{
  "ucid": "21112178901743181",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 10:47:11",
  "end_time": "2026-09-10 10:50:58",
  "duration_sec": 227,
  "campaign": "MSME_IS_PANIndia_NewReg_260526",
  "disposition": "Wrap up time exceeded :0",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA31f8f5571e9d596976bade861d494dcf.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 421,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178901743181__DIA31f8f5571e9d596976bade861d494dcf.mp3",
  "audio_bytes": 616248,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 205.416,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello   (हेलो)\n[1s] AGENT: Hello   (हेलो)\n[2s] CUSTOMER: Yes   (हां)\n[2s] AGENT: Satyam Computers?   (सत्यम कंप्यूटर्स?)\n[3s] CUSTOMER: Yes, tell me.   (जी बताइए।)\n[4s] AGENT: Sir, I was calling from JSW One.   (सर JSW One से बात कर रहा था मैं।)\n[6s] CUSTOMER: Oh, okay.   (अच्छा, हम्म।)\n[7s] AGENT: Sir, you had actually registered on our portal, so were you looking for some steel requirement, sir?   (सर आपने एक्चुअली रजिस्टर किया था हमारे पोर्टल पे, सो कुछ steel की requirement देख रहे थे सर आप?)\n[10s] CUSTOMER: There was a requirement, not much, meaning 100 pieces, sheets are needed. But the sheets, actually we need the fabricated sheets for roofing. You guys probably...   (Requirement था, ज्यादा नहीं मतलब 100 pieces, sheets चाहिए। लेकिन sheets जो एक्चुअल में हमको वो बनाया हुआ sheet चाहिए roofing के लिए। आप लोग तो शायद ये)\n[16s] AGENT: It will be available.   (मिल जाएगा।)\n[16s] CUSTOMER: It will be available?   (मिल जाएगा?)\n[17s] AGENT: We provide profile sheets, but how much yield did you say, sir?   (प्रोफाइल शीट देते हैं हम, लेकिन कितना yield बोला सर आपने?)\n[19s] CUSTOMER: Uh, 100 piece, meaning 16 feet is needed. 16 4's 100 piece.   (अ 100 piece मतलब 16 feet का चाहिए। 16 4 का 100 piece.)\n[23s] AGENT: 6.4's? 64, 6400 mm   (6.4 का? 64, 6400 mm)\n[26s] CUSTOMER: 16 4, 16 feet and 4 feet width.   (16 4, 16 feet और 4 feet width.)\n[30s] AGENT: 16\n[31s] CUSTOMER: 16 feet in length, yes yes.   (लेंथ में 16 feet, हां हां।)\n[33s] AGENT: Understood. Sir, see, 4 feet doesn't come. After profiling, it becomes smaller, it comes to 1060.   (समझ गया। सर देखिए 4 feet तो नहीं आता है। प्रोफाइलिंग करने के बाद वो छोटा हो जाता है, 1060 का आ जाता है वो।)\n[37s] CUSTOMER: Oh.   (अच्छा।)\n[38s] AGENT: Yes. And 16 feet will be available, that is completely okay. That is 4880.   (हां। और 16 feet तो मिल जाएगा, that is completely okay. 4880 होता है वो।)\n[42s] CUSTOMER: So this profiling, okay, are your dealers etc. in our area?   (तो ये प्रोफाइलिंग का, अच्छा ये हम लोग के एरिया में है क्या आपके डीलर वगैरह?)\n[45s] AGENT: In which area do you need it, sir?   (कौनसे एरिया में चाहिए सर आपको?)\n[47s] CUSTOMER: This is Samastipur, Samastipur, Bihar.   (ये समस्तीपुर है, समस्तीपुर, बिहार।)\n[49s] AGENT: Sir, we don't have a dealer in Bihar.   (सर बिहार में नहीं है डीलर हमारा कोई।)\n[52s] AGENT: We can provide it from Ghaziabad. Two tons of material   (हम गाजियाबाद से दे पाएंगे आपको। दो टन माल)\n[54s] CUSTOMER: From Ghaziabad you will give   (गाजियाबाद से आप दे)\n[54s] AGENT: It will come from Ghaziabad.   (गाजियाबाद से आएंगे।)\n[55s] CUSTOMER: Yes.   (जी।)\n[56s] CUSTOMER: So then what, how will it cost? You provide us some information, we are new to this.   (तो फिर क्या कैसे उसका लगेगा? आप हम लोग को कुछ इनफार्मेशन प्रोवाइड करो, उसके लिए तो फर्स्ट है।)\n[59s] AGENT: Sir, rate, freight will be charged separately on top of it. The pricing will be, sir, if you take Pragati Plus, then 97 and the freight that will be charged will be for the distance.   (सर रेट, freight अलग लगेगा उसके ऊपर। प्राइसिंग आ जाएगा सर आपको अगर प्रगति प्लस लेते हो तो 97 और freight जो लगेगा वो लगेगा डिस्टेंस का।)\n[104s] CUSTOMER: Because 97 what, you mean per metric ton?   (क्योंकि 97 क्या मतलब एक पर मेट्रिक टन?)\n[107s] AGENT: 97,000 per ton.\n[109s] CUSTOMER: Oh.   (अच्छा।)\n[110s] AGENT: Hmm.   (हम्म।)\n[110s] CUSTOMER: For Pragati.   (पर प्रगति का।)\n[111s] AGENT: Yes.   (हां।)\n[112s] CUSTOMER: And what, I mean, what would be the weight of a running sheet in that?   (और क्या मतलब अगर रनिंग शीट का क्या उसमें वजन आता होगा, वेट?)\n[116s] AGENT: A running sheet will cost you, sir, this, around 20 kg.   (रनिंग शीट पड़ जाएगा सर आपको ये 20 किलो के आसपास।)\n[120s] CUSTOMER: No no, you are making some mistake. How can a running sheet be 20 kg? Running sheet means four square feet.   (नहीं नहीं, कुछ तो मिस्टेक कर रहे हैं। 20 किलो कैसे रनिंग शीट आएगा? रनिंग शीट मतलब चार स्क्वायर फीट हुआ।)\n[124s] AGENT: Sir, look, two tons, two tons 100 kg is for 100 sheets. 2.1.   (सर देखो, दो टन, दो टन 100 किलो होता है 100 शीट का। 2.1.)\n[129s] CUSTOMER: Oh.   (अच्छा।)\n[129s] AGENT: Yes. Now you can convert it accordingly.   (हां। अब आप उस हिसाब से उसको कन्वर्ट कर लीजिए।)\n[132s] CUSTOMER: And what rate did you mention? 97,000 for one ton?   (और रेट क्या बताया आपने? 97,000 में एक टन?)\n[135s] AGENT: Yes, but that is ex-Ghaziabad.   (हां, एक्स-गाजियाबाद है लेकिन वो।)\n[137s] CUSTOMER: Ex-Ghaziabad. The transportation will be charged separately.   (एक्स-गाजियाबाद। जो ट्रांसपोर्टेशन होगा वो अलग लगेगा।)\n[139s] AGENT: That will be separate.   (वो अलग लगेगा।)\n[140s] CUSTOMER: And in that, which sheet are you giving? You have like two, four, maybe four types of sheets, right?   (और उसके मतलब कौन सा शीट आप दे रहे हो? आपका तो दो चार, चार टाइप का शायद शीट आता है ना?)\n[143s] AGENT: Pragati Plus.   (प्रगति प्लस का।)\n[144s] CUSTOMER: Hmm.   (हम्म।)\n[145s] CUSTOMER: And the one above it, your Silveron etc., what about that?   (और अगर इससे ऊपर वाला जो है आपका सिल्वरऑन वगैरह, उसका क्या है?)\n[147s] AGENT: Silveron doesn't come above this, sir. Silveron comes in BGL. Above this comes Coloron Plus. Coloron Plus will cost us 10 to 11 rupees more per kg. 10,000 rupees per metric ton extra.   (सिल्वरऑन इसके ऊपर नहीं आता सर। सिल्वरऑन BGL में आता है। इसके ऊपर कलरऑन प्लस आता है। कलरऑन प्लस पड़ेगा अपने को 10 से 11 रुपया ऊपर पर केजी। 10,000 rupees per metric ton एक्स्ट्रा जाएगा।)\n[154s] AGENT: 1,07,000 per ton.\n[157s] CUSTOMER: Okay, we'll talk after doing a calculation because your rate... and will this profiling be charged separately or will it be included in this?   (तो ठीक है हम बात करते हैं एक बार कैलकुलेशन करके आपका क्योंकि रेट और ये प्रोफाइलिंग का अलग पैसा लगेगा या उसी में हो जाएगा?)\n[202s] AGENT: This price is with profiling, sir.   (प्रोफाइलिंग के साथ है सर ये प्राइस।)\n[203s] CUSTOMER: With profiling.   (प्रोफाइलिंग के साथ है।)\n[204s] AGENT: Yes.   (हां।)\n[206s] CUSTOMER: Okay, fine. We'll call you in a while. What is the rate, 12, okay.   (अच्छा ठीक है। हम कॉल करते हैं आपको थोड़ी देर में। क्या है रेट 12 ठीक है।)\n[209s] AGENT: Okay. Hmm.   (ठीक है। हम्म।)\n[210s] CUSTOMER: [inaudible]",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 59,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "59 turns, clean transcript (2% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:high",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.5,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "You must drive the conversation by asking discovery questions instead of just reacting to the customer; you let the call end without a concrete next step, which loses control of the opportunity.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "construction",
