{
  "ucid": "21112178901756951",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 10:49:29",
  "end_time": "2026-09-10 10:52:09",
  "duration_sec": 160,
  "campaign": "MSME_IS_India_ProductOpps_Reg_Acc",
  "disposition": "Wrap up time exceeded :0",
  "agent": "Sajal Bhaskar",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA9202b4e90cad7396bbf34019645d0b1f.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 420,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178901756951__DIA9202b4e90cad7396bbf34019645d0b1f.mp3",
  "audio_bytes": 424224,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 141.408,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Oh this   (अरे ये)\n[6s] CUSTOMER: Hello   (हेलो)\n[6s] AGENT: Hello   (हेलो)\n[7s] AGENT: Am I speaking with Sanjiv Industries?   (संजीव इंडस्ट्रीज से बात कर रहे हैं?)\n[9s] CUSTOMER: Yes.   (जी।)\n[10s] AGENT: I was calling from JSW One, hello.   (जेएसडब्ल्यू वन से बात कर रहा था, नमस्कार।)\n[11s] CUSTOMER: From where, sir?   (कहां से सर?)\n[12s] AGENT: JSW One Jindal Steel.   (जेएसडब्ल्यू वन जिंदल स्टील।)\n[13s] CUSTOMER: Yes, tell me.   (हां बताइए।)\n[14s] AGENT: Uh sir, this one requirement of yours had come last time, it's about yesterday.   (अह सर जी आपका ये एक रिक्वायरमेंट आया था लास्ट टाइम, कल की बात है।)\n[17s] CUSTOMER: Yes, yes.   (हां हां।)\n[18s] AGENT: Uh, one second.   (अह एक सेकंड।)\n[20s] AGENT: Mild steel angles.   (माइल्ड स्टील एंगल्स।)\n[21s] CUSTOMER: 90 by 6 angle.   (90 छे का एंगल।)\n[22s] AGENT: Yes.   (हां।)\n[23s] AGENT: Uh E250 BR IS 2062, 90 cross 6 cross 12 uh meter length is required.   (अह E250 BR IS 2062, 90 cross छे cross 12 uh मीटर की लेंथ चाहिए।)\n[27s] CUSTOMER: Yes.   (जी।)\n[28s] AGENT: And you need 30 tons of this material?   (और 30 टन चाहिए आपको ये मटेरियल?)\n[30s] CUSTOMER: Yes, yes.   (जी, हां जी।)\n[31s] AGENT: 30 tons material, okay.   (30 टन मटेरियल, ओके।)\n[32s] AGENT: Sir, can you tell me a little about Sanjiv Industries, what is the nature of business?   (आपको सर ये मतलब संजीव इंडस्ट्रीज में थोड़ा बताएंगे नेचर ऑफ बिजनेस क्या है?)\n[35s] CUSTOMER: Through fabrication, structural fabrication.   (फैब्रिकेशन के थ्रू, स्ट्रक्चरल फैब्रिकेशन।)\n[37s] AGENT: Huh?   (हां?)\n[38s] CUSTOMER: Structure fabrication.   (स्ट्रक्चर फैब्रिकेशन।)\n[39s] AGENT: Structure fabrication. And what other, I mean, what raw materials do you need, sir?   (स्ट्रक्चर फैब्रिकेशन। और भी क्या-क्या मतलब रॉ मटेरियल क्या-क्या लगते हैं सर आपको?)\n[42s] CUSTOMER: I need everything, the whole structure is needed.   (मेरा सब है, स्ट्रक्चर पूरा लगता है।)\n[44s] AGENT: Meaning angles, channels, beams?   (मतलब एंगल, चैनल, बीम्स?)\n[45s] CUSTOMER: Yes.   (जी।)\n[46s] AGENT: That's it? And I mean, do you also need HR and all?   (दैट्स इट? और मतलब एचआर वगैरह भी लगता है क्या?)\n[47s] CUSTOMER: No, HR is not needed.   (नहीं, एचआर नहीं लगता जी।)\n[49s] AGENT: Okay, okay. So this, I mean, when are you looking for delivery, sir? When do you want to close this?   (ओके ओके। तो ये मतलब ये आपको अभी कब तक डिलीवरी चाह रहे हैं सर? कब क्लोज करने का है इसको?)\n[52s] CUSTOMER: Immediate.   (इमीडिएट।)\n[52s] AGENT: If everything is right, then immediate.   (अगर सब कुछ सही रहता है तो इमीडिएट।)\n[54s] CUSTOMER: Hmm.   (हम्म।)\n[55s] AGENT: Okay. Generally, sir, where do you buy from? Location? Like...   (ओके। आप जनरली सर कहां से लेते हैं आप? लोकेशन? जैसे...)\n[56s] CUSTOMER: I am in Raipur, I am in Chhattisgarh. I buy from the dealers here in Raipur.   (मैं रायपुर में, मैं छत्तीसगढ़ में हूं। मैं यहां रायपुर के डीलर्स उनसे लेता हूं।)\n[60s] AGENT: Raipur's dealers, okay. How far is Raipur, by the way?   (रायपुर के डीलर्स, ओके। रायपुर कितना दूर पड़ता है बाय द वे?)\n[61s] CUSTOMER: 200 kilometers.   (200 किलोमीटर।)\n[62s] AGENT: Okay, okay.   (ओके ओके।)\n[63s] CUSTOMER: 200 kilometers.   (200 किलोमीटर।)\n[64s] AGENT: So they give the material with TC?   (तो वो टीसी के साथ देते हैं मटेरियल?)\n[65s] CUSTOMER: Yes, with TC.   (हां, टीसी के साथ में।)\n[66s] AGENT: Which brand do they provide, sir?   (कौन सा ब्रांड का देते हैं सर?)\n[67s] CUSTOMER: I take primary, brother.   (प्राइमरी लेता हूं भैया मैं।)\n[68s] AGENT: Only primary? Which one in primary? I mean...   (खाली प्राइमरी? प्राइमरी में कौन सा? मतलब...)\n[70s] CUSTOMER: SAIL, Tata, Vizag, VSP.\n[72s] AGENT: Okay, okay.   (ओके ओके।)\n[73s] AGENT: Okay, okay. I'll do one thing then, sir, uh give me two-three hours, sir, I will send you its pricing and all. You need it at 495677 itself?   (ठीक है, ठीक है। मैं सर फिर एक काम करता हूं, अह मेरे को सर दो-तीन घंटे दे दो, मैं आपको भेजता हूं इसका प्राइसिंग वगैरह। आपको 495677 यहीं पे चाहिए?)\n[78s] CUSTOMER: Yes, this is the pincode.   (जी, ये पिन कोड है।)\n[79s] AGENT: Yes, you need it here.   (हां, यहीं पे चाहिए।)\n[80s] CUSTOMER: New Industrial Area.   (न्यू इंडस्ट्रियल एरिया।)\n[81s] AGENT: Yes, okay sir. Sir, and your good name, sir?   (हां, ओके सर जी। सर और गुड नेम सर?)\n[83s] CUSTOMER: Saket.   (साकेत।)\n[84s] AGENT: Saket ji, okay.   (साकेत जी, ओके।)\n[85s] AGENT: Sir, I'll give the quotation and all then, right?   (सर मैं देता हूं फिर कोटेशन वगैरह ना?)\n[86s] CUSTOMER: Yes, yes.   (जी जी।)\n[87s] AGENT: And sir, I wanted to tell you one more thing, the payment terms are advance, so that will work, right? Against the PI.   (और सर मैं एक चीज और बताना चाह रहा था, पेमेंट टर्म्स एडवांस रहते हैं, तो वो चलेगा ना? पीआई के अगेंस्ट में।)\n[90s] CUSTOMER: Yes, it will work.   (हां चलेगा।)\n[91s] AGENT: Okay. Okay, sir.   (ओके। ओके सर।)\n[95s] CUSTOMER: Hello.   (हेलो।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 60,
  "connected": 1,
  "audio_notes": "clear: Some background noise on the agent's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "60 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 9.0,
  "pitch_score_band": "green",
  "pitch_missed_steps": "[\"CL3 Discovery (5 Qs, woven naturally)\"]",
  "pitch_coaching_note": "You did a great job revalidating the customer's need. To better size the opportunity next time, remember to also ask for their total monthly consumption and what share of that business we could potentially win.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a structural fabricator in Chhattisgarh, requires 30 MT of MS Angles for immediate delivery. The agent successfully revalidated the requirement from the platform, conducted partial discovery, and committed to providing a quotation within 2-3 hours. The call ended with the customer agreeing to wait for the quote.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh sir, this one requirement of yours had come last time, it's about yesterday.\", \"comment\": \"Agent correctly referenced the customer's prior submission on the platform.\"}, {\"step_id\": \"CL2\", \"result\": \"full\", \"questions_hit\": 5, \"evidence\": \"Uh E250 BR IS 2062, 90 cross 6 cross 12 uh meter length is required. ... And you need 30 tons of this material? ... You need it at 495677 itself?