{
  "ucid": "21112178895821612",
  "call_date": "2026-09-09",
  "start_time": "2026-09-09 18:20:16",
  "end_time": "2026-09-09 18:21:37",
  "duration_sec": 81,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA872545d9e14596f2bee225604df4fe62.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 437,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178895821612__DIA872545d9e14596f2bee225604df4fe62.mp3",
  "audio_bytes": 169128,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 56.376,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.   (हॅलो.)\n[1s] AGENT: Hello, Mr. Rashid from HM Engineering?   (हॅलो, मिस्टर राशिद फ्रॉम एच एम इंजिनिअरिंग?)\n[4s] CUSTOMER: Yes.   (येस.)\n[4s] AGENT: Rashid ji, very good evening. This is Sudeep speaking from JSW One, Jindal Steel.   (राशिद जी, व्हेरी गुड इव्हिनिंग. सुदीप बोल रहा हूं जेएसडब्ल्यू वन से, जिंदाल स्टील.)\n[7s] CUSTOMER: Yes, yes.   (हां हां.)\n[8s] AGENT: Actually, your company was registered on our portal, sir.   (एक्चुअली आपका कंपनी रजिस्टर्ड था सर पोर्टल पर हमारे.)\n[10s] CUSTOMER: Yes, that's correct.   (हां, करेक्ट है.)\n[11s] CUSTOMER: Before this, we have taken rates many times from JSW. Your rate doesn't work out. The rate from JSW One is very high. I don't know why.   (उससे पहले हम लोगों ने ना बहुत बार रेट लिए सब जेएसडब्ल्यू से. नहीं होता है तुम्हारा रेट. जेएसडब्ल्यू वन का जो है ना, बहुत ज्यादा आता है. पता नहीं क्यों.)\n[16s] AGENT: Yes.   (हां.)\n[16s] CUSTOMER: Right now, I don't have an in-hand order, but I have many records, I can send them to you if you want. You guys quote a very high price from JSW.   (अभी फिलहाल तो मेरे हाथ में इन-हैंड ऑर्डर नहीं है बट मेरे पास बहुत रिकॉर्ड है, मैं आपको भेज सकता हूं चाहे तो. बहुत ज्यादा प्राइस देते हैं जेएसडब्ल्यू से तुम लोग.)\n[22s] AGENT: Seriously? Okay, right now our prices, Rashid ji, are running quite competitive. You would know that steel's right now   (सीरियसली? ठीक है, अभी हमारे प्राइसेस राशिद जी अभी काफी कॉम्पिटिटिव चल रहा है. आपको पता रहेगा स्टील का अभी)\n[26s] CUSTOMER: Okay, right now I don't have an in-hand order because I just lifted twenty tons of plate. It's been one, one month.   (ठीक है, अभी मेरे हाथ में इन-हैंड ऑर्डर तो नहीं है क्योंकि मैंने अभी जस्ट ट्वेंटी टन प्लेट में उठाया था. एक, एक महीना हो गया है.)\n[30s] AGENT: When will it be live, any estimate for any requirement?   (कब तक लाइव होगा अंदाजा वैसे कुछ रिक्वायरमेंट?)\n[32s] CUSTOMER: I'll tell you. How it is now, I have lifted twenty tons of material, the next order will come only after that is finished.   (मैं बताता हूं. अभी कैसा है, अभी बीस टन उठाया हुआ है माल, वो खत्म होने के बाद ही आगे का ऑर्डर आएगा.)\n[36s] AGENT: Okay. That's fine, no problem then. Thank you.   (ठीक है. चलेगा, कोई बात नहीं वैसे. थैंक यू.)\n[38s] CUSTOMER: Okay.   (ओके.)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 16,
  "connected": 1,
  "audio_notes": "clear: The audio quality is clear with minimal background noise.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "16 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When faced with an immediate objection, acknowledge it, but pivot back to discovery to understand the context before attempting to solve it.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer immediately raised a strong objection about JSW One's prices being historically high. The agent attempted a weak rebuttal but did not pivot to discovery. The customer confirmed they have no current requirement, having recently purchased 20 tons, and the agent ended the call without establishing a next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello, Mr. Rashid from HM Engineering?... This is Sudeep speaking from JSW One, Jindal Steel.\", \"comment\": \"Agent successfully introduced himself, the company, and used the customer's name, and the customer engaged immediately.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not deliver a hook; the customer pre-empted the pitch with a strong price objection.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent asked no discovery questions about the customer's business, material usage, or procurement process.