{
  "ucid": "21112178895832411",
  "call_date": "2026-09-09",
  "start_time": "2026-09-09 18:22:04",
  "end_time": "2026-09-09 18:22:49",
  "duration_sec": 45,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA01a6d8ae95c5629361f52bd4709aca62.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 436,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178895832411__DIA01a6d8ae95c5629361f52bd4709aca62.mp3",
  "audio_bytes": 93960,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 31.32,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हॅलो.)\n[3s] AGENT: Hello.   (हॅलो.)\n[3s] CUSTOMER: Hello.   (हॅलो.)\n[4s] AGENT: Yes sir, good evening. This is Kartik speaking from JSW One.   (हांजी सर, गुड इवनिंग। कार्तिक बात कर रहा हूं सर JSW One से।)\n[7s] CUSTOMER: Yes, good evening.   (हांजी, गुड इवनिंग।)\n[9s] AGENT: Hello?   (हॅलो?)\n[10s] CUSTOMER: Yes, yes.   (हांजी, हांजी।)\n[10s] AGENT: Yes sir, is there any requirement for HR in KL Powerline right now?   (हांजी सर, अभी के एल पावर लाइन में कुछ रिक्वायरमेंट है अपना एच आर का?)\n[14s] CUSTOMER: For HR sheet?   (एच आर शीट का?)\n[15s] AGENT: Yes sir, sheet.   (हांजी सर, शीट।)\n[16s] CUSTOMER: Not right now.   (अभी नहीं है अभी।)\n[17s] AGENT: Okay. If something comes up, please let us know through our app.   (अच्छा। कुछ आए तो सर बताना हमारे एप के थ्रू ना।)\n[20s] CUSTOMER: Okay.   (ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 13,
  "connected": 1,
  "audio_notes": "clear: The customer's side has some background noise, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "13 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You jumped straight to asking for a requirement without building rapport or offering a hook; always start with a full opener and a supply/price benefit to earn the customer's attention before qualifying.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a representative from KL Powerline and immediately asked about requirements for HR sheets. The customer stated they have no current need. The agent ended the call by suggesting the customer use the app for any future requirements, without securing a follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not ask for permission to speak or use the customer's name, which is required for the opener.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a hook; instead of leading with a price or availability benefit, they immediately asked if a requirement existed.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked to understand the customer's business, volume, or current suppliers.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was conducted, and consequently, no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yes sir, is there any requirement for HR in KL Powerline right now?\", \"comment\": \"The agent successfully asked if a current requirement exists, which is the primary goal of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"If something comes up, please let us know through our app.\", \"comment\": \"This is a passive suggestion, not a committed next step like a scheduled callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You jumped straight to asking for a requirement without building rapport or offering a hook; always start with a full opener and a supply/price benefit to earn the customer's attention before qualifying.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a representative from KL Powerline and immediately asked about requirements for HR sheets. The customer stated they have no current need. The agent ended the call by suggesting the customer use the app for any future requirements, without securing a follow-up.\"}",
  "error": null,
  "latency_ms": 29460,
  "input_tokens": 2846,
  "output_tokens": 708,
  "created_at": "2026-09-25 11:12:04",
  "sentiment": "neutral",
  "sentiment_score": -0.054,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 0,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.701,
  "agent_talk_sec": 10.1,
  "customer_talk_sec": 4.3,
  "dead_air_sec": 30.6,
  "longest_monologue_sec": 3.0,
  "agent_wpm": 243.6,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 7,
  "discovery_qs": 2,
  "words_agent": 41,
  "words_customer": 14,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178895832411",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.89,
      "end_s": 1.49,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178895832411",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.56,
      "end_s": 3.02,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178895832411",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.28,
      "end_s": 3.68,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178895832411",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.0,
      "end_s": 6.8,
      "text_en": "Yes sir, good evening. This is Kartik speaking from JSW One.",
      "text_native": "हांजी सर, गुड इवनिंग। कार्तिक बात कर रहा हूं सर JSW One से।"
    },
    {
      "ucid": "21112178895832411",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.0,
      "end_s": 7.8,
      "text_en": "Yes, good evening.",
      "text_native": "हांजी, गुड इवनिंग।"
    },
    {
      "ucid": "21112178895832411",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.88,
      "end_s": 9.28,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178895832411",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.6,
      "end_s": 10.2,
      "text_en": "Yes, yes.",
      "text_native": "हांजी, हांजी।"
    },
    {
      "ucid": "21112178895832411",
      "idx": 7,
      "speaker": "agent",
      "start_s": 10.3,
      "end_s": 13.3,
      "text_en": "Yes sir, is there any requirement for HR in KL Powerline right now?",
      "text_native": "हांजी सर, अभी के एल पावर लाइन में कुछ रिक्वायरमेंट है अपना एच आर का?"
    },
    {
      "ucid": "21112178895832411",
      "idx": 8,
      "speaker": "customer",
      "start_s": 13.8,
      "end_s": 14.5,
      "text_en": "For HR sheet?",
      "text_native": "एच आर शीट का?"
    },
    {
      "ucid": "21112178895832411",
      "idx": 9,
      "speaker": "agent",
      "start_s": 14.8,
      "end_s": 15.6,
      "text_en": "Yes sir, sheet.",
      "text_native": "हांजी सर, शीट।"
    },
    {
      "ucid": "21112178895832411",
      "idx": 10,
      "speaker": "customer",
      "start_s": 15.8,
      "end_s": 16.6,
      "text_en": "Not right now.",
      "text_native": "अभी नहीं है अभी।"
    },
    {
      "ucid": "21112178895832411",
      "idx": 11,
      "speaker": "agent",
      "start_s": 17.2,
      "end_s": 19.8,
      "text_en": "Okay. If something comes up, please let us know through our app.",
      "text_native": "अच्छा। कुछ आए तो सर बताना हमारे एप के थ्रू ना।"
    },
    {
      "ucid": "21112178895832411",
      "idx": 12,
      "speaker": "customer",
      "start_s": 20.0,
      "end_s": 20.4,
      "text_en": "Okay.",
      "text_native": "ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178895832411",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not ask for permission to speak or use the customer's name, which is required for the opener."
    },
    {
      "ucid": "21112178895832411",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a hook; instead of leading with a price or availability benefit, they immediately asked if a requirement existed."
    },
    {
      "ucid": "21112178895832411",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked to understand the customer's business, volume, or current suppliers."
    },
    {
      "ucid": "21112178895832411",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was conducted, and consequently, no USPs were pitched."
    },
    {
      "ucid": "21112178895832411",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Yes sir, is there any requirement for HR in KL Powerline right now?",
      "comment": "The agent successfully asked if a current requirement exists, which is the primary goal of this step."
    },
    {
      "ucid": "21112178895832411",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "If something comes up, please let us know through our app.",
      "comment": "This is a passive suggestion, not a committed next step like a scheduled callback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}