{
  "ucid": "21112178901869211",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 11:08:12",
  "end_time": "2026-09-10 11:09:47",
  "duration_sec": 95,
  "campaign": "MSME_IS_PANIndia_NewReg_260526",
  "disposition": "General Enquiry",
  "agent": "ankit mistry",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAd39c4b959aa3619a2c45cd3b9936d6d5.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 415,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178901869211__DIAd39c4b959aa3619a2c45cd3b9936d6d5.mp3",
  "audio_bytes": 245160,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 81.72,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello, yes speak.   (हेलो, हां बोलिए।)\n[2s] AGENT: Uh, Good Logic Technologies?   (अह Good Logic Technologies?)\n[3s] CUSTOMER: Yes, speak, speak.   (हां बोलिए ना, बोलिए।)\n[4s] AGENT: Sir hi, good morning. I am Ankit Mistry speaking from JSW Steel, Mumbai head office.   (सर हाय, गुड मॉर्निंग। मैं अंकित मिस्त्री बात कर रहा हूं जेएसडब्ल्यू स्टील से, मुंबई हेड ऑफिस।)\n[9s] CUSTOMER: Yes, yes, speak.   (हां हां बोलिए ना।)\n[10s] AGENT: Sir, I believe yesterday you registered your firm, which is God Logic Technologies, this account on our JSW digital portal, right?   (सर आई बिलीव यस्टरडे आपने हमारे जेएसडब्ल्यू के डिजिटल पोर्टल पे आपका एक जो फर्म है व्हिच इज God Logic Technologies, ये अकाउंट आपने रजिस्टर किया था, राइट?)\n[16s] CUSTOMER: Yes, that account has been created.   (हां वो अकाउंट बनाया है।)\n[17s] AGENT: Great. So sir, so sorry, you haven't mentioned your name here, what would your name be?   (ग्रेट। तो सर, सो सॉरी आपने यहां पर आपका नाम मेंशन नहीं है, आपका नाम क्या होगा?)\n[20s] CUSTOMER: Right now my name is Bhagwan Parge. So uh Bhagwan Parge. Yes.   (अभी मेरा नाम भगवान परगे है। तो अह भगवान परगे। हां।)\n[22s] AGENT: Bhagwan P A R G E?   (भगवान पी ए आर जी ई?)\n[23s] CUSTOMER: Yes, Parge, yes.   (हां, परगे, हां।)\n[24s] AGENT: Okay. So Bhagwan ji, can I know here what is your nature of business? Meaning, as in, do you do some manufacturing, or are you in fabrication, in trading, or something else, how is it?   (ओके। सो भगवान जी, यहां पे जान सकता हूं आपका नेचर ऑफ बिजनेस क्या है? मतलब एज इन आप कुछ मैन्युफैक्चरिंग करते हो या फैब्रिकेशन उसमें हो, ट्रेडिंग में हो या फिर कुछ और, कैसा है?)\n[30s] CUSTOMER: No, right now our nature of business is this, we make electronics devices. This is a startup of ours.   (नहीं, अभी अभी हमारा जो नेचर ऑफ बिजनेस है वो इसका है, इलेक्ट्रॉनिक्स डिवाइसेस हम बनाते हैं। हमारा एक स्टार्टअप है ये।)\n[35s] AGENT: Oh, it's a startup. Okay.   (अच्छा, स्टार्टअप है। ओके।)\n[36s] CUSTOMER: So I was just looking.   (तो मैं जस्ट देख रहा था।)\n[37s] AGENT: Okay, okay. So do you have any steel consumption in your business or how is it?   (ओके, ओके। तो आपका कुछ स्टील का कंसम्पशन होता है आपके बिजनेस में या फिर कैसा है?)\n[40s] CUSTOMER: Sorry, what are you saying?   (सॉरी, क्या बोल रहे हो आप?)\n[42s] AGENT: Yours, your, the product that you make, right? Is steel going to be consumed in that or how is it?   (आपका, आपका जो, आप जो बनाते हो प्रोडक्ट, राइट? उसमें आपका स्टील कंज्यूम होने वाला है या फिर कैसा है?)\n[45s] CUSTOMER: Yes, steel consumption, right? No, it won't happen right now. If something comes up, I will look into it, I will place an order.   (हां स्टील कंसम्पशन ना? नहीं अभी तो नहीं होगा। कुछ आता है तो मैं इस पर देखूंगा, ऑर्डर कर दूंगा।)\n[49s] AGENT: Alright, fine, fair enough. Okay.   (चलो ठीक है, फेयर इनफ। ओके।)\n[51s] AGENT: Thank you.   (थैंक यू।)\n[52s] CUSTOMER: Okay, thank you.   (ओके, थैंक यू।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 22,