\", \"comment\": \"Agent successfully revalidated all 5 key fields: product/grade, dimensions, quantity, pincode, and timeline.\"}, {\"step_id\": \"CL3\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"Sir, can you tell me a little about Sanjiv Industries, what is the nature of business? ... Which brand do they provide, sir? ... payment terms are advance, so that will work, right?\", \"comment\": \"Agent successfully asked about end use, current brands, and payment terms, but missed monthly tonnage and JSW's share of wallet.\"}, {\"step_id\": \"CL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"give me two-three hours, sir, I will send you its pricing and all.\", \"comment\": \"Agent did not provide a price but committed to a clear timeline for sending the quotation.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent remained focused on the customer's specific requirement for angles and did not attempt to pitch the entire product portfolio.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You did a great job revalidating the customer's need. To better size the opportunity next time, remember to also ask for their total monthly consumption and what share of that business we could potentially win.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a structural fabricator in Chhattisgarh, requires 30 MT of MS Angles for immediate delivery. The agent successfully revalidated the requirement from the platform, conducted partial discovery, and committed to providing a quotation within 2-3 hours. The call ended with the customer agreeing to wait for the quote.\"}",
  "error": null,
  "latency_ms": 40332,
  "input_tokens": 4341,
  "output_tokens": 770,
  "created_at": "2026-09-25 11:11:20",
  "sentiment": "neutral",
  "sentiment_score": -0.12,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.695,
  "agent_talk_sec": 49.8,
  "customer_talk_sec": 21.9,
  "dead_air_sec": 88.3,
  "longest_monologue_sec": 5.7,
  "agent_wpm": 319.3,
  "interruptions": 0,
  "agent_turns": 32,
  "customer_turns": 28,
  "discovery_qs": 21,
  "words_agent": 265,
  "words_customer": 88,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178901756951",
      "idx": 0,
      "speaker": "customer",
      "start_s": 4.89,
      "end_s": 5.39,
      "text_en": "Oh this",
      "text_native": "अरे ये"
    },
    {
      "ucid": "21112178901756951",
      "idx": 1,
      "speaker": "customer",
      "start_s": 5.8,
      "end_s": 6.18,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178901756951",
      "idx": 2,
      "speaker": "agent",
      "start_s": 6.48,
      "end_s": 6.8,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178901756951",
      "idx": 3,
      "speaker": "agent",
      "start_s": 7.1,
      "end_s": 8.4,
      "text_en": "Am I speaking with Sanjiv Industries?",
      "text_native": "संजीव इंडस्ट्रीज से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178901756951",
      "idx": 4,
      "speaker": "customer",
      "start_s": 8.66,
      "end_s": 8.96,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178901756951",
      "idx": 5,
      "speaker": "agent",
      "start_s": 9.5,
      "end_s": 10.98,
      "text_en": "I was calling from JSW One, hello.",
      "text_native": "जेएसडब्ल्यू वन से बात कर रहा था, नमस्कार।"
    },
    {
      "ucid": "21112178901756951",
      "idx": 6,
      "speaker": "customer",
      "start_s": 11.16,
      "end_s": 11.66,
      "text_en": "From where, sir?",
      "text_native": "कहां से सर?"
