{
  "ucid": "21112178901991021",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 11:28:30",
  "end_time": "2026-09-10 11:30:32",
  "duration_sec": 122,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Interested",
  "agent": "soumya",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA6b128f1a40b8264e5a9e1ff424eb71b4.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 408,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178901991021__DIA6b128f1a40b8264e5a9e1ff424eb71b4.mp3",
  "audio_bytes": 306072,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 102.024,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello?   (ಹಲೋ?)\n[2s] AGENT: Hello.   (ಹಲೋ.)\n[2s] CUSTOMER: [inaudible]\n[3s] AGENT: Sir, I am calling from JSW One.   (ಸರ್, ನಾನು JSW One ಇಂದ ಕಾಲ್ ಮಾಡ್ತಾ ಇದೀನಿ.)\n[5s] CUSTOMER: From where, madam? JSW One?   (ಎಲ್ಲಿಂದ ಮೇಡಂ? JSW One ಆ?)\n[7s] AGENT: JSW One, yes.   (JSW One, ಹೌದು.)\n[8s] CUSTOMER: Ah okay madam, tell me.   (ಆ ಓಕೆ ಮೇಡಂ, ಹೇಳಿ.)\n[9s] AGENT: Sir, that's it, is there any enquiry for structural steel building material now?   (ಸರ್ ಅದೇ, ಏನಾದ್ರೂ structural steel building material enquiry ಇದೆಯಾ ಇವಾಗ?)\n[12s] CUSTOMER: We have a sheet metal requirement, madam, but we need the best price.   (Sheet metal requirement ಇದೆ ಮೇಡಂ ನಮಗೆ, but best price ಬೇಕು.)\n[15s] AGENT: Okay, of what dimension?   (Okay, ಏನು dimension ದು?)\n[17s] CUSTOMER: Ah, can you send me a 'hi' on WhatsApp? I will send you my dimension and requirement. It's about 50 tons monthly.   (ಆ ನನಗೊಂದು WhatsApp ಅಲ್ಲಿ ಹಾಯ್ ಅಂತ ಕಳಿಸ್ತೀರಾ? ನೀವು ನಾನು dimension ನು requirement ಕಳಿಸ್ತೀನಿ. Monthly ಒಂದು 50 ton ಇದೆ.)\n[21s] AGENT: Oh, is it? Where? In Bengaluru?   (ಓ ಹೌದಾ? ಎಲ್ಲಿ? ಬೆಂಗಳೂರಲ್ಲಿ?)\n[23s] CUSTOMER: Bengaluru, Peenya second stage, madam.   (ಬೆಂಗಳೂರು ಪೀಣ್ಯ second stage ಮೇಡಂ.)\n[25s] AGENT: One minute. Tell me the contact number once, I will message you right now.   (ಒಂದು ನಿಮಿಷ. ನನಗೊಂದು ಸರಿ contact number ಹೇಳಿ, ನಾನು ಇವಾಗ್ಲೇ message ಮಾಡ್ತೀನಿ.)\n[28s] CUSTOMER: 9535\n[29s] AGENT: 9535\n[30s] CUSTOMER: 24\n[31s] AGENT: 24\n[31s] CUSTOMER: 2623\n[32s] AGENT: 2623, is it?   (2623 ನಾ?)\n[33s] CUSTOMER: Yes, correct. Dynamic [inaudible]   (ಹಾ ಹೌದು. Dynamic [inaudible])\n[35s] AGENT: Your name, sir?   (ನಿಮ್ ಹೆಸರು ಸರ್?)\n[36s] CUSTOMER: Sagar.   (ಸಾಗರ್.)\n[37s] AGENT: Okay.\n[39s] AGENT: Okay sir, I have sent a text. Send me the details.   (ಆಯ್ತು ಸರ್, ನಾನು text ಹಾಕಿದ್ದೀನಿ. ನನಗೆ details ಕಳ್ಸಿ.)\n[41s] CUSTOMER: Yes, yes.   (ಹಾ ಹಾ.)\n[41s] AGENT: This is Peenya, right? Delivered in Peenya?   (ಪೀಣ್ಯ ಅಲ್ಲ ಇದು? ಪೀಣ್ಯದಲ್ಲಿ delivered?)\n[43s] CUSTOMER: Yes, yes, Peenya, in Peenya.   (ಹೌದು ಹೌದು, ಪೀಣ್ಯ, ಪೀಣ್ಯದಲ್ಲಿ.)\n[44s] AGENT: Okay, okay.   (ಸರಿ ಸರಿ.)\n[45s] CUSTOMER: Madam, give me the best price including transportation. I am already buying it now.   (ಮೇಡಂ, including transportation ನಂಗೆ best price ಕೊಡಿ. ನಾನು already ಇವಾಗ ತಗೊಂತಾ ಇದೀನಿ.)\n[47s] AGENT: We will give the final price.   (ನಾವು final price ಕೊಡ್ತೀವಿ.)