s] CUSTOMER: Five tons? It will be five tons?   (Paanch ton? Paanch ton rahega?)\n[46s] AGENT: Yes.   (Haan.)\n[46s] CUSTOMER: And we'll have to see about the freight for this.   (Aur iska freight ka bhi dekhna padega.)\n[50s] AGENT: Freight, yes sir, there are two. You can arrange your own vehicle too, sir, if you are having an issue with the freight charges.   (Freight, haan sir, do hai. Aap apna bhi gaadi laga sakte hain sir agar aapko bhaade ka issue pad raha hai to.)\n[52s] CUSTOMER: I'll have to check the freight charges, how much it will be. Yes sir, please tell me, sir, I'll check and then tell you, sir, how much it is costing.   (Bhaade ka hi thoda dekhna padega kitna padega. Haan sir, bata dijiye sir thoda main dekh ke batata hoon phir sir aapko kya kitna pad raha hai.)\n[55s] AGENT: You need the delivery in Jhansi, right?   (Jhansi mein aapko chahiye na delivery?)\n[56s] CUSTOMER: Yes, yes.   (Ji ji.)\n[57s] AGENT: I'm saying.   (Bol rahe hain.)\n[58s] CUSTOMER: Yes, I need it in Jhansi only.   (Ji, Jhansi mein hi chahiye.)\n[58s] AGENT: I'll do one thing, sir. Hmm hmm. So this is what you need, right? 2mm, E250, 1250, no sorry, 1500 by 2500.   (Ek kaam karta hoon sir. Hmm hmm. To yahi chahiye na aapko? 2mm, E250, 1250, nahi sorry, 1500 by 2500.)\n[62s] CUSTOMER: Yes, yes.   (Ji ji.)\n[63s] AGENT: Okay sir, I have, see, the material is available. I will give you the rate, I can give you the ex-works rate if you want. You tell me how you would like to close because I will give you two options. You can do this, you can also do a self-pickup. If you want, you can arrange your own vehicle.   (Theek hai sir, mere paas, dekhiye material to available hai. Main aapko rate de dunga, ex-work rate de dunga chahie to. Aap bataiye aap kaise close karna chahenge kyunki do option main de dunga aapko. Aap ye bhi kar sakte hain, self-pickup bhi kar sakte hain. Agar aapko khud ka gaadi bhi laga sakte hain aap.)\n[70s] CUSTOMER: We won't have a vehicle there. Through you only, or else we...   (Hamare paas to nahi hogi wahan pe gaadi. Aap hi ke through ya phir humein...)\n[72s] AGENT: So I will give you its transport, uh, sir, I will get you a reference for that as well, there's no issue as such.   (To main aapko uske transport, uh, sir wo reference bhi main dilwa dunga, aisa kuch issue nahi hai.)\n[76s] CUSTOMER: So please give the rate, then we will see, then we will try to figure out what to do.   (To thoda rate de dijiye to phir hum dekhte hain, phir koshish karte hain kya karna hai.)\n[79s] AGENT: Okay sir, absolutely.   (Theek hai sir, bilkul.)\n[79s] CUSTOMER: Okay.   (Theek hai.)\n[80s] AGENT: Okay.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 43,
  "connected": 1,
  "audio_notes": "noisy: Background chatter is audible on the agent's side, and the customer's line is occasionally faint.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "43 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "Even on an inbound inquiry, you must run the discovery process to understand the customer's business and uncover opportunities beyond the single transaction.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent followed up on a prior inquiry for HR sheets from an engineering company in Jhansi. The agent confirmed material availability from the Ghaziabad stockyard and the 5-ton MOQ. The customer raised concerns about freight costs and requested a quote to evaluate. The call ended with the agent agreeing to send the pricing.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent introduced himself and JSW One but did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a hook; he went directly to confirming the details of the prior inquiry.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent asked zero discovery questions about the customer's business, procurement habits, or broader needs.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not pitch any USPs; the conversation was limited to availability and logistics.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Requirement thi sir HR mein? E250 grade mein koi requirement thi?... Sir, ye aapko delivery kahan chahiye iski?