{
  "ucid": "21112178901913351",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 11:15:33",
  "end_time": "2026-09-10 11:20:10",
  "duration_sec": 277,
  "campaign": "MSME_IS_PANIndia_NewReg_260526",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA9611397478c948459f748686c3223bd3.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 413,
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  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178901913351__DIA9611397478c948459f748686c3223bd3.mp3",
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  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 260.64,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
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  "english_text": "[0s] CUSTOMER: The seventh one we were talking about, the 44. Hello?   (જે સાતમે અમે કહેતો તો જે 44. Hello?)\n[3s] AGENT: Hello?\n[3s] CUSTOMER: Yes, speak.   (हां बोलो।)\n[4s] AGENT: Sir, hello, this is Aditya Pandey calling from JSW One.   (सर नमस्ते, आदित्य पांडे बात कर रहा था JSW One से।)\n[6s] CUSTOMER: Yes.   (हां।)\n[7s] AGENT: Actually, you had registered on our platform, I called regarding that. And I just wanted to know about your business. Are you a manufacturer, sir?   (Actually में आप हमारे प्लेटफार्म पर रजिस्टर किए थे उसी के रिगार्डिंग कॉल किया था। और वही जानना था सर आपके बिजनेस के बारे में। आप मैन्युफैक्चरर है सर?)\n[12s] CUSTOMER: No, we do all turnkey projects.   (नहीं, हम टर्नकी प्रोजेक्ट्स करते हैं सब।)\n[15s] AGENT: Okay. Okay sir. So do you have any requirement in this steel, MS sheet, sir?   (ओके। ओके सर। तो आपका ये स्टील, MS sheet में कुछ रिक्वायरमेंट रहता है सर?)\n[18s] CUSTOMER: I need it in steel, steel, cement.   (स्टील में चाहिए, स्टील, सीमेंट।)\n[20s] AGENT: Yes, uh, we supply in mild steel, sir, HR, CR, GP, PPGI, TMT, everything. Whatever material you require.   (हां, uh हम माइल्ड स्टील में सप्लाई करते हैं सर, HR, CR, GP, PPGI, TMT सब। जो आपको मटेरियल रिक्वायर्ड हो।)\n[24s] CUSTOMER: What are you saying, sir?   (क्या बोल रहे हो सर?)\n[25s] AGENT: I was saying that sir, we have material available in mild steel, HR, CR, PPGI, GP, TMT material or structural, whatever you require.   (मैं बोल रहा था कि सर हमारे पास माइल्ड स्टील में रहता है मटेरियल अवेलेबल है, HR, CR, PPGI, GP, TMT मटेरियल या स्ट्रक्चरल जो आपको रिक्वायर्ड हो।)\n[30s] CUSTOMER: In TMT, yes.   (TMT में, हां।)\n[31s] AGENT: So now, would you like to buy in primary or secondary, sir?   (तो अभी आप मतलब प्राइमरी में बाय करना चाहेंगे कि सेकेंडरी में सर?)\n[34s] CUSTOMER: Meaning, I needed the rate and all, what it is, what is the current rate, what is on credit.   (मतलब आपको मेरेको रेट और सब चाहिए था कि क्या है, करंट में क्या है, क्रेडिट में क्या है।)\n[38s] AGENT: Sir, we only do... first two transactions on advance, after that we credit   (सर हम लोग तो सिर्फ एडवांस पहले दो ट्रांजैक्शन उसके बाद हम क्रेडिट)\n[40s] CUSTOMER: What do you do?   (क्या करते हो?)\n[40s] AGENT: First two transactions on advance, after that we credit   (एडवांस पे पहले दो ट्रांजैक्शन, उसके बाद हम क्रेडिट)\n[42s] CUSTOMER: Okay.   (ओके।)\n[42s] AGENT: Okay.   (ओके।)\n[43s] CUSTOMER: Okay. What will be the rate for TMT?   (ओके। क्या रेट होगा TMT का?)\n[44s] AGENT: Yes, in what thickness do you need the material, sir?   (हां, आपका क्या थिकनेस में चाहिए सर आपको मटेरियल?)\n[47s] CUSTOMER: What?   (क्या?)\n[47s] AGENT: Meaning, what will be the diameter of the TMT, sir?   (मतलब डायमीटर क्या रहेगी सर TMT की?)\n[49s] CUSTOMER: 8 mm, 10 mm, 12 mm, 16 mm.\n[52s] AGENT: Do you need this in Fe 550?   (ये Fe 550 में चाहिए आपको?)\n[54s] CUSTOMER: Yes, yes. 500 will also work, 500 D will also work, 550 will also work.   (हां, हां। 500 भी चलेगा, 500 D भी चलेगा, 550 भी चलेगा।)\n[57s] AGENT: Okay sir. And this is how many tons?   (ओके सर। और ये कितना टन है?)\n[58s] CUSTOMER: And?   (और?)\n[59s] AGENT: How many tons is this quantity, sir?   (कितने टन में है सर ये क्वांटिटी इसकी?)\n[61s] CUSTOMER: You tell me, if you do a full truckload, then a truckload, because I have a big project. So take it in a truckload or how do you give it, how many tons do you deliver, what is the minimum?   (आप बोलो, पूरा गाड़ी करते हो तो गाड़ी और, क्योंकि मेरा तो बड़ा प्रोजेक्ट है। तो गाड़ी में लो या कैसे देते हो, डिलीवरी कितना टन लेते हो, मिनिमम क्या है?)\n[66s] AGENT: Sir, see, you can take a minimum of 10 tons as well.   (सर देखिए मिनिमम तो 10 टन भी ले सकते हैं।)\n[68s] CUSTOMER: Up to 10 tons will come?   (10 टन तक आ जाएगा?)\n[68s] AGENT: Yes, but if you take up to 40 tons, then the freight charges will be less for you accordingly.   (हां, लेकिन 40 टन तक लेंगे तो फ्रेट का आपको चार्जेस कम पड़ेंगे उस हिसाब से।)