  "connected": 1,
  "audio_notes": "clear: Slight background noise on the customer's side, but transcription is reliable.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "22 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:high",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer says they have no current need, don't just end the call; your goal is to secure a future touchpoint by asking when to check back and scheduling a specific callback.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registrant who runs an electronics device startup. The customer stated they were 'just looking' and have no immediate steel requirement. The agent performed minimal discovery and ended the call without attempting to schedule a future follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, I believe yesterday you registered your firm, which is God Logic Technologies, this account on our JSW digital portal, right?\", \"comment\": \"Agent correctly identified the customer and the reason for the call (new registration).\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"Agent only asked for the customer's name, missing the other 3 basic profile questions.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"\", \"comment\": \"Agent only asked about business type and steel usage; the call ended before any deeper discovery could be done.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No platform education was attempted before the call ended.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent confirmed no current requirement but failed to schedule a specific callback date for the future.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was closed with a simple 'thank you' and no agreed next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no current need, don't just end the call; your goal is to secure a future touchpoint by asking when to check back and scheduling a specific callback.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"just_registered_to_check\", \"state\": \"mishandled\", \"evidence\": \"So I was just looking.\", \"response\": \"Alright, fine, fair enough. Okay.\"}], \"call_summary\": \"The agent contacted a new registrant who runs an electronics device startup. The customer stated they were 'just looking' and have no immediate steel requirement. The agent performed minimal discovery and ended the call without attempting to schedule a future follow-up.\"}",
  "error": null,
  "latency_ms": 36484,
  "input_tokens": 3510,
  "output_tokens": 748,
  "created_at": "2026-09-25 11:11:07",
  "sentiment": "neutral",
  "sentiment_score": 0.114,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 3,
  "lex_hits": 5,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.643,
  "agent_talk_sec": 31.5,
  "customer_talk_sec": 17.5,
  "dead_air_sec": 46.0,
  "longest_monologue_sec": 6.3,
  "agent_wpm": 276.2,
  "interruptions": 0,
  "agent_turns": 11,
  "customer_turns": 11,
  "discovery_qs": 9,
  "words_agent": 145,
  "words_customer": 86,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178901869211",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.6,
      "end_s": 1.5,
      "text_en": "Hello, yes speak.",
      "text_native": "हेलो, हां बोलिए।"
    },
    {
      "ucid": "21112178901869211",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.8,
      "end_s": 3.0,
      "text_en": "Uh, Good Logic Technologies?",
      "text_native": "अह Good Logic Technologies?"
