Call 21112178895774031 2026-09-09 · sudeeps · 1:27
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 17 turns, clean transcript (0% inaudible) | Hindi | 17 | supply_led (campaign_name:medium) |
Audio: clear: There is some minor background noise on the customer's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.54
confidence high · +0/−6
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent identified self and company but did not ask for permission to speak, instead jumping directly to a qualification question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead using a generic 'follow-up call' reason before asking for requirements.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the customer shut down the conversation early.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Do you have any requirement in steel right now, sir, anything in HR?
Summary
The agent contacted Multitech Fabricators and, after introductions, immediately asked for current HR steel requirements. The customer stated they were not the correct person for purchasing and had no current need. The agent's attempt to schedule a follow-up was deflected, and the call ended without a next step.
Coaching
Before asking for requirements, always ask for permission to speak and then provide a compelling hook (e.g., price or availability) to give the customer a reason to continue the conversation.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent identified self and company but did not ask for permission to speak, instead jumping directly to a qualification question. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead using a generic 'follow-up call' reason before asking for requirements. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer shut down the conversation early. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was conducted, and no USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement in steel right now, sir, anything in HR? Agent successfully asked if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Alright. Alright sir. Okay. Agent accepted the customer's vague 'we will call you' and did not secure a specific callback date or the contact details for the purchasing manager. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.681 | 20.7s | 9.7s | 56.6s | 5.9s | 231.9 | 0 | 9 | 8 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
हॅलो?
agent
2.1s
Uh Multitech Fabricators?
अह मल्टीटेक फॅब्रिकेटर्स?
customer
4.0s
Hello?
हॅलो?
agent
5.2s
Hello?
हॅलो?
agent
7.3s
Hello, Multitech Fabricators?
हॅलो, मल्टीटेक फॅब्रिकेटर्स?
customer
9.0s
Yes sir.
हां सर।
agent
9.7s
Uh sir, this is Sudeep speaking, from JSW One, Jindal Steel.
अह सर जी सुदीप बोल रहा हूं, जे एस डब्ल्यू वन से, जिंदाल स्टील।
customer
12.7s
From where?
कहां से?
agent
13.4s
JSW One.
जे एस डब्ल्यू वन।
customer
15.7s
JSW?
जे एस डब्ल्यू?
agent
16.6s
Yes sir. Your company was registered on our portal. This was a follow-up call regarding steel procurement. Do you have any requirement in steel right now, sir, anything in HR?
येस सर। आपका ये कंपनी रजिस्टर था पोर्टल पर हमारे। स्टील प्रोक्योरमेंट को लेके फॉलो अप कॉल था। स्टील में अभी रिक्वायरमेंट है सर आपको कुछ एच आर में?
customer
22.9s
HR?
एच आर?
agent
23.5s
Do you have any requirement in HR material? In E250, 350?
एच आर मटेरियल में कुछ रिक्वायरमेंट है? ई टू फिफ्टी, थ्री फिफ्टी में?
customer
26.7s
Don't have it, sir, no.
नहीं है सर, नहीं।
agent
27.9s
Okay. When can it go live? I will schedule a follow-up call accordingly.
ओके। कब तक लाइव हो सकती है? फिर वैसा मैं फॉलो अप कॉल रखता हूं।
customer
31.4s
No, someone else looks after the purchase, sir, I don't look after it. That... no, if a requirement comes up now, we will call you.
नहीं वो परचेस तो दूसरे देखते है सर, मैं नहीं देख रहा हूं। वो नहीं अभी अभी रिक्वायरमेंट आएगा तो आपको कॉल करेंगे।
agent
38.2s
Alright. Alright sir. Okay.
ठीक है। ठीक है सर। ओके।