Call 21112178895481881 2026-09-09 · Aditya Pandey · 2:33
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Interested | full conversation 40 turns, clean transcript (0% inaudible) | Hindi | 40 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the agent's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
mismatched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.55
confidence high · +8/−2
from 16 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent introduced himself and JSW One but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not lead with a proactive supply or price hook, instead opening with a generic requirement check.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent only proactively asked about quantity. Payment terms were discussed only after the customer asked. This is only 2 of 6 questions, which constitutes a fail.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
I will tell you, if something comes up, I will definitely call.
did well
Pitch (2-3 USPs)
I have a stockyard available in Taloja and here as well, in Chakan too.
Summary
The agent contacted a potential customer in a serviceable area. The customer, while claiming no immediate need, asked for pricing on HR material and raised a price objection. The agent handled the objection with a discount but failed to conduct discovery or fully qualify the potential need. The call ended weakly with no committed next step, only an offer to share a contact number.
Coaching
When the customer raises a price objection, use our 'all-inclusive landed cost' USP to reframe the value instead of immediately offering a discount.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, hello. I am Aditya Pandey calling from the JSW One platform. The agent introduced himself and JSW One but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Did you have any requirement for HR material or? The agent did not lead with a proactive supply or price hook, instead opening with a generic requirement check. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 | How many tons is your quantity requirement? The agent only proactively asked about quantity. Payment terms were discussed only after the customer asked. This is only 2 of 6 questions, which constitutes a fail. |
| SL4 Pitch (2-3 USPs) | 1 | pass | – | 1.0 | I have a stockyard available in Taloja and here as well, in Chakan too. The agent pitched relevant USPs, such as local stockyard availability and credit policy, in direct response to customer questions. |
| SL5 Qualify | 2 | fail | – | 0.0 | Currently, I don't have any. If I do, I will tell you, sir. Although the customer discussed a potential requirement, the agent failed to capture critical details like grade, width, or a target delivery date. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay, I will WhatsApp you my number. If you have any requirement, please let me know. The call ended without a committed next step; the agent only offered to send his number passively. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | handled | In the market, it's going for 67... 61,500, and all including loading. So it's the same thing, right? |
Sir, on this, sir, okay, I can get you a support of 250 and a cashback of 250, then I will match it for you. |
| send_price_will_think | mishandled | I will tell you, if something comes up, I will definitely call. |
Okay, I will WhatsApp you my number. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.622 | 46.5s | 28.2s | 78.3s | 3.9s | 378.1 | 0 | 19 | 21 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello?
हॅलो?
agent
1.0s
Hello sir, am I speaking with Sky Steel Enterprises?
हेलो सर, Sky Steel Enterprises से बात कर रहे हैं?
customer
2.6s
Yes?
हांजी?
agent
3.2s
Sir, hello. I am Aditya Pandey calling from the JSW One platform.
सर नमस्ते, मैं आदित्य पांडे बोल रहा था JSW One प्लॅटफॉर्म से।
customer
6.0s
Yes.
हां।
agent
6.6s
Sir, actually you were registered on our platform, I called regarding that. Did you have any requirement for HR material or?
सर एक्चुअली में हमारे प्लॅटफॉर्म पे आप रजिस्टर थे, उसी के रिगार्डिंग कॉल किया था। कुछ रिक्वायरमेंट थी सर HR मटेरियल में या?
customer
10.1s
Currently, I don't have any. If I do, I will tell you, sir.
फिलहाल तो कुछ है नहीं, होगा तो बोलूंगा ना सर आपको।
customer
12.5s
What is the price for five, six, eight? From fifteen hundred fifteen hundred, what is the price for five, six, eight?
पांच, छे, आठ का क्या भाव है? पंधरासो पंधरासो से क्या भाव है पांच, छे, आठ?
agent
15.2s
Uh, are you saying 8 mm?
अह 8 mm बोल रहे क्या?
customer
16.5s
Yes, 5 mm, 6 mm, 8 mm.
हां, 5 mm, 6 mm, 8 mm.
agent
18.2s
Sir, it's going for 62, sir, for now.
सर 62 चलता है सर अभी तो फिलहाल।
customer
20.0s
Sixty-two rupees. Your market... and loading?
बासठ रुपया। आपका मार्केट और लोडिंग?
agent
21.7s
Sir, I have quoted this without loading and freight.
सर ये विदाउट लोडिंग एंड फ्रेट मैंने बोला है।
customer
23.7s
Okay, no, because it's the same thing. In the market, it's going for 67... 61,500, and all including loading. So it's the same thing, right?
