Call 21112178902071681 2026-09-10 · Aditya Pandey · 1:17
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | supply_led (campaign_name:medium) |
Audio: noisy: Background chatter is present, particularly on the agent's side, but the main conversation is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.46
confidence high · +2/−0
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
agent skipped the hook and went directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
no discovery questions were asked; the agent only asked for a current requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
no USPs were pitched as no discovery was conducted.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
habit You did 80% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener & permission
Sir, I was saying, I am Aditya Pandey calling from JSW One.
Qualify
Do you have any requirement in HR now for this month?
Summary
The agent contacted a known manufacturing lead, referenced a past interaction, and immediately asked for a current HR requirement. The customer stated they had no need at the moment. The call ended with the agent promising to send a generic WhatsApp message.
Coaching
You skipped the hook and discovery entirely; always lead with a value statement to give the customer a reason to engage before asking if they have a requirement.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Sir, I was saying, I am Aditya Pandey calling from JSW One. agent greeted, used the customer and company name, and identified JSW One before proceeding. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
agent skipped the hook and went directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
no discovery questions were asked; the agent only asked for a current requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
no USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement in HR now for this month? agent successfully asked if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I will WhatsApp you. this is not a specific, committed next step with an agreed deliverable or callback date. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.8 heavy | 17.2s | 4.3s | 55.5s | 5.6s | 307.0 | 0 | 6 | 8 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.5s
Hello.
हॅलो.
agent
2.5s
Hello, are you speaking from National Cruiser Manufacturer, sir?
हेलो, National Cruiser Manufacturer से बोल रहे हैं सर?
customer
5.6s
Yes?
हां जी?
agent
6.4s
Hello, am I speaking with Mahinder Singh? Mahinder Singh?
हेलो, महिंदर सिंह बात कर रहे हैं? महिंदर सिंह?
customer
9.2s
Hello?
हॅलो?
customer
10.5s
Yes.
हां।
agent
11.1s
Sir, I was saying, I am Aditya Pandey calling from JSW One.
सर मैं बोल रहा था मैं आदित्य पांडे बोल रहा था JSW One से।
customer
13.6s
Yes, tell me.
हां बोलिए।
agent
14.1s
Can you hear me?
आवाज आ रही है मेरी?
customer
15.0s
Yes, I can.
हां आ रही है।
agent
15.5s
You were registered on our platform, I called regarding that. You had also shared a requirement last month, nothing happened on that. Do you have any requirement in HR now for this month?
आप हमारे प्लेटफार्म पर रजिस्टर थे उसी के रिगार्डिंग कॉल किया था। आपने मतलब last month requirement भी शेयर की थी कुछ हुआ नहीं था उसपे। कुछ है आपकी requirement HR में अभी इस month के लिए?
customer
21.7s
Not right now.
अभी तो नहीं है।
agent
23.0s
Uh okay sir, no issue. If there is any requirement in the future, please share it, sir. I will WhatsApp you.
अह ठीक है सर कोई इशू नहीं है। अगर future में कोई requirement हो तो शेयर करिएगा सर मैं आपको WhatsApp कर दूंगा।
customer
28.3s
Okay, okay.
ठीक है, ठीक है।