\", \"comment\": \"The agent successfully qualified the immediate requirement by confirming the material, grade, size, and delivery location.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[CUSTOMER]: To thoda rate de dijiye to phir hum dekhte hain... [AGENT]: Theek hai sir, bilkul.\", \"comment\": \"The agent committed to the next step of sending a quote, as requested by the customer.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Even on an inbound inquiry, you must run the discovery process to understand the customer's business and uncover opportunities beyond the single transaction.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"send_price_will_think\", \"state\": \"handled\", \"evidence\": \"To thoda rate de dijiye to phir hum dekhte hain, phir koshish karte hain kya karna hai.\", \"response\": \"Theek hai sir, bilkul.\"}], \"call_summary\": \"The agent followed up on a prior inquiry for HR sheets from an engineering company in Jhansi. The agent confirmed material availability from the Ghaziabad stockyard and the 5-ton MOQ. The customer raised concerns about freight costs and requested a quote to evaluate. The call ended with the agent agreeing to send the pricing.\"}",
  "error": null,
  "latency_ms": 40774,
  "input_tokens": 4329,
  "output_tokens": 811,
  "created_at": "2026-09-25 11:10:34",
  "sentiment": "positive",
  "sentiment_score": 0.46,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 0,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.551,
  "agent_talk_sec": 42.2,
  "customer_talk_sec": 34.4,
  "dead_air_sec": 109.4,
  "longest_monologue_sec": 7.3,
  "agent_wpm": 375.4,
  "interruptions": 0,
  "agent_turns": 21,
  "customer_turns": 22,
  "discovery_qs": 8,
  "words_agent": 264,
  "words_customer": 183,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178902127511",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.38,
      "end_s": 1.88,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178902127511",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.2,
      "end_s": 2.6,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178902127511",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.8,
      "end_s": 4.0,
      "text_en": "Hello, is this Jaydhan Engineering?",
      "text_native": "Hello, Jaydhan Engineering se bol rahe the?"
    },
    {
      "ucid": "21112178902127511",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.0,
      "end_s": 4.8,
      "text_en": "Yes, is this Jaydhan Engineering?",
      "text_native": "Haan, Jaydhan Engineering se bol rahe hain?"
    },
    {
      "ucid": "21112178902127511",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.9,
      "end_s": 5.5,
      "text_en": "Yes, speaking sir.",
      "text_native": "Haan bol raha hoon sir."
    },
    {
      "ucid": "21112178902127511",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.7,
      "end_s": 7.8,
      "text_en": "Sir, hello, this is Aditya Pandey calling from JSW One.",
      "text_native": "Sir namaste, main Aditya Pandey baat kar raha tha JSW One se."
    },
    {
      "ucid": "21112178902127511",
      "idx": 6,
      "speaker": "customer",
      "start_s": 8.0,
      "end_s": 8.8,
      "text_en": "Yes, hello, from where?",
      "text_native": "Haan ji namaste, kahan se?"
    },
    {
      "ucid": "21112178902127511",
      "idx": 7,
      "speaker": "agent",
      "start_s": 8.8,
      "end_s": 13.5,
      "text_en": "Sir, we had received an inquiry from you on our platform, I called regarding that. Was there a requirement for HR, sir? Was there any requirement for E250 grade?",
      "text_native": "Sir, aapka ek inquiry receive hua tha ki humare platform pe, uske regarding call kiya tha. Requirement thi sir HR mein? E250 grade mein koi requirement thi?"
    },
    {
      "ucid": "21112178902127511",
      "idx": 8,
      "speaker": "customer",
      "start_s": 13.7,
      "end_s": 19.5,
      "text_en": "That, sir, we have 2mm sheet, I had sent it to you once but there was no response from you. After that, 2mm 15, 1.5 into 2.5.",
      "text_native": "Wo to sir hamare paas 2mm ki sheet, ek baar bheja tha aapko par aapka response hi nahi aaya. Uske baad 2mm 15, 1.5 into 2.5 ki."