\n[48s] CUSTOMER: Give the best price, I   (Best price ಕೊಡಿ, ನಾನು)\n[49s] AGENT: How much are you buying for?   (ಎಷ್ಟು ತಗೋತಾ ಇದ್ದೀರಾ?)\n[50s] CUSTOMER: No, you give yours, I will tell you. After that, I will send you the invoice. In that, if I get   (ಅಲ್ಲ, ನಿಮ್ದು ಕೊಡಿ, ನಾನು ಹೇಳ್ತೀನಿ. ಆಮೇಲೆ ನಿಮಗೆ invoice ಕಳಿಸ್ತೀನಿ. ಅದ್ರಲ್ಲಿ ಏನಾದ್ರೂ ನನಗೆ)\n[53s] AGENT: If you give the existing price, what happens is   (ನೀವು existing price ಕೊಟ್ರೆ ಏನಾಗುತ್ತೆ ಅಂತಂದ್ರೆ)\n[55s] CUSTOMER: Yes.   (ಹಾ.)\n[56s] AGENT: I will get to know if the stock we have is at that price or not, or where else   (ನಂಗೆ ಗೊತ್ತಾಗ್ಬಿಡುತ್ತೆ, ನಮ್ಮ ಹತ್ರ stock ಇರೋದಷ್ಟಕ್ಕೆ price ಗೆ ಇದೆಯಾ ಇಲ್ವಾ ಅಥವಾ ಎಲ್ಲಿ ಬೇರೆ ಕಡೆ)\n[58s] CUSTOMER: No, no, if you give me your price, I will show you, I will send the invoice. If I get it for 50 paise or one rupee less than that, I will place the order with you.   (ಅಲ್ಲ ಅಲ್ಲ, ನಿಮ್ price ನಂಗೆ ಕೊಟ್ಟಿದ್ರೆ ನಾನು, ನಾನು ತೋರಿಸ್ತೀನಿ ನಿಮಗೆ, invoice ಕೊಟ್ಟು ಕಳಿಸ್ತೀನಿ. ನಾನು ಅದಕ್ಕಿಂತ ಒಂದು 50 ಪೈಸೆ, ಒಂದು ರೂಪಾಯಿ ಕಮ್ಮಿ ಸಿಕ್ರೆ, ನಾನು ನಿಮಗೆ order place ಮಾಡಿ ಕೊಡ್ತೀನಿ.)\n[64s] AGENT: Okay sir, I have sent the communication on WhatsApp, please check. On that, send me the dimension, quantity, and details that you need.   (ಸರಿ ಸರ್, ನಿಮಗೆ WhatsApp ಅಲ್ಲಿ communication ಕಳ್ಸಿದೀನಿ ನೋಡಿ. ನಂಗೆ ಅದ್ರಲ್ಲಿ ನಿಮಗೆ ಏನು ಬೇಕಾಗಿರೋ dimension, quantity, details ಕಳ್ಸಿ.)\n[68s] CUSTOMER: Okay madam, okay.   (ಸರಿ ಮೇಡಂ, ಸರಿ.)\n[69s] AGENT: Right. Thank you.\n[71s] CUSTOMER: [inaudible]",
  "language": "Kannada",
  "languages": "[\"Kannada\", \"English\"]",
  "turn_count": 42,
  "connected": 1,
  "audio_notes": "clear: There are a few faint or inaudible words, but the main conversation is easily understandable.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "42 turns, clean transcript (7% inaudible)",
  "band_language": "Kannada",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must maintain control of the call; when the customer deflected to WhatsApp, you should have completed discovery on the call before agreeing to move offline.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a manufacturer in Bengaluru, has a 50 MT/month requirement for sheet metal and is highly price-sensitive. The agent did not follow the pitch structure, failing to perform discovery or pitch any USPs. The call concluded with an agreement to connect on WhatsApp for the customer to provide details, leaving the next step entirely with the customer.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask for permission to speak before launching into the reason for the call.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a hook, instead opening with a generic question about requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"[17s] CUSTOMER: It's about 50 tons monthly.\", \"comment\": \"Only monthly tonnage was captured, and it was volunteered by the customer, not proactively discovered by the agent.