Call 21112178901743181 2026-09-10 · dhruv · 3:47
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | Wrap up time exceeded :0 | full conversation 59 turns, clean transcript (2% inaudible) | Hindi | 59 | new_registration (campaign_name:high) |
Audio: clear: There is some minor background noise but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
3
/4 flags
segment: construction
geo: policy_excluded
MOQ: None MT None
3 · Supply
US
not_in_stockyard
No local dealer/stockyard in customer's location (Samastipur, Bihar); material must be dispatched from Ghaziabad.
4 · Sentiment
the CUSTOMER
+0.40
confidence high · +8/−1
from 19 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent failed to ask any discovery questions, only capturing the end-use when the customer volunteered it. No questions about business type, monthly volume, or current suppliers were asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
Closure - one of three outcomes
The call ended with a vague promise from the customer to call back, with no specific next step (quote, callback, walkthrough) scheduled by the agent.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
−1.0 pts
Platform education
The agent did not explain any platform USPs like transparent delivered pricing or test certificates. They quoted an ex-works price with separate freight, which contradicts the platform's value proposition.
How Sajal Bhaskar did it on a
10.0/10 call —
मतलब ये जो मैं रेट बताया 63100 ये हमारी लोडिंग के साथ है...एक्स्ट्रा जो जो रह गया है इसमें बताना वो 18% GST जो लग एक्स्ट्रा लगता है और ट्रांसपोर्टेशन का खर्चा जितना लगता है, दैट्स इट।
objection
The customer raised 1 objection
you did not answer:
price
Okay, we'll talk after doing a calculation because your rate...
did well
Warm welcome opener
Sir, I was calling from JSW One. Sir, you had actually registered on our portal, so were you looking for some steel requirement, sir?
First opportunity identified
Requirement था, ज्यादा नहीं मतलब 100 pieces, sheets चाहिए। लेकिन sheets जो एक्चुअल में हमको वो बनाया हुआ sheet चाहिए roofing के लिए।
Summary
The customer, registered as 'Satyam Computers', required 100 roofing sheets (approx 2.1 MT) for a project in Samastipur, Bihar. The agent quoted an ex-Ghaziabad price for the material, as there is no local serviceability in Bihar. The agent failed to conduct discovery or establish a firm next step, and the call ended with the customer stating they would review the pricing and call back.
Coaching
You must drive the conversation by asking discovery questions instead of just reacting to the customer; you let the call end without a concrete next step, which loses control of the opportunity.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, I was calling from JSW One. Sir, you had actually registered on our portal, so were you looking for some steel requirement, sir? The agent correctly referenced the customer's portal registration and positioned the call as a follow-up, which is a good warm opener. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 2 | 0.5 | Satyam Computers? ... In which area do you need it, sir? The agent confirmed the company name and asked for the procurement city, but did not ask about the contact's role or verify contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 |
The agent failed to ask any discovery questions, only capturing the end-use when the customer volunteered it. No questions about business type, monthly volume, or current suppliers were asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any platform USPs like transparent delivered pricing or test certificates. They quoted an ex-works price with separate freight, which contradicts the platform's value proposition. |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | Requirement था, ज्यादा नहीं मतलब 100 pieces, sheets चाहिए। लेकिन sheets जो एक्चुअल में हमको वो बनाया हुआ sheet चाहिए roofing के लिए। The customer stated a clear requirement at the start of the call, and the agent engaged to clarify the specifications. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Okay, fine. We'll call you in a while. The call ended with a vague promise from the customer to call back, with no specific next step (quote, callback, walkthrough) scheduled by the agent. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | raised | Okay, we'll talk after doing a calculation because your rate... |
Okay. Hmm. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.502 | 97.2s | 96.5s | 33.3s | 45.1s | 150.0 | 0 | 29 | 30 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello
हेलो
agent
1.2s
Hello
हेलो
customer
1.8s
Yes
हां
agent
2.2s
Satyam Computers?
सत्यम कंप्यूटर्स?
customer
3.2s
Yes, tell me.
