21112178895875321 · Call

Call 21112178895875321 2026-09-09 · sudeeps · 1:20

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_HR_HRPO_Sep26	No_requirement	full conversation 19 turns, clean transcript (0% inaudible)	Hindi	19	supply_led (campaign_name:medium)

Audio: clear: The customer's voice is slightly distant compared to the agent's, but both are clearly audible.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

3.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.32

confidence high · +12/−1 from 9 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission Agent did not ask for permission to speak, which is a required part of the opener.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) Agent skipped the hook and went directly to asking for a requirement.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) Agent did not attempt discovery; the customer volunteered their monthly tonnage but no other key information was sought.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

did well

Qualify

AGENT: Yes. Do you have any requirement for HR material, sir? E250?

Closure with next step

AGENT: I will call you on Saturday, sir. Okay?

Summary

The customer confirmed a monthly requirement of 10-20 tons of HR/MS material but immediately raised a concern that JSW does not service lower-quantity orders, based on a past interaction. The agent did not resolve the objection but did ask a clarifying question about the tonnage mix. The call ended with both parties agreeing to a follow-up call on Saturday.

Coaching

You lost control of the call by skipping the hook and discovery. Always establish value with the hook before asking for a requirement, then use discovery to understand their needs.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
SL1 Opener & permission	2	fail	–	0.0	Agent did not ask for permission to speak, which is a required part of the opener.
SL2 Hook (supply/price signal)	2	fail	–	0.0	Agent skipped the hook and went directly to asking for a requirement.
SL3 Discovery (6 Qs)	2	fail	1	0.0	Agent did not attempt discovery; the customer volunteered their monthly tonnage but no other key information was sought.
SL4 Pitch (2-3 USPs)	1	fail	–	0.0	No USPs were pitched as no discovery was performed to identify customer needs.
SL5 Qualify	2	pass	–	2.0	AGENT: Yes. Do you have any requirement for HR material, sir? E250? Agent successfully asked if a requirement exists, but the customer's objection prevented further qualification.
SL6 Closure with next step	1	pass	–	1.0	AGENT: I will call you on Saturday, sir. Okay? Agent secured a committed next step by agreeing to a specific callback day with the customer.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.472	19.3s	21.6s	39.1s	6.7s	273.6	0	9	10	6

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

1.1s

Hello?

हॅलो?

agent

1.7s

Hello?

हॅलो?

agent

2.2s

Mr. Baban Rao from Arva Industries?

मिस्टर बबन राव फ्रॉम आरवा इंडस्ट्रीज?

customer

4.1s

Yes, tell me.

हां बोलिए।

agent

4.8s

Yes Baban ji, this is Sudip speaking from JSW One, Jindal Steel. Actually, your company was registered on our portal. This was a follow-up call regarding your steel procurement.

हां बबन जी, सुदीप बोल रहा हूं JSW One से, जिंदाल स्टील। एक्चुअली आपकी कंपनी रजिस्टर्ड थी इस पोर्टल पर हमारे। आपकी स्टील प्रोक्योरमेंट को लेके फॉलो अप कॉल था।

customer

11.5s

Yes.

हां।

agent

12.0s

Yes. Do you have any requirement for HR material, sir? E250?

हां। HR मटेरियल में कुछ रिक्वायरमेंट है सर आपको? E250?

customer

14.5s

I do, but you know what happens with me? I had contacted you once. Every month, I need at least around 10-15 tons. But you don't provide such a low quality, I mean low quantity.

है ना, लेकिन मेरा क्या होता है मालूम है? एक बार आपको कॉन्टैक्ट भी किया था। मेरे को हर महीने में है ना, कम से कम एक दस पंधरा टन लगता है। लेकिन इतना लो क्वालिटी, अपना लो क्वांटिटी आप देते नहीं है।

customer

22.1s

It goes up to at least 20 tons every month.

कम से कम एक बीस टन तक भी जाता है हर महीना।

agent

23.7s

Is this 20 tons in a single size or in a mix?

सिंगल साइज में रहता है की मिक्स में रहता है ये बीस टन?

customer

25.7s

Single, like sometimes 6 mm, sometimes 10 mm, sometimes 12 mm.

सिंगल, जैसे कभी छे एम एम, कभी दस एम एम, कभी बारह एम एम।

customer

28.5s

I will, you know, give you my mail ID again. And not Friday, but we will talk again on Saturday.

मैं आपको है ना, मेरा मेल आयडी आपको वापस दे देता हूं। और फ्राइडे नहीं, लेकिन सॅटर्डे अपन वापस बात करेंगे।

customer

33.0s

I need a lot of MS material.

एम एस का बहुत मटेरियल लगता है मेरेको।

agent

34.6s

I will call you on Saturday, sir. Okay?

मैं करता हूं सर आपको सॅटर्डे को कॉल। ठीक है?

agent

36.2s

Tell me this, I will WhatsApp you, that is my number. Not from this number.

मैं आपको ये बताओ, मैं आपको ना WhatsApp करूंगा, वो मेरा नंबर है। ये नंबर से नहीं।

customer

39.5s

Okay. My brother, my WhatsApp is on this number. Send me a 'Hi'.

चलेगा। मेरा भाई, ये नंबर पे मेरा WhatsApp है। हाय करो मेरेको।

agent

41.6s

Okay, okay sir. Okay.

ठीक है, ठीक है सर। ओके।

customer

42.6s

Okay, okay, thank you.

ओके, ओके, थैंक यू।

agent

43.6s

Okay.

ओके।