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched to address the customer's clear price trigger.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"[15s] AGENT: Okay, of what dimension?\", \"comment\": \"Agent made one attempt to get dimensions but was immediately deflected and did not capture the necessary details (grade, thickness, width) to qualify the requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"[64s] AGENT: ...send me the dimension, quantity, and details that you need.\", \"comment\": \"The next step is passive, relying entirely on the customer to send details, with no committed follow-up time from the agent.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must maintain control of the call; when the customer deflected to WhatsApp, you should have completed discovery on the call before agreeing to move offline.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"[58s] CUSTOMER: ...if you give me your price... If I get it for 50 paise or one rupee less than that, I will place the order with you.\", \"response\": \"[53s] AGENT: If you give the existing price, what happens is I will get to know if the stock we have is at that price or not...\"}, {\"obj_type\": \"incumbent_supplier\", \"state\": \"mishandled\", \"evidence\": \"[45s] CUSTOMER: I am already buying it now.\", \"response\": \"\"}, {\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"[17s] CUSTOMER: ...can you send me a 'hi' on WhatsApp? I will send you my dimension and requirement.\", \"response\": \"[25s] AGENT: One minute. Tell me the contact number once, I will message you right now.\"}], \"call_summary\": \"The customer, a manufacturer in Bengaluru, has a 50 MT/month requirement for sheet metal and is highly price-sensitive. The agent did not follow the pitch structure, failing to perform discovery or pitch any USPs. The call concluded with an agreement to connect on WhatsApp for the customer to provide details, leaving the next step entirely with the customer.\"}",
  "error": null,
  "latency_ms": 54475,
  "input_tokens": 3928,
  "output_tokens": 1014,
  "created_at": "2026-09-25 11:11:00",
  "sentiment": "positive",
  "sentiment_score": 0.629,
  "sentiment_confidence": "high",
  "pos": 10,
  "neg": 2,
  "lex_hits": 13,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.486,
  "agent_talk_sec": 29.1,
  "customer_talk_sec": 30.8,
  "dead_air_sec": 62.1,
  "longest_monologue_sec": 4.2,
  "agent_wpm": 294.8,
  "interruptions": 0,
  "agent_turns": 21,
  "customer_turns": 21,
  "discovery_qs": 10,
  "words_agent": 143,
  "words_customer": 149,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178901991021",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.48,
      "end_s": 1.01,
      "text_en": "Hello?",
      "text_native": "ಹಲೋ?"
    },
    {
      "ucid": "21112178901991021",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.5,
      "end_s": 1.9,
      "text_en": "Hello.",
      "text_native": "ಹಲೋ."
