{
  "ucid": "21112178901544761",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 10:14:07",
  "end_time": "2026-09-10 10:15:10",
  "duration_sec": 63,
  "campaign": "MSME_IS_India_ProductOpps_PROG_261225",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAd1f48b47a4de5899c05261344dbeed55.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 429,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178901544761__DIAd1f48b47a4de5899c05261344dbeed55.mp3",
  "audio_bytes": 96984,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 32.328,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] UNKNOWN: I cannot pick up the call right now. This is my Truecaller voicemail. Please leave your message after the beep.\n[11s] AGENT: Hello Ravi ji, uh Rohit here from JSW One platform. Uh I have sent you my, sent you my details. You can check over WhatsApp. You can reach me out for your requirement which you have made over the application JSW One recently for GI coil.",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 2,
  "connected": 0,
  "audio_notes": "clear: The agent is leaving a voicemail message after a Truecaller automated prompt. Some background call center noise is present but does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "red",
  "band_reason": "no human conversation on the recording (voicemail / IVR / ringing)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "excluded",
  "model": null,
  "rubric_version": "1.0.0",
  "exclusion_reason": "dead / non-analysable call (red band): 2 turns",
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": null,
  "pitch_score_band": null,
  "pitch_missed_steps": null,
  "pitch_coaching_note": null,
  "usp_relevance": null,
  "rubric_inferred": 0,
  "segment_detected": null,
  "mfg_flag": null,
  "geo_flag": null,
  "geo_reason": null,
  "moq_flag": null,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": null,
  "material_detected": null,
  "catalogue_status": null,
  "quality_flags_total": null,
  "supply_flag": null,
  "supply_details": null,
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": null,
  "raw_json": null,
  "error": null,
  "latency_ms": null,
  "input_tokens": null,
  "output_tokens": null,
  "created_at": "2026-09-25 10:42:50",
  "sentiment": "n/a",
  "sentiment_score": null,
  "sentiment_confidence": "none",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "excluded: dead call (red band)",
  "talk_ratio": 1.0,
  "agent_talk_sec": 11.3,
  "customer_talk_sec": 0.0,
  "dead_air_sec": 51.7,
  "longest_monologue_sec": 11.3,
  "agent_wpm": 244.2,
  "interruptions": 0,
  "agent_turns": 1,
  "customer_turns": 0,
  "discovery_qs": 0,
  "words_agent": 46,
  "words_customer": 0,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178901544761",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 4.57,
      "end_s": 10.57,
      "text_en": "I cannot pick up the call right now. This is my Truecaller voicemail. Please leave your message after the beep.",
      "text_native": "I cannot pick up the call right now. This is my Truecaller voicemail. Please leave your message after the beep."
    },
    {
      "ucid": "21112178901544761",
      "idx": 1,
      "speaker": "agent",
      "start_s": 11.218,
      "end_s": 22.518,
      "text_en": "Hello Ravi ji, uh Rohit here from JSW One platform. Uh I have sent you my, sent you my details. You can check over WhatsApp. You can reach me out for your requirement which you have made over the application JSW One recently for GI coil.",
      "text_native": "Hello Ravi ji, uh Rohit here from JSW One platform. Uh I have sent you my, sent you my details. You can check over WhatsApp. You can reach me out for your requirement which you have made over the application JSW One recently for GI coil."
    }
  ],
  "steps": [],
  "objections": [],
  "missed_steps": [],
  "objection_phrases_list": []
}