{
  "ucid": "21112178895774031",
  "call_date": "2026-09-09",
  "start_time": "2026-09-09 18:12:20",
  "end_time": "2026-09-09 18:13:47",
  "duration_sec": 87,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA31b6e38d97a579225423c72187eae5c2.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 439,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178895774031__DIA31b6e38d97a579225423c72187eae5c2.mp3",
  "audio_bytes": 190080,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 63.36,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हॅलो?)\n[2s] AGENT: Uh Multitech Fabricators?   (अह मल्टीटेक फॅब्रिकेटर्स?)\n[4s] CUSTOMER: Hello?   (हॅलो?)\n[5s] AGENT: Hello?   (हॅलो?)\n[7s] AGENT: Hello, Multitech Fabricators?   (हॅलो, मल्टीटेक फॅब्रिकेटर्स?)\n[9s] CUSTOMER: Yes sir.   (हां सर।)\n[10s] AGENT: Uh sir, this is Sudeep speaking, from JSW One, Jindal Steel.   (अह सर जी सुदीप बोल रहा हूं, जे एस डब्ल्यू वन से, जिंदाल स्टील।)\n[13s] CUSTOMER: From where?   (कहां से?)\n[13s] AGENT: JSW One.   (जे एस डब्ल्यू वन।)\n[16s] CUSTOMER: JSW?   (जे एस डब्ल्यू?)\n[17s] AGENT: Yes sir. Your company was registered on our portal. This was a follow-up call regarding steel procurement. Do you have any requirement in steel right now, sir, anything in HR?   (येस सर। आपका ये कंपनी रजिस्टर था पोर्टल पर हमारे। स्टील प्रोक्योरमेंट को लेके फॉलो अप कॉल था। स्टील में अभी रिक्वायरमेंट है सर आपको कुछ एच आर में?)\n[23s] CUSTOMER: HR?   (एच आर?)\n[24s] AGENT: Do you have any requirement in HR material? In E250, 350?   (एच आर मटेरियल में कुछ रिक्वायरमेंट है? ई टू फिफ्टी, थ्री फिफ्टी में?)\n[27s] CUSTOMER: Don't have it, sir, no.   (नहीं है सर, नहीं।)\n[28s] AGENT: Okay. When can it go live? I will schedule a follow-up call accordingly.   (ओके। कब तक लाइव हो सकती है? फिर वैसा मैं फॉलो अप कॉल रखता हूं।)\n[31s] CUSTOMER: No, someone else looks after the purchase, sir, I don't look after it. That... no, if a requirement comes up now, we will call you.   (नहीं वो परचेस तो दूसरे देखते है सर, मैं नहीं देख रहा हूं। वो नहीं अभी अभी रिक्वायरमेंट आएगा तो आपको कॉल करेंगे।)\n[38s] AGENT: Alright. Alright sir. Okay.   (ठीक है। ठीक है सर। ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 17,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise on the customer's side, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "17 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Before asking for requirements, always ask for permission to speak and then provide a compelling hook (e.g., price or availability) to give the customer a reason to continue the conversation.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted Multitech Fabricators and, after introductions, immediately asked for current HR steel requirements. The customer stated they were not the correct person for purchasing and had no current need. The agent's attempt to schedule a follow-up was deflected, and the call ended without a next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent identified self and company but did not ask for permission to speak, instead jumping directly to a qualification question.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook, instead using a generic 'follow-up call' reason before asking for requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the customer shut down the conversation early.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was conducted, and no USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement in steel right now, sir, anything in HR?\", \"comment\": \"Agent successfully asked if a current requirement exists.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Alright. Alright sir. Okay.\", \"comment\": \"Agent accepted the customer's vague 'we will call you' and did not secure a specific callback date or the contact details for the purchasing manager.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Before asking for requirements, always ask for permission to speak and then provide a compelling hook (e.g., price or availability) to give the customer a reason to continue the conversation.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted Multitech Fabricators and, after introductions, immediately asked for current HR steel requirements. The customer stated they were not the correct person for purchasing and had no current need. The agent's attempt to schedule a follow-up was deflected, and the call ended without a next step.\"}",
  "error": null,
  "latency_ms": 29918,
  "input_tokens": 3087,
  "output_tokens": 705,
  "created_at": "2026-09-25 11:12:08",
  "sentiment": "negative",
  "sentiment_score": -0.54,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 6,
  "lex_hits": 5,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.681,
  "agent_talk_sec": 20.7,
  "customer_talk_sec": 9.7,
  "dead_air_sec": 56.6,
  "longest_monologue_sec": 5.9,
  "agent_wpm": 231.9,
  "interruptions": 0,
  "agent_turns": 9,
  "customer_turns": 8,
  "discovery_qs": 7,
  "words_agent": 80,
  "words_customer": 38,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178895774031",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.86,
      "end_s": 1.36,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178895774031",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.09,
      "end_s": 3.48,
      "text_en": "Uh Multitech Fabricators?",
      "text_native": "अह मल्टीटेक फॅब्रिकेटर्स?"
