{
  "ucid": "21112178902071681",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 11:41:56",
  "end_time": "2026-09-10 11:43:13",
  "duration_sec": 77,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAef4688f34db1c6b159f16efe30e82af4.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 406,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178902071681__DIAef4688f34db1c6b159f16efe30e82af4.mp3",
  "audio_bytes": 150768,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 50.256,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हॅलो.)\n[2s] AGENT: Hello, are you speaking from National Cruiser Manufacturer, sir?   (हेलो, National Cruiser Manufacturer से बोल रहे हैं सर?)\n[6s] CUSTOMER: Yes?   (हां जी?)\n[6s] AGENT: Hello, am I speaking with Mahinder Singh? Mahinder Singh?   (हेलो, महिंदर सिंह बात कर रहे हैं? महिंदर सिंह?)\n[9s] CUSTOMER: Hello?   (हॅलो?)\n[10s] CUSTOMER: Yes.   (हां।)\n[11s] AGENT: Sir, I was saying, I am Aditya Pandey calling from JSW One.   (सर मैं बोल रहा था मैं आदित्य पांडे बोल रहा था JSW One से।)\n[14s] CUSTOMER: Yes, tell me.   (हां बोलिए।)\n[14s] AGENT: Can you hear me?   (आवाज आ रही है मेरी?)\n[15s] CUSTOMER: Yes, I can.   (हां आ रही है।)\n[16s] AGENT: You were registered on our platform, I called regarding that. You had also shared a requirement last month, nothing happened on that. Do you have any requirement in HR now for this month?   (आप हमारे प्लेटफार्म पर रजिस्टर थे उसी के रिगार्डिंग कॉल किया था। आपने मतलब last month requirement भी शेयर की थी कुछ हुआ नहीं था उसपे। कुछ है आपकी requirement HR में अभी इस month के लिए?)\n[22s] CUSTOMER: Not right now.   (अभी तो नहीं है।)\n[23s] AGENT: Uh okay sir, no issue. If there is any requirement in the future, please share it, sir. I will WhatsApp you.   (अह ठीक है सर कोई इशू नहीं है। अगर future में कोई requirement हो तो शेयर करिएगा सर मैं आपको WhatsApp कर दूंगा।)\n[28s] CUSTOMER: Okay, okay.   (ठीक है, ठीक है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 14,
  "connected": 1,
  "audio_notes": "noisy: Background chatter is present, particularly on the agent's side, but the main conversation is clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "14 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You skipped the hook and discovery entirely; always lead with a value statement to give the customer a reason to engage before asking if they have a requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a known manufacturing lead, referenced a past interaction, and immediately asked for a current HR requirement. The customer stated they had no need at the moment. The call ended with the agent promising to send a generic WhatsApp message.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, I was saying, I am Aditya Pandey calling from JSW One.\", \"comment\": \"agent greeted, used the customer and company name, and identified JSW One before proceeding.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"agent skipped the hook and went directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"no discovery questions were asked; the agent only asked for a current requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"no USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement in HR now for this month?\", \"comment\": \"agent successfully asked if a current requirement exists.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I will WhatsApp you.\", \"comment\": \"this is not a specific, committed next step with an agreed deliverable or callback date.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the hook and discovery entirely; always lead with a value statement to give the customer a reason to engage before asking if they have a requirement.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a known manufacturing lead, referenced a past interaction, and immediately asked for a current HR requirement. The customer stated they had no need at the moment. The call ended with the agent promising to send a generic WhatsApp message.\"}",
  "error": null,
  "latency_ms": 34520,
  "input_tokens": 2969,
  "output_tokens": 666,
  "created_at": "2026-09-25 11:10:38",
  "sentiment": "positive",
  "sentiment_score": 0.46,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 0,
  "lex_hits": 5,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.8,
  "agent_talk_sec": 17.2,
  "customer_talk_sec": 4.3,
  "dead_air_sec": 55.5,
  "longest_monologue_sec": 5.6,
  "agent_wpm": 307.0,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 8,
  "discovery_qs": 5,
  "words_agent": 88,
  "words_customer": 15,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178902071681",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.48,
      "end_s": 2.01,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178902071681",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.5,
      "end_s": 4.71,
      "text_en": "Hello, are you speaking from National Cruiser Manufacturer, sir?",
      "text_native": "हेलो, National Cruiser Manufacturer से बोल रहे हैं सर?"