  "mfg_flag": 1,
  "geo_flag": 1,
  "geo_reason": "policy_excluded",
  "moq_flag": 1,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 3,
  "supply_flag": "not_in_stockyard",
  "supply_details": "No local dealer/stockyard in customer's location (Samastipur, Bihar); material must be dispatched from Ghaziabad.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, registered as 'Satyam Computers', required 100 roofing sheets (approx 2.1 MT) for a project in Samastipur, Bihar. The agent quoted an ex-Ghaziabad price for the material, as there is no local serviceability in Bihar. The agent failed to conduct discovery or establish a firm next step, and the call ended with the customer stating they would review the pricing and call back.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, I was calling from JSW One. Sir, you had actually registered on our portal, so were you looking for some steel requirement, sir?\", \"comment\": \"The agent correctly referenced the customer's portal registration and positioned the call as a follow-up, which is a good warm opener.\"}, {\"step_id\": \"NR2\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"Satyam Computers? ... In which area do you need it, sir?\", \"comment\": \"The agent confirmed the company name and asked for the procurement city, but did not ask about the contact's role or verify contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"The agent failed to ask any discovery questions, only capturing the end-use when the customer volunteered it. No questions about business type, monthly volume, or current suppliers were asked.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any platform USPs like transparent delivered pricing or test certificates. They quoted an ex-works price with separate freight, which contradicts the platform's value proposition.\"}, {\"step_id\": \"NR5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Requirement था, ज्यादा नहीं मतलब 100 pieces, sheets चाहिए। लेकिन sheets जो एक्चुअल में हमको वो बनाया हुआ sheet चाहिए roofing के लिए।\", \"comment\": \"The customer stated a clear requirement at the start of the call, and the agent engaged to clarify the specifications.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay, fine. We'll call you in a while.\", \"comment\": \"The call ended with a vague promise from the customer to call back, with no specific next step (quote, callback, walkthrough) scheduled by the agent.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must drive the conversation by asking discovery questions instead of just reacting to the customer; you let the call end without a concrete next step, which loses control of the opportunity.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": true, \"geo_reason\": \"policy_excluded\", \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"not_in_stockyard\", \"supply_details\": \"No local dealer/stockyard in customer's location (Samastipur, Bihar); material must be dispatched from Ghaziabad.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"raised\", \"evidence\": \"Okay, we'll talk after doing a calculation because your rate...\", \"response\": \"Okay. Hmm.\"}], \"call_summary\": \"The customer, registered as 'Satyam Computers', required 100 roofing sheets (approx 2.1 MT) for a project in Samastipur, Bihar. The agent quoted an ex-Ghaziabad price for the material, as there is no local serviceability in Bihar. The agent failed to conduct discovery or establish a firm next step, and the call ended with the customer stating they would review the pricing and call back.\"}",