    },
    {
      "ucid": "21112178901991021",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.1,
      "end_s": 2.6,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    },
    {
      "ucid": "21112178901991021",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.2,
      "end_s": 5.2,
      "text_en": "Sir, I am calling from JSW One.",
      "text_native": "ಸರ್, ನಾನು JSW One ಇಂದ ಕಾಲ್ ಮಾಡ್ತಾ ಇದೀನಿ."
    },
    {
      "ucid": "21112178901991021",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.4,
      "end_s": 6.6,
      "text_en": "From where, madam? JSW One?",
      "text_native": "ಎಲ್ಲಿಂದ ಮೇಡಂ? JSW One ಆ?"
    },
    {
      "ucid": "21112178901991021",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.6,
      "end_s": 7.5,
      "text_en": "JSW One, yes.",
      "text_native": "JSW One, ಹೌದು."
    },
    {
      "ucid": "21112178901991021",
      "idx": 6,
      "speaker": "customer",
      "start_s": 7.5,
      "end_s": 8.6,
      "text_en": "Ah okay madam, tell me.",
      "text_native": "ಆ ಓಕೆ ಮೇಡಂ, ಹೇಳಿ."
    },
    {
      "ucid": "21112178901991021",
      "idx": 7,
      "speaker": "agent",
      "start_s": 9.1,
      "end_s": 11.8,
      "text_en": "Sir, that's it, is there any enquiry for structural steel building material now?",
      "text_native": "ಸರ್ ಅದೇ, ಏನಾದ್ರೂ structural steel building material enquiry ಇದೆಯಾ ಇವಾಗ?"
    },
    {
      "ucid": "21112178901991021",
      "idx": 8,
      "speaker": "customer",
      "start_s": 11.8,
      "end_s": 14.4,
      "text_en": "We have a sheet metal requirement, madam, but we need the best price.",
      "text_native": "Sheet metal requirement ಇದೆ ಮೇಡಂ ನಮಗೆ, but best price ಬೇಕು."
    },
    {
      "ucid": "21112178901991021",
      "idx": 9,
      "speaker": "agent",
      "start_s": 14.9,
      "end_s": 16.2,
      "text_en": "Okay, of what dimension?",
      "text_native": "Okay, ಏನು dimension ದು?"
    },
    {
      "ucid": "21112178901991021",
      "idx": 10,
      "speaker": "customer",
      "start_s": 16.6,
      "end_s": 20.8,
      "text_en": "Ah, can you send me a 'hi' on WhatsApp? I will send you my dimension and requirement. It's about 50 tons monthly.",
      "text_native": "ಆ ನನಗೊಂದು WhatsApp ಅಲ್ಲಿ ಹಾಯ್ ಅಂತ ಕಳಿಸ್ತೀರಾ? ನೀವು ನಾನು dimension ನು requirement ಕಳಿಸ್ತೀನಿ. Monthly ಒಂದು 50 ton ಇದೆ."
    },
    {
      "ucid": "21112178901991021",
      "idx": 11,
      "speaker": "agent",
      "start_s": 21.3,
      "end_s": 22.8,
      "text_en": "Oh, is it? Where? In Bengaluru?",
      "text_native": "ಓ ಹೌದಾ? ಎಲ್ಲಿ? ಬೆಂಗಳೂರಲ್ಲಿ?"
    },
    {
      "ucid": "21112178901991021",
      "idx": 12,
      "speaker": "customer",
      "start_s": 22.8,
      "end_s": 24.4,
      "text_en": "Bengaluru, Peenya second stage, madam.",
      "text_native": "ಬೆಂಗಳೂರು ಪೀಣ್ಯ second stage ಮೇಡಂ."
    },
    {
      "ucid": "21112178901991021",
      "idx": 13,
      "speaker": "agent",
      "start_s": 24.8,
      "end_s": 27.4,
      "text_en": "One minute. Tell me the contact number once, I will message you right now.",
      "text_native": "ಒಂದು ನಿಮಿಷ. ನನಗೊಂದು ಸರಿ contact number ಹೇಳಿ, ನಾನು ಇವಾಗ್ಲೇ message ಮಾಡ್ತೀನಿ."