\n[71s] CUSTOMER: Okay, transportation will become less.   (ओके, ट्रांसपोर्टेशन का कम हो जाएगा।)\n[72s] AGENT: Yes, if you take in a larger quantity.   (हां, अगर आप ज्यादा क्वांटिटी में लेंगे।)\n[74s] CUSTOMER: How much comes in one truck? 35 or 40 tons?   (एक गाड़ी में कितना आता है? 35 या 40 टन आता है?)\n[75s] AGENT: Yes, 40 tons comes in it, sir.   (हां, 40 टन आता है सर इसमें।)\n[76s] CUSTOMER: 40 tons comes. Yes, that's fine, that will be done, no problem with that. But for me, the rate is the main thing, what it will be.   (40 टन आ जाता है। हां ठीक है, वो तो हो जाएगा, उसमें कोई दिक्कत नहीं है। पर मेरेको रेट मेन है, क्या होगा।)\n[80s] AGENT: Okay. By the way, that's what I wanted to know, you mostly JSW, Tata, this is the material you supply   (ओके। वैसे मैं वही जानना चाह रहा था आप ज्यादातर JSW, Tata, यही मटेरियल सप्लाई)\n[83s] CUSTOMER: Your voice is breaking, sir, your voice is breaking.   (आवाज कट रहा है सर, आवाज कट रहा है।)\n[84s] AGENT: Sir, I was saying, do you prefer JSW, or do you sometimes prefer secondary brands as well, like Kalika, or Gaj Kesari or   (सर मैं बोल रहा था कि आप JSW ये प्रेफर करते हैं कि आपका भी सेकेंडरी ब्रांड भी प्रेफर करते हैं जैसे कलिका, या गजकेसरी या)\n[88s] CUSTOMER: What are you saying?   (क्या बोल रहे हो?)\n[89s] AGENT: Sir, secondary, do you buy only primary brands or do you buy secondary as well?   (सर सेकेंडरी, आप प्राइमरी ब्रांड ही बाय करते हैं कि सेकेंडरी भी बाय करते हैं?)\n[91s] CUSTOMER: No, we do secondary as well.   (नहीं, सेकेंडरी भी करते हैं हम।)\n[92s] AGENT: Okay, so what we can do is, we can do both. We can do secondary, we can do primary. If you... if you want JSW's, I will get you the rate for JSW itself, and you will also get a TC with it.   (ओके, तो हम लोग क्या है, दोनों भी कर सकते हैं। सेकेंडरी भी कर सकते हैं, प्राइमरी भी कर सकते हैं। अगर आप मैं आपको JSW का आपको चाहिए तो मैं JSW का ही आपको रेट दिलवा दूंगा और इसमें आपको TC भी मिलेगा इसके साथ।)\n[99s] CUSTOMER: No, secondary will also work for me, there's nothing like that, even in JSW.   (नहीं, सेकेंडरी भी चलेगा मेरेको तो, ऐसा कुछ नहीं है JSW में भी।)\n[102s] AGENT: Okay, so I'll get it in secondary, I mean, Gaj Kesari's I'll give you   (ठीक है, तो मैं सेकेंडरी में दिलवा, मैं मतलब गजकेसरी का मैं आपको)\n[104s] CUSTOMER: Which other one is there besides JSW, do you have any other or not?   (दूसरा कौनसा है JSW के सिवा, दूसरा कोई है अपने पास कि नहीं है?)\n[106s] AGENT: We have it, sir. There's Kalika, that's what I told you, there's Kalika, there's Gaj Kesari.   (है ना सर, कलिका है, मैंने वही तो बताया था, कलिका है, गजकेसरी है।)\n[109s] CUSTOMER: Yes, it will work, that will also work. For me, what happens is, any developer runs it. It just needs to be my grade, which is 500, 500D, something. Any brand will do, no problem with that.   (हां, चलेगा, वो भी चलेगा। मेरेको तो क्या, डेवलपर कोई भी चलाता है। सिर्फ ग्रेड होना चाहिए मेरा जो है, 500, 500D, समथिंग। कोई भी ब्रांड हो, उससे कोई दिक्कत नहीं है।)\n[115s] AGENT: Okay. Okay sir, meaning your rate, meaning in the rate I [inaudible]   (ठीक है। ओके सर, मतलब आपका रेट, मतलब रेट में मैं [inaudible])\n[118s] CUSTOMER: What are you saying?   (क्या बोल रहे हो?)\n[119s] AGENT: Okay sir, I was saying rate, you rate   (ठीक है सर, मैं बोल रहा था रेट, आपको रेट)\n[120s] CUSTOMER: Yes, in the rate, exactly, yes. Get the rate done for me, it will be good.   (हां, रेट में, एक्जेक्टली, येस। रेट मेरेको थोड़ा करके दे दो, तो अच्छा रहेगा।)\n[123s] AGENT: Okay sir. Okay, no issue, sir. Uh, I'll do one thing, these four thicknesses you've mentioned, 8 mm, 10 mm, 12 and 16,   (ओके सर। ठीक है, कोई इशू नहीं है सर। अह एक काम करता हूं, मैं ये जो आपने चार थिकनेस बताई है, 8 mm, 10 mm, 12 और 16,)\n[127s] CUSTOMER: This one's 12, 16, yes.   (इसका मैं 12, 16, हां।)\n[128s] AGENT: Yes, so this I... do you need it in any quantity per thickness or in one single quantity   (हां, तो ये मैं आपको मतलब पर थिकनेस के अकॉर्डिंग कोई क्वांटिटी में चाहिए कि आप एक ही क्वांटिटी में)\n[131s] CUSTOMER: No, I will do it in a mix. I will give the order. You give me the rate. For 10... no, give it for the whole truckload of 40, 40 tons. So I will order it all at once. Then how much for 8, in that how much for 12, for 10, I will tell you that.   (नहीं, मैं मिक्स में करूंगा। मैं ऑर्डर दे दूंगा। आप मेरेको रेट दे दो। कि 10 का, नहीं, पूरे गाड़ी का ही दे दो 40 का, 40 टन का। तो एक ही साथ में मंगवा लूंगा। तो 8 का कितना होगा, उसमें 12 का, 10 का कितना होगा, मैं बोल दूंगा वो।)\n[138s] AGENT: Uh, okay sir. I will get you the rate for this tomorrow morning after talking to someone.   (अह ठीक है सर। मैं इसपे आपको रेट कल सुबह मैं एक बार में बात करके दिलवा देता हूं।)\n[142s] CUSTOMER: Okay.   (ठीक है।)\n[143s] AGENT: Hmm.   (हम्म।)\n[144s] CUSTOMER: And I am saying that   (और मैं ये बोलता हूं कि)",
