{
  "ucid": "21112178895843521",
  "call_date": "2026-09-09",
  "start_time": "2026-09-09 18:23:55",
  "end_time": "2026-09-09 18:26:48",
  "duration_sec": 173,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Onboarded",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAe5f47297fbf3907514fa9a6b211e81f8.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 435,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178895843521__DIAe5f47297fbf3907514fa9a6b211e81f8.mp3",
  "audio_bytes": 457272,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 152.424,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हेलो?)\n[2s] AGENT: Hello?   (हेलो?)\n[3s] CUSTOMER: Yes?   (हांजी?)\n[4s] AGENT: Yes sir.   (हांजी सर।)\n[6s] CUSTOMER: Hello?   (हेलो?)\n[7s] AGENT: Can you hear me, sir?   (आवाज आ रही है सर?)\n[8s] CUSTOMER: Yes, tell me.   (हां बताइए।)\n[8s] AGENT: I was saying, sir, is there any requirement for steel at your Shri Vardhman Steel right now?   (मैं कह रहा था सर अपना श्री वर्धमान स्टील में कुछ अभी रिक्वायरमेंट रहेगा स्टील का?)\n[12s] CUSTOMER: Who is speaking, brother? Where are you calling from?   (कौन बात कर रहे हैं भैया? कहां से बात कर रहे हैं?)\n[14s] AGENT: I am calling from JSW One, sir.   (मैं सर जेएसडब्ल्यू वन से बात कर रहा हूं।)\n[16s] CUSTOMER: Oh, you're calling from JSW One.   (अच्छा जेएसडब्ल्यू वन से बात कर रहे हैं।)\n[18s] AGENT: Yes, yes sir.   (हांजी हांजी सर।)\n[18s] CUSTOMER: Brother, I don't deal in TMT, not in retail. And, I mean, I'm not getting any requirement for JSW One.   (भैया टीएमटी में कोई ऐसी टीएमटी में डील करता नहीं हूं रिटेल में। और मेरे पास मतलब जेएसडब्ल्यू वन की रिक्वायरमेंट ही नहीं आ रही है।)\n[24s] AGENT: Okay.   (अच्छा।)\n[24s] AGENT: No, not TMT, HR or anything else.   (नहीं टीएमटी नहीं, एचआर वगेरा कुछ भी हो।)\n[26s] CUSTOMER: Where will you dispatch HR from and in what quantity will it be dispatched?   (एचआर कहां से डिस्पैच करोगे आप और क्या क्वांटिटी में डिस्पैच होगी?)\n[28s] AGENT: Sir, the dispatch will be from Ghaziabad only.   (सर डिस्पैच तो गाजियाबाद से ही होगा।)\n[30s] CUSTOMER: Okay, the yard, from your... will you do it directly from JSW company or through someone?   (अच्छा यार्ड, अपना उससे, जेएसडब्ल्यू आप डायरेक्ट कंपनी के उससे करोगे या किसी के थ्रू कराओगे?)\n[32s] AGENT: No, no sir, directly from the company.   (नहीं नहीं सर कंपनी से ही डायरेक्ट।)\n[34s] CUSTOMER: Okay. Right now, brother, what is the rate for 8x4 2 mm?   (अच्छा। इस टाइम भैया आठ चार दो एमएम क्या रेट है?)\n[36s] AGENT: 8x4 2 mm is 62,200.   (आठ चार दो एमएम है बासठ दो सौ।)\n[38s] CUSTOMER: 62,200. Are you giving the rate for a package or the rate for a coil?   (बासठ दो सौ। ये आप पैकेज का रेट दे रहे हो या कॉइल का रेट दे रहे हो?)\n[40s] AGENT: Uh sir, this is for the coil, with loading.   (अह सर ये कॉइल का है, लोडिंग के साथ।)\n[42s] CUSTOMER: No, if it's for the coil, then... cut size... are you giving the rate for the whole coil or the rate for cut size?   (नहीं कॉइल का है तो, आप कट साइज, आप पूरे कॉइल का रेट दे रहे हो या कट साइज का रेट दे रहे हो?)\n[46s] AGENT: Coil, coil. Cut size is plus 300. 62,500.   (कॉइल कॉइल। कट साइज प्लस तीन सौ। बासठ पांच सौ।)\n[48s] CUSTOMER: Okay, it will be a JSW coil.   (अच्छा जेएसडब्ल्यू की कॉइल होगी वो।)\n[48s] AGENT: Yes, it's a JSW coil, sir.   (हां जेएसडब्ल्यू की कॉइल है सर।)\n[50s] CUSTOMER: 62,500. Okay, the quantity we lift, there is no fixed quantity. Sometimes when we lift, 15 tons also come in one vehicle, 20 tons also come. Many times, when only one or two items are finished, then two-three tons of material also comes.   (बासठ पांच सौ। अच्छा क्वांटिटी जैसे हम लोग उठाते हैं, तो कोई फिक्स्ड क्वांटिटी नहीं होती। कभी उठती है तो पंद्रह टन भी एक गाड़ी में आ जाती है, बीस टन भी आ जाती है। कई बार सिर्फ एक दो आइटम खत्म होते हैं तो दो तीन टन माल भी आता है।)\n[58s] AGENT: Okay.   (अच्छा।)\n[58s] AGENT: No sir, see, it's Ghaziabad. Now if you take two-three tons from Ghaziabad, then sir...   (नहीं सर अब देखो गाजियाबाद है। अब गाजियाबाद से आप दो तीन टन ले जाओगे तो सर...)\n[60s] CUSTOMER: No, no, no. Not that. When two-three tons of material is loaded from Ghaziabad, the rest of the vehicle comes full.   (नहीं, नहीं नहीं। वो तो नहीं। गाजियाबाद से जब दो तीन टन माल लोड भी होता है, तो बाकी गाड़ी तो पूरी आती है।)\n[64s] AGENT: Yes, yes.   (हां हां।)\n[65s] CUSTOMER: So, I mean, if sometimes three-four tons, five tons of material is needed, will cut size be available from your place or will it only be a full vehicle load? I wanted to know this.   (तो मतलब अगर जैसे कभी तीन चार टन, पांच टन माल चाहिए होगा तो आपके यहां से कट साइज मिल जाएगा या सिर्फ पूरी गाड़ी का ही काम होगा? मैं ये जानना चाह रहा था।)\n[69s] AGENT: No, the minimum is five tons, sir.   (नहीं मिनिमम पांच टन होता है सर।)\n[71s] AGENT: If I am getting it cut from a fresh coil, then the minimum is five tons.   (अगर मैं फ्रेश कॉइल से कटवा रहा हूं, तो मिनिमम पांच टन है।)\n[72s] CUSTOMER: Yes, yes.   (हांजी हांजी।)\n[73s] AGENT: You can lift five tons anytime.   (पांच टन आप कभी भी उठा सकते हो।)\n[74s] CUSTOMER: Do you have CR?   (सीआर होती है आप पे?)\n[76s] AGENT: Yes, we have CR too, sir.   (हांजी सीआर भी होती है सर।)\n[77s] CUSTOMER: Okay. Alright, I'll, you know, send you some sizes on WhatsApp. You can give me the rates then.   (अच्छा। ठीक है मैं आपको है ना, कुछ साइज व्हाट्सएप डालता हूं। एक बार आप मेरे को रेट दे दीजिएगा।)\n[80s] AGENT: Okay sir, absolutely. Yes.   (ठीक है सर बिलकुल। जी।)\n[82s] CUSTOMER: Yes.   (जी।)\n[82s] AGENT: I'll send you a WhatsApp. You put the rate there. Sir, I'll send one size, from that you'll know...   (मैं आपको व्हाट्सएप डालता हूं। आप उधर रेट डालो। सर एक साइज डालूंगा उससे पता...)\n[84s] CUSTOMER: Yes. Okay, I have messaged you. Share the size with me.   (हां। ठीक है मैंने मैसेज कर दिया आपको। साइज शेयर करो मेरे को।)\n[86s] AGENT: Okay sir, I'll check right now.   (ठीक है सर मैं अभी देखता हूं।)\n[87s] CUSTOMER: [inaudible]",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 46,
  "connected": 1,
  "audio_notes": "clear: Some background noise on the customer's side, but the conversation is mostly clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "46 turns, clean transcript (2% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "You allowed the customer to drive the entire call; take control by following the pitch structure, asking for permission, and using discovery questions before discussing price.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a steel trader who immediately took control of the call. The customer inquired about the price for a specific HR item and the policy on minimum order quantities for cut-to-size material. The call ended with the customer agreeing to send a list of required sizes via WhatsApp for the agent to provide a quote.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask for permission to speak, jumping directly into a question about requirements.