    },
    {
      "ucid": "21112178901869211",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.3,
      "end_s": 4.1,
      "text_en": "Yes, speak, speak.",
      "text_native": "हां बोलिए ना, बोलिए।"
    },
    {
      "ucid": "21112178901869211",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.1,
      "end_s": 8.8,
      "text_en": "Sir hi, good morning. I am Ankit Mistry speaking from JSW Steel, Mumbai head office.",
      "text_native": "सर हाय, गुड मॉर्निंग। मैं अंकित मिस्त्री बात कर रहा हूं जेएसडब्ल्यू स्टील से, मुंबई हेड ऑफिस।"
    },
    {
      "ucid": "21112178901869211",
      "idx": 4,
      "speaker": "customer",
      "start_s": 9.2,
      "end_s": 9.8,
      "text_en": "Yes, yes, speak.",
      "text_native": "हां हां बोलिए ना।"
    },
    {
      "ucid": "21112178901869211",
      "idx": 5,
      "speaker": "agent",
      "start_s": 9.9,
      "end_s": 15.8,
      "text_en": "Sir, I believe yesterday you registered your firm, which is God Logic Technologies, this account on our JSW digital portal, right?",
      "text_native": "सर आई बिलीव यस्टरडे आपने हमारे जेएसडब्ल्यू के डिजिटल पोर्टल पे आपका एक जो फर्म है व्हिच इज God Logic Technologies, ये अकाउंट आपने रजिस्टर किया था, राइट?"
    },
    {
      "ucid": "21112178901869211",
      "idx": 6,
      "speaker": "customer",
      "start_s": 15.8,
      "end_s": 16.8,
      "text_en": "Yes, that account has been created.",
      "text_native": "हां वो अकाउंट बनाया है।"
    },
    {
      "ucid": "21112178901869211",
      "idx": 7,
      "speaker": "agent",
      "start_s": 16.8,
      "end_s": 19.7,
      "text_en": "Great. So sir, so sorry, you haven't mentioned your name here, what would your name be?",
      "text_native": "ग्रेट। तो सर, सो सॉरी आपने यहां पर आपका नाम मेंशन नहीं है, आपका नाम क्या होगा?"
    },
    {
      "ucid": "21112178901869211",
      "idx": 8,
      "speaker": "customer",
      "start_s": 19.8,
      "end_s": 22.3,
      "text_en": "Right now my name is Bhagwan Parge. So uh Bhagwan Parge. Yes.",
      "text_native": "अभी मेरा नाम भगवान परगे है। तो अह भगवान परगे। हां।"
    },
    {
      "ucid": "21112178901869211",
      "idx": 9,
      "speaker": "agent",
      "start_s": 22.3,
      "end_s": 23.3,
      "text_en": "Bhagwan P A R G E?",
      "text_native": "भगवान पी ए आर जी ई?"
    },
    {
      "ucid": "21112178901869211",
      "idx": 10,
      "speaker": "customer",
      "start_s": 23.3,
      "end_s": 24.2,
      "text_en": "Yes, Parge, yes.",
      "text_native": "हां, परगे, हां।"
    },
    {
      "ucid": "21112178901869211",
      "idx": 11,
      "speaker": "agent",
      "start_s": 24.2,
      "end_s": 30.5,
      "text_en": "Okay. So Bhagwan ji, can I know here what is your nature of business? Meaning, as in, do you do some manufacturing, or are you in fabrication, in trading, or something else, how is it?",
      "text_native": "ओके। सो भगवान जी, यहां पे जान सकता हूं आपका नेचर ऑफ बिजनेस क्या है? मतलब एज इन आप कुछ मैन्युफैक्चरिंग करते हो या फैब्रिकेशन उसमें हो, ट्रेडिंग में हो या फिर कुछ और, कैसा है?"