  "language": "Hindi",
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  "turn_count": 63,
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  "audio_notes": "partial: The agent's voice cuts out or becomes very faint multiple times, making some parts of their speech difficult to transcribe with certainty.",
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  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\"]",
  "pitch_coaching_note": "When the customer is price-sensitive, proactively offer to quote both primary and secondary brands to show flexibility, and always explain that our price is an all-inclusive landed cost.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "construction",
  "mfg_flag": 0,
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  "call_summary": "The customer is a turnkey project contractor with an immediate requirement for a 40-ton truckload of TMT in various sizes (8, 10, 12, 16mm). They are highly price-sensitive and open to secondary brands. The agent gathered the material specifications, explained the credit policy, and committed to providing a quote the next morning.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, hello, this is Aditya Pandey calling from JSW One. Actually, you had registered on our platform, I called regarding that.\", \"comment\": \"The agent provided a warm welcome, stated their name and company, and referenced the customer's registration, which is the correct opener.\"}, {\"step_id\": \"NR2\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"And I just wanted to know about your business. Are you a manufacturer, sir?\", \"comment\": \"The agent asked about the business type (Q1) and the customer's detailed questions confirmed their procurement involvement (Q3), but the agent did not ask for the procurement city or verify contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"partial\", \"questions_hit\": 5, \"evidence\": \"Sir, I was saying, do you prefer JSW, or do you sometimes prefer secondary brands as well, like Kalika, or Gaj Kesari or\", \"comment\": \"Agent covered business type (Q1), end application (Q2 - turnkey projects), quantity (Q3 - truckloads), brands (Q4), and payment terms (Q5), but missed asking about current/past JSW buying.\"}, {\"step_id\": \"NR4\", \"result\": \"pass\", \"evidence\": \"I will get you the rate for JSW itself, and you will also get a TC with it.\", \"comment\": \"The agent explained the product range (TMT, HR, CR etc.) and mentioned a key benefit of buying from the platform: receiving a Test Certificate (TC).\"}, {\"step_id\": \"NR5\", \"result\": \"pass\", \"evidence\": \"Yes, in what thickness do you need the material, sir? ... 8 mm, 10 mm, 12 mm, 16 mm.\", \"comment\": \"The agent identified a current requirement for TMT and successfully captured the full specifications (diameters and grade preference).\"}, {\"step_id\": \"NR6\", \"result\": \"pass\", \"evidence\": \"I will get you the rate for this tomorrow morning after talking to someone.\", \"comment\": \"The agent committed to a specific next action (getting a rate) within a defined timeframe (tomorrow morning), which constitutes a clear closure.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"When the customer is price-sensitive, proactively offer to quote both primary and secondary brands to show flexibility, and always explain that our price is an all-inclusive landed cost.\", \"segment_detected\": \"construction\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"handled\", \"evidence\": \"But for me, the rate is the main thing, what it will be.\", \"response\": \"Okay, so what we can do is, we can do both. We can do secondary, we can do primary.\"}], \"call_summary\": \"The customer is a turnkey project contractor with an immediate requirement for a 40-ton truckload of TMT in various sizes (8, 10, 12, 16mm). They are highly price-sensitive and open to secondary brands. The agent gathered the material specifications, explained the credit policy, and committed to providing a quote the next morning.\"}",
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  "created_at": "2026-09-25 11:10:59",
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      "ucid": "21112178901913351",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.0,
      "end_s": 2.6,
      "text_en": "The seventh one we were talking about, the 44. Hello?",
      "text_native": "જે સાતમે અમે કહેતો તો જે 44. Hello?"
