{
  "ucid": "21112178901493061",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 10:05:30",
  "end_time": "2026-09-10 10:09:02",
  "duration_sec": 212,
  "campaign": "MSME_IS_India_ProductOpps_PROG_261225",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA1c396ccab574d2c8995fccf7739de494.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 431,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178901493061__DIA1c396ccab574d2c8995fccf7739de494.mp3",
  "audio_bytes": 593784,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 197.928,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello?\n[1s] AGENT: Hello.\n[2s] CUSTOMER: Yes.   (हां जी।)\n[2s] AGENT: Yes, good morning. Yes, I am speaking from Patel Engineers.   (हां जी, good morning. Yes, Patel Engineers से बात कर रहा हूं।)\n[4s] CUSTOMER: Yes.   (हां।)\n[4s] AGENT: Rohit Mishra speaking from JSW.   (रोहित मिश्रा बात कर रहा हूं JSW से।)\n[6s] CUSTOMER: From where?   (कहां से?)\n[6s] AGENT: JSW, Jindal Steel.\n[8s] CUSTOMER: From where are you speaking?   (कहां से बात कर रहे हैं?)\n[8s] AGENT: Jindal Steel, from the JSW One platform.   (Jindal Steel, JSW One platform से।)\n[10s] CUSTOMER: Yes, go on, go on.   (हां जी, बोलिए बोलिए।)\n[11s] AGENT: Yes, you had probably registered your company, Patel Engineers, on our platform and you have also given a requirement for some angles.   (हां, आपने ना शायद हमारे platform पे register किया था अपनी company को, Patel Engineers को and आपने कुछ angles का requirement भी दिया है।)\n[15s] CUSTOMER: Sir, I was actually just testing that.   (सर, वो तो मैं actually में testing कर रहा था।)\n[17s] AGENT: Oh, I see, I see. Okay. Is there no such requirement right now?   (अच्छा अच्छा अच्छा। Okay. अभी requirement वैसा कुछ नहीं है क्या?)\n[19s] CUSTOMER: No, there is a requirement. But I was also trying to understand how this works.   (नहीं, requirement रहता है। But इसको मैं भी थोड़ा समझ रहा था कि ये कैसे work कर रहा है।)\n[22s] AGENT: Okay.\n[22s] CUSTOMER: And in this, I mean, will I get the material directly from Jindal or will I get it through some dealer or distributor of yours?   (और इसमें मतलब आप direct Jindal से material मुझे मिलेगा कि आपका कोई dealer, distributor होगा उसके through मिलेगा?)\n[26s] AGENT: No, this is company verified. You will get billing directly from the company and the material will also be from the company.   (नहीं, ये ना company verified है। ये company से ही आपको directly billing भी होगी और material भी company का ही मिलेगा।)\n[30s] CUSTOMER: Yes, I mean, as far as I understand, I mean, even within Jindal there are authorized distributors who work on a large scale, they... they first...   (हां, मतलब मैं, मतलब मैं जहां तक समझ रहा हूं वहां तक, मतलब Jindal के भी अंदर authorized distributor होते हैं जो बड़े पैमाने पर काम करते हैं, वो वो पहले...)\n[36s] AGENT: No, no, no, no. Your billing will be from JSW. And the second thing is that we have our own warehouse in Kanbha. You are in Ahmedabad, right?   (नहीं नहीं नहीं नहीं। Billing आपका JSW से होगा। और दूसरी चीज ये कि हमारा खुद का warehouse है कणभा में। Ahmedabad में है ना आपका?)\n[40s] CUSTOMER: Yes, Ahmedabad.   (हां, Ahmedabad.)\n[41s] AGENT: So we have our own warehouse in Kanbha. You can visit.   (तो कणभा में हमारा खुद का warehouse है। आपको visit कर सकते)\n[43s] CUSTOMER: Where?   (कहां पे?)\n[44s] AGENT: In Kanbha. Kanbha. Kanbha, yes.   (कणभा में। कणभा। कणभा, हां।)\n[46s] CUSTOMER: Okay.   (अच्छा।)\n[46s] AGENT: Yes, yes. So there we... our whatever stock   (हां हां। तो वहां पे हम लोग अपना जो भी stock)\n[48s] CUSTOMER: And what is the MOQ in this?   (और ये इसमें MOQ कितना होता है?)\n[50s] AGENT: Our MOQ is 10 tons.   (दस टन होता है हमारा MOQ।)\n[51s] CUSTOMER: Okay, the MOQ is 10 tons.   (अच्छा, MOQ दस टन है।)