    },
    {
      "ucid": "21112178902071681",
      "idx": 2,
      "speaker": "customer",
      "start_s": 5.6,
      "end_s": 6.0,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
    {
      "ucid": "21112178902071681",
      "idx": 3,
      "speaker": "agent",
      "start_s": 6.41,
      "end_s": 8.2,
      "text_en": "Hello, am I speaking with Mahinder Singh? Mahinder Singh?",
      "text_native": "हेलो, महिंदर सिंह बात कर रहे हैं? महिंदर सिंह?"
    },
    {
      "ucid": "21112178902071681",
      "idx": 4,
      "speaker": "customer",
      "start_s": 9.2,
      "end_s": 9.6,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178902071681",
      "idx": 5,
      "speaker": "customer",
      "start_s": 10.5,
      "end_s": 10.8,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178902071681",
      "idx": 6,
      "speaker": "agent",
      "start_s": 11.1,
      "end_s": 13.4,
      "text_en": "Sir, I was saying, I am Aditya Pandey calling from JSW One.",
      "text_native": "सर मैं बोल रहा था मैं आदित्य पांडे बोल रहा था JSW One से।"
    },
    {
      "ucid": "21112178902071681",
      "idx": 7,
      "speaker": "customer",
      "start_s": 13.6,
      "end_s": 14.1,
      "text_en": "Yes, tell me.",
      "text_native": "हां बोलिए।"
    },
    {
      "ucid": "21112178902071681",
      "idx": 8,
      "speaker": "agent",
      "start_s": 14.1,
      "end_s": 14.6,
      "text_en": "Can you hear me?",
      "text_native": "आवाज आ रही है मेरी?"
    },
    {
      "ucid": "21112178902071681",
      "idx": 9,
      "speaker": "customer",
      "start_s": 15.0,
      "end_s": 15.5,
      "text_en": "Yes, I can.",
      "text_native": "हां आ रही है।"
    },
    {
      "ucid": "21112178902071681",
      "idx": 10,
      "speaker": "agent",
      "start_s": 15.5,
      "end_s": 21.1,
      "text_en": "You were registered on our platform, I called regarding that. You had also shared a requirement last month, nothing happened on that. Do you have any requirement in HR now for this month?",
      "text_native": "आप हमारे प्लेटफार्म पर रजिस्टर थे उसी के रिगार्डिंग कॉल किया था। आपने मतलब last month requirement भी शेयर की थी कुछ हुआ नहीं था उसपे। कुछ है आपकी requirement HR में अभी इस month के लिए?"
    },
    {
      "ucid": "21112178902071681",
      "idx": 11,
      "speaker": "customer",
      "start_s": 21.7,
      "end_s": 22.6,
      "text_en": "Not right now.",
      "text_native": "अभी तो नहीं है।"
    },
    {
      "ucid": "21112178902071681",
      "idx": 12,
      "speaker": "agent",
      "start_s": 23.0,
      "end_s": 27.8,
      "text_en": "Uh okay sir, no issue. If there is any requirement in the future, please share it, sir. I will WhatsApp you.",
      "text_native": "अह ठीक है सर कोई इशू नहीं है। अगर future में कोई requirement हो तो शेयर करिएगा सर मैं आपको WhatsApp कर दूंगा।"
    },
    {
      "ucid": "21112178902071681",
      "idx": 13,
      "speaker": "customer",
      "start_s": 28.3,
      "end_s": 29.1,
      "text_en": "Okay, okay.",
      "text_native": "ठीक है, ठीक है।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178902071681",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, I was saying, I am Aditya Pandey calling from JSW One.",
      "comment": "agent greeted, used the customer and company name, and identified JSW One before proceeding."
    },
    {
      "ucid": "21112178902071681",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "agent skipped the hook and went directly to asking for a requirement."
    },
    {
      "ucid": "21112178902071681",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "no discovery questions were asked; the agent only asked for a current requirement."
    },
    {
      "ucid": "21112178902071681",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "no USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "21112178902071681",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement in HR now for this month?",
      "comment": "agent successfully asked if a current requirement exists."
    },
    {
      "ucid": "21112178902071681",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I will WhatsApp you.",
      "comment": "this is not a specific, committed next step with an agreed deliverable or callback date."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}