Call 21112178901913351 2026-09-10 · Aditya Pandey · 4:37
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | Interested | full conversation 63 turns, clean transcript (2% inaudible) | Hindi | 63 | new_registration (campaign_name:high) |
Audio: partial: The agent's voice cuts out or becomes very faint multiple times, making some parts of their speech difficult to transcribe with certainty.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
8.0/10
full conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.12
confidence high · +3/−18
from 22 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−1.5 pts
Full discovery (8 Qs)
Agent covered business type (Q1), end application (Q2 - turnkey projects), quantity (Q3 - truckloads), brands (Q4), and payment terms (Q5), but missed asking about current/past JSW buying.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−0.5 pts
Verify basic profile (4 Qs)
The agent asked about the business type (Q1) and the customer's detailed questions confirmed their procurement involvement (Q3), but the agent did not ask for the procurement city or verify contact details.
How Sajal Bhaskar did it on a
10.0/10 call —
आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था... [Customer:] ये मेरा खुद का है ना... तलोज़ा से करोगे तो 63100 चल रहा था... मैं दूसरे नंबर से WhatsApp करता हूं, वो वाला कर लीजिएगा।
did well
Warm welcome opener
Sir, hello, this is Aditya Pandey calling from JSW One. Actually, you had registered on our platform, I called regarding that.
Platform education
I will get you the rate for JSW itself, and you will also get a TC with it.
Summary
The customer is a turnkey project contractor with an immediate requirement for a 40-ton truckload of TMT in various sizes (8, 10, 12, 16mm). They are highly price-sensitive and open to secondary brands. The agent gathered the material specifications, explained the credit policy, and committed to providing a quote the next morning.
Coaching
When the customer is price-sensitive, proactively offer to quote both primary and secondary brands to show flexibility, and always explain that our price is an all-inclusive landed cost.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, hello, this is Aditya Pandey calling from JSW One. Actually, you had registered on our platform, I called regarding that. The agent provided a warm welcome, stated their name and company, and referenced the customer's registration, which is the correct opener. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 2 | 0.5 | And I just wanted to know about your business. Are you a manufacturer, sir? The agent asked about the business type (Q1) and the customer's detailed questions confirmed their procurement involvement (Q3), but the agent did not ask for the procurement city or verify contact details. |
| NR3 Full discovery (8 Qs) | 3 | partial | 5 | 1.5 | Sir, I was saying, do you prefer JSW, or do you sometimes prefer secondary brands as well, like Kalika, or Gaj Kesari or Agent covered business type (Q1), end application (Q2 - turnkey projects), quantity (Q3 - truckloads), brands (Q4), and payment terms (Q5), but missed asking about current/past JSW buying. |
| NR4 Platform education | 1 | pass | – | 1.0 | I will get you the rate for JSW itself, and you will also get a TC with it. The agent explained the product range (TMT, HR, CR etc.) and mentioned a key benefit of buying from the platform: receiving a Test Certificate (TC). |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | Yes, in what thickness do you need the material, sir? ... 8 mm, 10 mm, 12 mm, 16 mm. The agent identified a current requirement for TMT and successfully captured the full specifications (diameters and grade preference). |
| NR6 Closure - one of three outcomes | 2 | pass | – | 2.0 | I will get you the rate for this tomorrow morning after talking to someone. The agent committed to a specific next action (getting a rate) within a defined timeframe (tomorrow morning), which constitutes a clear closure. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | handled | But for me, the rate is the main thing, what it will be. |
Okay, so what we can do is, we can do both. We can do secondary, we can do primary. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.555 | 73.6s | 58.9s | 144.5s | 6.4s | 346.5 | 0 | 31 | 32 | 10 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
The seventh one we were talking about, the 44. Hello?
જે સાતમે અમે કહેતો તો જે 44. Hello?
agent
2.6s
Hello?
customer
3.0s
Yes, speak.
हां बोलो।
agent
4.0s
Sir, hello, this is Aditya Pandey calling from JSW One.
सर नमस्ते, आदित्य पांडे बात कर रहा था JSW One से।
customer
6.5s
Yes.
हां।
agent
7.2s
Actually, you had registered on our platform, I called regarding that. And I just wanted to know about your business. Are you a manufacturer, sir?
Actually में आप हमारे प्लेटफार्म पर रजिस्टर किए थे उसी के रिगार्डिंग कॉल किया था। और वही जानना था सर आपके बिजनेस के बारे में। आप मैन्युफैक्चरर है सर?
customer
12.5s
No, we do all turnkey projects.
नहीं, हम टर्नकी प्रोजेक्ट्स करते हैं सब।
agent
14.8s
Okay. Okay sir. So do you have any requirement in this steel, MS sheet, sir?
ओके। ओके सर। तो आपका ये स्टील, MS sheet में कुछ रिक्वायरमेंट रहता है सर?
customer
18.1s
I need it in steel, steel, cement.
स्टील में चाहिए, स्टील, सीमेंट।
agent
19.9s
Yes, uh, we supply in mild steel, sir, HR, CR, GP, PPGI, TMT, everything. Whatever material you require.