    },
    {
      "ucid": "21112178901756951",
      "idx": 7,
      "speaker": "agent",
      "start_s": 11.96,
      "end_s": 13.3,
      "text_en": "JSW One Jindal Steel.",
      "text_native": "जेएसडब्ल्यू वन जिंदल स्टील।"
    },
    {
      "ucid": "21112178901756951",
      "idx": 8,
      "speaker": "customer",
      "start_s": 13.3,
      "end_s": 13.9,
      "text_en": "Yes, tell me.",
      "text_native": "हां बताइए।"
    },
    {
      "ucid": "21112178901756951",
      "idx": 9,
      "speaker": "agent",
      "start_s": 14.38,
      "end_s": 17.1,
      "text_en": "Uh sir, this one requirement of yours had come last time, it's about yesterday.",
      "text_native": "अह सर जी आपका ये एक रिक्वायरमेंट आया था लास्ट टाइम, कल की बात है।"
    },
    {
      "ucid": "21112178901756951",
      "idx": 10,
      "speaker": "customer",
      "start_s": 17.36,
      "end_s": 17.8,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178901756951",
      "idx": 11,
      "speaker": "agent",
      "start_s": 18.1,
      "end_s": 19.1,
      "text_en": "Uh, one second.",
      "text_native": "अह एक सेकंड।"
    },
    {
      "ucid": "21112178901756951",
      "idx": 12,
      "speaker": "agent",
      "start_s": 19.8,
      "end_s": 20.8,
      "text_en": "Mild steel angles.",
      "text_native": "माइल्ड स्टील एंगल्स।"
    },
    {
      "ucid": "21112178901756951",
      "idx": 13,
      "speaker": "customer",
      "start_s": 20.8,
      "end_s": 21.5,
      "text_en": "90 by 6 angle.",
      "text_native": "90 छे का एंगल।"
    },
    {
      "ucid": "21112178901756951",
      "idx": 14,
      "speaker": "agent",
      "start_s": 21.9,
      "end_s": 22.1,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178901756951",
      "idx": 15,
      "speaker": "agent",
      "start_s": 22.6,
      "end_s": 26.8,
      "text_en": "Uh E250 BR IS 2062, 90 cross 6 cross 12 uh meter length is required.",
      "text_native": "अह E250 BR IS 2062, 90 cross छे cross 12 uh मीटर की लेंथ चाहिए।"
    },
    {
      "ucid": "21112178901756951",
      "idx": 16,
      "speaker": "customer",
      "start_s": 27.1,
      "end_s": 27.4,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178901756951",
      "idx": 17,
      "speaker": "agent",
      "start_s": 28.0,
      "end_s": 29.5,
      "text_en": "And you need 30 tons of this material?",
      "text_native": "और 30 टन चाहिए आपको ये मटेरियल?"
    },
    {
      "ucid": "21112178901756951",
      "idx": 18,
      "speaker": "customer",
      "start_s": 29.5,
      "end_s": 30.2,
      "text_en": "Yes, yes.",
      "text_native": "जी, हां जी।"
    },
    {
      "ucid": "21112178901756951",
      "idx": 19,
      "speaker": "agent",
      "start_s": 30.6,
      "end_s": 31.7,
      "text_en": "30 tons material, okay.",
      "text_native": "30 टन मटेरियल, ओके।"
    },
    {
      "ucid": "21112178901756951",
      "idx": 20,
      "speaker": "agent",
      "start_s": 32.4,
      "end_s": 35.1,
      "text_en": "Sir, can you tell me a little about Sanjiv Industries, what is the nature of business?",
      "text_native": "आपको सर ये मतलब संजीव इंडस्ट्रीज में थोड़ा बताएंगे नेचर ऑफ बिजनेस क्या है?"
    },
    {
      "ucid": "21112178901756951",
      "idx": 21,
      "speaker": "customer",
      "start_s": 35.3,
      "end_s": 37.0,
      "text_en": "Through fabrication, structural fabrication.",
      "text_native": "फैब्रिकेशन के थ्रू, स्ट्रक्चरल फैब्रिकेशन।"
    },
    {
      "ucid": "21112178901756951",
      "idx": 22,
      "speaker": "agent",
      "start_s": 37.2,
      "end_s": 37.5,
      "text_en": "Huh?",
      "text_native": "हां?"