    },
    {
      "ucid": "21112178902127511",
      "idx": 9,
      "speaker": "agent",
      "start_s": 19.5,
      "end_s": 20.5,
      "text_en": "2mm, 1.5...",
      "text_native": "2mm, 1.5..."
    },
    {
      "ucid": "21112178902127511",
      "idx": 10,
      "speaker": "customer",
      "start_s": 20.5,
      "end_s": 21.5,
      "text_en": "1500 by 2500.",
      "text_native": "1500 by 2500."
    },
    {
      "ucid": "21112178902127511",
      "idx": 11,
      "speaker": "agent",
      "start_s": 21.5,
      "end_s": 22.8,
      "text_en": "15, 1500 by 2500, in 2mm.",
      "text_native": "15, 1500 by 2500, 2mm mein."
    },
    {
      "ucid": "21112178902127511",
      "idx": 12,
      "speaker": "customer",
      "start_s": 22.9,
      "end_s": 23.5,
      "text_en": "In 2mm.",
      "text_native": "2mm mein."
    },
    {
      "ucid": "21112178902127511",
      "idx": 13,
      "speaker": "agent",
      "start_s": 23.7,
      "end_s": 25.0,
      "text_en": "Yes sir, it is available with us, the 2mm sheet.",
      "text_native": "Hai na sir, available hai hamare paas 2mm ka sheet."
    },
    {
      "ucid": "21112178902127511",
      "idx": 14,
      "speaker": "customer",
      "start_s": 25.1,
      "end_s": 25.5,
      "text_en": "It's available?",
      "text_native": "Available hai?"
    },
    {
      "ucid": "21112178902127511",
      "idx": 15,
      "speaker": "agent",
      "start_s": 25.6,
      "end_s": 28.5,
      "text_en": "Yes, the material is there, sir, coil, it's in coil form. Cut, we will cut it from the coil and give it to you.",
      "text_native": "Haan material to rehta hai sir, coil, coil form mein rehta hai. Cut, ye coil se cut karke de denge aapko."
    },
    {
      "ucid": "21112178902127511",
      "idx": 16,
      "speaker": "customer",
      "start_s": 28.5,
      "end_s": 29.5,
      "text_en": "How much time will it take?",
      "text_native": "Kitna time lagega?"
    },
    {
      "ucid": "21112178902127511",
      "idx": 17,
      "speaker": "customer",
      "start_s": 29.8,
      "end_s": 32.5,
      "text_en": "Uh, for us, now... from where, from where will we be able to get it, from which place?",
      "text_native": "Eh humko to abhi ab hume paas kahan se, aap kahan se mil payega humko kis jagah se?"
    },
    {
      "ucid": "21112178902127511",
      "idx": 18,
      "speaker": "agent",
      "start_s": 32.7,
      "end_s": 35.0,
      "text_en": "Sir, where do you need the delivery for this?",
      "text_native": "Sir, ye aapko delivery kahan chahiye iski?"
    },
    {
      "ucid": "21112178902127511",
      "idx": 19,
      "speaker": "customer",
      "start_s": 35.2,
      "end_s": 37.5,
      "text_en": "We are in Jhansi, sir. This Uttar Pradesh, Jhansi.",
      "text_native": "Humein Jhansi mein hai sir, ye Uttar Pradesh, Jhansi."
    },
    {
      "ucid": "21112178902127511",
      "idx": 20,
      "speaker": "agent",
      "start_s": 37.6,
      "end_s": 39.5,
      "text_en": "Yes, it's in Jhansi, right? So my stockyard is in Ghaziabad, by the way.",
      "text_native": "Haan Jhansi mein hai na? To Ghaziabad mein rehta hai mera stockyard to vaise."
    },
    {
      "ucid": "21112178902127511",
      "idx": 21,
      "speaker": "customer",
      "start_s": 39.6,
      "end_s": 40.5,
      "text_en": "In Ghaziabad?",
      "text_native": "Ghaziabad mein?"
    },
    {
      "ucid": "21112178902127511",
      "idx": 22,
      "speaker": "agent",
      "start_s": 40.6,
      "end_s": 41.0,
      "text_en": "Yes.",
      "text_native": "Haan."