  "error": null,
  "latency_ms": 40784,
  "input_tokens": 4759,
  "output_tokens": 961,
  "created_at": "2026-09-25 11:11:22",
  "sentiment": "positive",
  "sentiment_score": 0.4,
  "sentiment_confidence": "high",
  "pos": 8,
  "neg": 1,
  "lex_hits": 19,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.502,
  "agent_talk_sec": 97.2,
  "customer_talk_sec": 96.5,
  "dead_air_sec": 33.3,
  "longest_monologue_sec": 45.1,
  "agent_wpm": 150.0,
  "interruptions": 0,
  "agent_turns": 29,
  "customer_turns": 30,
  "discovery_qs": 5,
  "words_agent": 243,
  "words_customer": 242,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178901743181",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.0,
      "end_s": 0.8,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178901743181",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.2,
      "end_s": 1.5,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178901743181",
      "idx": 2,
      "speaker": "customer",
      "start_s": 1.8,
      "end_s": 2.1,
      "text_en": "Yes",
      "text_native": "हां"
    },
    {
      "ucid": "21112178901743181",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.2,
      "end_s": 2.9,
      "text_en": "Satyam Computers?",
      "text_native": "सत्यम कंप्यूटर्स?"
    },
    {
      "ucid": "21112178901743181",
      "idx": 4,
      "speaker": "customer",
      "start_s": 3.2,
      "end_s": 3.7,
      "text_en": "Yes, tell me.",
      "text_native": "जी बताइए।"
    },
    {
      "ucid": "21112178901743181",
      "idx": 5,
      "speaker": "agent",
      "start_s": 3.8,
      "end_s": 5.1,
      "text_en": "Sir, I was calling from JSW One.",
      "text_native": "सर JSW One से बात कर रहा था मैं।"
    },
    {
      "ucid": "21112178901743181",
      "idx": 6,
      "speaker": "customer",
      "start_s": 5.5,
      "end_s": 6.1,
      "text_en": "Oh, okay.",
      "text_native": "अच्छा, हम्म।"
    },
    {
      "ucid": "21112178901743181",
      "idx": 7,
      "speaker": "agent",
      "start_s": 6.6,
      "end_s": 9.8,
      "text_en": "Sir, you had actually registered on our portal, so were you looking for some steel requirement, sir?",
      "text_native": "सर आपने एक्चुअली रजिस्टर किया था हमारे पोर्टल पे, सो कुछ steel की requirement देख रहे थे सर आप?"
    },
    {
      "ucid": "21112178901743181",
      "idx": 8,
      "speaker": "customer",
      "start_s": 10.1,
      "end_s": 15.8,
      "text_en": "There was a requirement, not much, meaning 100 pieces, sheets are needed. But the sheets, actually we need the fabricated sheets for roofing. You guys probably...",
      "text_native": "Requirement था, ज्यादा नहीं मतलब 100 pieces, sheets चाहिए। लेकिन sheets जो एक्चुअल में हमको वो बनाया हुआ sheet चाहिए roofing के लिए। आप लोग तो शायद ये"
    },
    {
      "ucid": "21112178901743181",
      "idx": 9,
      "speaker": "agent",
      "start_s": 15.8,
      "end_s": 16.2,
      "text_en": "It will be available.",
      "text_native": "मिल जाएगा।"
    },
    {
      "ucid": "21112178901743181",
      "idx": 10,
      "speaker": "customer",
      "start_s": 16.2,
      "end_s": 16.6,
      "text_en": "It will be available?",
      "text_native": "मिल जाएगा?"
    },
    {
      "ucid": "21112178901743181",
      "idx": 11,
      "speaker": "agent",
      "start_s": 16.6,
      "end_s": 18.8,
      "text_en": "We provide profile sheets, but how much yield did you say, sir?",
      "text_native": "प्रोफाइल शीट देते हैं हम, लेकिन कितना yield बोला सर आपने?"
