Call 21112178895821612 2026-09-09 · sudeeps · 1:21
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | supply_led (campaign_name:medium) |
Audio: clear: The audio quality is clear with minimal background noise.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.24
confidence high · +3/−5
from 9 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a hook; the customer pre-empted the pitch with a strong price objection.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked no discovery questions about the customer's business, material usage, or procurement process.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No discovery was done, and consequently no relevant USPs were pitched.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
objection
The customer raised 1 objection
you did not answer:
price
Your rate doesn't work out. The rate from JSW One is very high. I don't know why.
did well
Opener & permission
Hello, Mr. Rashid from HM Engineering?... This is Sudeep speaking from JSW One, Jindal Steel.
Qualify
When will it be live, any estimate for any requirement?
Summary
The customer immediately raised a strong objection about JSW One's prices being historically high. The agent attempted a weak rebuttal but did not pivot to discovery. The customer confirmed they have no current requirement, having recently purchased 20 tons, and the agent ended the call without establishing a next step.
Coaching
When faced with an immediate objection, acknowledge it, but pivot back to discovery to understand the context before attempting to solve it.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Hello, Mr. Rashid from HM Engineering?... This is Sudeep speaking from JSW One, Jindal Steel. Agent successfully introduced himself, the company, and used the customer's name, and the customer engaged immediately. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not deliver a hook; the customer pre-empted the pitch with a strong price objection. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked no discovery questions about the customer's business, material usage, or procurement process. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, and consequently no relevant USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | When will it be live, any estimate for any requirement? Agent successfully asked if a current or future requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay. That's fine, no problem then. Thank you. The call was ended without any committed next step like a future callback or a quote. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | Your rate doesn't work out. The rate from JSW One is very high. I don't know why. |
right now our prices, Rashid ji, are running quite competitive. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.413 | 15.1s | 21.5s | 44.4s | 4.0s | 266.2 | 0 | 7 | 9 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello.
हॅलो.
agent
1.1s
Hello, Mr. Rashid from HM Engineering?
हॅलो, मिस्टर राशिद फ्रॉम एच एम इंजिनिअरिंग?
customer
3.7s
Yes.
येस.
agent
4.4s
Rashid ji, very good evening. This is Sudeep speaking from JSW One, Jindal Steel.
राशिद जी, व्हेरी गुड इव्हिनिंग. सुदीप बोल रहा हूं जेएसडब्ल्यू वन से, जिंदाल स्टील.
customer
7.1s
Yes, yes.
हां हां.
agent
7.6s
Actually, your company was registered on our portal, sir.
एक्चुअली आपका कंपनी रजिस्टर्ड था सर पोर्टल पर हमारे.
customer
9.8s
Yes, that's correct.
हां, करेक्ट है.
customer
10.7s
Before this, we have taken rates many times from JSW. Your rate doesn't work out. The rate from JSW One is very high. I don't know why.
उससे पहले हम लोगों ने ना बहुत बार रेट लिए सब जेएसडब्ल्यू से. नहीं होता है तुम्हारा रेट. जेएसडब्ल्यू वन का जो है ना, बहुत ज्यादा आता है. पता नहीं क्यों.
agent
15.8s
Yes.
हां.
customer
16.1s
Right now, I don't have an in-hand order, but I have many records, I can send them to you if you want. You guys quote a very high price from JSW.
अभी फिलहाल तो मेरे हाथ में इन-हैंड ऑर्डर नहीं है बट मेरे पास बहुत रिकॉर्ड है, मैं आपको भेज सकता हूं चाहे तो. बहुत ज्यादा प्राइस देते हैं जेएसडब्ल्यू से तुम लोग.
agent
21.8s
Seriously? Okay, right now our prices, Rashid ji, are running quite competitive. You would know that steel's right now
सीरियसली? ठीक है, अभी हमारे प्राइसेस राशिद जी अभी काफी कॉम्पिटिटिव चल रहा है. आपको पता रहेगा स्टील का अभी
customer
25.8s
Okay, right now I don't have an in-hand order because I just lifted twenty tons of plate. It's been one, one month.
ठीक है, अभी मेरे हाथ में इन-हैंड ऑर्डर तो नहीं है क्योंकि मैंने अभी जस्ट ट्वेंटी टन प्लेट में उठाया था. एक, एक महीना हो गया है.
agent
30.0s
When will it be live, any estimate for any requirement?
कब तक लाइव होगा अंदाजा वैसे कुछ रिक्वायरमेंट?
customer
31.7s
I'll tell you. How it is now, I have lifted twenty tons of material, the next order will come only after that is finished.
मैं बताता हूं. अभी कैसा है, अभी बीस टन उठाया हुआ है माल, वो खत्म होने के बाद ही आगे का ऑर्डर आएगा.
agent
35.5s
Okay. That's fine, no problem then. Thank you.
ठीक है. चलेगा, कोई बात नहीं वैसे. थैंक यू.
customer
38.0s
Okay.
ओके.