जी बताइए।
agent
3.8s
Sir, I was calling from JSW One.
सर JSW One से बात कर रहा था मैं।
customer
5.5s
Oh, okay.
अच्छा, हम्म।
agent
6.6s
Sir, you had actually registered on our portal, so were you looking for some steel requirement, sir?
सर आपने एक्चुअली रजिस्टर किया था हमारे पोर्टल पे, सो कुछ steel की requirement देख रहे थे सर आप?
customer
10.1s
There was a requirement, not much, meaning 100 pieces, sheets are needed. But the sheets, actually we need the fabricated sheets for roofing. You guys probably...
Requirement था, ज्यादा नहीं मतलब 100 pieces, sheets चाहिए। लेकिन sheets जो एक्चुअल में हमको वो बनाया हुआ sheet चाहिए roofing के लिए। आप लोग तो शायद ये
agent
15.8s
It will be available.
मिल जाएगा।
customer
16.2s
It will be available?
मिल जाएगा?
agent
16.6s
We provide profile sheets, but how much yield did you say, sir?
प्रोफाइल शीट देते हैं हम, लेकिन कितना yield बोला सर आपने?
customer
19.3s
Uh, 100 piece, meaning 16 feet is needed. 16 4's 100 piece.
अ 100 piece मतलब 16 feet का चाहिए। 16 4 का 100 piece.
agent
23.4s
6.4's? 64, 6400 mm
6.4 का? 64, 6400 mm
customer
26.5s
16 4, 16 feet and 4 feet width.
16 4, 16 feet और 4 feet width.
agent
29.8s
16
customer
31.2s
16 feet in length, yes yes.
लेंथ में 16 feet, हां हां।
agent
32.8s
Understood. Sir, see, 4 feet doesn't come. After profiling, it becomes smaller, it comes to 1060.
समझ गया। सर देखिए 4 feet तो नहीं आता है। प्रोफाइलिंग करने के बाद वो छोटा हो जाता है, 1060 का आ जाता है वो।
customer
36.8s
Oh.
अच्छा।
agent
37.5s
Yes. And 16 feet will be available, that is completely okay. That is 4880.
हां। और 16 feet तो मिल जाएगा, that is completely okay. 4880 होता है वो।
customer
41.9s
So this profiling, okay, are your dealers etc. in our area?
तो ये प्रोफाइलिंग का, अच्छा ये हम लोग के एरिया में है क्या आपके डीलर वगैरह?
agent
45.4s
In which area do you need it, sir?
कौनसे एरिया में चाहिए सर आपको?
customer
47.0s
This is Samastipur, Samastipur, Bihar.
ये समस्तीपुर है, समस्तीपुर, बिहार।
agent
49.4s
Sir, we don't have a dealer in Bihar.
सर बिहार में नहीं है डीलर हमारा कोई।
agent
51.7s
We can provide it from Ghaziabad. Two tons of material
हम गाजियाबाद से दे पाएंगे आपको। दो टन माल
customer
53.9s
From Ghaziabad you will give
गाजियाबाद से आप दे
agent
54.5s
It will come from Ghaziabad.
गाजियाबाद से आएंगे।
customer
55.0s
Yes.
जी।
customer
55.7s
So then what, how will it cost? You provide us some information, we are new to this.
तो फिर क्या कैसे उसका लगेगा? आप हम लोग को कुछ इनफार्मेशन प्रोवाइड करो, उसके लिए तो फर्स्ट है।
agent
59.1s
Sir, rate, freight will be charged separately on top of it. The pricing will be, sir, if you take Pragati Plus, then 97 and the freight that will be charged will be for the distance.
सर रेट, freight अलग लगेगा उसके ऊपर। प्राइसिंग आ जाएगा सर आपको अगर प्रगति प्लस लेते हो तो 97 और freight जो लगेगा वो लगेगा डिस्टेंस का।
customer
104.2s
Because 97 what, you mean per metric ton?