    },
    {
      "ucid": "21112178901743181",
      "idx": 12,
      "speaker": "customer",
      "start_s": 19.3,
      "end_s": 23.2,
      "text_en": "Uh, 100 piece, meaning 16 feet is needed. 16 4's 100 piece.",
      "text_native": "अ 100 piece मतलब 16 feet का चाहिए। 16 4 का 100 piece."
    },
    {
      "ucid": "21112178901743181",
      "idx": 13,
      "speaker": "agent",
      "start_s": 23.4,
      "end_s": 26.5,
      "text_en": "6.4's? 64, 6400 mm",
      "text_native": "6.4 का? 64, 6400 mm"
    },
    {
      "ucid": "21112178901743181",
      "idx": 14,
      "speaker": "customer",
      "start_s": 26.5,
      "end_s": 28.9,
      "text_en": "16 4, 16 feet and 4 feet width.",
      "text_native": "16 4, 16 feet और 4 feet width."
    },
    {
      "ucid": "21112178901743181",
      "idx": 15,
      "speaker": "agent",
      "start_s": 29.8,
      "end_s": 31.2,
      "text_en": "16",
      "text_native": "16"
    },
    {
      "ucid": "21112178901743181",
      "idx": 16,
      "speaker": "customer",
      "start_s": 31.2,
      "end_s": 32.4,
      "text_en": "16 feet in length, yes yes.",
      "text_native": "लेंथ में 16 feet, हां हां।"
    },
    {
      "ucid": "21112178901743181",
      "idx": 17,
      "speaker": "agent",
      "start_s": 32.8,
      "end_s": 36.5,
      "text_en": "Understood. Sir, see, 4 feet doesn't come. After profiling, it becomes smaller, it comes to 1060.",
      "text_native": "समझ गया। सर देखिए 4 feet तो नहीं आता है। प्रोफाइलिंग करने के बाद वो छोटा हो जाता है, 1060 का आ जाता है वो।"
    },
    {
      "ucid": "21112178901743181",
      "idx": 18,
      "speaker": "customer",
      "start_s": 36.8,
      "end_s": 37.2,
      "text_en": "Oh.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178901743181",
      "idx": 19,
      "speaker": "agent",
      "start_s": 37.5,
      "end_s": 41.2,
      "text_en": "Yes. And 16 feet will be available, that is completely okay. That is 4880.",
      "text_native": "हां। और 16 feet तो मिल जाएगा, that is completely okay. 4880 होता है वो।"
    },
    {
      "ucid": "21112178901743181",
      "idx": 20,
      "speaker": "customer",
      "start_s": 41.9,
      "end_s": 45.1,
      "text_en": "So this profiling, okay, are your dealers etc. in our area?",
      "text_native": "तो ये प्रोफाइलिंग का, अच्छा ये हम लोग के एरिया में है क्या आपके डीलर वगैरह?"
    },
    {
      "ucid": "21112178901743181",
      "idx": 21,
      "speaker": "agent",
      "start_s": 45.4,
      "end_s": 46.8,
      "text_en": "In which area do you need it, sir?",
      "text_native": "कौनसे एरिया में चाहिए सर आपको?"