\n[52s] AGENT: Yes. Now see, I can do five tons, but that rate won't work out for you. Five tons is our MOQ like that, but suppose I send five tons of material in a ten-ton truck, then, I mean, the rate won't be feasible for you.   (हां। अब देखिए, ऐसे तो मैं पांच टन कर सकता हूं, लेकिन आपको वो rate बैठेगा नहीं। पांच टन ऐसे हमारा MOQ है, लेकिन मान लीजिए मैं पांच टन material दस टन की गाड़ी में भर के भेजूंगा, तो वो मतलब rate feasible नहीं आएगा आपको।)\n[59s] CUSTOMER: Yes, that's right.   (हां, वो बात सही है।)\n[60s] AGENT: That's why I say ten tons. Yes. Otherwise, I can do five tons as well.   (इसीलिए दस टन बोलता हूं। हां। Otherwise पांच टन भी मैं कर सकता हूं।)\n[62s] CUSTOMER: Okay. No no, no problem, sir. Sarvesh Panchal.   (अच्छा। ना ना, कोई बात नहीं सर। सर्वेश पंचाल।)\n[64s] AGENT: Okay, Sarvesh ji. Sarvesh ji, what is your work, by the way? I mean... telecommunication...   (Okay, सर्वेश जी। सर्वेश जी, आपका क्या काम है वैसे? मतलब telecommunication...)\n[67s] CUSTOMER: Telecommunication. Telecommunication.\n[68s] AGENT: In telecommunication, I mean, where is MS used, majorly?   (Telecommunication में मतलब MS का use कहां पे आता है majorly?)\n[70s] CUSTOMER: Actually what happens is, sir, in our work, there is fabrication, I mean, understand that...   (Actually में क्या होता है सर, हमारा जो काम है, उसमें fabrication, मतलब समझिए के...)\n[73s] AGENT: Okay, I understood.   (अच्छा, समझ गया।)\n[74s] CUSTOMER: MS is used, we have some... some projects running, it's used in those projects, sir.   (MS का use आता है, हमारा कुछ... कुछ projects चलते हैं, वो projects में चलता है सर।)\n[77s] AGENT: Okay. Have you heard the name of this company? Sonepar India.   (अच्छा। ये company का नाम सुना है क्या? Sonepar India.)\n[79s] CUSTOMER: Which one?   (कौनसी?)\n[80s] AGENT: Sonepar India. Sonepar India Private Limited. It's a company like yours, a telecom company that does fabrication and all. Same, same background, just like yours.   (Sonepar India. Sonepar India Private Limited. आपके जैसी company है, telecom company जो fabrication and all करती है। Same, same background है, आपके जैसा ही।)\n[85s] CUSTOMER: Okay.   (अच्छा।)\n[86s] AGENT: They use S500 grade in sheets.   (उनका S500 grade लगता है sheet में।)\n[87s] CUSTOMER: Hmm.   (हम्म।)\n[88s] AGENT: Hmm.   (हम्म।)\n[90s] CUSTOMER: No problem, sir, now... we will be in touch.   (कोई बात नहीं सर, अभी we will be in touch.)\n[92s] AGENT: Sure, sure. I have... this is not my personal number. You won't be able to call back on this either. So I have sent you an introduction of mine on WhatsApp. So you can check that.   (Sure, sure. मैंने आपको ना, ये मेरा personal number नहीं है। आप इसपे call back भी नहीं कर पाओगे। तो मैंने आपको WhatsApp पे ना, अपना एक introduction भेजा है। तो वो आप check कर लेना।)\n[98s] CUSTOMER: Okay, sir.   (ठीक है सर।)\n[99s] AGENT: Yes. And if there's anything else, let me know, okay?   (हां। और कुछ हो तो बताना आप, हां?)\n[101s] CUSTOMER: For sure, sir.   (पक्का सर।)\n[102s] AGENT: Hmm. Okay, thank you.   (हम्म। Okay, thank you.)\n[103s] CUSTOMER: Okay.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 53,
  "connected": 1,
  "audio_notes": "clear: There is some minor crosstalk and confusion at the beginning of the call.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "53 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "When a customer says they are 'just testing', answer their questions but then try to pivot back to discovery. A simple 'What kind of materials do you typically buy?' could have uncovered a real opportunity here.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer stated he was 'just testing' the platform to understand how it works. He asked if supply was direct from JSW or via dealers. The agent confirmed it's direct billing, mentioned the local warehouse, and explained the MOQ policy. The call ended as a general enquiry with the agent sharing contact details for future needs.