21112178901869211 · Call

Call 21112178901869211 2026-09-10 · ankit mistry · 1:35

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
MSME_IS_PANIndia_NewReg_260526	General Enquiry	full conversation 22 turns, clean transcript (0% inaudible)	Hindi	22	new_registration (campaign_name:high)

Audio: clear: Slight background noise on the customer's side, but transcription is reliable.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

1.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

0.11

confidence high · +4/−3 from 5 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) Agent only asked about business type and steel usage; the call ended before any deeper discovery could be done.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−2.0 pts First opportunity identified Agent confirmed no current requirement but failed to schedule a specific callback date for the future.

How Sajal Bhaskar did it on a 10.0/10 call —

I will call you tomorrow afternoon after 12 or 1 o'clock.

−2.0 pts Closure - one of three outcomes The call was closed with a simple 'thank you' and no agreed next step.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

objection The customer raised 1 objection you did not answer: just_registered_to_check

So I was just looking.

did well

Warm welcome opener

Sir, I believe yesterday you registered your firm, which is God Logic Technologies, this account on our JSW digital portal, right?

Summary

The agent contacted a new registrant who runs an electronics device startup. The customer stated they were 'just looking' and have no immediate steel requirement. The agent performed minimal discovery and ended the call without attempting to schedule a future follow-up.

Coaching

When a customer says they have no current need, don't just end the call; your goal is to secure a future touchpoint by asking when to check back and scheduling a specific callback.

Missed: NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
NR1 Warm welcome opener	1	pass	–	1.0	Sir, I believe yesterday you registered your firm, which is God Logic Technologies, this account on our JSW digital portal, right? Agent correctly identified the customer and the reason for the call (new registration).
NR2 Verify basic profile (4 Qs)	1	fail	1	0.0	Agent only asked for the customer's name, missing the other 3 basic profile questions.
NR3 Full discovery (8 Qs)	3	fail	2	0.0	Agent only asked about business type and steel usage; the call ended before any deeper discovery could be done.
NR4 Platform education	1	fail	–	0.0	No platform education was attempted before the call ended.
NR5 First opportunity identified	2	fail	–	0.0	Agent confirmed no current requirement but failed to schedule a specific callback date for the future.
NR6 Closure - one of three outcomes	2	fail	–	0.0	The call was closed with a simple 'thank you' and no agreed next step.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
just_registered_to_check	mishandled	So I was just looking.	Alright, fine, fair enough. Okay.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.643	31.5s	17.5s	46.0s	6.3s	276.2	0	11	11	9

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.6s

Hello, yes speak.

हेलो, हां बोलिए।

agent

1.8s

Uh, Good Logic Technologies?

अह Good Logic Technologies?

customer

3.3s

Yes, speak, speak.

हां बोलिए ना, बोलिए।

agent

4.1s

Sir hi, good morning. I am Ankit Mistry speaking from JSW Steel, Mumbai head office.

सर हाय, गुड मॉर्निंग। मैं अंकित मिस्त्री बात कर रहा हूं जेएसडब्ल्यू स्टील से, मुंबई हेड ऑफिस।

customer

9.2s

Yes, yes, speak.

हां हां बोलिए ना।

agent

9.9s

Sir, I believe yesterday you registered your firm, which is God Logic Technologies, this account on our JSW digital portal, right?

सर आई बिलीव यस्टरडे आपने हमारे जेएसडब्ल्यू के डिजिटल पोर्टल पे आपका एक जो फर्म है व्हिच इज God Logic Technologies, ये अकाउंट आपने रजिस्टर किया था, राइट?

customer

15.8s

Yes, that account has been created.

हां वो अकाउंट बनाया है।

agent

16.8s

Great. So sir, so sorry, you haven't mentioned your name here, what would your name be?

ग्रेट। तो सर, सो सॉरी आपने यहां पर आपका नाम मेंशन नहीं है, आपका नाम क्या होगा?

customer

19.8s

Right now my name is Bhagwan Parge. So uh Bhagwan Parge. Yes.

अभी मेरा नाम भगवान परगे है। तो अह भगवान परगे। हां।

agent

22.3s

Bhagwan P A R G E?

भगवान पी ए आर जी ई?

customer

23.3s

Yes, Parge, yes.

हां, परगे, हां।

agent

24.2s

Okay. So Bhagwan ji, can I know here what is your nature of business? Meaning, as in, do you do some manufacturing, or are you in fabrication, in trading, or something else, how is it?

ओके। सो भगवान जी, यहां पे जान सकता हूं आपका नेचर ऑफ बिजनेस क्या है? मतलब एज इन आप कुछ मैन्युफैक्चरिंग करते हो या फैब्रिकेशन उसमें हो, ट्रेडिंग में हो या फिर कुछ और, कैसा है?

customer

30.5s

No, right now our nature of business is this, we make electronics devices. This is a startup of ours.

नहीं, अभी अभी हमारा जो नेचर ऑफ बिजनेस है वो इसका है, इलेक्ट्रॉनिक्स डिवाइसेस हम बनाते हैं। हमारा एक स्टार्टअप है ये।

agent

34.8s

Oh, it's a startup. Okay.

अच्छा, स्टार्टअप है। ओके।

customer

35.8s

So I was just looking.

तो मैं जस्ट देख रहा था।

agent

37.2s

Okay, okay. So do you have any steel consumption in your business or how is it?

ओके, ओके। तो आपका कुछ स्टील का कंसम्पशन होता है आपके बिजनेस में या फिर कैसा है?

customer

40.4s

Sorry, what are you saying?

सॉरी, क्या बोल रहे हो आप?

agent

41.6s

Yours, your, the product that you make, right? Is steel going to be consumed in that or how is it?

आपका, आपका जो, आप जो बनाते हो प्रोडक्ट, राइट? उसमें आपका स्टील कंज्यूम होने वाला है या फिर कैसा है?

customer

45.2s

Yes, steel consumption, right? No, it won't happen right now. If something comes up, I will look into it, I will place an order.

हां स्टील कंसम्पशन ना? नहीं अभी तो नहीं होगा। कुछ आता है तो मैं इस पर देखूंगा, ऑर्डर कर दूंगा।

agent

49.0s

Alright, fine, fair enough. Okay.

चलो ठीक है, फेयर इनफ। ओके।

agent

50.8s

Thank you.

थैंक यू।

customer

51.5s

Okay, thank you.

ओके, थैंक यू।