Call 21112178895659071 2026-09-09 · Sajal Bhaskar · 0:41
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Not_Answered | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | supply_led (campaign_name:medium) |
Audio: noisy: Background noise and some crosstalk are present throughout the call, but the main speakers are audible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.56
confidence high · +0/−2
from 2 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not greet the customer or ask for permission to speak, and only identified JSW One after the customer stated it was a wrong number.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call ended as it was a wrong number before any hook could be delivered.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the call was identified as a wrong number.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
Summary
The agent attempted to contact Ahmednagar Steel but reached a wrong number. The customer confirmed they were not the intended contact by saying "No, sorry." The call ended without any business discussion.
Coaching
Even on a short call, ensure you follow the opening structure: greet, introduce yourself and JSW One, then confirm the contact's name.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not greet the customer or ask for permission to speak, and only identified JSW One after the customer stated it was a wrong number. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call ended as it was a wrong number before any hook could be delivered. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call was identified as a wrong number. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
No qualification was attempted. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
No next step was established as the call was a wrong number. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.698 | 6.0s | 2.6s | 32.4s | 2.2s | 250.0 | 0 | 4 | 4 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
4.8s
Hello?
हॅलो?
agent
5.7s
Am I speaking with Ahmednagar Steel?
अहमदनगर स्टील से बात कर रहे हैं?
customer
7.5s
Hello?
हॅलो?
agent
8.5s
Hello, am I speaking with Ahmednagar Steel?
हॅलो, अहमदनगर स्टील से बात कर रहे हैं?
customer
10.4s
No, sorry.
नहीं, सॉरी।
agent
11.7s
I was calling from JSW One, hello.
JSW One से बात कर रहा था, नमस्कार।
customer
14.6s
Hello?
हॅलो?
agent
15.8s
Yes, can you hear me?
हां, आवाज आ रही है?