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was done, and consequently no relevant USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"When will it be live, any estimate for any requirement?\", \"comment\": \"Agent successfully asked if a current or future requirement exists.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay. That's fine, no problem then. Thank you.\", \"comment\": \"The call was ended without any committed next step like a future callback or a quote.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When faced with an immediate objection, acknowledge it, but pivot back to discovery to understand the context before attempting to solve it.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"Your rate doesn't work out. The rate from JSW One is very high. I don't know why.\", \"response\": \"right now our prices, Rashid ji, are running quite competitive.\"}], \"call_summary\": \"The customer immediately raised a strong objection about JSW One's prices being historically high. The agent attempted a weak rebuttal but did not pivot to discovery. The customer confirmed they have no current requirement, having recently purchased 20 tons, and the agent ended the call without establishing a next step.\"}",
  "error": null,
  "latency_ms": 30011,
  "input_tokens": 3240,
  "output_tokens": 791,
  "created_at": "2026-09-25 11:12:06",
  "sentiment": "negative",
  "sentiment_score": -0.238,
  "sentiment_confidence": "high",
  "pos": 3,
  "neg": 5,
  "lex_hits": 9,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.413,
  "agent_talk_sec": 15.1,
  "customer_talk_sec": 21.5,
  "dead_air_sec": 44.4,
  "longest_monologue_sec": 4.0,
  "agent_wpm": 266.2,
  "interruptions": 0,
  "agent_turns": 7,
  "customer_turns": 9,
  "discovery_qs": 3,
  "words_agent": 67,
  "words_customer": 114,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178895821612",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.0,
      "end_s": 0.73,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178895821612",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.14,
      "end_s": 3.44,
      "text_en": "Hello, Mr. Rashid from HM Engineering?",
      "text_native": "हॅलो, मिस्टर राशिद फ्रॉम एच एम इंजिनिअरिंग?"
    },
    {
      "ucid": "21112178895821612",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.7,
      "end_s": 4.1,
      "text_en": "Yes.",
      "text_native": "येस."
    },
    {
      "ucid": "21112178895821612",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.4,
      "end_s": 7.08,
      "text_en": "Rashid ji, very good evening. This is Sudeep speaking from JSW One, Jindal Steel.",
      "text_native": "राशिद जी, व्हेरी गुड इव्हिनिंग. सुदीप बोल रहा हूं जेएसडब्ल्यू वन से, जिंदाल स्टील."
    },
    {
      "ucid": "21112178895821612",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.08,
      "end_s": 7.6,
      "text_en": "Yes, yes.",
      "text_native": "हां हां."
    },
    {
      "ucid": "21112178895821612",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.6,
      "end_s": 9.64,
      "text_en": "Actually, your company was registered on our portal, sir.",
      "text_native": "एक्चुअली आपका कंपनी रजिस्टर्ड था सर पोर्टल पर हमारे."
    },
    {
      "ucid": "21112178895821612",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.82,
      "end_s": 10.44,
      "text_en": "Yes, that's correct.",
      "text_native": "हां, करेक्ट है."
    },
    {
      "ucid": "21112178895821612",
      "idx": 7,
      "speaker": "customer",
      "start_s": 10.7,
      "end_s": 15.8,
      "text_en": "Before this, we have taken rates many times from JSW. Your rate doesn't work out. The rate from JSW One is very high. I don't know why.",
      "text_native": "उससे पहले हम लोगों ने ना बहुत बार रेट लिए सब जेएसडब्ल्यू से. नहीं होता है तुम्हारा रेट. जेएसडब्ल्यू वन का जो है ना, बहुत ज्यादा आता है. पता नहीं क्यों."
    },
    {
      "ucid": "21112178895821612",
      "idx": 8,
      "speaker": "agent",
      "start_s": 15.8,
      "end_s": 16.1,
      "text_en": "Yes.",
      "text_native": "हां."