    },
    {
      "ucid": "21112178901913351",
      "idx": 1,
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      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178901913351",
      "idx": 2,
      "speaker": "customer",
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      "text_en": "Yes, speak.",
      "text_native": "हां बोलो।"
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      "ucid": "21112178901913351",
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      "speaker": "agent",
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      "text_en": "Sir, hello, this is Aditya Pandey calling from JSW One.",
      "text_native": "सर नमस्ते, आदित्य पांडे बात कर रहा था JSW One से।"
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      "ucid": "21112178901913351",
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      "text_en": "Yes.",
      "text_native": "हां।"
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      "ucid": "21112178901913351",
      "idx": 5,
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      "text_en": "Actually, you had registered on our platform, I called regarding that. And I just wanted to know about your business. Are you a manufacturer, sir?",
      "text_native": "Actually में आप हमारे प्लेटफार्म पर रजिस्टर किए थे उसी के रिगार्डिंग कॉल किया था। और वही जानना था सर आपके बिजनेस के बारे में। आप मैन्युफैक्चरर है सर?"
    },
    {
      "ucid": "21112178901913351",
      "idx": 6,
      "speaker": "customer",
      "start_s": 12.5,
      "end_s": 14.5,
      "text_en": "No, we do all turnkey projects.",
      "text_native": "नहीं, हम टर्नकी प्रोजेक्ट्स करते हैं सब।"
    },
    {
      "ucid": "21112178901913351",
      "idx": 7,
      "speaker": "agent",
      "start_s": 14.8,
      "end_s": 17.8,
      "text_en": "Okay. Okay sir. So do you have any requirement in this steel, MS sheet, sir?",
      "text_native": "ओके। ओके सर। तो आपका ये स्टील, MS sheet में कुछ रिक्वायरमेंट रहता है सर?"
    },
    {
      "ucid": "21112178901913351",
      "idx": 8,
      "speaker": "customer",
      "start_s": 18.1,
      "end_s": 19.5,
      "text_en": "I need it in steel, steel, cement.",
      "text_native": "स्टील में चाहिए, स्टील, सीमेंट।"
    },
    {
      "ucid": "21112178901913351",
      "idx": 9,
      "speaker": "agent",
      "start_s": 19.9,
      "end_s": 24.0,
      "text_en": "Yes, uh, we supply in mild steel, sir, HR, CR, GP, PPGI, TMT, everything. Whatever material you require.",
      "text_native": "हां, uh हम माइल्ड स्टील में सप्लाई करते हैं सर, HR, CR, GP, PPGI, TMT सब। जो आपको मटेरियल रिक्वायर्ड हो।"
    },
    {
      "ucid": "21112178901913351",
      "idx": 10,
      "speaker": "customer",
      "start_s": 24.3,
      "end_s": 25.1,
      "text_en": "What are you saying, sir?",
      "text_native": "क्या बोल रहे हो सर?"
    },
    {
      "ucid": "21112178901913351",
      "idx": 11,
      "speaker": "agent",
      "start_s": 25.2,
      "end_s": 29.8,
      "text_en": "I was saying that sir, we have material available in mild steel, HR, CR, PPGI, GP, TMT material or structural, whatever you require.",
      "text_native": "मैं बोल रहा था कि सर हमारे पास माइल्ड स्टील में रहता है मटेरियल अवेलेबल है, HR, CR, PPGI, GP, TMT मटेरियल या स्ट्रक्चरल जो आपको रिक्वायर्ड हो।"
    },
    {
      "ucid": "21112178901913351",
      "idx": 12,
      "speaker": "customer",
      "start_s": 29.8,
      "end_s": 30.6,
      "text_en": "In TMT, yes.",
      "text_native": "TMT में, हां।"
    },
    {
      "ucid": "21112178901913351",
      "idx": 13,
      "speaker": "agent",
      "start_s": 31.1,
      "end_s": 33.3,
      "text_en": "So now, would you like to buy in primary or secondary, sir?",
      "text_native": "तो अभी आप मतलब प्राइमरी में बाय करना चाहेंगे कि सेकेंडरी में सर?"
