{
  "ucid": "21112178901963311",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 11:23:53",
  "end_time": "2026-09-10 11:24:44",
  "duration_sec": 51,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAe46d9d8d7104a6aefa709e0d0a415529.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 411,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178901963311__DIAe46d9d8d7104a6aefa709e0d0a415529.mp3",
  "audio_bytes": 66960,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 22.32,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हेलो?)\n[2s] AGENT: Hello?   (हेलो?)\n[3s] CUSTOMER: Yes.   (हां।)\n[3s] AGENT: Sir, I was calling from JSW.   (सर JSW से बात कर रहा था मैं।)\n[5s] CUSTOMER: Tell me.   (बोलिए।)\n[6s] AGENT: Uh sir, is there any requirement for sheet metals etc.?   (अह सर कुछ रिक्वायरमेंट है शीट मेटल्स वगेरा की?)\n[8s] CUSTOMER: No, right now we don't have any.   (नहीं, अभी तो नहीं है अपने पास।)\n[10s] AGENT: Okay. If there is anything, please let me know, sir.   (ओके। कुछ रहता है तो प्लीज बताइएगा सर।)\n[12s] CUSTOMER: Okay, okay. I will let you know.   (ठीक है ठीक है। मैं बता दूंगा।)\n[14s] AGENT: Yes.   (हां।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise, but it does not affect transcription quality.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You skipped the opener, hook, and discovery steps and immediately asked for a requirement, which led to a quick shutdown. Always build value and rapport before asking for business.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called from JSW and immediately asked if the customer had a requirement for sheet metals. The customer stated they had no current requirement. The agent then ended the call, asking the customer to get in touch if a need arises in the future.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, I was calling from JSW.\", \"comment\": \"The agent identified JSW but did not use the customer's name or ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a supply or price hook, instead jumping directly to qualification.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked to understand the customer's business or needs.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was done.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh sir, is there any requirement for sheet metals etc.?\", \"comment\": \"The agent successfully asked if a current requirement exists, though the customer immediately declined.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"If there is anything, please let me know, sir.\", \"comment\": \"The call was closed passively without a committed next step like a scheduled callback or a quote.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the opener, hook, and discovery steps and immediately asked for a requirement, which led to a quick shutdown. Always build value and rapport before asking for business.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called from JSW and immediately asked if the customer had a requirement for sheet metals. The customer stated they had no current requirement. The agent then ended the call, asking the customer to get in touch if a need arises in the future.\"}",
  "error": null,
  "latency_ms": 24217,
  "input_tokens": 2767,
  "output_tokens": 688,
  "created_at": "2026-09-25 11:10:39",
  "sentiment": "neutral",
  "sentiment_score": -0.146,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 2,
  "lex_hits": 6,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.618,
  "agent_talk_sec": 6.3,
  "customer_talk_sec": 3.9,
  "dead_air_sec": 40.8,
  "longest_monologue_sec": 2.3,
  "agent_wpm": 266.7,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 5,
  "discovery_qs": 2,
  "words_agent": 28,
  "words_customer": 18,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178901963311",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.89,
      "end_s": 1.33,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178901963311",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.84,
      "end_s": 2.24,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178901963311",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.56,
      "end_s": 2.86,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178901963311",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.0,
      "end_s": 4.44,
      "text_en": "Sir, I was calling from JSW.",
      "text_native": "सर JSW से बात कर रहा था मैं।"
    },
    {
      "ucid": "21112178901963311",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.9,
      "end_s": 5.26,
      "text_en": "Tell me.",
      "text_native": "बोलिए।"
    },
    {
      "ucid": "21112178901963311",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.8,
      "end_s": 8.14,
      "text_en": "Uh sir, is there any requirement for sheet metals etc.?",
      "text_native": "अह सर कुछ रिक्वायरमेंट है शीट मेटल्स वगेरा की?"
    },
    {
      "ucid": "21112178901963311",
      "idx": 6,
      "speaker": "customer",
      "start_s": 8.42,
      "end_s": 9.84,
      "text_en": "No, right now we don't have any.",
      "text_native": "नहीं, अभी तो नहीं है अपने पास।"
    },
    {
      "ucid": "21112178901963311",
      "idx": 7,
      "speaker": "agent",
      "start_s": 10.0,
      "end_s": 11.84,
      "text_en": "Okay. If there is anything, please let me know, sir.",
      "text_native": "ओके। कुछ रहता है तो प्लीज बताइएगा सर।"
    },
    {
      "ucid": "21112178901963311",
      "idx": 8,
      "speaker": "customer",
      "start_s": 12.2,
      "end_s": 13.54,
      "text_en": "Okay, okay. I will let you know.",
      "text_native": "ठीक है ठीक है। मैं बता दूंगा।"
    },
    {
      "ucid": "21112178901963311",
      "idx": 9,
      "speaker": "agent",
      "start_s": 13.6,
      "end_s": 13.84,
      "text_en": "Yes.",
      "text_native": "हां।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178901963311",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, I was calling from JSW.",
      "comment": "The agent identified JSW but did not use the customer's name or ask for permission to speak."
    },
    {
      "ucid": "21112178901963311",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a supply or price hook, instead jumping directly to qualification."
    },
    {
      "ucid": "21112178901963311",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked to understand the customer's business or needs."
    },
    {
      "ucid": "21112178901963311",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was done."
    },
    {
      "ucid": "21112178901963311",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Uh sir, is there any requirement for sheet metals etc.?",
      "comment": "The agent successfully asked if a current requirement exists, though the customer immediately declined."
    },
    {
      "ucid": "21112178901963311",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "If there is anything, please let me know, sir.",
      "comment": "The call was closed passively without a committed next step like a scheduled callback or a quote."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}