क्योंकि 97 क्या मतलब एक पर मेट्रिक टन?
agent
107.2s
97,000 per ton.
customer
108.9s
Oh.
अच्छा।
agent
109.9s
Hmm.
हम्म।
customer
110.2s
For Pragati.
पर प्रगति का।
agent
111.0s
Yes.
हां।
customer
111.5s
And what, I mean, what would be the weight of a running sheet in that?
और क्या मतलब अगर रनिंग शीट का क्या उसमें वजन आता होगा, वेट?
agent
115.6s
A running sheet will cost you, sir, this, around 20 kg.
रनिंग शीट पड़ जाएगा सर आपको ये 20 किलो के आसपास।
customer
120.0s
No no, you are making some mistake. How can a running sheet be 20 kg? Running sheet means four square feet.
नहीं नहीं, कुछ तो मिस्टेक कर रहे हैं। 20 किलो कैसे रनिंग शीट आएगा? रनिंग शीट मतलब चार स्क्वायर फीट हुआ।
agent
123.8s
Sir, look, two tons, two tons 100 kg is for 100 sheets. 2.1.
सर देखो, दो टन, दो टन 100 किलो होता है 100 शीट का। 2.1.
customer
128.6s
Oh.
अच्छा।
agent
129.3s
Yes. Now you can convert it accordingly.
हां। अब आप उस हिसाब से उसको कन्वर्ट कर लीजिए।
customer
132.2s
And what rate did you mention? 97,000 for one ton?
और रेट क्या बताया आपने? 97,000 में एक टन?
agent
135.1s
Yes, but that is ex-Ghaziabad.
हां, एक्स-गाजियाबाद है लेकिन वो।
customer
137.1s
Ex-Ghaziabad. The transportation will be charged separately.
एक्स-गाजियाबाद। जो ट्रांसपोर्टेशन होगा वो अलग लगेगा।
agent
139.2s
That will be separate.
वो अलग लगेगा।
customer
140.2s
And in that, which sheet are you giving? You have like two, four, maybe four types of sheets, right?
और उसके मतलब कौन सा शीट आप दे रहे हो? आपका तो दो चार, चार टाइप का शायद शीट आता है ना?
agent
143.2s
Pragati Plus.
प्रगति प्लस का।
customer
144.0s
Hmm.
हम्म।
customer
144.8s
And the one above it, your Silveron etc., what about that?
और अगर इससे ऊपर वाला जो है आपका सिल्वरऑन वगैरह, उसका क्या है?
agent
147.0s
Silveron doesn't come above this, sir. Silveron comes in BGL. Above this comes Coloron Plus. Coloron Plus will cost us 10 to 11 rupees more per kg. 10,000 rupees per metric ton extra.
सिल्वरऑन इसके ऊपर नहीं आता सर। सिल्वरऑन BGL में आता है। इसके ऊपर कलरऑन प्लस आता है। कलरऑन प्लस पड़ेगा अपने को 10 से 11 रुपया ऊपर पर केजी। 10,000 rupees per metric ton एक्स्ट्रा जाएगा।
agent
154.2s
1,07,000 per ton.
customer
156.8s
Okay, we'll talk after doing a calculation because your rate... and will this profiling be charged separately or will it be included in this?
तो ठीक है हम बात करते हैं एक बार कैलकुलेशन करके आपका क्योंकि रेट और ये प्रोफाइलिंग का अलग पैसा लगेगा या उसी में हो जाएगा?
agent
201.5s
This price is with profiling, sir.
प्रोफाइलिंग के साथ है सर ये प्राइस।
customer
202.6s
With profiling.
प्रोफाइलिंग के साथ है।
agent
203.6s
Yes.
हां।
customer
205.8s
Okay, fine. We'll call you in a while. What is the rate, 12, okay.
अच्छा ठीक है। हम कॉल करते हैं आपको थोड़ी देर में। क्या है रेट 12 ठीक है।
agent
209.0s
Okay. Hmm.
ठीक है। हम्म।
customer
210.0s
[inaudible]