    },
    {
      "ucid": "21112178901869211",
      "idx": 12,
      "speaker": "customer",
      "start_s": 30.5,
      "end_s": 34.8,
      "text_en": "No, right now our nature of business is this, we make electronics devices. This is a startup of ours.",
      "text_native": "नहीं, अभी अभी हमारा जो नेचर ऑफ बिजनेस है वो इसका है, इलेक्ट्रॉनिक्स डिवाइसेस हम बनाते हैं। हमारा एक स्टार्टअप है ये।"
    },
    {
      "ucid": "21112178901869211",
      "idx": 13,
      "speaker": "agent",
      "start_s": 34.8,
      "end_s": 35.8,
      "text_en": "Oh, it's a startup. Okay.",
      "text_native": "अच्छा, स्टार्टअप है। ओके।"
    },
    {
      "ucid": "21112178901869211",
      "idx": 14,
      "speaker": "customer",
      "start_s": 35.8,
      "end_s": 36.8,
      "text_en": "So I was just looking.",
      "text_native": "तो मैं जस्ट देख रहा था।"
    },
    {
      "ucid": "21112178901869211",
      "idx": 15,
      "speaker": "agent",
      "start_s": 37.2,
      "end_s": 40.2,
      "text_en": "Okay, okay. So do you have any steel consumption in your business or how is it?",
      "text_native": "ओके, ओके। तो आपका कुछ स्टील का कंसम्पशन होता है आपके बिजनेस में या फिर कैसा है?"
    },
    {
      "ucid": "21112178901869211",
      "idx": 16,
      "speaker": "customer",
      "start_s": 40.4,
      "end_s": 41.4,
      "text_en": "Sorry, what are you saying?",
      "text_native": "सॉरी, क्या बोल रहे हो आप?"
    },
    {
      "ucid": "21112178901869211",
      "idx": 17,
      "speaker": "agent",
      "start_s": 41.6,
      "end_s": 45.2,
      "text_en": "Yours, your, the product that you make, right? Is steel going to be consumed in that or how is it?",
      "text_native": "आपका, आपका जो, आप जो बनाते हो प्रोडक्ट, राइट? उसमें आपका स्टील कंज्यूम होने वाला है या फिर कैसा है?"
    },
    {
      "ucid": "21112178901869211",
      "idx": 18,
      "speaker": "customer",
      "start_s": 45.2,
      "end_s": 49.0,
      "text_en": "Yes, steel consumption, right? No, it won't happen right now. If something comes up, I will look into it, I will place an order.",
      "text_native": "हां स्टील कंसम्पशन ना? नहीं अभी तो नहीं होगा। कुछ आता है तो मैं इस पर देखूंगा, ऑर्डर कर दूंगा।"
    },
    {
      "ucid": "21112178901869211",
      "idx": 19,
      "speaker": "agent",
      "start_s": 49.0,
      "end_s": 50.5,
      "text_en": "Alright, fine, fair enough. Okay.",
      "text_native": "चलो ठीक है, फेयर इनफ। ओके।"
    },
    {
      "ucid": "21112178901869211",
      "idx": 20,
      "speaker": "agent",
      "start_s": 50.8,
      "end_s": 51.2,
      "text_en": "Thank you.",
      "text_native": "थैंक यू।"
    },
    {
      "ucid": "21112178901869211",
      "idx": 21,
      "speaker": "customer",
      "start_s": 51.5,
      "end_s": 52.2,
      "text_en": "Okay, thank you.",
      "text_native": "ओके, थैंक यू।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178901869211",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sir, I believe yesterday you registered your firm, which is God Logic Technologies, this account on our JSW digital portal, right?",
      "comment": "Agent correctly identified the customer and the reason for the call (new registration)."
    },
    {
      "ucid": "21112178901869211",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "Agent only asked for the customer's name, missing the other 3 basic profile questions."
    },
    {
      "ucid": "21112178901869211",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "",
      "comment": "Agent only asked about business type and steel usage; the call ended before any deeper discovery could be done."
    },
    {
      "ucid": "21112178901869211",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No platform education was attempted before the call ended."
    },
    {
      "ucid": "21112178901869211",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent confirmed no current requirement but failed to schedule a specific callback date for the future."
    },
    {
      "ucid": "21112178901869211",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call was closed with a simple 'thank you' and no agreed next step."
    }
  ],
  "objections": [
    {
      "ucid": "21112178901869211",
      "obj_type": "just_registered_to_check",
      "state": "mishandled",
      "evidence": "So I was just looking.",
      "response": "Alright, fine, fair enough. Okay."
    }
  ],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}