{
  "ucid": "21112178901735021",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 10:45:50",
  "end_time": "2026-09-10 10:47:34",
  "duration_sec": 104,
  "campaign": "MSME_IS_India_ProductOpps_Reg_Acc",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA83bd52345946b755aeea51c68d91a816.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 423,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178901735021__DIA83bd52345946b755aeea51c68d91a816.mp3",
  "audio_bytes": 236520,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 78.84,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.\n[2s] AGENT: Hello.\n[3s] CUSTOMER: Yes.\n[4s] AGENT: Uh yes Mr. Ankit, uh good morning. Roy here from JSW One platforms.\n[8s] CUSTOMER: You're calling from?\n[9s] AGENT: I'm calling from JSW One platforms from Mumbai.\n[12s] CUSTOMER: Hm, tell me.\n[13s] AGENT: Uh Mr. Ankit, I could see that you have made one inquiry over the application. Uh it's GP sheets I guess. GP 250 1mm into 1220 coils. So I can see it's 10 tons. So sir, uh like what is the end application of this?\n[24s] CUSTOMER: Hello?\n[25s] AGENT: Hello?\n[26s] AGENT: Sir, is this for trading purpose or you are into manufacturing?\n[29s] CUSTOMER: Manufacturing.\n[30s] AGENT: Okay, okay sir. Uh and which location do you need this?\n[33s] CUSTOMER: Faridabad.\n[34s] AGENT: Faridabad. Alright sir. Ankit ji, give me some time. I'll quote you the exact rates for 10 tons.\n[38s] CUSTOMER: Okay, okay.\n[38s] AGENT: Yeah, can you just confirm me one one thing? Like is it GP, GP 250 grade or you need normal normal GP grade?\n[43s] CUSTOMER: Normal GP grade.\n[44s] AGENT: Normal GP grade and it will be 80 GSM?\n[46s] CUSTOMER: 80 GSM.\n[47s] AGENT: 80. Alright. Yeah, thank you. I'll get back to you.",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 21,
  "connected": 1,
  "audio_notes": "clear: The customer's side has some slight background noise but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "21 turns, clean transcript (0% inaudible)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 6.5,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\"]",
  "pitch_coaching_note": "You confirmed the requirement well, but ask more discovery questions about their monthly usage and current suppliers to better understand the opportunity before you quote a price.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer inquired about 10 MT of 1mm GP coils for manufacturing use in Faridabad. The agent confirmed the details, clarified the grade to normal GP 80 GSM, and ended the call by promising to get back with a price quote.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh Mr. Ankit, I could see that you have made one inquiry over the application.\", \"comment\": \"The agent correctly acknowledged the customer's submission on the platform.\"}, {\"step_id\": \"CL2\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \"it's GP sheets I guess. GP 250 1mm into 1220 coils. So I can see it's 10 tons... which location do you need this?\", \"comment\": \"Agent revalidated product, dimensions, quantity, and location, but missed asking about the delivery timeline.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Sir, is this for trading purpose or you are into manufacturing?\", \"comment\": \"Agent only asked about the end application but missed all other discovery questions like monthly tonnage or current brands.\"}, {\"step_id\": \"CL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Ankit ji, give me some time. I'll quote you the exact rates for 10 tons.\", \"comment\": \"The agent committed to providing a price and set a timeline for the revert (getting back to him).\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"it's GP sheets I guess. GP 250 1mm into 1220 coils.\", \"comment\": \"The agent stuck to the customer's required product and did not pitch any other items from the portfolio.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You confirmed the requirement well, but ask more discovery questions about their monthly usage and current suppliers to better understand the opportunity before you quote a price.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer inquired about 10 MT of 1mm GP coils for manufacturing use in Faridabad. The agent confirmed the details, clarified the grade to normal GP 80 GSM, and ended the call by promising to get back with a price quote.\"}",
  "error": null,
  "latency_ms": 24330,
  "input_tokens": 3038,
  "output_tokens": 724,
  "created_at": "2026-09-25 11:11:24",
  "sentiment": "positive",
  "sentiment_score": 0.3,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 0,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.821,
  "agent_talk_sec": 32.0,
  "customer_talk_sec": 7.0,
  "dead_air_sec": 65.0,
  "longest_monologue_sec": 8.3,
  "agent_wpm": 281.2,
  "interruptions": 0,
  "agent_turns": 11,
  "customer_turns": 10,
  "discovery_qs": 7,
  "words_agent": 150,
  "words_customer": 18,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178901735021",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.48,
      "end_s": 1.01,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178901735021",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.13,
      "end_s": 2.6,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178901735021",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.2,
      "end_s": 3.51,
      "text_en": "Yes.",
      "text_native": "Yes."
    },
    {
      "ucid": "21112178901735021",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.97,
      "end_s": 7.2,
      "text_en": "Uh yes Mr. Ankit, uh good morning. Roy here from JSW One platforms.",
      "text_native": "Uh yes Mr. Ankit, uh good morning. Roy here from JSW One platforms."
    },
    {
      "ucid": "21112178901735021",
      "idx": 4,
      "speaker": "customer",
      "start_s": 8.1,
      "end_s": 8.97,
      "text_en": "You're calling from?",
      "text_native": "You're calling from?"
    },
    {
      "ucid": "21112178901735021",
      "idx": 5,
      "speaker": "agent",
      "start_s": 9.27,
      "end_s": 11.6,
      "text_en": "I'm calling from JSW One platforms from Mumbai.",
      "text_native": "I'm calling from JSW One platforms from Mumbai."
