{
  "ucid": "21112178895875321",
  "call_date": "2026-09-09",
  "start_time": "2026-09-09 18:29:13",
  "end_time": "2026-09-09 18:30:33",
  "duration_sec": 80,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA4438e2faa073debdd118dbcf2e1fa6ca.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 433,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178895875321__DIA4438e2faa073debdd118dbcf2e1fa6ca.mp3",
  "audio_bytes": 203904,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 67.968,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हॅलो?)\n[2s] AGENT: Hello?   (हॅलो?)\n[2s] AGENT: Mr. Baban Rao from Arva Industries?   (मिस्टर बबन राव फ्रॉम आरवा इंडस्ट्रीज?)\n[4s] CUSTOMER: Yes, tell me.   (हां बोलिए।)\n[5s] AGENT: Yes Baban ji, this is Sudip speaking from JSW One, Jindal Steel. Actually, your company was registered on our portal. This was a follow-up call regarding your steel procurement.   (हां बबन जी, सुदीप बोल रहा हूं JSW One से, जिंदाल स्टील। एक्चुअली आपकी कंपनी रजिस्टर्ड थी इस पोर्टल पर हमारे। आपकी स्टील प्रोक्योरमेंट को लेके फॉलो अप कॉल था।)\n[12s] CUSTOMER: Yes.   (हां।)\n[12s] AGENT: Yes. Do you have any requirement for HR material, sir? E250?   (हां। HR मटेरियल में कुछ रिक्वायरमेंट है सर आपको? E250?)\n[14s] CUSTOMER: I do, but you know what happens with me? I had contacted you once. Every month, I need at least around 10-15 tons. But you don't provide such a low quality, I mean low quantity.   (है ना, लेकिन मेरा क्या होता है मालूम है? एक बार आपको कॉन्टैक्ट भी किया था। मेरे को हर महीने में है ना, कम से कम एक दस पंधरा टन लगता है। लेकिन इतना लो क्वालिटी, अपना लो क्वांटिटी आप देते नहीं है।)\n[22s] CUSTOMER: It goes up to at least 20 tons every month.   (कम से कम एक बीस टन तक भी जाता है हर महीना।)\n[24s] AGENT: Is this 20 tons in a single size or in a mix?   (सिंगल साइज में रहता है की मिक्स में रहता है ये बीस टन?)\n[26s] CUSTOMER: Single, like sometimes 6 mm, sometimes 10 mm, sometimes 12 mm.   (सिंगल, जैसे कभी छे एम एम, कभी दस एम एम, कभी बारह एम एम।)\n[28s] CUSTOMER: I will, you know, give you my mail ID again. And not Friday, but we will talk again on Saturday.   (मैं आपको है ना, मेरा मेल आयडी आपको वापस दे देता हूं। और फ्राइडे नहीं, लेकिन सॅटर्डे अपन वापस बात करेंगे।)\n[33s] CUSTOMER: I need a lot of MS material.   (एम एस का बहुत मटेरियल लगता है मेरेको।)\n[35s] AGENT: I will call you on Saturday, sir. Okay?   (मैं करता हूं सर आपको सॅटर्डे को कॉल। ठीक है?)\n[36s] AGENT: Tell me this, I will WhatsApp you, that is my number. Not from this number.   (मैं आपको ये बताओ, मैं आपको ना WhatsApp करूंगा, वो मेरा नंबर है। ये नंबर से नहीं।)\n[40s] CUSTOMER: Okay. My brother, my WhatsApp is on this number. Send me a 'Hi'.   (चलेगा। मेरा भाई, ये नंबर पे मेरा WhatsApp है। हाय करो मेरेको।)\n[42s] AGENT: Okay, okay sir. Okay.   (ठीक है, ठीक है सर। ओके।)\n[43s] CUSTOMER: Okay, okay, thank you.   (ओके, ओके, थैंक यू।)\n[44s] AGENT: Okay.   (ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 19,
  "connected": 1,
  "audio_notes": "clear: The customer's voice is slightly distant compared to the agent's, but both are clearly audible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "19 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "You lost control of the call by skipping the hook and discovery. Always establish value with the hook before asking for a requirement, then use discovery to understand their needs.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer confirmed a monthly requirement of 10-20 tons of HR/MS material but immediately raised a concern that JSW does not service lower-quantity orders, based on a past interaction. The agent did not resolve the objection but did ask a clarifying question about the tonnage mix. The call ended with both parties agreeing to a follow-up call on Saturday.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask for permission to speak, which is a required part of the opener.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent skipped the hook and went directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"Agent did not attempt discovery; the customer volunteered their monthly tonnage but no other key information was sought.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was performed to identify customer needs.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: Yes. Do you have any requirement for HR material, sir? E250?