    },
    {
      "ucid": "21112178901756951",
      "idx": 23,
      "speaker": "customer",
      "start_s": 38.0,
      "end_s": 39.0,
      "text_en": "Structure fabrication.",
      "text_native": "स्ट्रक्चर फैब्रिकेशन।"
    },
    {
      "ucid": "21112178901756951",
      "idx": 24,
      "speaker": "agent",
      "start_s": 39.2,
      "end_s": 41.8,
      "text_en": "Structure fabrication. And what other, I mean, what raw materials do you need, sir?",
      "text_native": "स्ट्रक्चर फैब्रिकेशन। और भी क्या-क्या मतलब रॉ मटेरियल क्या-क्या लगते हैं सर आपको?"
    },
    {
      "ucid": "21112178901756951",
      "idx": 25,
      "speaker": "customer",
      "start_s": 42.3,
      "end_s": 43.6,
      "text_en": "I need everything, the whole structure is needed.",
      "text_native": "मेरा सब है, स्ट्रक्चर पूरा लगता है।"
    },
    {
      "ucid": "21112178901756951",
      "idx": 26,
      "speaker": "agent",
      "start_s": 44.0,
      "end_s": 45.0,
      "text_en": "Meaning angles, channels, beams?",
      "text_native": "मतलब एंगल, चैनल, बीम्स?"
    },
    {
      "ucid": "21112178901756951",
      "idx": 27,
      "speaker": "customer",
      "start_s": 45.0,
      "end_s": 45.3,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178901756951",
      "idx": 28,
      "speaker": "agent",
      "start_s": 45.6,
      "end_s": 47.3,
      "text_en": "That's it? And I mean, do you also need HR and all?",
      "text_native": "दैट्स इट? और मतलब एचआर वगैरह भी लगता है क्या?"
    },
    {
      "ucid": "21112178901756951",
      "idx": 29,
      "speaker": "customer",
      "start_s": 47.3,
      "end_s": 48.2,
      "text_en": "No, HR is not needed.",
      "text_native": "नहीं, एचआर नहीं लगता जी।"
    },
    {
      "ucid": "21112178901756951",
      "idx": 30,
      "speaker": "agent",
      "start_s": 48.6,
      "end_s": 51.8,
      "text_en": "Okay, okay. So this, I mean, when are you looking for delivery, sir? When do you want to close this?",
      "text_native": "ओके ओके। तो ये मतलब ये आपको अभी कब तक डिलीवरी चाह रहे हैं सर? कब क्लोज करने का है इसको?"
    },
    {
      "ucid": "21112178901756951",
      "idx": 31,
      "speaker": "customer",
      "start_s": 51.8,
      "end_s": 52.4,
      "text_en": "Immediate.",
      "text_native": "इमीडिएट।"
    },
    {
      "ucid": "21112178901756951",
      "idx": 32,
      "speaker": "agent",
      "start_s": 52.4,
      "end_s": 53.8,
      "text_en": "If everything is right, then immediate.",
      "text_native": "अगर सब कुछ सही रहता है तो इमीडिएट।"
    },
    {
      "ucid": "21112178901756951",
      "idx": 33,
      "speaker": "customer",
      "start_s": 54.0,
      "end_s": 54.3,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178901756951",
      "idx": 34,
      "speaker": "agent",
      "start_s": 54.7,
      "end_s": 56.4,
      "text_en": "Okay. Generally, sir, where do you buy from? Location? Like...",
      "text_native": "ओके। आप जनरली सर कहां से लेते हैं आप? लोकेशन? जैसे..."
    },
    {
      "ucid": "21112178901756951",
      "idx": 35,
      "speaker": "customer",
      "start_s": 56.4,
      "end_s": 59.2,
      "text_en": "I am in Raipur, I am in Chhattisgarh. I buy from the dealers here in Raipur.",
      "text_native": "मैं रायपुर में, मैं छत्तीसगढ़ में हूं। मैं यहां रायपुर के डीलर्स उनसे लेता हूं।"
    },
    {
      "ucid": "21112178901756951",
      "idx": 36,
      "speaker": "agent",
      "start_s": 59.5,
      "end_s": 61.2,
      "text_en": "Raipur's dealers, okay. How far is Raipur, by the way?",
      "text_native": "रायपुर के डीलर्स, ओके। रायपुर कितना दूर पड़ता है बाय द वे?"