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook, instead opening with a question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent asked zero discovery questions; the customer drove the entire conversation.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched; the agent only answered direct questions from the customer.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[77s] CUSTOMER: ...I'll, you know, send you some sizes on WhatsApp. You can give me the rates then.\", \"comment\": \"Agent successfully engaged with the customer's request to receive a list of requirements for a quote.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[80s] AGENT: Okay sir, absolutely. Yes.\", \"comment\": \"Agent and customer agreed on a clear next step: customer to send sizes on WhatsApp for the agent to quote.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You allowed the customer to drive the entire call; take control by following the pitch structure, asking for permission, and using discovery questions before discussing price.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a steel trader who immediately took control of the call. The customer inquired about the price for a specific HR item and the policy on minimum order quantities for cut-to-size material. The call ended with the customer agreeing to send a list of required sizes via WhatsApp for the agent to provide a quote.\"}",
  "error": null,
  "latency_ms": 55312,
  "input_tokens": 4315,
  "output_tokens": 714,
  "created_at": "2026-09-25 11:12:20",
  "sentiment": "positive",
  "sentiment_score": 0.595,
  "sentiment_confidence": "high",
  "pos": 11,
  "neg": 3,
  "lex_hits": 26,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.383,
  "agent_talk_sec": 28.1,
  "customer_talk_sec": 45.2,
  "dead_air_sec": 99.7,
  "longest_monologue_sec": 3.3,
  "agent_wpm": 365.1,
  "interruptions": 0,
  "agent_turns": 24,
  "customer_turns": 22,
  "discovery_qs": 3,
  "words_agent": 171,
  "words_customer": 270,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178895843521",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.77,
      "end_s": 1.21,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178895843521",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.17,
      "end_s": 2.55,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178895843521",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.0,
      "end_s": 3.4,
      "text_en": "Yes?",
      "text_native": "हांजी?"
    },
    {
      "ucid": "21112178895843521",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.0,
      "end_s": 4.4,
      "text_en": "Yes sir.",
      "text_native": "हांजी सर।"
    },
    {
      "ucid": "21112178895843521",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.8,
      "end_s": 6.2,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178895843521",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.6,
      "end_s": 7.3,
      "text_en": "Can you hear me, sir?",
      "text_native": "आवाज आ रही है सर?"
    },
    {
      "ucid": "21112178895843521",
      "idx": 6,
      "speaker": "customer",
      "start_s": 7.7,
      "end_s": 8.2,
      "text_en": "Yes, tell me.",
      "text_native": "हां बताइए।"
    },
    {
      "ucid": "21112178895843521",
      "idx": 7,
      "speaker": "agent",
      "start_s": 8.5,
      "end_s": 11.8,
      "text_en": "I was saying, sir, is there any requirement for steel at your Shri Vardhman Steel right now?",
      "text_native": "मैं कह रहा था सर अपना श्री वर्धमान स्टील में कुछ अभी रिक्वायरमेंट रहेगा स्टील का?"