    },
    {
      "ucid": "21112178901743181",
      "idx": 22,
      "speaker": "customer",
      "start_s": 47.0,
      "end_s": 48.5,
      "text_en": "This is Samastipur, Samastipur, Bihar.",
      "text_native": "ये समस्तीपुर है, समस्तीपुर, बिहार।"
    },
    {
      "ucid": "21112178901743181",
      "idx": 23,
      "speaker": "agent",
      "start_s": 49.4,
      "end_s": 51.2,
      "text_en": "Sir, we don't have a dealer in Bihar.",
      "text_native": "सर बिहार में नहीं है डीलर हमारा कोई।"
    },
    {
      "ucid": "21112178901743181",
      "idx": 24,
      "speaker": "agent",
      "start_s": 51.7,
      "end_s": 53.9,
      "text_en": "We can provide it from Ghaziabad. Two tons of material",
      "text_native": "हम गाजियाबाद से दे पाएंगे आपको। दो टन माल"
    },
    {
      "ucid": "21112178901743181",
      "idx": 25,
      "speaker": "customer",
      "start_s": 53.9,
      "end_s": 54.5,
      "text_en": "From Ghaziabad you will give",
      "text_native": "गाजियाबाद से आप दे"
    },
    {
      "ucid": "21112178901743181",
      "idx": 26,
      "speaker": "agent",
      "start_s": 54.5,
      "end_s": 54.9,
      "text_en": "It will come from Ghaziabad.",
      "text_native": "गाजियाबाद से आएंगे।"
    },
    {
      "ucid": "21112178901743181",
      "idx": 27,
      "speaker": "customer",
      "start_s": 55.0,
      "end_s": 55.2,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178901743181",
      "idx": 28,
      "speaker": "customer",
      "start_s": 55.7,
      "end_s": 58.8,
      "text_en": "So then what, how will it cost? You provide us some information, we are new to this.",
      "text_native": "तो फिर क्या कैसे उसका लगेगा? आप हम लोग को कुछ इनफार्मेशन प्रोवाइड करो, उसके लिए तो फर्स्ट है।"
    },
    {
      "ucid": "21112178901743181",
      "idx": 29,
      "speaker": "agent",
      "start_s": 59.1,
      "end_s": 104.2,
      "text_en": "Sir, rate, freight will be charged separately on top of it. The pricing will be, sir, if you take Pragati Plus, then 97 and the freight that will be charged will be for the distance.",
      "text_native": "सर रेट, freight अलग लगेगा उसके ऊपर। प्राइसिंग आ जाएगा सर आपको अगर प्रगति प्लस लेते हो तो 97 और freight जो लगेगा वो लगेगा डिस्टेंस का।"
    },
    {
      "ucid": "21112178901743181",
      "idx": 30,
      "speaker": "customer",
      "start_s": 104.2,
      "end_s": 107.2,
      "text_en": "Because 97 what, you mean per metric ton?",
      "text_native": "क्योंकि 97 क्या मतलब एक पर मेट्रिक टन?"
    },
    {
      "ucid": "21112178901743181",
      "idx": 31,
      "speaker": "agent",
      "start_s": 107.2,
      "end_s": 108.6,
      "text_en": "97,000 per ton.",
      "text_native": "97,000 per ton."
    },
    {
      "ucid": "21112178901743181",
      "idx": 32,
      "speaker": "customer",
      "start_s": 108.9,
      "end_s": 109.3,
      "text_en": "Oh.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178901743181",
      "idx": 33,
      "speaker": "agent",
      "start_s": 109.9,
      "end_s": 110.2,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178901743181",
      "idx": 34,
      "speaker": "customer",
      "start_s": 110.2,
      "end_s": 111.0,
      "text_en": "For Pragati.",
      "text_native": "पर प्रगति का।"
    },
    {
      "ucid": "21112178901743181",
      "idx": 35,
      "speaker": "agent",
      "start_s": 111.0,
      "end_s": 111.5,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178901743181",
      "idx": 36,
      "speaker": "customer",
      "start_s": 111.5,
      "end_s": 114.8,
      "text_en": "And what, I mean, what would be the weight of a running sheet in that?",
      "text_native": "और क्या मतलब अगर रनिंग शीट का क्या उसमें वजन आता होगा, वेट?"
    },
    {
      "ucid": "21112178901743181",
      "idx": 37,
      "speaker": "agent",
      "start_s": 115.6,
      "end_s": 119.0,
      "text_en": "A running sheet will cost you, sir, this, around 20 kg.",
      "text_native": "रनिंग शीट पड़ जाएगा सर आपको ये 20 किलो के आसपास।"
    },
    {
      "ucid": "21112178901743181",
      "idx": 38,
      "speaker": "customer",
      "start_s": 120.0,
      "end_s": 123.5,
      "text_en": "No no, you are making some mistake. How can a running sheet be 20 kg? Running sheet means four square feet.",
      "text_native": "नहीं नहीं, कुछ तो मिस्टेक कर रहे हैं। 20 किलो कैसे रनिंग शीट आएगा? रनिंग शीट मतलब चार स्क्वायर फीट हुआ।"
    },
    {
      "ucid": "21112178901743181",
      "idx": 39,
      "speaker": "agent",
      "start_s": 123.8,
      "end_s": 128.2,
      "text_en": "Sir, look, two tons, two tons 100 kg is for 100 sheets. 2.1.",
      "text_native": "सर देखो, दो टन, दो टन 100 किलो होता है 100 शीट का। 2.1."