हां, uh हम माइल्ड स्टील में सप्लाई करते हैं सर, HR, CR, GP, PPGI, TMT सब। जो आपको मटेरियल रिक्वायर्ड हो।
customer
24.3s
What are you saying, sir?
क्या बोल रहे हो सर?
agent
25.2s
I was saying that sir, we have material available in mild steel, HR, CR, PPGI, GP, TMT material or structural, whatever you require.
मैं बोल रहा था कि सर हमारे पास माइल्ड स्टील में रहता है मटेरियल अवेलेबल है, HR, CR, PPGI, GP, TMT मटेरियल या स्ट्रक्चरल जो आपको रिक्वायर्ड हो।
customer
29.8s
In TMT, yes.
TMT में, हां।
agent
31.1s
So now, would you like to buy in primary or secondary, sir?
तो अभी आप मतलब प्राइमरी में बाय करना चाहेंगे कि सेकेंडरी में सर?
customer
33.9s
Meaning, I needed the rate and all, what it is, what is the current rate, what is on credit.
मतलब आपको मेरेको रेट और सब चाहिए था कि क्या है, करंट में क्या है, क्रेडिट में क्या है।
agent
37.5s
Sir, we only do... first two transactions on advance, after that we credit
सर हम लोग तो सिर्फ एडवांस पहले दो ट्रांजैक्शन उसके बाद हम क्रेडिट
customer
40.0s
What do you do?
क्या करते हो?
agent
40.5s
First two transactions on advance, after that we credit
एडवांस पे पहले दो ट्रांजैक्शन, उसके बाद हम क्रेडिट
customer
42.0s
Okay.
ओके।
agent
42.4s
Okay.
ओके।
customer
43.2s
Okay. What will be the rate for TMT?
ओके। क्या रेट होगा TMT का?
agent
44.4s
Yes, in what thickness do you need the material, sir?
हां, आपका क्या थिकनेस में चाहिए सर आपको मटेरियल?
customer
46.7s
What?
क्या?
agent
47.3s
Meaning, what will be the diameter of the TMT, sir?
मतलब डायमीटर क्या रहेगी सर TMT की?
customer
48.9s
8 mm, 10 mm, 12 mm, 16 mm.
agent
51.8s
Do you need this in Fe 550?
ये Fe 550 में चाहिए आपको?
customer
53.8s
Yes, yes. 500 will also work, 500 D will also work, 550 will also work.
हां, हां। 500 भी चलेगा, 500 D भी चलेगा, 550 भी चलेगा।
agent
56.7s
Okay sir. And this is how many tons?
ओके सर। और ये कितना टन है?
customer
58.5s
And?
और?
agent
59.2s
How many tons is this quantity, sir?
कितने टन में है सर ये क्वांटिटी इसकी?
customer
60.9s
You tell me, if you do a full truckload, then a truckload, because I have a big project. So take it in a truckload or how do you give it, how many tons do you deliver, what is the minimum?
आप बोलो, पूरा गाड़ी करते हो तो गाड़ी और, क्योंकि मेरा तो बड़ा प्रोजेक्ट है। तो गाड़ी में लो या कैसे देते हो, डिलीवरी कितना टन लेते हो, मिनिमम क्या है?
agent
65.9s
Sir, see, you can take a minimum of 10 tons as well.
सर देखिए मिनिमम तो 10 टन भी ले सकते हैं।
customer
67.5s
Up to 10 tons will come?
10 टन तक आ जाएगा?
agent
68.3s
Yes, but if you take up to 40 tons, then the freight charges will be less for you accordingly.
हां, लेकिन 40 टन तक लेंगे तो फ्रेट का आपको चार्जेस कम पड़ेंगे उस हिसाब से।
customer
71.0s
Okay, transportation will become less.
ओके, ट्रांसपोर्टेशन का कम हो जाएगा।
agent
72.3s
Yes, if you take in a larger quantity.
हां, अगर आप ज्यादा क्वांटिटी में लेंगे।
customer
73.5s
How much comes in one truck? 35 or 40 tons?
एक गाड़ी में कितना आता है? 35 या 40 टन आता है?
agent
75.0s
Yes, 40 tons comes in it, sir.
हां, 40 टन आता है सर इसमें।
customer
76.1s
40 tons comes. Yes, that's fine, that will be done, no problem with that. But for me, the rate is the main thing, what it will be.
40 टन आ जाता है। हां ठीक है, वो तो हो जाएगा, उसमें कोई दिक्कत नहीं है। पर मेरेको रेट मेन है, क्या होगा।
agent
80.1s
Okay. By the way, that's what I wanted to know, you mostly JSW, Tata, this is the material you supply
ओके। वैसे मैं वही जानना चाह रहा था आप ज्यादातर JSW, Tata, यही मटेरियल सप्लाई
customer
82.8s
Your voice is breaking, sir, your voice is breaking.