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"हां, आपने ना शायद हमारे platform पे register किया था अपनी company को, Patel Engineers को and आपने कुछ angles का requirement भी दिया है।\", \"comment\": \"Agent correctly referenced the customer's platform submission and specific requirement for angles.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The customer immediately stated they were 'just testing', and the agent did not attempt to revalidate any of the original requirement fields.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"सर्वेश जी, आपका क्या काम है वैसे? मतलब telecommunication... Telecommunication में मतलब MS का use कहां पे आता है majorly?\", \"comment\": \"Agent only asked about the customer's end application (1/5 questions), which is below the threshold for a partial pass.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended as a general enquiry without a specific requirement, so no price or timeline could be committed.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"नहीं, ये ना company verified है। ये company से ही आपको directly billing भी होगी और material भी company का ही मिलेगा।\", \"comment\": \"Agent correctly answered the customer's direct questions about the business model rather than unnecessarily re-pitching the platform.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"When a customer says they are 'just testing', answer their questions but then try to pivot back to discovery. A simple 'What kind of materials do you typically buy?' could have uncovered a real opportunity here.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer stated he was 'just testing' the platform to understand how it works. He asked if supply was direct from JSW or via dealers. The agent confirmed it's direct billing, mentioned the local warehouse, and explained the MOQ policy. The call ended as a general enquiry with the agent sharing contact details for future needs.\"}",
  "error": null,
  "latency_ms": 30777,
  "input_tokens": 4534,
  "output_tokens": 730,
  "created_at": "2026-09-25 11:11:42",
  "sentiment": "neutral",
  "sentiment_score": -0.092,
  "sentiment_confidence": "high",
  "pos": 5,
  "neg": 8,
  "lex_hits": 21,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.624,
  "agent_talk_sec": 57.1,
  "customer_talk_sec": 34.4,
  "dead_air_sec": 120.5,
  "longest_monologue_sec": 6.6,
  "agent_wpm": 338.4,
  "interruptions": 0,
  "agent_turns": 26,
  "customer_turns": 27,
  "discovery_qs": 6,
  "words_agent": 322,
  "words_customer": 167,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178901493061",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.27,
      "end_s": 0.73,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178901493061",
      "idx": 1,
      "speaker": "agent",
      "start_s": 0.89,
      "end_s": 1.29,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178901493061",
      "idx": 2,
      "speaker": "customer",
      "start_s": 1.59,
      "end_s": 1.89,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178901493061",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.0,
      "end_s": 4.0,
      "text_en": "Yes, good morning. Yes, I am speaking from Patel Engineers.",
      "text_native": "हां जी, good morning. Yes, Patel Engineers से बात कर रहा हूं।"
    },
    {
      "ucid": "21112178901493061",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.0,
      "end_s": 4.4,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178901493061",
      "idx": 5,
      "speaker": "agent",
      "start_s": 4.5,
      "end_s": 5.8,
      "text_en": "Rohit Mishra speaking from JSW.",
      "text_native": "रोहित मिश्रा बात कर रहा हूं JSW से।"
    },
    {
      "ucid": "21112178901493061",
      "idx": 6,
      "speaker": "customer",
      "start_s": 6.0,
      "end_s": 6.4,
      "text_en": "From where?",
      "text_native": "कहां से?"
