{
  "ucid": "21112178895659071",
  "call_date": "2026-09-09",
  "start_time": "2026-09-09 17:53:10",
  "end_time": "2026-09-09 17:53:51",
  "duration_sec": 41,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Not_Answered",
  "agent": "Sajal Bhaskar",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA357e9e1eed01fc8a02fc4036f56a6be4.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 443,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178895659071__DIA357e9e1eed01fc8a02fc4036f56a6be4.mp3",
  "audio_bytes": 64368,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 21.456,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello?   (हॅलो?)\n[6s] AGENT: Am I speaking with Ahmednagar Steel?   (अहमदनगर स्टील से बात कर रहे हैं?)\n[8s] CUSTOMER: Hello?   (हॅलो?)\n[8s] AGENT: Hello, am I speaking with Ahmednagar Steel?   (हॅलो, अहमदनगर स्टील से बात कर रहे हैं?)\n[10s] CUSTOMER: No, sorry.   (नहीं, सॉरी।)\n[12s] AGENT: I was calling from JSW One, hello.   (JSW One से बात कर रहा था, नमस्कार।)\n[15s] CUSTOMER: Hello?   (हॅलो?)\n[16s] AGENT: Yes, can you hear me?   (हां, आवाज आ रही है?)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "noisy: Background noise and some crosstalk are present throughout the call, but the main speakers are audible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 1,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Even on a short call, ensure you follow the opening structure: greet, introduce yourself and JSW One, then confirm the contact's name.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent attempted to contact Ahmednagar Steel but reached a wrong number. The customer confirmed they were not the intended contact by saying \"No, sorry.\" The call ended without any business discussion.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not greet the customer or ask for permission to speak, and only identified JSW One after the customer stated it was a wrong number.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended as it was a wrong number before any hook could be delivered.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the call was identified as a wrong number.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No qualification was attempted.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No next step was established as the call was a wrong number.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Even on a short call, ensure you follow the opening structure: greet, introduce yourself and JSW One, then confirm the contact's name.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent attempted to contact Ahmednagar Steel but reached a wrong number. The customer confirmed they were not the intended contact by saying \\\"No, sorry.\\\" The call ended without any business discussion.\"}",
  "error": null,
  "latency_ms": 26967,
  "input_tokens": 2724,
  "output_tokens": 625,
  "created_at": "2026-09-25 11:12:10",
  "sentiment": "negative",
  "sentiment_score": -0.556,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 2,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "lexical only",
  "talk_ratio": 0.698,
  "agent_talk_sec": 6.0,
  "customer_talk_sec": 2.6,
  "dead_air_sec": 32.4,
  "longest_monologue_sec": 2.2,
  "agent_wpm": 250.0,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 4,
  "discovery_qs": 3,
  "words_agent": 25,
  "words_customer": 5,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178895659071",
      "idx": 0,
      "speaker": "customer",
      "start_s": 4.81,
      "end_s": 5.21,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178895659071",
      "idx": 1,
      "speaker": "agent",
      "start_s": 5.71,
      "end_s": 7.14,
      "text_en": "Am I speaking with Ahmednagar Steel?",
      "text_native": "अहमदनगर स्टील से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178895659071",
      "idx": 2,
      "speaker": "customer",
      "start_s": 7.54,
      "end_s": 8.04,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178895659071",
      "idx": 3,
      "speaker": "agent",
      "start_s": 8.5,
      "end_s": 10.14,
      "text_en": "Hello, am I speaking with Ahmednagar Steel?",
      "text_native": "हॅलो, अहमदनगर स्टील से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178895659071",
      "idx": 4,
      "speaker": "customer",
      "start_s": 10.4,
      "end_s": 11.5,
      "text_en": "No, sorry.",
      "text_native": "नहीं, सॉरी।"
    },
    {
      "ucid": "21112178895659071",
      "idx": 5,
      "speaker": "agent",
      "start_s": 11.7,
      "end_s": 13.9,
      "text_en": "I was calling from JSW One, hello.",
      "text_native": "JSW One से बात कर रहा था, नमस्कार।"
    },
    {
      "ucid": "21112178895659071",
      "idx": 6,
      "speaker": "customer",
      "start_s": 14.6,
      "end_s": 15.2,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178895659071",
      "idx": 7,
      "speaker": "agent",
      "start_s": 15.8,
      "end_s": 16.5,
      "text_en": "Yes, can you hear me?",
      "text_native": "हां, आवाज आ रही है?"
    }
  ],
  "steps": [
    {
      "ucid": "21112178895659071",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not greet the customer or ask for permission to speak, and only identified JSW One after the customer stated it was a wrong number."
    },
    {
      "ucid": "21112178895659071",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended as it was a wrong number before any hook could be delivered."
    },
    {
      "ucid": "21112178895659071",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the call was identified as a wrong number."
    },
    {
      "ucid": "21112178895659071",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched."
    },
    {
      "ucid": "21112178895659071",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No qualification was attempted."
    },
    {
      "ucid": "21112178895659071",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No next step was established as the call was a wrong number."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}