आवाज कट रहा है सर, आवाज कट रहा है।
agent
84.4s
Sir, I was saying, do you prefer JSW, or do you sometimes prefer secondary brands as well, like Kalika, or Gaj Kesari or
सर मैं बोल रहा था कि आप JSW ये प्रेफर करते हैं कि आपका भी सेकेंडरी ब्रांड भी प्रेफर करते हैं जैसे कलिका, या गजकेसरी या
customer
88.0s
What are you saying?
क्या बोल रहे हो?
agent
88.8s
Sir, secondary, do you buy only primary brands or do you buy secondary as well?
सर सेकेंडरी, आप प्राइमरी ब्रांड ही बाय करते हैं कि सेकेंडरी भी बाय करते हैं?
customer
90.8s
No, we do secondary as well.
नहीं, सेकेंडरी भी करते हैं हम।
agent
92.4s
Okay, so what we can do is, we can do both. We can do secondary, we can do primary. If you... if you want JSW's, I will get you the rate for JSW itself, and you will also get a TC with it.
ओके, तो हम लोग क्या है, दोनों भी कर सकते हैं। सेकेंडरी भी कर सकते हैं, प्राइमरी भी कर सकते हैं। अगर आप मैं आपको JSW का आपको चाहिए तो मैं JSW का ही आपको रेट दिलवा दूंगा और इसमें आपको TC भी मिलेगा इसके साथ।
customer
99.2s
No, secondary will also work for me, there's nothing like that, even in JSW.
नहीं, सेकेंडरी भी चलेगा मेरेको तो, ऐसा कुछ नहीं है JSW में भी।
agent
101.8s
Okay, so I'll get it in secondary, I mean, Gaj Kesari's I'll give you
ठीक है, तो मैं सेकेंडरी में दिलवा, मैं मतलब गजकेसरी का मैं आपको
customer
103.8s
Which other one is there besides JSW, do you have any other or not?
दूसरा कौनसा है JSW के सिवा, दूसरा कोई है अपने पास कि नहीं है?
agent
106.1s
We have it, sir. There's Kalika, that's what I told you, there's Kalika, there's Gaj Kesari.
है ना सर, कलिका है, मैंने वही तो बताया था, कलिका है, गजकेसरी है।
customer
108.7s
Yes, it will work, that will also work. For me, what happens is, any developer runs it. It just needs to be my grade, which is 500, 500D, something. Any brand will do, no problem with that.
हां, चलेगा, वो भी चलेगा। मेरेको तो क्या, डेवलपर कोई भी चलाता है। सिर्फ ग्रेड होना चाहिए मेरा जो है, 500, 500D, समथिंग। कोई भी ब्रांड हो, उससे कोई दिक्कत नहीं है।
agent
115.1s
Okay. Okay sir, meaning your rate, meaning in the rate I [inaudible]
ठीक है। ओके सर, मतलब आपका रेट, मतलब रेट में मैं [inaudible]
customer
118.2s
What are you saying?
क्या बोल रहे हो?
agent
118.9s
Okay sir, I was saying rate, you rate
ठीक है सर, मैं बोल रहा था रेट, आपको रेट
customer
120.0s
Yes, in the rate, exactly, yes. Get the rate done for me, it will be good.
हां, रेट में, एक्जेक्टली, येस। रेट मेरेको थोड़ा करके दे दो, तो अच्छा रहेगा।
agent
122.6s
Okay sir. Okay, no issue, sir. Uh, I'll do one thing, these four thicknesses you've mentioned, 8 mm, 10 mm, 12 and 16,
ओके सर। ठीक है, कोई इशू नहीं है सर। अह एक काम करता हूं, मैं ये जो आपने चार थिकनेस बताई है, 8 mm, 10 mm, 12 और 16,
customer
126.8s
This one's 12, 16, yes.
इसका मैं 12, 16, हां।
agent
128.0s
Yes, so this I... do you need it in any quantity per thickness or in one single quantity
हां, तो ये मैं आपको मतलब पर थिकनेस के अकॉर्डिंग कोई क्वांटिटी में चाहिए कि आप एक ही क्वांटिटी में
customer
131.2s
No, I will do it in a mix. I will give the order. You give me the rate. For 10... no, give it for the whole truckload of 40, 40 tons. So I will order it all at once. Then how much for 8, in that how much for 12, for 10, I will tell you that.
नहीं, मैं मिक्स में करूंगा। मैं ऑर्डर दे दूंगा। आप मेरेको रेट दे दो। कि 10 का, नहीं, पूरे गाड़ी का ही दे दो 40 का, 40 टन का। तो एक ही साथ में मंगवा लूंगा। तो 8 का कितना होगा, उसमें 12 का, 10 का कितना होगा, मैं बोल दूंगा वो।
agent
138.4s
Uh, okay sir. I will get you the rate for this tomorrow morning after talking to someone.
अह ठीक है सर। मैं इसपे आपको रेट कल सुबह मैं एक बार में बात करके दिलवा देता हूं।
customer
142.1s
Okay.
ठीक है।
agent
142.9s
Hmm.
हम्म।
customer
143.5s
And I am saying that
और मैं ये बोलता हूं कि