    },
    {
      "ucid": "21112178901756951",
      "idx": 37,
      "speaker": "customer",
      "start_s": 61.2,
      "end_s": 62.2,
      "text_en": "200 kilometers.",
      "text_native": "200 किलोमीटर।"
    },
    {
      "ucid": "21112178901756951",
      "idx": 38,
      "speaker": "agent",
      "start_s": 62.2,
      "end_s": 62.7,
      "text_en": "Okay, okay.",
      "text_native": "ओके ओके।"
    },
    {
      "ucid": "21112178901756951",
      "idx": 39,
      "speaker": "customer",
      "start_s": 63.2,
      "end_s": 63.9,
      "text_en": "200 kilometers.",
      "text_native": "200 किलोमीटर।"
    },
    {
      "ucid": "21112178901756951",
      "idx": 40,
      "speaker": "agent",
      "start_s": 64.0,
      "end_s": 65.1,
      "text_en": "So they give the material with TC?",
      "text_native": "तो वो टीसी के साथ देते हैं मटेरियल?"
    },
    {
      "ucid": "21112178901756951",
      "idx": 41,
      "speaker": "customer",
      "start_s": 65.1,
      "end_s": 65.8,
      "text_en": "Yes, with TC.",
      "text_native": "हां, टीसी के साथ में।"
    },
    {
      "ucid": "21112178901756951",
      "idx": 42,
      "speaker": "agent",
      "start_s": 66.1,
      "end_s": 66.8,
      "text_en": "Which brand do they provide, sir?",
      "text_native": "कौन सा ब्रांड का देते हैं सर?"
    },
    {
      "ucid": "21112178901756951",
      "idx": 43,
      "speaker": "customer",
      "start_s": 67.1,
      "end_s": 68.0,
      "text_en": "I take primary, brother.",
      "text_native": "प्राइमरी लेता हूं भैया मैं।"
    },
    {
      "ucid": "21112178901756951",
      "idx": 44,
      "speaker": "agent",
      "start_s": 68.5,
      "end_s": 69.8,
      "text_en": "Only primary? Which one in primary? I mean...",
      "text_native": "खाली प्राइमरी? प्राइमरी में कौन सा? मतलब..."
    },
    {
      "ucid": "21112178901756951",
      "idx": 45,
      "speaker": "customer",
      "start_s": 69.8,
      "end_s": 71.4,
      "text_en": "SAIL, Tata, Vizag, VSP.",
      "text_native": "SAIL, Tata, Vizag, VSP."
    },
    {
      "ucid": "21112178901756951",
      "idx": 46,
      "speaker": "agent",
      "start_s": 71.8,
      "end_s": 72.3,
      "text_en": "Okay, okay.",
      "text_native": "ओके ओके।"
    },
    {
      "ucid": "21112178901756951",
      "idx": 47,
      "speaker": "agent",
      "start_s": 73.2,
      "end_s": 78.4,
      "text_en": "Okay, okay. I'll do one thing then, sir, uh give me two-three hours, sir, I will send you its pricing and all. You need it at 495677 itself?",
      "text_native": "ठीक है, ठीक है। मैं सर फिर एक काम करता हूं, अह मेरे को सर दो-तीन घंटे दे दो, मैं आपको भेजता हूं इसका प्राइसिंग वगैरह। आपको 495677 यहीं पे चाहिए?"
    },
    {
      "ucid": "21112178901756951",
      "idx": 48,
      "speaker": "customer",
      "start_s": 78.4,
      "end_s": 79.3,
      "text_en": "Yes, this is the pincode.",
      "text_native": "जी, ये पिन कोड है।"
    },
    {
      "ucid": "21112178901756951",
      "idx": 49,
      "speaker": "agent",
      "start_s": 79.3,
      "end_s": 80.0,
      "text_en": "Yes, you need it here.",
      "text_native": "हां, यहीं पे चाहिए।"
    },
    {
      "ucid": "21112178901756951",
      "idx": 50,
      "speaker": "customer",
      "start_s": 80.0,
      "end_s": 80.8,
      "text_en": "New Industrial Area.",
      "text_native": "न्यू इंडस्ट्रियल एरिया।"
    },
    {
      "ucid": "21112178901756951",
      "idx": 51,
      "speaker": "agent",
      "start_s": 81.2,
      "end_s": 82.4,
      "text_en": "Yes, okay sir. Sir, and your good name, sir?",
      "text_native": "हां, ओके सर जी। सर और गुड नेम सर?"