    },
    {
      "ucid": "21112178902127511",
      "idx": 23,
      "speaker": "customer",
      "start_s": 41.1,
      "end_s": 42.0,
      "text_en": "What is the minimum we have to take, sir?",
      "text_native": "Minimum kitna lena padega sir?"
    },
    {
      "ucid": "21112178902127511",
      "idx": 24,
      "speaker": "agent",
      "start_s": 42.2,
      "end_s": 44.5,
      "text_en": "Sir five tons. If five tons.",
      "text_native": "Sir paanch ton. Agar paanch ton."
    },
    {
      "ucid": "21112178902127511",
      "idx": 25,
      "speaker": "customer",
      "start_s": 44.5,
      "end_s": 45.5,
      "text_en": "Five tons? It will be five tons?",
      "text_native": "Paanch ton? Paanch ton rahega?"
    },
    {
      "ucid": "21112178902127511",
      "idx": 26,
      "speaker": "agent",
      "start_s": 45.6,
      "end_s": 46.0,
      "text_en": "Yes.",
      "text_native": "Haan."
    },
    {
      "ucid": "21112178902127511",
      "idx": 27,
      "speaker": "customer",
      "start_s": 46.5,
      "end_s": 49.5,
      "text_en": "And we'll have to see about the freight for this.",
      "text_native": "Aur iska freight ka bhi dekhna padega."
    },
    {
      "ucid": "21112178902127511",
      "idx": 28,
      "speaker": "agent",
      "start_s": 49.5,
      "end_s": 51.5,
      "text_en": "Freight, yes sir, there are two. You can arrange your own vehicle too, sir, if you are having an issue with the freight charges.",
      "text_native": "Freight, haan sir, do hai. Aap apna bhi gaadi laga sakte hain sir agar aapko bhaade ka issue pad raha hai to."
    },
    {
      "ucid": "21112178902127511",
      "idx": 29,
      "speaker": "customer",
      "start_s": 51.5,
      "end_s": 55.0,
      "text_en": "I'll have to check the freight charges, how much it will be. Yes sir, please tell me, sir, I'll check and then tell you, sir, how much it is costing.",
      "text_native": "Bhaade ka hi thoda dekhna padega kitna padega. Haan sir, bata dijiye sir thoda main dekh ke batata hoon phir sir aapko kya kitna pad raha hai."
    },
    {
      "ucid": "21112178902127511",
      "idx": 30,
      "speaker": "agent",
      "start_s": 55.0,
      "end_s": 56.5,
      "text_en": "You need the delivery in Jhansi, right?",
      "text_native": "Jhansi mein aapko chahiye na delivery?"
    },
    {
      "ucid": "21112178902127511",
      "idx": 31,
      "speaker": "customer",
      "start_s": 56.5,
      "end_s": 57.0,
      "text_en": "Yes, yes.",
      "text_native": "Ji ji."
    },
    {
      "ucid": "21112178902127511",
      "idx": 32,
      "speaker": "agent",
      "start_s": 57.0,
      "end_s": 57.5,
      "text_en": "I'm saying.",
      "text_native": "Bol rahe hain."
    },
    {
      "ucid": "21112178902127511",
      "idx": 33,
      "speaker": "customer",
      "start_s": 57.5,
      "end_s": 58.5,
      "text_en": "Yes, I need it in Jhansi only.",
      "text_native": "Ji, Jhansi mein hi chahiye."
    },
    {
      "ucid": "21112178902127511",
      "idx": 34,
      "speaker": "agent",
      "start_s": 58.5,
      "end_s": 61.5,
      "text_en": "I'll do one thing, sir. Hmm hmm. So this is what you need, right? 2mm, E250, 1250, no sorry, 1500 by 2500.",
      "text_native": "Ek kaam karta hoon sir. Hmm hmm. To yahi chahiye na aapko? 2mm, E250, 1250, nahi sorry, 1500 by 2500."