    },
    {
      "ucid": "21112178901735021",
      "idx": 6,
      "speaker": "customer",
      "start_s": 11.9,
      "end_s": 12.67,
      "text_en": "Hm, tell me.",
      "text_native": "Hm, tell me."
    },
    {
      "ucid": "21112178901735021",
      "idx": 7,
      "speaker": "agent",
      "start_s": 13.0,
      "end_s": 21.3,
      "text_en": "Uh Mr. Ankit, I could see that you have made one inquiry over the application. Uh it's GP sheets I guess. GP 250 1mm into 1220 coils. So I can see it's 10 tons. So sir, uh like what is the end application of this?",
      "text_native": "Uh Mr. Ankit, I could see that you have made one inquiry over the application. Uh it's GP sheets I guess. GP 250 1mm into 1220 coils. So I can see it's 10 tons. So sir, uh like what is the end application of this?"
    },
    {
      "ucid": "21112178901735021",
      "idx": 8,
      "speaker": "customer",
      "start_s": 23.6,
      "end_s": 24.1,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178901735021",
      "idx": 9,
      "speaker": "agent",
      "start_s": 24.8,
      "end_s": 25.2,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178901735021",
      "idx": 10,
      "speaker": "agent",
      "start_s": 25.7,
      "end_s": 28.4,
      "text_en": "Sir, is this for trading purpose or you are into manufacturing?",
      "text_native": "Sir, is this for trading purpose or you are into manufacturing?"
    },
    {
      "ucid": "21112178901735021",
      "idx": 11,
      "speaker": "customer",
      "start_s": 28.6,
      "end_s": 29.4,
      "text_en": "Manufacturing.",
      "text_native": "Manufacturing."
    },
    {
      "ucid": "21112178901735021",
      "idx": 12,
      "speaker": "agent",
      "start_s": 29.8,
      "end_s": 32.8,
      "text_en": "Okay, okay sir. Uh and which location do you need this?",
      "text_native": "Okay, okay sir. Uh and which location do you need this?"
    },
    {
      "ucid": "21112178901735021",
      "idx": 13,
      "speaker": "customer",
      "start_s": 33.3,
      "end_s": 34.0,
      "text_en": "Faridabad.",
      "text_native": "Faridabad."
    },
    {
      "ucid": "21112178901735021",
      "idx": 14,
      "speaker": "agent",
      "start_s": 34.3,
      "end_s": 37.7,
      "text_en": "Faridabad. Alright sir. Ankit ji, give me some time. I'll quote you the exact rates for 10 tons.",
      "text_native": "Faridabad. Alright sir. Ankit ji, give me some time. I'll quote you the exact rates for 10 tons."
    },
    {
      "ucid": "21112178901735021",
      "idx": 15,
      "speaker": "customer",
      "start_s": 37.7,
      "end_s": 38.4,
      "text_en": "Okay, okay.",
      "text_native": "Okay, okay."
    },
    {
      "ucid": "21112178901735021",
      "idx": 16,
      "speaker": "agent",
      "start_s": 38.4,
      "end_s": 42.8,
      "text_en": "Yeah, can you just confirm me one one thing? Like is it GP, GP 250 grade or you need normal normal GP grade?",
      "text_native": "Yeah, can you just confirm me one one thing? Like is it GP, GP 250 grade or you need normal normal GP grade?"
    },
    {
      "ucid": "21112178901735021",
      "idx": 17,
      "speaker": "customer",
      "start_s": 43.1,
      "end_s": 44.2,
      "text_en": "Normal GP grade.",
      "text_native": "Normal GP grade."
    },
    {
      "ucid": "21112178901735021",
      "idx": 18,
      "speaker": "agent",
      "start_s": 44.4,
      "end_s": 46.0,
      "text_en": "Normal GP grade and it will be 80 GSM?",
      "text_native": "Normal GP grade and it will be 80 GSM?"
    },
    {
      "ucid": "21112178901735021",
      "idx": 19,
      "speaker": "customer",
      "start_s": 46.3,
      "end_s": 47.0,
      "text_en": "80 GSM.",
      "text_native": "80 GSM."
    },
    {
      "ucid": "21112178901735021",
      "idx": 20,
      "speaker": "agent",
      "start_s": 47.3,
      "end_s": 49.5,
      "text_en": "80. Alright. Yeah, thank you. I'll get back to you.",
      "text_native": "80. Alright. Yeah, thank you. I'll get back to you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178901735021",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Uh Mr. Ankit, I could see that you have made one inquiry over the application.",
      "comment": "The agent correctly acknowledged the customer's submission on the platform."
    },
    {
      "ucid": "21112178901735021",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "partial",
      "earned": 1.5,
      "questions_hit": 4,
      "evidence": "it's GP sheets I guess. GP 250 1mm into 1220 coils. So I can see it's 10 tons... which location do you need this?",
      "comment": "Agent revalidated product, dimensions, quantity, and location, but missed asking about the delivery timeline."
    },
    {
      "ucid": "21112178901735021",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Sir, is this for trading purpose or you are into manufacturing?",
      "comment": "Agent only asked about the end application but missed all other discovery questions like monthly tonnage or current brands."
    },
    {
      "ucid": "21112178901735021",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Ankit ji, give me some time. I'll quote you the exact rates for 10 tons.",
      "comment": "The agent committed to providing a price and set a timeline for the revert (getting back to him)."
    },
    {
      "ucid": "21112178901735021",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "it's GP sheets I guess. GP 250 1mm into 1220 coils.",
      "comment": "The agent stuck to the customer's required product and did not pitch any other items from the portfolio."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)"
  ],
  "objection_phrases_list": []
}