    },
    {
      "ucid": "21112178901913351",
      "idx": 14,
      "speaker": "customer",
      "start_s": 33.9,
      "end_s": 37.2,
      "text_en": "Meaning, I needed the rate and all, what it is, what is the current rate, what is on credit.",
      "text_native": "मतलब आपको मेरेको रेट और सब चाहिए था कि क्या है, करंट में क्या है, क्रेडिट में क्या है।"
    },
    {
      "ucid": "21112178901913351",
      "idx": 15,
      "speaker": "agent",
      "start_s": 37.5,
      "end_s": 40.0,
      "text_en": "Sir, we only do... first two transactions on advance, after that we credit",
      "text_native": "सर हम लोग तो सिर्फ एडवांस पहले दो ट्रांजैक्शन उसके बाद हम क्रेडिट"
    },
    {
      "ucid": "21112178901913351",
      "idx": 16,
      "speaker": "customer",
      "start_s": 40.0,
      "end_s": 40.5,
      "text_en": "What do you do?",
      "text_native": "क्या करते हो?"
    },
    {
      "ucid": "21112178901913351",
      "idx": 17,
      "speaker": "agent",
      "start_s": 40.5,
      "end_s": 42.0,
      "text_en": "First two transactions on advance, after that we credit",
      "text_native": "एडवांस पे पहले दो ट्रांजैक्शन, उसके बाद हम क्रेडिट"
    },
    {
      "ucid": "21112178901913351",
      "idx": 18,
      "speaker": "customer",
      "start_s": 42.0,
      "end_s": 42.4,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178901913351",
      "idx": 19,
      "speaker": "agent",
      "start_s": 42.4,
      "end_s": 42.7,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178901913351",
      "idx": 20,
      "speaker": "customer",
      "start_s": 43.2,
      "end_s": 44.4,
      "text_en": "Okay. What will be the rate for TMT?",
      "text_native": "ओके। क्या रेट होगा TMT का?"
    },
    {
      "ucid": "21112178901913351",
      "idx": 21,
      "speaker": "agent",
      "start_s": 44.4,
      "end_s": 46.4,
      "text_en": "Yes, in what thickness do you need the material, sir?",
      "text_native": "हां, आपका क्या थिकनेस में चाहिए सर आपको मटेरियल?"
    },
    {
      "ucid": "21112178901913351",
      "idx": 22,
      "speaker": "customer",
      "start_s": 46.7,
      "end_s": 47.0,
      "text_en": "What?",
      "text_native": "क्या?"
    },
    {
      "ucid": "21112178901913351",
      "idx": 23,
      "speaker": "agent",
      "start_s": 47.3,
      "end_s": 48.7,
      "text_en": "Meaning, what will be the diameter of the TMT, sir?",
      "text_native": "मतलब डायमीटर क्या रहेगी सर TMT की?"
    },
    {
      "ucid": "21112178901913351",
      "idx": 24,
      "speaker": "customer",
      "start_s": 48.9,
      "end_s": 50.8,
      "text_en": "8 mm, 10 mm, 12 mm, 16 mm.",
      "text_native": "8 mm, 10 mm, 12 mm, 16 mm."
    },
    {
      "ucid": "21112178901913351",
      "idx": 25,
      "speaker": "agent",
      "start_s": 51.8,
      "end_s": 53.3,
      "text_en": "Do you need this in Fe 550?",
      "text_native": "ये Fe 550 में चाहिए आपको?"
    },
    {
      "ucid": "21112178901913351",
      "idx": 26,
      "speaker": "customer",
      "start_s": 53.8,
      "end_s": 56.4,
      "text_en": "Yes, yes. 500 will also work, 500 D will also work, 550 will also work.",
      "text_native": "हां, हां। 500 भी चलेगा, 500 D भी चलेगा, 550 भी चलेगा।"
    },
    {
      "ucid": "21112178901913351",
      "idx": 27,
      "speaker": "agent",
      "start_s": 56.7,
      "end_s": 58.2,
      "text_en": "Okay sir. And this is how many tons?",
      "text_native": "ओके सर। और ये कितना टन है?"
    },
    {
      "ucid": "21112178901913351",
      "idx": 28,
      "speaker": "customer",
      "start_s": 58.5,
      "end_s": 58.9,
      "text_en": "And?",
      "text_native": "और?"
    },
    {
      "ucid": "21112178901913351",
      "idx": 29,
      "speaker": "agent",
      "start_s": 59.2,
      "end_s": 60.6,
      "text_en": "How many tons is this quantity, sir?",
      "text_native": "कितने टन में है सर ये क्वांटिटी इसकी?"