    },
    {
      "ucid": "21112178901493061",
      "idx": 7,
      "speaker": "agent",
      "start_s": 6.5,
      "end_s": 7.4,
      "text_en": "JSW, Jindal Steel.",
      "text_native": "JSW, Jindal Steel."
    },
    {
      "ucid": "21112178901493061",
      "idx": 8,
      "speaker": "customer",
      "start_s": 7.6,
      "end_s": 8.4,
      "text_en": "From where are you speaking?",
      "text_native": "कहां से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178901493061",
      "idx": 9,
      "speaker": "agent",
      "start_s": 8.5,
      "end_s": 10.0,
      "text_en": "Jindal Steel, from the JSW One platform.",
      "text_native": "Jindal Steel, JSW One platform से।"
    },
    {
      "ucid": "21112178901493061",
      "idx": 10,
      "speaker": "customer",
      "start_s": 10.1,
      "end_s": 10.8,
      "text_en": "Yes, go on, go on.",
      "text_native": "हां जी, बोलिए बोलिए।"
    },
    {
      "ucid": "21112178901493061",
      "idx": 11,
      "speaker": "agent",
      "start_s": 11.0,
      "end_s": 15.0,
      "text_en": "Yes, you had probably registered your company, Patel Engineers, on our platform and you have also given a requirement for some angles.",
      "text_native": "हां, आपने ना शायद हमारे platform पे register किया था अपनी company को, Patel Engineers को and आपने कुछ angles का requirement भी दिया है।"
    },
    {
      "ucid": "21112178901493061",
      "idx": 12,
      "speaker": "customer",
      "start_s": 15.2,
      "end_s": 16.8,
      "text_en": "Sir, I was actually just testing that.",
      "text_native": "सर, वो तो मैं actually में testing कर रहा था।"
    },
    {
      "ucid": "21112178901493061",
      "idx": 13,
      "speaker": "agent",
      "start_s": 17.0,
      "end_s": 18.8,
      "text_en": "Oh, I see, I see. Okay. Is there no such requirement right now?",
      "text_native": "अच्छा अच्छा अच्छा। Okay. अभी requirement वैसा कुछ नहीं है क्या?"
    },
    {
      "ucid": "21112178901493061",
      "idx": 14,
      "speaker": "customer",
      "start_s": 18.9,
      "end_s": 22.0,
      "text_en": "No, there is a requirement. But I was also trying to understand how this works.",
      "text_native": "नहीं, requirement रहता है। But इसको मैं भी थोड़ा समझ रहा था कि ये कैसे work कर रहा है।"
    },
    {
      "ucid": "21112178901493061",
      "idx": 15,
      "speaker": "agent",
      "start_s": 22.1,
      "end_s": 22.4,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178901493061",
      "idx": 16,
      "speaker": "customer",
      "start_s": 22.5,
      "end_s": 26.0,
      "text_en": "And in this, I mean, will I get the material directly from Jindal or will I get it through some dealer or distributor of yours?",
      "text_native": "और इसमें मतलब आप direct Jindal से material मुझे मिलेगा कि आपका कोई dealer, distributor होगा उसके through मिलेगा?"
    },
    {
      "ucid": "21112178901493061",
      "idx": 17,
      "speaker": "agent",
      "start_s": 26.1,
      "end_s": 29.8,
      "text_en": "No, this is company verified. You will get billing directly from the company and the material will also be from the company.",
      "text_native": "नहीं, ये ना company verified है। ये company से ही आपको directly billing भी होगी और material भी company का ही मिलेगा।"
    },
    {
      "ucid": "21112178901493061",
      "idx": 18,
      "speaker": "customer",
      "start_s": 30.0,
      "end_s": 35.8,
      "text_en": "Yes, I mean, as far as I understand, I mean, even within Jindal there are authorized distributors who work on a large scale, they... they first...",
      "text_native": "हां, मतलब मैं, मतलब मैं जहां तक समझ रहा हूं वहां तक, मतलब Jindal के भी अंदर authorized distributor होते हैं जो बड़े पैमाने पर काम करते हैं, वो वो पहले..."