    },
    {
      "ucid": "21112178895821612",
      "idx": 9,
      "speaker": "customer",
      "start_s": 16.1,
      "end_s": 21.8,
      "text_en": "Right now, I don't have an in-hand order, but I have many records, I can send them to you if you want. You guys quote a very high price from JSW.",
      "text_native": "अभी फिलहाल तो मेरे हाथ में इन-हैंड ऑर्डर नहीं है बट मेरे पास बहुत रिकॉर्ड है, मैं आपको भेज सकता हूं चाहे तो. बहुत ज्यादा प्राइस देते हैं जेएसडब्ल्यू से तुम लोग."
    },
    {
      "ucid": "21112178895821612",
      "idx": 10,
      "speaker": "agent",
      "start_s": 21.8,
      "end_s": 25.8,
      "text_en": "Seriously? Okay, right now our prices, Rashid ji, are running quite competitive. You would know that steel's right now",
      "text_native": "सीरियसली? ठीक है, अभी हमारे प्राइसेस राशिद जी अभी काफी कॉम्पिटिटिव चल रहा है. आपको पता रहेगा स्टील का अभी"
    },
    {
      "ucid": "21112178895821612",
      "idx": 11,
      "speaker": "customer",
      "start_s": 25.8,
      "end_s": 30.0,
      "text_en": "Okay, right now I don't have an in-hand order because I just lifted twenty tons of plate. It's been one, one month.",
      "text_native": "ठीक है, अभी मेरे हाथ में इन-हैंड ऑर्डर तो नहीं है क्योंकि मैंने अभी जस्ट ट्वेंटी टन प्लेट में उठाया था. एक, एक महीना हो गया है."
    },
    {
      "ucid": "21112178895821612",
      "idx": 12,
      "speaker": "agent",
      "start_s": 30.0,
      "end_s": 31.7,
      "text_en": "When will it be live, any estimate for any requirement?",
      "text_native": "कब तक लाइव होगा अंदाजा वैसे कुछ रिक्वायरमेंट?"
    },
    {
      "ucid": "21112178895821612",
      "idx": 13,
      "speaker": "customer",
      "start_s": 31.7,
      "end_s": 35.5,
      "text_en": "I'll tell you. How it is now, I have lifted twenty tons of material, the next order will come only after that is finished.",
      "text_native": "मैं बताता हूं. अभी कैसा है, अभी बीस टन उठाया हुआ है माल, वो खत्म होने के बाद ही आगे का ऑर्डर आएगा."
    },
    {
      "ucid": "21112178895821612",
      "idx": 14,
      "speaker": "agent",
      "start_s": 35.5,
      "end_s": 37.6,
      "text_en": "Okay. That's fine, no problem then. Thank you.",
      "text_native": "ठीक है. चलेगा, कोई बात नहीं वैसे. थैंक यू."
    },
    {
      "ucid": "21112178895821612",
      "idx": 15,
      "speaker": "customer",
      "start_s": 38.0,
      "end_s": 38.4,
      "text_en": "Okay.",
      "text_native": "ओके."
    }
  ],
  "steps": [
    {
      "ucid": "21112178895821612",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Hello, Mr. Rashid from HM Engineering?... This is Sudeep speaking from JSW One, Jindal Steel.",
      "comment": "Agent successfully introduced himself, the company, and used the customer's name, and the customer engaged immediately."
    },
    {
      "ucid": "21112178895821612",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not deliver a hook; the customer pre-empted the pitch with a strong price objection."
    },
    {
      "ucid": "21112178895821612",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent asked no discovery questions about the customer's business, material usage, or procurement process."
    },
    {
      "ucid": "21112178895821612",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was done, and consequently no relevant USPs were pitched."
    },
    {
      "ucid": "21112178895821612",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "When will it be live, any estimate for any requirement?",
      "comment": "Agent successfully asked if a current or future requirement exists."
    },
    {
      "ucid": "21112178895821612",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay. That's fine, no problem then. Thank you.",
      "comment": "The call was ended without any committed next step like a future callback or a quote."
    }
  ],
  "objections": [
    {
      "ucid": "21112178895821612",
      "obj_type": "price",
      "state": "mishandled",
      "evidence": "Your rate doesn't work out. The rate from JSW One is very high. I don't know why.",
      "response": "right now our prices, Rashid ji, are running quite competitive."
    }
  ],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}