    },
    {
      "ucid": "21112178901991021",
      "idx": 14,
      "speaker": "customer",
      "start_s": 27.8,
      "end_s": 28.6,
      "text_en": "9535",
      "text_native": "9535"
    },
    {
      "ucid": "21112178901991021",
      "idx": 15,
      "speaker": "agent",
      "start_s": 28.9,
      "end_s": 29.6,
      "text_en": "9535",
      "text_native": "9535"
    },
    {
      "ucid": "21112178901991021",
      "idx": 16,
      "speaker": "customer",
      "start_s": 29.8,
      "end_s": 30.3,
      "text_en": "24",
      "text_native": "24"
    },
    {
      "ucid": "21112178901991021",
      "idx": 17,
      "speaker": "agent",
      "start_s": 30.7,
      "end_s": 31.1,
      "text_en": "24",
      "text_native": "24"
    },
    {
      "ucid": "21112178901991021",
      "idx": 18,
      "speaker": "customer",
      "start_s": 31.4,
      "end_s": 32.0,
      "text_en": "2623",
      "text_native": "2623"
    },
    {
      "ucid": "21112178901991021",
      "idx": 19,
      "speaker": "agent",
      "start_s": 32.4,
      "end_s": 33.1,
      "text_en": "2623, is it?",
      "text_native": "2623 ನಾ?"
    },
    {
      "ucid": "21112178901991021",
      "idx": 20,
      "speaker": "customer",
      "start_s": 33.4,
      "end_s": 34.8,
      "text_en": "Yes, correct. Dynamic [inaudible]",
      "text_native": "ಹಾ ಹೌದು. Dynamic [inaudible]"
    },
    {
      "ucid": "21112178901991021",
      "idx": 21,
      "speaker": "agent",
      "start_s": 34.8,
      "end_s": 35.4,
      "text_en": "Your name, sir?",
      "text_native": "ನಿಮ್ ಹೆಸರು ಸರ್?"
    },
    {
      "ucid": "21112178901991021",
      "idx": 22,
      "speaker": "customer",
      "start_s": 35.7,
      "end_s": 36.2,
      "text_en": "Sagar.",
      "text_native": "ಸಾಗರ್."
    },
    {
      "ucid": "21112178901991021",
      "idx": 23,
      "speaker": "agent",
      "start_s": 36.9,
      "end_s": 37.3,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178901991021",
      "idx": 24,
      "speaker": "agent",
      "start_s": 38.6,
      "end_s": 40.8,
      "text_en": "Okay sir, I have sent a text. Send me the details.",
      "text_native": "ಆಯ್ತು ಸರ್, ನಾನು text ಹಾಕಿದ್ದೀನಿ. ನನಗೆ details ಕಳ್ಸಿ."
    },
    {
      "ucid": "21112178901991021",
      "idx": 25,
      "speaker": "customer",
      "start_s": 40.8,
      "end_s": 41.3,
      "text_en": "Yes, yes.",
      "text_native": "ಹಾ ಹಾ."
    },
    {
      "ucid": "21112178901991021",
      "idx": 26,
      "speaker": "agent",
      "start_s": 41.3,
      "end_s": 42.6,
      "text_en": "This is Peenya, right? Delivered in Peenya?",
      "text_native": "ಪೀಣ್ಯ ಅಲ್ಲ ಇದು? ಪೀಣ್ಯದಲ್ಲಿ delivered?"
    },
    {
      "ucid": "21112178901991021",
      "idx": 27,
      "speaker": "customer",
      "start_s": 42.6,
      "end_s": 43.8,
      "text_en": "Yes, yes, Peenya, in Peenya.",
      "text_native": "ಹೌದು ಹೌದು, ಪೀಣ್ಯ, ಪೀಣ್ಯದಲ್ಲಿ."