    },
    {
      "ucid": "21112178895774031",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.03,
      "end_s": 4.41,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178895774031",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.23,
      "end_s": 5.63,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178895774031",
      "idx": 4,
      "speaker": "agent",
      "start_s": 7.33,
      "end_s": 8.88,
      "text_en": "Hello, Multitech Fabricators?",
      "text_native": "हॅलो, मल्टीटेक फॅब्रिकेटर्स?"
    },
    {
      "ucid": "21112178895774031",
      "idx": 5,
      "speaker": "customer",
      "start_s": 9.0,
      "end_s": 9.3,
      "text_en": "Yes sir.",
      "text_native": "हां सर।"
    },
    {
      "ucid": "21112178895774031",
      "idx": 6,
      "speaker": "agent",
      "start_s": 9.7,
      "end_s": 12.5,
      "text_en": "Uh sir, this is Sudeep speaking, from JSW One, Jindal Steel.",
      "text_native": "अह सर जी सुदीप बोल रहा हूं, जे एस डब्ल्यू वन से, जिंदाल स्टील।"
    },
    {
      "ucid": "21112178895774031",
      "idx": 7,
      "speaker": "customer",
      "start_s": 12.7,
      "end_s": 13.1,
      "text_en": "From where?",
      "text_native": "कहां से?"
    },
    {
      "ucid": "21112178895774031",
      "idx": 8,
      "speaker": "agent",
      "start_s": 13.4,
      "end_s": 15.0,
      "text_en": "JSW One.",
      "text_native": "जे एस डब्ल्यू वन।"
    },
    {
      "ucid": "21112178895774031",
      "idx": 9,
      "speaker": "customer",
      "start_s": 15.7,
      "end_s": 16.4,
      "text_en": "JSW?",
      "text_native": "जे एस डब्ल्यू?"
    },
    {
      "ucid": "21112178895774031",
      "idx": 10,
      "speaker": "agent",
      "start_s": 16.6,
      "end_s": 22.5,
      "text_en": "Yes sir. Your company was registered on our portal. This was a follow-up call regarding steel procurement. Do you have any requirement in steel right now, sir, anything in HR?",
      "text_native": "येस सर। आपका ये कंपनी रजिस्टर था पोर्टल पर हमारे। स्टील प्रोक्योरमेंट को लेके फॉलो अप कॉल था। स्टील में अभी रिक्वायरमेंट है सर आपको कुछ एच आर में?"
    },
    {
      "ucid": "21112178895774031",
      "idx": 11,
      "speaker": "customer",
      "start_s": 22.9,
      "end_s": 23.2,
      "text_en": "HR?",
      "text_native": "एच आर?"
    },
    {
      "ucid": "21112178895774031",
      "idx": 12,
      "speaker": "agent",
      "start_s": 23.5,
      "end_s": 26.5,
      "text_en": "Do you have any requirement in HR material? In E250, 350?",
      "text_native": "एच आर मटेरियल में कुछ रिक्वायरमेंट है? ई टू फिफ्टी, थ्री फिफ्टी में?"
    },
    {
      "ucid": "21112178895774031",
      "idx": 13,
      "speaker": "customer",
      "start_s": 26.7,
      "end_s": 27.4,
      "text_en": "Don't have it, sir, no.",
      "text_native": "नहीं है सर, नहीं।"
    },
    {
      "ucid": "21112178895774031",
      "idx": 14,
      "speaker": "agent",
      "start_s": 27.9,
      "end_s": 30.8,
      "text_en": "Okay. When can it go live? I will schedule a follow-up call accordingly.",
      "text_native": "ओके। कब तक लाइव हो सकती है? फिर वैसा मैं फॉलो अप कॉल रखता हूं।"
    },
    {
      "ucid": "21112178895774031",
      "idx": 15,
      "speaker": "customer",
      "start_s": 31.4,
      "end_s": 37.8,
      "text_en": "No, someone else looks after the purchase, sir, I don't look after it. That... no, if a requirement comes up now, we will call you.",
      "text_native": "नहीं वो परचेस तो दूसरे देखते है सर, मैं नहीं देख रहा हूं। वो नहीं अभी अभी रिक्वायरमेंट आएगा तो आपको कॉल करेंगे।"
    },
    {
      "ucid": "21112178895774031",
      "idx": 16,
      "speaker": "agent",
      "start_s": 38.2,
      "end_s": 39.4,
      "text_en": "Alright. Alright sir. Okay.",
      "text_native": "ठीक है। ठीक है सर। ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178895774031",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent identified self and company but did not ask for permission to speak, instead jumping directly to a qualification question."
    },
    {
      "ucid": "21112178895774031",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a supply or price hook, instead using a generic 'follow-up call' reason before asking for requirements."
    },
    {
      "ucid": "21112178895774031",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the customer shut down the conversation early."
    },
    {
      "ucid": "21112178895774031",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was conducted, and no USPs were pitched."
    },
    {
      "ucid": "21112178895774031",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement in steel right now, sir, anything in HR?",
      "comment": "Agent successfully asked if a current requirement exists."
    },
    {
      "ucid": "21112178895774031",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Alright. Alright sir. Okay.",
      "comment": "Agent accepted the customer's vague 'we will call you' and did not secure a specific callback date or the contact details for the purchasing manager."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}