    },
    {
      "ucid": "21112178901913351",
      "idx": 30,
      "speaker": "customer",
      "start_s": 60.9,
      "end_s": 65.6,
      "text_en": "You tell me, if you do a full truckload, then a truckload, because I have a big project. So take it in a truckload or how do you give it, how many tons do you deliver, what is the minimum?",
      "text_native": "आप बोलो, पूरा गाड़ी करते हो तो गाड़ी और, क्योंकि मेरा तो बड़ा प्रोजेक्ट है। तो गाड़ी में लो या कैसे देते हो, डिलीवरी कितना टन लेते हो, मिनिमम क्या है?"
    },
    {
      "ucid": "21112178901913351",
      "idx": 31,
      "speaker": "agent",
      "start_s": 65.9,
      "end_s": 67.5,
      "text_en": "Sir, see, you can take a minimum of 10 tons as well.",
      "text_native": "सर देखिए मिनिमम तो 10 टन भी ले सकते हैं।"
    },
    {
      "ucid": "21112178901913351",
      "idx": 32,
      "speaker": "customer",
      "start_s": 67.5,
      "end_s": 68.3,
      "text_en": "Up to 10 tons will come?",
      "text_native": "10 टन तक आ जाएगा?"
    },
    {
      "ucid": "21112178901913351",
      "idx": 33,
      "speaker": "agent",
      "start_s": 68.3,
      "end_s": 70.9,
      "text_en": "Yes, but if you take up to 40 tons, then the freight charges will be less for you accordingly.",
      "text_native": "हां, लेकिन 40 टन तक लेंगे तो फ्रेट का आपको चार्जेस कम पड़ेंगे उस हिसाब से।"
    },
    {
      "ucid": "21112178901913351",
      "idx": 34,
      "speaker": "customer",
      "start_s": 71.0,
      "end_s": 72.1,
      "text_en": "Okay, transportation will become less.",
      "text_native": "ओके, ट्रांसपोर्टेशन का कम हो जाएगा।"
    },
    {
      "ucid": "21112178901913351",
      "idx": 35,
      "speaker": "agent",
      "start_s": 72.3,
      "end_s": 73.5,
      "text_en": "Yes, if you take in a larger quantity.",
      "text_native": "हां, अगर आप ज्यादा क्वांटिटी में लेंगे।"
    },
    {
      "ucid": "21112178901913351",
      "idx": 36,
      "speaker": "customer",
      "start_s": 73.5,
      "end_s": 74.9,
      "text_en": "How much comes in one truck? 35 or 40 tons?",
      "text_native": "एक गाड़ी में कितना आता है? 35 या 40 टन आता है?"
    },
    {
      "ucid": "21112178901913351",
      "idx": 37,
      "speaker": "agent",
      "start_s": 75.0,
      "end_s": 76.1,
      "text_en": "Yes, 40 tons comes in it, sir.",
      "text_native": "हां, 40 टन आता है सर इसमें।"
    },
    {
      "ucid": "21112178901913351",
      "idx": 38,
      "speaker": "customer",
      "start_s": 76.1,
      "end_s": 79.8,
      "text_en": "40 tons comes. Yes, that's fine, that will be done, no problem with that. But for me, the rate is the main thing, what it will be.",
      "text_native": "40 टन आ जाता है। हां ठीक है, वो तो हो जाएगा, उसमें कोई दिक्कत नहीं है। पर मेरेको रेट मेन है, क्या होगा।"
    },
    {
      "ucid": "21112178901913351",
      "idx": 39,
      "speaker": "agent",
      "start_s": 80.1,
      "end_s": 82.8,
      "text_en": "Okay. By the way, that's what I wanted to know, you mostly JSW, Tata, this is the material you supply",
      "text_native": "ओके। वैसे मैं वही जानना चाह रहा था आप ज्यादातर JSW, Tata, यही मटेरियल सप्लाई"
    },
    {
      "ucid": "21112178901913351",
      "idx": 40,
      "speaker": "customer",
      "start_s": 82.8,
      "end_s": 84.1,
      "text_en": "Your voice is breaking, sir, your voice is breaking.",
      "text_native": "आवाज कट रहा है सर, आवाज कट रहा है।"
    },
    {
      "ucid": "21112178901913351",
      "idx": 41,
      "speaker": "agent",
      "start_s": 84.4,
      "end_s": 87.8,
      "text_en": "Sir, I was saying, do you prefer JSW, or do you sometimes prefer secondary brands as well, like Kalika, or Gaj Kesari or",
      "text_native": "सर मैं बोल रहा था कि आप JSW ये प्रेफर करते हैं कि आपका भी सेकेंडरी ब्रांड भी प्रेफर करते हैं जैसे कलिका, या गजकेसरी या"
    },
    {
      "ucid": "21112178901913351",
      "idx": 42,
      "speaker": "customer",
      "start_s": 88.0,
      "end_s": 88.6,
      "text_en": "What are you saying?",
      "text_native": "क्या बोल रहे हो?"
    },
    {
      "ucid": "21112178901913351",
      "idx": 43,
      "speaker": "agent",
      "start_s": 88.8,
      "end_s": 90.8,
      "text_en": "Sir, secondary, do you buy only primary brands or do you buy secondary as well?",
      "text_native": "सर सेकेंडरी, आप प्राइमरी ब्रांड ही बाय करते हैं कि सेकेंडरी भी बाय करते हैं?"