    },
    {
      "ucid": "21112178901743181",
      "idx": 40,
      "speaker": "customer",
      "start_s": 128.6,
      "end_s": 129.0,
      "text_en": "Oh.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178901743181",
      "idx": 41,
      "speaker": "agent",
      "start_s": 129.3,
      "end_s": 131.4,
      "text_en": "Yes. Now you can convert it accordingly.",
      "text_native": "हां। अब आप उस हिसाब से उसको कन्वर्ट कर लीजिए।"
    },
    {
      "ucid": "21112178901743181",
      "idx": 42,
      "speaker": "customer",
      "start_s": 132.2,
      "end_s": 134.8,
      "text_en": "And what rate did you mention? 97,000 for one ton?",
      "text_native": "और रेट क्या बताया आपने? 97,000 में एक टन?"
    },
    {
      "ucid": "21112178901743181",
      "idx": 43,
      "speaker": "agent",
      "start_s": 135.1,
      "end_s": 136.8,
      "text_en": "Yes, but that is ex-Ghaziabad.",
      "text_native": "हां, एक्स-गाजियाबाद है लेकिन वो।"
    },
    {
      "ucid": "21112178901743181",
      "idx": 44,
      "speaker": "customer",
      "start_s": 137.1,
      "end_s": 139.2,
      "text_en": "Ex-Ghaziabad. The transportation will be charged separately.",
      "text_native": "एक्स-गाजियाबाद। जो ट्रांसपोर्टेशन होगा वो अलग लगेगा।"
    },
    {
      "ucid": "21112178901743181",
      "idx": 45,
      "speaker": "agent",
      "start_s": 139.2,
      "end_s": 140.2,
      "text_en": "That will be separate.",
      "text_native": "वो अलग लगेगा।"
    },
    {
      "ucid": "21112178901743181",
      "idx": 46,
      "speaker": "customer",
      "start_s": 140.2,
      "end_s": 143.2,
      "text_en": "And in that, which sheet are you giving? You have like two, four, maybe four types of sheets, right?",
      "text_native": "और उसके मतलब कौन सा शीट आप दे रहे हो? आपका तो दो चार, चार टाइप का शायद शीट आता है ना?"
    },
    {
      "ucid": "21112178901743181",
      "idx": 47,
      "speaker": "agent",
      "start_s": 143.2,
      "end_s": 144.0,
      "text_en": "Pragati Plus.",
      "text_native": "प्रगति प्लस का।"
    },
    {
      "ucid": "21112178901743181",
      "idx": 48,
      "speaker": "customer",
      "start_s": 144.0,
      "end_s": 144.2,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178901743181",
      "idx": 49,
      "speaker": "customer",
      "start_s": 144.8,
      "end_s": 147.0,
      "text_en": "And the one above it, your Silveron etc., what about that?",
      "text_native": "और अगर इससे ऊपर वाला जो है आपका सिल्वरऑन वगैरह, उसका क्या है?"
    },
    {
      "ucid": "21112178901743181",
      "idx": 50,
      "speaker": "agent",
      "start_s": 147.0,
      "end_s": 153.8,
      "text_en": "Silveron doesn't come above this, sir. Silveron comes in BGL. Above this comes Coloron Plus. Coloron Plus will cost us 10 to 11 rupees more per kg. 10,000 rupees per metric ton extra.",
      "text_native": "सिल्वरऑन इसके ऊपर नहीं आता सर। सिल्वरऑन BGL में आता है। इसके ऊपर कलरऑन प्लस आता है। कलरऑन प्लस पड़ेगा अपने को 10 से 11 रुपया ऊपर पर केजी। 10,000 rupees per metric ton एक्स्ट्रा जाएगा।"
    },
    {
      "ucid": "21112178901743181",
      "idx": 51,
      "speaker": "agent",
      "start_s": 154.2,
      "end_s": 155.6,
      "text_en": "1,07,000 per ton.",
      "text_native": "1,07,000 per ton."