    },
    {
      "ucid": "21112178901756951",
      "idx": 52,
      "speaker": "customer",
      "start_s": 82.7,
      "end_s": 83.2,
      "text_en": "Saket.",
      "text_native": "साकेत।"
    },
    {
      "ucid": "21112178901756951",
      "idx": 53,
      "speaker": "agent",
      "start_s": 83.9,
      "end_s": 84.7,
      "text_en": "Saket ji, okay.",
      "text_native": "साकेत जी, ओके।"
    },
    {
      "ucid": "21112178901756951",
      "idx": 54,
      "speaker": "agent",
      "start_s": 85.2,
      "end_s": 86.5,
      "text_en": "Sir, I'll give the quotation and all then, right?",
      "text_native": "सर मैं देता हूं फिर कोटेशन वगैरह ना?"
    },
    {
      "ucid": "21112178901756951",
      "idx": 55,
      "speaker": "customer",
      "start_s": 86.5,
      "end_s": 87.0,
      "text_en": "Yes, yes.",
      "text_native": "जी जी।"
    },
    {
      "ucid": "21112178901756951",
      "idx": 56,
      "speaker": "agent",
      "start_s": 87.2,
      "end_s": 90.4,
      "text_en": "And sir, I wanted to tell you one more thing, the payment terms are advance, so that will work, right? Against the PI.",
      "text_native": "और सर मैं एक चीज और बताना चाह रहा था, पेमेंट टर्म्स एडवांस रहते हैं, तो वो चलेगा ना? पीआई के अगेंस्ट में।"
    },
    {
      "ucid": "21112178901756951",
      "idx": 57,
      "speaker": "customer",
      "start_s": 90.4,
      "end_s": 91.0,
      "text_en": "Yes, it will work.",
      "text_native": "हां चलेगा।"
    },
    {
      "ucid": "21112178901756951",
      "idx": 58,
      "speaker": "agent",
      "start_s": 91.4,
      "end_s": 92.2,
      "text_en": "Okay. Okay, sir.",
      "text_native": "ओके। ओके सर।"
    },
    {
      "ucid": "21112178901756951",
      "idx": 59,
      "speaker": "customer",
      "start_s": 95.2,
      "end_s": 95.6,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178901756951",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Uh sir, this one requirement of yours had come last time, it's about yesterday.",
      "comment": "Agent correctly referenced the customer's prior submission on the platform."
    },
    {
      "ucid": "21112178901756951",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "full",
      "earned": 3.0,
      "questions_hit": 5,
      "evidence": "Uh E250 BR IS 2062, 90 cross 6 cross 12 uh meter length is required. ... And you need 30 tons of this material? ... You need it at 495677 itself?",
      "comment": "Agent successfully revalidated all 5 key fields: product/grade, dimensions, quantity, pincode, and timeline."
    },
    {
      "ucid": "21112178901756951",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 3,
      "evidence": "Sir, can you tell me a little about Sanjiv Industries, what is the nature of business? ... Which brand do they provide, sir? ... payment terms are advance, so that will work, right?",
      "comment": "Agent successfully asked about end use, current brands, and payment terms, but missed monthly tonnage and JSW's share of wallet."
    },
    {
      "ucid": "21112178901756951",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "give me two-three hours, sir, I will send you its pricing and all.",
      "comment": "Agent did not provide a price but committed to a clear timeline for sending the quotation."
    },
    {
      "ucid": "21112178901756951",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent remained focused on the customer's specific requirement for angles and did not attempt to pitch the entire product portfolio."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL3 Discovery (5 Qs, woven naturally)"
  ],
  "objection_phrases_list": []
}