    },
    {
      "ucid": "21112178901913351",
      "idx": 44,
      "speaker": "customer",
      "start_s": 90.8,
      "end_s": 92.0,
      "text_en": "No, we do secondary as well.",
      "text_native": "नहीं, सेकेंडरी भी करते हैं हम।"
    },
    {
      "ucid": "21112178901913351",
      "idx": 45,
      "speaker": "agent",
      "start_s": 92.4,
      "end_s": 98.8,
      "text_en": "Okay, so what we can do is, we can do both. We can do secondary, we can do primary. If you... if you want JSW's, I will get you the rate for JSW itself, and you will also get a TC with it.",
      "text_native": "ओके, तो हम लोग क्या है, दोनों भी कर सकते हैं। सेकेंडरी भी कर सकते हैं, प्राइमरी भी कर सकते हैं। अगर आप मैं आपको JSW का आपको चाहिए तो मैं JSW का ही आपको रेट दिलवा दूंगा और इसमें आपको TC भी मिलेगा इसके साथ।"
    },
    {
      "ucid": "21112178901913351",
      "idx": 46,
      "speaker": "customer",
      "start_s": 99.2,
      "end_s": 101.6,
      "text_en": "No, secondary will also work for me, there's nothing like that, even in JSW.",
      "text_native": "नहीं, सेकेंडरी भी चलेगा मेरेको तो, ऐसा कुछ नहीं है JSW में भी।"
    },
    {
      "ucid": "21112178901913351",
      "idx": 47,
      "speaker": "agent",
      "start_s": 101.8,
      "end_s": 103.8,
      "text_en": "Okay, so I'll get it in secondary, I mean, Gaj Kesari's I'll give you",
      "text_native": "ठीक है, तो मैं सेकेंडरी में दिलवा, मैं मतलब गजकेसरी का मैं आपको"
    },
    {
      "ucid": "21112178901913351",
      "idx": 48,
      "speaker": "customer",
      "start_s": 103.8,
      "end_s": 105.8,
      "text_en": "Which other one is there besides JSW, do you have any other or not?",
      "text_native": "दूसरा कौनसा है JSW के सिवा, दूसरा कोई है अपने पास कि नहीं है?"
    },
    {
      "ucid": "21112178901913351",
      "idx": 49,
      "speaker": "agent",
      "start_s": 106.1,
      "end_s": 108.5,
      "text_en": "We have it, sir. There's Kalika, that's what I told you, there's Kalika, there's Gaj Kesari.",
      "text_native": "है ना सर, कलिका है, मैंने वही तो बताया था, कलिका है, गजकेसरी है।"
    },
    {
      "ucid": "21112178901913351",
      "idx": 50,
      "speaker": "customer",
      "start_s": 108.7,
      "end_s": 114.8,
      "text_en": "Yes, it will work, that will also work. For me, what happens is, any developer runs it. It just needs to be my grade, which is 500, 500D, something. Any brand will do, no problem with that.",
      "text_native": "हां, चलेगा, वो भी चलेगा। मेरेको तो क्या, डेवलपर कोई भी चलाता है। सिर्फ ग्रेड होना चाहिए मेरा जो है, 500, 500D, समथिंग। कोई भी ब्रांड हो, उससे कोई दिक्कत नहीं है।"
    },
    {
      "ucid": "21112178901913351",
      "idx": 51,
      "speaker": "agent",
      "start_s": 115.1,
      "end_s": 117.8,
      "text_en": "Okay. Okay sir, meaning your rate, meaning in the rate I [inaudible]",
      "text_native": "ठीक है। ओके सर, मतलब आपका रेट, मतलब रेट में मैं [inaudible]"
    },
    {
      "ucid": "21112178901913351",
      "idx": 52,
      "speaker": "customer",
      "start_s": 118.2,
      "end_s": 118.8,
      "text_en": "What are you saying?",
      "text_native": "क्या बोल रहे हो?"