    },
    {
      "ucid": "21112178901493061",
      "idx": 19,
      "speaker": "agent",
      "start_s": 36.0,
      "end_s": 40.2,
      "text_en": "No, no, no, no. Your billing will be from JSW. And the second thing is that we have our own warehouse in Kanbha. You are in Ahmedabad, right?",
      "text_native": "नहीं नहीं नहीं नहीं। Billing आपका JSW से होगा। और दूसरी चीज ये कि हमारा खुद का warehouse है कणभा में। Ahmedabad में है ना आपका?"
    },
    {
      "ucid": "21112178901493061",
      "idx": 20,
      "speaker": "customer",
      "start_s": 40.3,
      "end_s": 40.9,
      "text_en": "Yes, Ahmedabad.",
      "text_native": "हां, Ahmedabad."
    },
    {
      "ucid": "21112178901493061",
      "idx": 21,
      "speaker": "agent",
      "start_s": 41.0,
      "end_s": 42.8,
      "text_en": "So we have our own warehouse in Kanbha. You can visit.",
      "text_native": "तो कणभा में हमारा खुद का warehouse है। आपको visit कर सकते"
    },
    {
      "ucid": "21112178901493061",
      "idx": 22,
      "speaker": "customer",
      "start_s": 42.9,
      "end_s": 43.4,
      "text_en": "Where?",
      "text_native": "कहां पे?"
    },
    {
      "ucid": "21112178901493061",
      "idx": 23,
      "speaker": "agent",
      "start_s": 43.5,
      "end_s": 45.4,
      "text_en": "In Kanbha. Kanbha. Kanbha, yes.",
      "text_native": "कणभा में। कणभा। कणभा, हां।"
    },
    {
      "ucid": "21112178901493061",
      "idx": 24,
      "speaker": "customer",
      "start_s": 45.9,
      "end_s": 46.2,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178901493061",
      "idx": 25,
      "speaker": "agent",
      "start_s": 46.5,
      "end_s": 48.2,
      "text_en": "Yes, yes. So there we... our whatever stock",
      "text_native": "हां हां। तो वहां पे हम लोग अपना जो भी stock"
    },
    {
      "ucid": "21112178901493061",
      "idx": 26,
      "speaker": "customer",
      "start_s": 48.3,
      "end_s": 49.4,
      "text_en": "And what is the MOQ in this?",
      "text_native": "और ये इसमें MOQ कितना होता है?"
    },
    {
      "ucid": "21112178901493061",
      "idx": 27,
      "speaker": "agent",
      "start_s": 49.5,
      "end_s": 50.6,
      "text_en": "Our MOQ is 10 tons.",
      "text_native": "दस टन होता है हमारा MOQ।"
    },
    {
      "ucid": "21112178901493061",
      "idx": 28,
      "speaker": "customer",
      "start_s": 51.1,
      "end_s": 52.0,
      "text_en": "Okay, the MOQ is 10 tons.",
      "text_native": "अच्छा, MOQ दस टन है।"
    },
    {
      "ucid": "21112178901493061",
      "idx": 29,
      "speaker": "agent",
      "start_s": 52.2,
      "end_s": 58.8,
      "text_en": "Yes. Now see, I can do five tons, but that rate won't work out for you. Five tons is our MOQ like that, but suppose I send five tons of material in a ten-ton truck, then, I mean, the rate won't be feasible for you.",
      "text_native": "हां। अब देखिए, ऐसे तो मैं पांच टन कर सकता हूं, लेकिन आपको वो rate बैठेगा नहीं। पांच टन ऐसे हमारा MOQ है, लेकिन मान लीजिए मैं पांच टन material दस टन की गाड़ी में भर के भेजूंगा, तो वो मतलब rate feasible नहीं आएगा आपको।"
    },
