Call 21112178901963311 2026-09-10 · dhruv · 0:51
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise, but it does not affect transcription quality.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.15
confidence high · +2/−2
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified JSW but did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead jumping directly to qualification.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked to understand the customer's business or needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Uh sir, is there any requirement for sheet metals etc.?
Summary
The agent called from JSW and immediately asked if the customer had a requirement for sheet metals. The customer stated they had no current requirement. The agent then ended the call, asking the customer to get in touch if a need arises in the future.
Coaching
You skipped the opener, hook, and discovery steps and immediately asked for a requirement, which led to a quick shutdown. Always build value and rapport before asking for business.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, I was calling from JSW. The agent identified JSW but did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead jumping directly to qualification. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business or needs. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was done. |
| SL5 Qualify | 2 | pass | – | 2.0 | Uh sir, is there any requirement for sheet metals etc.? The agent successfully asked if a current requirement exists, though the customer immediately declined. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | If there is anything, please let me know, sir. The call was closed passively without a committed next step like a scheduled callback or a quote. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.618 | 6.3s | 3.9s | 40.8s | 2.3s | 266.7 | 0 | 5 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
हेलो?
agent
1.8s
Hello?
हेलो?
customer
2.6s
Yes.
हां।
agent
3.0s
Sir, I was calling from JSW.
सर JSW से बात कर रहा था मैं।
customer
4.9s
Tell me.
बोलिए।
agent
5.8s
Uh sir, is there any requirement for sheet metals etc.?
अह सर कुछ रिक्वायरमेंट है शीट मेटल्स वगेरा की?
customer
8.4s
No, right now we don't have any.
नहीं, अभी तो नहीं है अपने पास।
agent
10.0s
Okay. If there is anything, please let me know, sir.
ओके। कुछ रहता है तो प्लीज बताइएगा सर।
customer
12.2s
Okay, okay. I will let you know.
ठीक है ठीक है। मैं बता दूंगा।
agent
13.6s
Yes.
हां।