    },
    {
      "ucid": "21112178901743181",
      "idx": 52,
      "speaker": "customer",
      "start_s": 156.8,
      "end_s": 201.5,
      "text_en": "Okay, we'll talk after doing a calculation because your rate... and will this profiling be charged separately or will it be included in this?",
      "text_native": "तो ठीक है हम बात करते हैं एक बार कैलकुलेशन करके आपका क्योंकि रेट और ये प्रोफाइलिंग का अलग पैसा लगेगा या उसी में हो जाएगा?"
    },
    {
      "ucid": "21112178901743181",
      "idx": 53,
      "speaker": "agent",
      "start_s": 201.5,
      "end_s": 202.6,
      "text_en": "This price is with profiling, sir.",
      "text_native": "प्रोफाइलिंग के साथ है सर ये प्राइस।"
    },
    {
      "ucid": "21112178901743181",
      "idx": 54,
      "speaker": "customer",
      "start_s": 202.6,
      "end_s": 203.6,
      "text_en": "With profiling.",
      "text_native": "प्रोफाइलिंग के साथ है।"
    },
    {
      "ucid": "21112178901743181",
      "idx": 55,
      "speaker": "agent",
      "start_s": 203.6,
      "end_s": 204.0,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178901743181",
      "idx": 56,
      "speaker": "customer",
      "start_s": 205.8,
      "end_s": 208.8,
      "text_en": "Okay, fine. We'll call you in a while. What is the rate, 12, okay.",
      "text_native": "अच्छा ठीक है। हम कॉल करते हैं आपको थोड़ी देर में। क्या है रेट 12 ठीक है।"
    },
    {
      "ucid": "21112178901743181",
      "idx": 57,
      "speaker": "agent",
      "start_s": 209.0,
      "end_s": 210.0,
      "text_en": "Okay. Hmm.",
      "text_native": "ठीक है। हम्म।"
    },
    {
      "ucid": "21112178901743181",
      "idx": 58,
      "speaker": "customer",
      "start_s": 210.0,
      "end_s": 211.5,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    }
  ],
  "steps": [
    {
      "ucid": "21112178901743181",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sir, I was calling from JSW One. Sir, you had actually registered on our portal, so were you looking for some steel requirement, sir?",
      "comment": "The agent correctly referenced the customer's portal registration and positioned the call as a follow-up, which is a good warm opener."
    },
    {
      "ucid": "21112178901743181",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "partial",
      "earned": 0.5,
      "questions_hit": 2,
      "evidence": "Satyam Computers? ... In which area do you need it, sir?",
      "comment": "The agent confirmed the company name and asked for the procurement city, but did not ask about the contact's role or verify contact details."
    },
    {
      "ucid": "21112178901743181",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "The agent failed to ask any discovery questions, only capturing the end-use when the customer volunteered it. No questions about business type, monthly volume, or current suppliers were asked."
    },
    {
      "ucid": "21112178901743181",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain any platform USPs like transparent delivered pricing or test certificates. They quoted an ex-works price with separate freight, which contradicts the platform's value proposition."
    },
    {
      "ucid": "21112178901743181",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Requirement था, ज्यादा नहीं मतलब 100 pieces, sheets चाहिए। लेकिन sheets जो एक्चुअल में हमको वो बनाया हुआ sheet चाहिए roofing के लिए।",
      "comment": "The customer stated a clear requirement at the start of the call, and the agent engaged to clarify the specifications."
    },
    {
      "ucid": "21112178901743181",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay, fine. We'll call you in a while.",
      "comment": "The call ended with a vague promise from the customer to call back, with no specific next step (quote, callback, walkthrough) scheduled by the agent."
    }
  ],
  "objections": [
    {
      "ucid": "21112178901743181",
      "obj_type": "price",
      "state": "raised",
      "evidence": "Okay, we'll talk after doing a calculation because your rate...",
      "response": "Okay. Hmm."
    }
  ],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}