    },
    {
      "ucid": "21112178902127511",
      "idx": 35,
      "speaker": "customer",
      "start_s": 61.7,
      "end_s": 62.5,
      "text_en": "Yes, yes.",
      "text_native": "Ji ji."
    },
    {
      "ucid": "21112178902127511",
      "idx": 36,
      "speaker": "agent",
      "start_s": 62.7,
      "end_s": 70.0,
      "text_en": "Okay sir, I have, see, the material is available. I will give you the rate, I can give you the ex-works rate if you want. You tell me how you would like to close because I will give you two options. You can do this, you can also do a self-pickup. If you want, you can arrange your own vehicle.",
      "text_native": "Theek hai sir, mere paas, dekhiye material to available hai. Main aapko rate de dunga, ex-work rate de dunga chahie to. Aap bataiye aap kaise close karna chahenge kyunki do option main de dunga aapko. Aap ye bhi kar sakte hain, self-pickup bhi kar sakte hain. Agar aapko khud ka gaadi bhi laga sakte hain aap."
    },
    {
      "ucid": "21112178902127511",
      "idx": 37,
      "speaker": "customer",
      "start_s": 70.0,
      "end_s": 72.5,
      "text_en": "We won't have a vehicle there. Through you only, or else we...",
      "text_native": "Hamare paas to nahi hogi wahan pe gaadi. Aap hi ke through ya phir humein..."
    },
    {
      "ucid": "21112178902127511",
      "idx": 38,
      "speaker": "agent",
      "start_s": 72.5,
      "end_s": 75.5,
      "text_en": "So I will give you its transport, uh, sir, I will get you a reference for that as well, there's no issue as such.",
      "text_native": "To main aapko uske transport, uh, sir wo reference bhi main dilwa dunga, aisa kuch issue nahi hai."
    },
    {
      "ucid": "21112178902127511",
      "idx": 39,
      "speaker": "customer",
      "start_s": 75.8,
      "end_s": 78.5,
      "text_en": "So please give the rate, then we will see, then we will try to figure out what to do.",
      "text_native": "To thoda rate de dijiye to phir hum dekhte hain, phir koshish karte hain kya karna hai."
    },
    {
      "ucid": "21112178902127511",
      "idx": 40,
      "speaker": "agent",
      "start_s": 78.6,
      "end_s": 79.2,
      "text_en": "Okay sir, absolutely.",
      "text_native": "Theek hai sir, bilkul."
    },
    {
      "ucid": "21112178902127511",
      "idx": 41,
      "speaker": "customer",
      "start_s": 79.3,
      "end_s": 80.0,
      "text_en": "Okay.",
      "text_native": "Theek hai."
    },
    {
      "ucid": "21112178902127511",
      "idx": 42,
      "speaker": "agent",
      "start_s": 80.0,
      "end_s": 82.5,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178902127511",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent introduced himself and JSW One but did not ask for permission to speak."
    },
    {
      "ucid": "21112178902127511",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a hook; he went directly to confirming the details of the prior inquiry."
    },
    {
      "ucid": "21112178902127511",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent asked zero discovery questions about the customer's business, procurement habits, or broader needs."
    },
    {
      "ucid": "21112178902127511",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not pitch any USPs; the conversation was limited to availability and logistics."
    },
    {
      "ucid": "21112178902127511",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Requirement thi sir HR mein? E250 grade mein koi requirement thi?... Sir, ye aapko delivery kahan chahiye iski?",
      "comment": "The agent successfully qualified the immediate requirement by confirming the material, grade, size, and delivery location."
    },
    {
      "ucid": "21112178902127511",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "[CUSTOMER]: To thoda rate de dijiye to phir hum dekhte hain... [AGENT]: Theek hai sir, bilkul.",
      "comment": "The agent committed to the next step of sending a quote, as requested by the customer."
    }
  ],
  "objections": [
    {
      "ucid": "21112178902127511",
      "obj_type": "send_price_will_think",
      "state": "handled",
      "evidence": "To thoda rate de dijiye to phir hum dekhte hain, phir koshish karte hain kya karna hai.",
      "response": "Theek hai sir, bilkul."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}