    },
    {
      "ucid": "21112178895843521",
      "idx": 8,
      "speaker": "customer",
      "start_s": 12.1,
      "end_s": 14.1,
      "text_en": "Who is speaking, brother? Where are you calling from?",
      "text_native": "कौन बात कर रहे हैं भैया? कहां से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178895843521",
      "idx": 9,
      "speaker": "agent",
      "start_s": 14.2,
      "end_s": 15.8,
      "text_en": "I am calling from JSW One, sir.",
      "text_native": "मैं सर जेएसडब्ल्यू वन से बात कर रहा हूं।"
    },
    {
      "ucid": "21112178895843521",
      "idx": 10,
      "speaker": "customer",
      "start_s": 16.2,
      "end_s": 17.4,
      "text_en": "Oh, you're calling from JSW One.",
      "text_native": "अच्छा जेएसडब्ल्यू वन से बात कर रहे हैं।"
    },
    {
      "ucid": "21112178895843521",
      "idx": 11,
      "speaker": "agent",
      "start_s": 17.5,
      "end_s": 18.1,
      "text_en": "Yes, yes sir.",
      "text_native": "हांजी हांजी सर।"
    },
    {
      "ucid": "21112178895843521",
      "idx": 12,
      "speaker": "customer",
      "start_s": 18.5,
      "end_s": 23.2,
      "text_en": "Brother, I don't deal in TMT, not in retail. And, I mean, I'm not getting any requirement for JSW One.",
      "text_native": "भैया टीएमटी में कोई ऐसी टीएमटी में डील करता नहीं हूं रिटेल में। और मेरे पास मतलब जेएसडब्ल्यू वन की रिक्वायरमेंट ही नहीं आ रही है।"
    },
    {
      "ucid": "21112178895843521",
      "idx": 13,
      "speaker": "agent",
      "start_s": 23.5,
      "end_s": 23.9,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178895843521",
      "idx": 14,
      "speaker": "agent",
      "start_s": 24.2,
      "end_s": 25.4,
      "text_en": "No, not TMT, HR or anything else.",
      "text_native": "नहीं टीएमटी नहीं, एचआर वगेरा कुछ भी हो।"
    },
    {
      "ucid": "21112178895843521",
      "idx": 15,
      "speaker": "customer",
      "start_s": 25.8,
      "end_s": 27.4,
      "text_en": "Where will you dispatch HR from and in what quantity will it be dispatched?",
      "text_native": "एचआर कहां से डिस्पैच करोगे आप और क्या क्वांटिटी में डिस्पैच होगी?"
    },
    {
      "ucid": "21112178895843521",
      "idx": 16,
      "speaker": "agent",
      "start_s": 27.9,
      "end_s": 29.2,
      "text_en": "Sir, the dispatch will be from Ghaziabad only.",
      "text_native": "सर डिस्पैच तो गाजियाबाद से ही होगा।"
    },
    {
      "ucid": "21112178895843521",
      "idx": 17,
      "speaker": "customer",
      "start_s": 29.5,
      "end_s": 32.4,
      "text_en": "Okay, the yard, from your... will you do it directly from JSW company or through someone?",
      "text_native": "अच्छा यार्ड, अपना उससे, जेएसडब्ल्यू आप डायरेक्ट कंपनी के उससे करोगे या किसी के थ्रू कराओगे?"
    },
    {
      "ucid": "21112178895843521",
      "idx": 18,
      "speaker": "agent",
      "start_s": 32.5,
      "end_s": 33.4,
      "text_en": "No, no sir, directly from the company.",
      "text_native": "नहीं नहीं सर कंपनी से ही डायरेक्ट।"
    },
    {
      "ucid": "21112178895843521",
      "idx": 19,
      "speaker": "customer",
      "start_s": 33.9,
      "end_s": 35.9,
      "text_en": "Okay. Right now, brother, what is the rate for 8x4 2 mm?",
      "text_native": "अच्छा। इस टाइम भैया आठ चार दो एमएम क्या रेट है?"
    },
    {
      "ucid": "21112178895843521",
      "idx": 20,
      "speaker": "agent",
      "start_s": 36.2,
      "end_s": 37.4,
      "text_en": "8x4 2 mm is 62,200.",
      "text_native": "आठ चार दो एमएम है बासठ दो सौ।"
    },
    {
      "ucid": "21112178895843521",
      "idx": 21,
      "speaker": "customer",
      "start_s": 37.9,
      "end_s": 40.1,
      "text_en": "62,200. Are you giving the rate for a package or the rate for a coil?",
      "text_native": "बासठ दो सौ। ये आप पैकेज का रेट दे रहे हो या कॉइल का रेट दे रहे हो?"
    },
    {
      "ucid": "21112178895843521",
      "idx": 22,
      "speaker": "agent",
      "start_s": 40.3,
      "end_s": 42.0,
      "text_en": "Uh sir, this is for the coil, with loading.",
      "text_native": "अह सर ये कॉइल का है, लोडिंग के साथ।"
    },
    {
      "ucid": "21112178895843521",
      "idx": 23,
      "speaker": "customer",
      "start_s": 42.5,
      "end_s": 45.2,
      "text_en": "No, if it's for the coil, then... cut size... are you giving the rate for the whole coil or the rate for cut size?",
      "text_native": "नहीं कॉइल का है तो, आप कट साइज, आप पूरे कॉइल का रेट दे रहे हो या कट साइज का रेट दे रहे हो?"