    },
    {
      "ucid": "21112178901991021",
      "idx": 28,
      "speaker": "agent",
      "start_s": 44.1,
      "end_s": 44.6,
      "text_en": "Okay, okay.",
      "text_native": "ಸರಿ ಸರಿ."
    },
    {
      "ucid": "21112178901991021",
      "idx": 29,
      "speaker": "customer",
      "start_s": 44.7,
      "end_s": 47.2,
      "text_en": "Madam, give me the best price including transportation. I am already buying it now.",
      "text_native": "ಮೇಡಂ, including transportation ನಂಗೆ best price ಕೊಡಿ. ನಾನು already ಇವಾಗ ತಗೊಂತಾ ಇದೀನಿ."
    },
    {
      "ucid": "21112178901991021",
      "idx": 30,
      "speaker": "agent",
      "start_s": 47.2,
      "end_s": 48.4,
      "text_en": "We will give the final price.",
      "text_native": "ನಾವು final price ಕೊಡ್ತೀವಿ."
    },
    {
      "ucid": "21112178901991021",
      "idx": 31,
      "speaker": "customer",
      "start_s": 48.4,
      "end_s": 49.2,
      "text_en": "Give the best price, I",
      "text_native": "Best price ಕೊಡಿ, ನಾನು"
    },
    {
      "ucid": "21112178901991021",
      "idx": 32,
      "speaker": "agent",
      "start_s": 49.2,
      "end_s": 50.0,
      "text_en": "How much are you buying for?",
      "text_native": "ಎಷ್ಟು ತಗೋತಾ ಇದ್ದೀರಾ?"
    },
    {
      "ucid": "21112178901991021",
      "idx": 33,
      "speaker": "customer",
      "start_s": 50.4,
      "end_s": 53.0,
      "text_en": "No, you give yours, I will tell you. After that, I will send you the invoice. In that, if I get",
      "text_native": "ಅಲ್ಲ, ನಿಮ್ದು ಕೊಡಿ, ನಾನು ಹೇಳ್ತೀನಿ. ಆಮೇಲೆ ನಿಮಗೆ invoice ಕಳಿಸ್ತೀನಿ. ಅದ್ರಲ್ಲಿ ಏನಾದ್ರೂ ನನಗೆ"
    },
    {
      "ucid": "21112178901991021",
      "idx": 34,
      "speaker": "agent",
      "start_s": 53.0,
      "end_s": 54.4,
      "text_en": "If you give the existing price, what happens is",
      "text_native": "ನೀವು existing price ಕೊಟ್ರೆ ಏನಾಗುತ್ತೆ ಅಂತಂದ್ರೆ"
    },
    {
      "ucid": "21112178901991021",
      "idx": 35,
      "speaker": "customer",
      "start_s": 54.8,
      "end_s": 55.1,
      "text_en": "Yes.",
      "text_native": "ಹಾ."
    },
    {
      "ucid": "21112178901991021",
      "idx": 36,
      "speaker": "agent",
      "start_s": 55.6,
      "end_s": 58.0,
      "text_en": "I will get to know if the stock we have is at that price or not, or where else",
      "text_native": "ನಂಗೆ ಗೊತ್ತಾಗ್ಬಿಡುತ್ತೆ, ನಮ್ಮ ಹತ್ರ stock ಇರೋದಷ್ಟಕ್ಕೆ price ಗೆ ಇದೆಯಾ ಇಲ್ವಾ ಅಥವಾ ಎಲ್ಲಿ ಬೇರೆ ಕಡೆ"
    },
    {
      "ucid": "21112178901991021",
      "idx": 37,
      "speaker": "customer",
      "start_s": 58.0,
      "end_s": 63.2,
      "text_en": "No, no, if you give me your price, I will show you, I will send the invoice. If I get it for 50 paise or one rupee less than that, I will place the order with you.",
      "text_native": "ಅಲ್ಲ ಅಲ್ಲ, ನಿಮ್ price ನಂಗೆ ಕೊಟ್ಟಿದ್ರೆ ನಾನು, ನಾನು ತೋರಿಸ್ತೀನಿ ನಿಮಗೆ, invoice ಕೊಟ್ಟು ಕಳಿಸ್ತೀನಿ. ನಾನು ಅದಕ್ಕಿಂತ ಒಂದು 50 ಪೈಸೆ, ಒಂದು ರೂಪಾಯಿ ಕಮ್ಮಿ ಸಿಕ್ರೆ, ನಾನು ನಿಮಗೆ order place ಮಾಡಿ ಕೊಡ್ತೀನಿ."