    {
      "ucid": "21112178901493061",
      "idx": 30,
      "speaker": "customer",
      "start_s": 59.2,
      "end_s": 59.8,
      "text_en": "Yes, that's right.",
      "text_native": "हां, वो बात सही है।"
    },
    {
      "ucid": "21112178901493061",
      "idx": 31,
      "speaker": "agent",
      "start_s": 59.9,
      "end_s": 62.0,
      "text_en": "That's why I say ten tons. Yes. Otherwise, I can do five tons as well.",
      "text_native": "इसीलिए दस टन बोलता हूं। हां। Otherwise पांच टन भी मैं कर सकता हूं।"
    },
    {
      "ucid": "21112178901493061",
      "idx": 32,
      "speaker": "customer",
      "start_s": 62.2,
      "end_s": 63.8,
      "text_en": "Okay. No no, no problem, sir. Sarvesh Panchal.",
      "text_native": "अच्छा। ना ना, कोई बात नहीं सर। सर्वेश पंचाल।"
    },
    {
      "ucid": "21112178901493061",
      "idx": 33,
      "speaker": "agent",
      "start_s": 64.2,
      "end_s": 66.5,
      "text_en": "Okay, Sarvesh ji. Sarvesh ji, what is your work, by the way? I mean... telecommunication...",
      "text_native": "Okay, सर्वेश जी। सर्वेश जी, आपका क्या काम है वैसे? मतलब telecommunication..."
    },
    {
      "ucid": "21112178901493061",
      "idx": 34,
      "speaker": "customer",
      "start_s": 66.6,
      "end_s": 67.8,
      "text_en": "Telecommunication. Telecommunication.",
      "text_native": "Telecommunication. Telecommunication."
    },
    {
      "ucid": "21112178901493061",
      "idx": 35,
      "speaker": "agent",
      "start_s": 67.9,
      "end_s": 69.8,
      "text_en": "In telecommunication, I mean, where is MS used, majorly?",
      "text_native": "Telecommunication में मतलब MS का use कहां पे आता है majorly?"
    },
    {
      "ucid": "21112178901493061",
      "idx": 36,
      "speaker": "customer",
      "start_s": 70.0,
      "end_s": 73.2,
      "text_en": "Actually what happens is, sir, in our work, there is fabrication, I mean, understand that...",
      "text_native": "Actually में क्या होता है सर, हमारा जो काम है, उसमें fabrication, मतलब समझिए के..."
    },
    {
      "ucid": "21112178901493061",
      "idx": 37,
      "speaker": "agent",
      "start_s": 73.3,
      "end_s": 73.8,
      "text_en": "Okay, I understood.",
      "text_native": "अच्छा, समझ गया।"
    },
    {
      "ucid": "21112178901493061",
      "idx": 38,
      "speaker": "customer",
      "start_s": 73.9,
      "end_s": 76.8,
      "text_en": "MS is used, we have some... some projects running, it's used in those projects, sir.",
      "text_native": "MS का use आता है, हमारा कुछ... कुछ projects चलते हैं, वो projects में चलता है सर।"
    },
    {
      "ucid": "21112178901493061",
      "idx": 39,
      "speaker": "agent",
      "start_s": 77.2,
      "end_s": 79.0,
      "text_en": "Okay. Have you heard the name of this company? Sonepar India.",
      "text_native": "अच्छा। ये company का नाम सुना है क्या? Sonepar India."
    },
    {
      "ucid": "21112178901493061",
      "idx": 40,
      "speaker": "customer",
      "start_s": 79.2,
      "end_s": 79.6,
      "text_en": "Which one?",
      "text_native": "कौनसी?"