\", \"comment\": \"Agent successfully asked if a requirement exists, but the customer's objection prevented further qualification.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: I will call you on Saturday, sir. Okay?\", \"comment\": \"Agent secured a committed next step by agreeing to a specific callback day with the customer.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You lost control of the call by skipping the hook and discovery. Always establish value with the hook before asking for a requirement, then use discovery to understand their needs.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer confirmed a monthly requirement of 10-20 tons of HR/MS material but immediately raised a concern that JSW does not service lower-quantity orders, based on a past interaction. The agent did not resolve the objection but did ask a clarifying question about the tonnage mix. The call ended with both parties agreeing to a follow-up call on Saturday.\"}",
  "error": null,
  "latency_ms": 50680,
  "input_tokens": 3318,
  "output_tokens": 714,
  "created_at": "2026-09-25 11:12:11",
  "sentiment": "positive",
  "sentiment_score": 0.317,
  "sentiment_confidence": "high",
  "pos": 12,
  "neg": 1,
  "lex_hits": 9,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.472,
  "agent_talk_sec": 19.3,
  "customer_talk_sec": 21.6,
  "dead_air_sec": 39.1,
  "longest_monologue_sec": 6.7,
  "agent_wpm": 273.6,
  "interruptions": 0,
  "agent_turns": 9,
  "customer_turns": 10,
  "discovery_qs": 6,
  "words_agent": 88,
  "words_customer": 106,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178895875321",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.1,
      "end_s": 1.5,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178895875321",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.7,
      "end_s": 2.1,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178895875321",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.2,
      "end_s": 3.9,
      "text_en": "Mr. Baban Rao from Arva Industries?",
      "text_native": "मिस्टर बबन राव फ्रॉम आरवा इंडस्ट्रीज?"
    },
    {
      "ucid": "21112178895875321",
      "idx": 3,
      "speaker": "customer",
      "start_s": 4.1,
      "end_s": 4.5,
      "text_en": "Yes, tell me.",
      "text_native": "हां बोलिए।"
    },
    {
      "ucid": "21112178895875321",
      "idx": 4,
      "speaker": "agent",
      "start_s": 4.8,
      "end_s": 11.5,
      "text_en": "Yes Baban ji, this is Sudip speaking from JSW One, Jindal Steel. Actually, your company was registered on our portal. This was a follow-up call regarding your steel procurement.",
      "text_native": "हां बबन जी, सुदीप बोल रहा हूं JSW One से, जिंदाल स्टील। एक्चुअली आपकी कंपनी रजिस्टर्ड थी इस पोर्टल पर हमारे। आपकी स्टील प्रोक्योरमेंट को लेके फॉलो अप कॉल था।"
    },
    {
      "ucid": "21112178895875321",
      "idx": 5,
      "speaker": "customer",
      "start_s": 11.5,
      "end_s": 11.8,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178895875321",
      "idx": 6,
      "speaker": "agent",
      "start_s": 12.0,
      "end_s": 14.4,
      "text_en": "Yes. Do you have any requirement for HR material, sir? E250?",
      "text_native": "हां। HR मटेरियल में कुछ रिक्वायरमेंट है सर आपको? E250?"
    },
    {
      "ucid": "21112178895875321",
      "idx": 7,
      "speaker": "customer",
      "start_s": 14.5,
      "end_s": 21.9,
      "text_en": "I do, but you know what happens with me? I had contacted you once. Every month, I need at least around 10-15 tons. But you don't provide such a low quality, I mean low quantity.",
      "text_native": "है ना, लेकिन मेरा क्या होता है मालूम है? एक बार आपको कॉन्टैक्ट भी किया था। मेरे को हर महीने में है ना, कम से कम एक दस पंधरा टन लगता है। लेकिन इतना लो क्वालिटी, अपना लो क्वांटिटी आप देते नहीं है।"
    },
    {
      "ucid": "21112178895875321",
      "idx": 8,
      "speaker": "customer",
      "start_s": 22.1,
      "end_s": 23.6,
      "text_en": "It goes up to at least 20 tons every month.",
      "text_native": "कम से कम एक बीस टन तक भी जाता है हर महीना।"
    },
    {
      "ucid": "21112178895875321",
      "idx": 9,
      "speaker": "agent",
      "start_s": 23.7,
      "end_s": 25.6,
      "text_en": "Is this 20 tons in a single size or in a mix?",
      "text_native": "सिंगल साइज में रहता है की मिक्स में रहता है ये बीस टन?"