    },
    {
      "ucid": "21112178895843521",
      "idx": 24,
      "speaker": "agent",
      "start_s": 45.5,
      "end_s": 47.4,
      "text_en": "Coil, coil. Cut size is plus 300. 62,500.",
      "text_native": "कॉइल कॉइल। कट साइज प्लस तीन सौ। बासठ पांच सौ।"
    },
    {
      "ucid": "21112178895843521",
      "idx": 25,
      "speaker": "customer",
      "start_s": 47.6,
      "end_s": 48.5,
      "text_en": "Okay, it will be a JSW coil.",
      "text_native": "अच्छा जेएसडब्ल्यू की कॉइल होगी वो।"
    },
    {
      "ucid": "21112178895843521",
      "idx": 26,
      "speaker": "agent",
      "start_s": 48.5,
      "end_s": 49.3,
      "text_en": "Yes, it's a JSW coil, sir.",
      "text_native": "हां जेएसडब्ल्यू की कॉइल है सर।"
    },
    {
      "ucid": "21112178895843521",
      "idx": 27,
      "speaker": "customer",
      "start_s": 49.6,
      "end_s": 57.4,
      "text_en": "62,500. Okay, the quantity we lift, there is no fixed quantity. Sometimes when we lift, 15 tons also come in one vehicle, 20 tons also come. Many times, when only one or two items are finished, then two-three tons of material also comes.",
      "text_native": "बासठ पांच सौ। अच्छा क्वांटिटी जैसे हम लोग उठाते हैं, तो कोई फिक्स्ड क्वांटिटी नहीं होती। कभी उठती है तो पंद्रह टन भी एक गाड़ी में आ जाती है, बीस टन भी आ जाती है। कई बार सिर्फ एक दो आइटम खत्म होते हैं तो दो तीन टन माल भी आता है।"
    },
    {
      "ucid": "21112178895843521",
      "idx": 28,
      "speaker": "agent",
      "start_s": 57.6,
      "end_s": 58.0,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178895843521",
      "idx": 29,
      "speaker": "agent",
      "start_s": 58.2,
      "end_s": 60.4,
      "text_en": "No sir, see, it's Ghaziabad. Now if you take two-three tons from Ghaziabad, then sir...",
      "text_native": "नहीं सर अब देखो गाजियाबाद है। अब गाजियाबाद से आप दो तीन टन ले जाओगे तो सर..."
    },
    {
      "ucid": "21112178895843521",
      "idx": 30,
      "speaker": "customer",
      "start_s": 60.4,
      "end_s": 63.8,
      "text_en": "No, no, no. Not that. When two-three tons of material is loaded from Ghaziabad, the rest of the vehicle comes full.",
      "text_native": "नहीं, नहीं नहीं। वो तो नहीं। गाजियाबाद से जब दो तीन टन माल लोड भी होता है, तो बाकी गाड़ी तो पूरी आती है।"
    },
    {
      "ucid": "21112178895843521",
      "idx": 31,
      "speaker": "agent",
      "start_s": 64.2,
      "end_s": 64.6,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178895843521",
      "idx": 32,
      "speaker": "customer",
      "start_s": 65.0,
      "end_s": 69.4,
      "text_en": "So, I mean, if sometimes three-four tons, five tons of material is needed, will cut size be available from your place or will it only be a full vehicle load? I wanted to know this.",
      "text_native": "तो मतलब अगर जैसे कभी तीन चार टन, पांच टन माल चाहिए होगा तो आपके यहां से कट साइज मिल जाएगा या सिर्फ पूरी गाड़ी का ही काम होगा? मैं ये जानना चाह रहा था।"
    },
    {
      "ucid": "21112178895843521",
      "idx": 33,
      "speaker": "agent",
      "start_s": 69.4,
      "end_s": 70.4,
      "text_en": "No, the minimum is five tons, sir.",
      "text_native": "नहीं मिनिमम पांच टन होता है सर।"
    },
    {
      "ucid": "21112178895843521",
      "idx": 34,
      "speaker": "agent",
      "start_s": 70.8,
      "end_s": 72.3,
      "text_en": "If I am getting it cut from a fresh coil, then the minimum is five tons.",
      "text_native": "अगर मैं फ्रेश कॉइल से कटवा रहा हूं, तो मिनिमम पांच टन है।"
    },
    {
      "ucid": "21112178895843521",
      "idx": 35,
      "speaker": "customer",
      "start_s": 72.3,
      "end_s": 72.8,
      "text_en": "Yes, yes.",
      "text_native": "हांजी हांजी।"
    },
    {
      "ucid": "21112178895843521",
      "idx": 36,
      "speaker": "agent",
      "start_s": 73.2,
      "end_s": 74.3,
      "text_en": "You can lift five tons anytime.",
      "text_native": "पांच टन आप कभी भी उठा सकते हो।"
    },
    {
      "ucid": "21112178895843521",
      "idx": 37,
      "speaker": "customer",
      "start_s": 74.5,
      "end_s": 75.2,
      "text_en": "Do you have CR?",
      "text_native": "सीआर होती है आप पे?"