    },
    {
      "ucid": "21112178901493061",
      "idx": 41,
      "speaker": "agent",
      "start_s": 79.8,
      "end_s": 84.8,
      "text_en": "Sonepar India. Sonepar India Private Limited. It's a company like yours, a telecom company that does fabrication and all. Same, same background, just like yours.",
      "text_native": "Sonepar India. Sonepar India Private Limited. आपके जैसी company है, telecom company जो fabrication and all करती है। Same, same background है, आपके जैसा ही।"
    },
    {
      "ucid": "21112178901493061",
      "idx": 42,
      "speaker": "customer",
      "start_s": 85.0,
      "end_s": 85.3,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178901493061",
      "idx": 43,
      "speaker": "agent",
      "start_s": 85.5,
      "end_s": 87.2,
      "text_en": "They use S500 grade in sheets.",
      "text_native": "उनका S500 grade लगता है sheet में।"
    },
    {
      "ucid": "21112178901493061",
      "idx": 44,
      "speaker": "customer",
      "start_s": 87.4,
      "end_s": 87.6,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178901493061",
      "idx": 45,
      "speaker": "agent",
      "start_s": 88.0,
      "end_s": 88.2,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178901493061",
      "idx": 46,
      "speaker": "customer",
      "start_s": 89.8,
      "end_s": 91.8,
      "text_en": "No problem, sir, now... we will be in touch.",
      "text_native": "कोई बात नहीं सर, अभी we will be in touch."
    },
    {
      "ucid": "21112178901493061",
      "idx": 47,
      "speaker": "agent",
      "start_s": 92.0,
      "end_s": 97.8,
      "text_en": "Sure, sure. I have... this is not my personal number. You won't be able to call back on this either. So I have sent you an introduction of mine on WhatsApp. So you can check that.",
      "text_native": "Sure, sure. मैंने आपको ना, ये मेरा personal number नहीं है। आप इसपे call back भी नहीं कर पाओगे। तो मैंने आपको WhatsApp पे ना, अपना एक introduction भेजा है। तो वो आप check कर लेना।"
    },
    {
      "ucid": "21112178901493061",
      "idx": 48,
      "speaker": "customer",
      "start_s": 98.0,
      "end_s": 98.6,
      "text_en": "Okay, sir.",
      "text_native": "ठीक है सर।"
    },
    {
      "ucid": "21112178901493061",
      "idx": 49,
      "speaker": "agent",
      "start_s": 99.2,
      "end_s": 100.5,
      "text_en": "Yes. And if there's anything else, let me know, okay?",
      "text_native": "हां। और कुछ हो तो बताना आप, हां?"
    },
    {
      "ucid": "21112178901493061",
      "idx": 50,
      "speaker": "customer",
      "start_s": 100.6,
      "end_s": 101.2,
      "text_en": "For sure, sir.",
      "text_native": "पक्का सर।"
    },
    {
      "ucid": "21112178901493061",
      "idx": 51,
      "speaker": "agent",
      "start_s": 101.5,
      "end_s": 102.8,
      "text_en": "Hmm. Okay, thank you.",
      "text_native": "हम्म। Okay, thank you."
    },
    {
      "ucid": "21112178901493061",
      "idx": 52,
      "speaker": "customer",
      "start_s": 103.2,
      "end_s": 103.5,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178901493061",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "हां, आपने ना शायद हमारे platform पे register किया था अपनी company को, Patel Engineers को and आपने कुछ angles का requirement भी दिया है।",
      "comment": "Agent correctly referenced the customer's platform submission and specific requirement for angles."
    },
    {
      "ucid": "21112178901493061",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The customer immediately stated they were 'just testing', and the agent did not attempt to revalidate any of the original requirement fields."
    },
    {
      "ucid": "21112178901493061",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "सर्वेश जी, आपका क्या काम है वैसे? मतलब telecommunication... Telecommunication में मतलब MS का use कहां पे आता है majorly?",
      "comment": "Agent only asked about the customer's end application (1/5 questions), which is below the threshold for a partial pass."
    },
    {
      "ucid": "21112178901493061",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended as a general enquiry without a specific requirement, so no price or timeline could be committed."
    },
    {
      "ucid": "21112178901493061",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "नहीं, ये ना company verified है। ये company से ही आपको directly billing भी होगी और material भी company का ही मिलेगा।",
      "comment": "Agent correctly answered the customer's direct questions about the business model rather than unnecessarily re-pitching the platform."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}