अच्छा, नहीं, क्योंकि बात तो एक ही हुई, सिर्फ मार्केट में 67, 61,500 के भाव चल रहा है और सारे इन्क्लूडिंग लोडिंग। मतलब बात तो वही हुई ना?
agent
28.9s
Sir, on this, sir, okay, I can get you a support of 250 and a cashback of 250, then I will match it for you.
सर मैं इसपे सर आपको ठीक है, 250 का सपोर्ट दिलवा के 250 का कॅशबॅक दिला दूंगा तो मॅच कर दूंगा मैं आपको।
customer
33.3s
With free loading?
फ्री लोडिंग के साथ?
agent
34.5s
Yes, in that, I will... the loading and whatever freight there is, I will mention that too. How many tons is your quantity requirement?
हां, उसमे मैं वो लोडिंग और जो फ्रेट रहेगा वो भी मैं मेंशन कर दूंगा। आपको कितना टन क्वांटिटी रिक्वायरमेंट रहता है?
customer
38.2s
Above, it will be fifteen tons.
ऊपर, पंधरा टन होगा।
agent
39.7s
Sir, it will be... I mean, and where will it be? Will it be in Chakan or Mumbai?
सर हो, मतलब और कहां रहेगा? चाकण में रहेगा की मुंबई?
customer
42.1s
That, that will be in Pune, I will tell you the location if it happens.
वो, वो पुणे में रहेगा, बोलूंगा आपको लोकेशन हुआ तो।
agent
44.2s
I have both, actually, sir. I have a stockyard available in Taloja and here as well, in Chakan too.
मेरे दोनों ही है एक्चुअली सर। मेरे तलोजा में भी अवेलेबल है स्टॉकयार्ड और इधर भी है, चाकण में भी है।
customer
47.8s
So you also operate in Chakan?
तो चाकण में भी लगता है क्या आप लोग?
agent
49.4s
Yes, my stockyard is in both places.
हां, दोनों जगह है मेरा स्टॉकयार्ड।
customer
50.7s
Do you have stock? Okay, fine, it will work. I'll say something.
स्टॉक है क्या? अच्छा ठीक है, चलेगा। मैं कुछ बोलता कुछ।
agent
52.4s
And we keep everything, HR, CO, PPGI, CR, GP, whatever you need, we have it available.
और हम लोग सब रखते हैं, HR, CO, PPGI, CR, GP, जो चाहिए आपको, हमारे पास अवेलेबल है।
customer
55.4s
And what is your make?
और आपका कौनसा मेक है?
agent
56.5s
Sir, it's JSW. If you want a special, I mean, another make like Tata or AMNS, then for that we have to become a distributor.
सर JSW है। अगर आपको स्पेशल मतलब दूसरा मेक में चाहिए जैसे Tata या AMNS, तो उसके लिए हमें डिस्ट्रीब्यूटर ही बनना पड़ता है।
customer
60.3s
And payment, and what is the payment?
और पेमेंट, और पेमेंट क्या है?
agent
61.6s
Sir, only the first two transactions are advance. After that, we can, I mean, provide credit to you.
सर फर्स्ट टू ट्रांजैक्शन सिर्फ एडवांस होता है। उसके बाद हम मतलब क्रेडिट प्रोवाइड कर सकते हैं आपको।
customer
64.8s
How much?
कितना?
agent
66.2s
Sir, that, I will work on that, sir, and will let you know how it is. I mean, there are multiple options. There is LC.
सर वो, उसपे मैं वर्क कर लेता हूं सर, बता दूंगा कैसा रहता है। मतलब मल्टीपल है। LC है।
customer
69.8s
So it happens from Pune also, you mean?
पुणे से भी होता है मतलब ये?
agent
71.1s
Yes, it will happen from Pune too, sir. It happens from both places, Pune, Mumbai, both places are there.
हां, पुणे से भी होगा ना सर। दोनों जगह से होता है, पुणे, मुंबई, दोनों जगह है।
customer
73.4s
Okay, your unit is in Chakan, right?
ठीक है, आपका यूनिट चाकण में है ना?
agent
74.9s
Yes, it's in the Chakan unit. Our stockyard is there as well.
हां, चाकण यूनिट में है। हमारा स्टॉकयार्ड वहां पे भी है।
customer
76.5s
Okay, it will work, sir. I will tell you, if something comes up, I will definitely call.
ठीक है, चलेगा सर। मैं बोलता आपको, कुछ हुआ तो पक्का फोन करता हूं।
agent
79.0s
Okay, I will WhatsApp you my number. If you have any requirement, please let me know. And
ठीक है, मैं आपको अपना नंबर WhatsApp कर देता हूं। अगर आपका कुछ भी रिक्वायरमेंट रहा तो बताइएगा। और
customer
81.8s
Okay.
ओके।
agent
82.4s
Thank you, sir.
थैंक यू सर।
customer
83.2s
Okay.
ओके।