    },
    {
      "ucid": "21112178895875321",
      "idx": 10,
      "speaker": "customer",
      "start_s": 25.7,
      "end_s": 28.5,
      "text_en": "Single, like sometimes 6 mm, sometimes 10 mm, sometimes 12 mm.",
      "text_native": "सिंगल, जैसे कभी छे एम एम, कभी दस एम एम, कभी बारह एम एम।"
    },
    {
      "ucid": "21112178895875321",
      "idx": 11,
      "speaker": "customer",
      "start_s": 28.5,
      "end_s": 33.0,
      "text_en": "I will, you know, give you my mail ID again. And not Friday, but we will talk again on Saturday.",
      "text_native": "मैं आपको है ना, मेरा मेल आयडी आपको वापस दे देता हूं। और फ्राइडे नहीं, लेकिन सॅटर्डे अपन वापस बात करेंगे।"
    },
    {
      "ucid": "21112178895875321",
      "idx": 12,
      "speaker": "customer",
      "start_s": 33.0,
      "end_s": 34.4,
      "text_en": "I need a lot of MS material.",
      "text_native": "एम एस का बहुत मटेरियल लगता है मेरेको।"
    },
    {
      "ucid": "21112178895875321",
      "idx": 13,
      "speaker": "agent",
      "start_s": 34.6,
      "end_s": 36.2,
      "text_en": "I will call you on Saturday, sir. Okay?",
      "text_native": "मैं करता हूं सर आपको सॅटर्डे को कॉल। ठीक है?"
    },
    {
      "ucid": "21112178895875321",
      "idx": 14,
      "speaker": "agent",
      "start_s": 36.2,
      "end_s": 39.5,
      "text_en": "Tell me this, I will WhatsApp you, that is my number. Not from this number.",
      "text_native": "मैं आपको ये बताओ, मैं आपको ना WhatsApp करूंगा, वो मेरा नंबर है। ये नंबर से नहीं।"
    },
    {
      "ucid": "21112178895875321",
      "idx": 15,
      "speaker": "customer",
      "start_s": 39.5,
      "end_s": 41.5,
      "text_en": "Okay. My brother, my WhatsApp is on this number. Send me a 'Hi'.",
      "text_native": "चलेगा। मेरा भाई, ये नंबर पे मेरा WhatsApp है। हाय करो मेरेको।"
    },
    {
      "ucid": "21112178895875321",
      "idx": 16,
      "speaker": "agent",
      "start_s": 41.6,
      "end_s": 42.5,
      "text_en": "Okay, okay sir. Okay.",
      "text_native": "ठीक है, ठीक है सर। ओके।"
    },
    {
      "ucid": "21112178895875321",
      "idx": 17,
      "speaker": "customer",
      "start_s": 42.6,
      "end_s": 43.5,
      "text_en": "Okay, okay, thank you.",
      "text_native": "ओके, ओके, थैंक यू।"
    },
    {
      "ucid": "21112178895875321",
      "idx": 18,
      "speaker": "agent",
      "start_s": 43.6,
      "end_s": 44.0,
      "text_en": "Okay.",
      "text_native": "ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178895875321",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not ask for permission to speak, which is a required part of the opener."
    },
    {
      "ucid": "21112178895875321",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent skipped the hook and went directly to asking for a requirement."
    },
    {
      "ucid": "21112178895875321",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "Agent did not attempt discovery; the customer volunteered their monthly tonnage but no other key information was sought."
    },
    {
      "ucid": "21112178895875321",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was performed to identify customer needs."
    },
    {
      "ucid": "21112178895875321",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "AGENT: Yes. Do you have any requirement for HR material, sir? E250?",
      "comment": "Agent successfully asked if a requirement exists, but the customer's objection prevented further qualification."
    },
    {
      "ucid": "21112178895875321",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "AGENT: I will call you on Saturday, sir. Okay?",
      "comment": "Agent secured a committed next step by agreeing to a specific callback day with the customer."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}