    },
    {
      "ucid": "21112178895843521",
      "idx": 38,
      "speaker": "agent",
      "start_s": 75.5,
      "end_s": 76.3,
      "text_en": "Yes, we have CR too, sir.",
      "text_native": "हांजी सीआर भी होती है सर।"
    },
    {
      "ucid": "21112178895843521",
      "idx": 39,
      "speaker": "customer",
      "start_s": 76.6,
      "end_s": 80.0,
      "text_en": "Okay. Alright, I'll, you know, send you some sizes on WhatsApp. You can give me the rates then.",
      "text_native": "अच्छा। ठीक है मैं आपको है ना, कुछ साइज व्हाट्सएप डालता हूं। एक बार आप मेरे को रेट दे दीजिएगा।"
    },
    {
      "ucid": "21112178895843521",
      "idx": 40,
      "speaker": "agent",
      "start_s": 80.2,
      "end_s": 81.2,
      "text_en": "Okay sir, absolutely. Yes.",
      "text_native": "ठीक है सर बिलकुल। जी।"
    },
    {
      "ucid": "21112178895843521",
      "idx": 41,
      "speaker": "customer",
      "start_s": 81.5,
      "end_s": 81.8,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178895843521",
      "idx": 42,
      "speaker": "agent",
      "start_s": 82.1,
      "end_s": 84.4,
      "text_en": "I'll send you a WhatsApp. You put the rate there. Sir, I'll send one size, from that you'll know...",
      "text_native": "मैं आपको व्हाट्सएप डालता हूं। आप उधर रेट डालो। सर एक साइज डालूंगा उससे पता..."
    },
    {
      "ucid": "21112178895843521",
      "idx": 43,
      "speaker": "customer",
      "start_s": 84.4,
      "end_s": 86.1,
      "text_en": "Yes. Okay, I have messaged you. Share the size with me.",
      "text_native": "हां। ठीक है मैंने मैसेज कर दिया आपको। साइज शेयर करो मेरे को।"
    },
    {
      "ucid": "21112178895843521",
      "idx": 44,
      "speaker": "agent",
      "start_s": 86.2,
      "end_s": 87.2,
      "text_en": "Okay sir, I'll check right now.",
      "text_native": "ठीक है सर मैं अभी देखता हूं।"
    },
    {
      "ucid": "21112178895843521",
      "idx": 45,
      "speaker": "customer",
      "start_s": 87.3,
      "end_s": 88.4,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    }
  ],
  "steps": [
    {
      "ucid": "21112178895843521",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not ask for permission to speak, jumping directly into a question about requirements."
    },
    {
      "ucid": "21112178895843521",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a supply or price hook, instead opening with a question."
    },
    {
      "ucid": "21112178895843521",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent asked zero discovery questions; the customer drove the entire conversation."
    },
    {
      "ucid": "21112178895843521",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched; the agent only answered direct questions from the customer."
    },
    {
      "ucid": "21112178895843521",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "[77s] CUSTOMER: ...I'll, you know, send you some sizes on WhatsApp. You can give me the rates then.",
      "comment": "Agent successfully engaged with the customer's request to receive a list of requirements for a quote."
    },
    {
      "ucid": "21112178895843521",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "[80s] AGENT: Okay sir, absolutely. Yes.",
      "comment": "Agent and customer agreed on a clear next step: customer to send sizes on WhatsApp for the agent to quote."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}