    },
    {
      "ucid": "21112178901913351",
      "idx": 53,
      "speaker": "agent",
      "start_s": 118.9,
      "end_s": 120.0,
      "text_en": "Okay sir, I was saying rate, you rate",
      "text_native": "ठीक है सर, मैं बोल रहा था रेट, आपको रेट"
    },
    {
      "ucid": "21112178901913351",
      "idx": 54,
      "speaker": "customer",
      "start_s": 120.0,
      "end_s": 122.6,
      "text_en": "Yes, in the rate, exactly, yes. Get the rate done for me, it will be good.",
      "text_native": "हां, रेट में, एक्जेक्टली, येस। रेट मेरेको थोड़ा करके दे दो, तो अच्छा रहेगा।"
    },
    {
      "ucid": "21112178901913351",
      "idx": 55,
      "speaker": "agent",
      "start_s": 122.6,
      "end_s": 126.8,
      "text_en": "Okay sir. Okay, no issue, sir. Uh, I'll do one thing, these four thicknesses you've mentioned, 8 mm, 10 mm, 12 and 16,",
      "text_native": "ओके सर। ठीक है, कोई इशू नहीं है सर। अह एक काम करता हूं, मैं ये जो आपने चार थिकनेस बताई है, 8 mm, 10 mm, 12 और 16,"
    },
    {
      "ucid": "21112178901913351",
      "idx": 56,
      "speaker": "customer",
      "start_s": 126.8,
      "end_s": 128.0,
      "text_en": "This one's 12, 16, yes.",
      "text_native": "इसका मैं 12, 16, हां।"
    },
    {
      "ucid": "21112178901913351",
      "idx": 57,
      "speaker": "agent",
      "start_s": 128.0,
      "end_s": 131.2,
      "text_en": "Yes, so this I... do you need it in any quantity per thickness or in one single quantity",
      "text_native": "हां, तो ये मैं आपको मतलब पर थिकनेस के अकॉर्डिंग कोई क्वांटिटी में चाहिए कि आप एक ही क्वांटिटी में"
    },
    {
      "ucid": "21112178901913351",
      "idx": 58,
      "speaker": "customer",
      "start_s": 131.2,
      "end_s": 138.0,
      "text_en": "No, I will do it in a mix. I will give the order. You give me the rate. For 10... no, give it for the whole truckload of 40, 40 tons. So I will order it all at once. Then how much for 8, in that how much for 12, for 10, I will tell you that.",
      "text_native": "नहीं, मैं मिक्स में करूंगा। मैं ऑर्डर दे दूंगा। आप मेरेको रेट दे दो। कि 10 का, नहीं, पूरे गाड़ी का ही दे दो 40 का, 40 टन का। तो एक ही साथ में मंगवा लूंगा। तो 8 का कितना होगा, उसमें 12 का, 10 का कितना होगा, मैं बोल दूंगा वो।"
    },
    {
      "ucid": "21112178901913351",
      "idx": 59,
      "speaker": "agent",
      "start_s": 138.4,
      "end_s": 141.8,
      "text_en": "Uh, okay sir. I will get you the rate for this tomorrow morning after talking to someone.",
      "text_native": "अह ठीक है सर। मैं इसपे आपको रेट कल सुबह मैं एक बार में बात करके दिलवा देता हूं।"
    },
    {
      "ucid": "21112178901913351",
      "idx": 60,
      "speaker": "customer",
      "start_s": 142.1,
      "end_s": 142.6,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178901913351",
      "idx": 61,
      "speaker": "agent",
      "start_s": 142.9,
      "end_s": 143.2,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178901913351",
      "idx": 62,
      "speaker": "customer",
      "start_s": 143.5,
      "end_s": 145.8,
      "text_en": "And I am saying that",
      "text_native": "और मैं ये बोलता हूं कि"
    }
  ],
  "steps": [
    {
      "ucid": "21112178901913351",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sir, hello, this is Aditya Pandey calling from JSW One. Actually, you had registered on our platform, I called regarding that.",
      "comment": "The agent provided a warm welcome, stated their name and company, and referenced the customer's registration, which is the correct opener."
    },
    {
      "ucid": "21112178901913351",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "partial",
      "earned": 0.5,
      "questions_hit": 2,
      "evidence": "And I just wanted to know about your business. Are you a manufacturer, sir?",
      "comment": "The agent asked about the business type (Q1) and the customer's detailed questions confirmed their procurement involvement (Q3), but the agent did not ask for the procurement city or verify contact details."
    },
    {
      "ucid": "21112178901913351",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "partial",
      "earned": 1.5,
      "questions_hit": 5,
      "evidence": "Sir, I was saying, do you prefer JSW, or do you sometimes prefer secondary brands as well, like Kalika, or Gaj Kesari or",
      "comment": "Agent covered business type (Q1), end application (Q2 - turnkey projects), quantity (Q3 - truckloads), brands (Q4), and payment terms (Q5), but missed asking about current/past JSW buying."
    },
    {
      "ucid": "21112178901913351",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I will get you the rate for JSW itself, and you will also get a TC with it.",
      "comment": "The agent explained the product range (TMT, HR, CR etc.) and mentioned a key benefit of buying from the platform: receiving a Test Certificate (TC)."
    },
    {
      "ucid": "21112178901913351",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Yes, in what thickness do you need the material, sir? ... 8 mm, 10 mm, 12 mm, 16 mm.",
      "comment": "The agent identified a current requirement for TMT and successfully captured the full specifications (diameters and grade preference)."
    },
    {
      "ucid": "21112178901913351",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "I will get you the rate for this tomorrow morning after talking to someone.",
      "comment": "The agent committed to a specific next action (getting a rate) within a defined timeframe (tomorrow morning), which constitutes a clear closure."
    }
  ],
  "objections": [
    {
      "ucid": "21112178901913351",
      "obj_type": "price",
      "state": "handled",
      "evidence": "But for me, the rate is the main thing, what it will be.",
      "response": "Okay, so what we can do is, we can do both. We can do secondary, we can do primary."
    }
  ],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)"
  ],
  "objection_phrases_list": []
}