    },
    {
      "ucid": "21112178901991021",
      "idx": 38,
      "speaker": "agent",
      "start_s": 63.6,
      "end_s": 67.8,
      "text_en": "Okay sir, I have sent the communication on WhatsApp, please check. On that, send me the dimension, quantity, and details that you need.",
      "text_native": "ಸರಿ ಸರ್, ನಿಮಗೆ WhatsApp ಅಲ್ಲಿ communication ಕಳ್ಸಿದೀನಿ ನೋಡಿ. ನಂಗೆ ಅದ್ರಲ್ಲಿ ನಿಮಗೆ ಏನು ಬೇಕಾಗಿರೋ dimension, quantity, details ಕಳ್ಸಿ."
    },
    {
      "ucid": "21112178901991021",
      "idx": 39,
      "speaker": "customer",
      "start_s": 68.0,
      "end_s": 68.8,
      "text_en": "Okay madam, okay.",
      "text_native": "ಸರಿ ಮೇಡಂ, ಸರಿ."
    },
    {
      "ucid": "21112178901991021",
      "idx": 40,
      "speaker": "agent",
      "start_s": 69.2,
      "end_s": 70.1,
      "text_en": "Right. Thank you.",
      "text_native": "Right. Thank you."
    },
    {
      "ucid": "21112178901991021",
      "idx": 41,
      "speaker": "customer",
      "start_s": 70.8,
      "end_s": 72.2,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    }
  ],
  "steps": [
    {
      "ucid": "21112178901991021",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not ask for permission to speak before launching into the reason for the call."
    },
    {
      "ucid": "21112178901991021",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a hook, instead opening with a generic question about requirements."
    },
    {
      "ucid": "21112178901991021",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "[17s] CUSTOMER: It's about 50 tons monthly.",
      "comment": "Only monthly tonnage was captured, and it was volunteered by the customer, not proactively discovered by the agent."
    },
    {
      "ucid": "21112178901991021",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched to address the customer's clear price trigger."
    },
    {
      "ucid": "21112178901991021",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "[15s] AGENT: Okay, of what dimension?",
      "comment": "Agent made one attempt to get dimensions but was immediately deflected and did not capture the necessary details (grade, thickness, width) to qualify the requirement."
    },
    {
      "ucid": "21112178901991021",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "[64s] AGENT: ...send me the dimension, quantity, and details that you need.",
      "comment": "The next step is passive, relying entirely on the customer to send details, with no committed follow-up time from the agent."
    }
  ],
  "objections": [
    {
      "ucid": "21112178901991021",
      "obj_type": "price",
      "state": "mishandled",
      "evidence": "[58s] CUSTOMER: ...if you give me your price... If I get it for 50 paise or one rupee less than that, I will place the order with you.",
      "response": "[53s] AGENT: If you give the existing price, what happens is I will get to know if the stock we have is at that price or not..."
    },
    {
      "ucid": "21112178901991021",
      "obj_type": "incumbent_supplier",
      "state": "mishandled",
      "evidence": "[45s] CUSTOMER: I am already buying it now.",
      "response": ""
    },
    {
      "ucid": "21112178901991021",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "[17s] CUSTOMER: ...can you send me a 'hi' on WhatsApp? I will send you my dimension and requirement.",
      "response": "[25s] AGENT: One minute. Tell me the contact number once, I will message you right now."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}