{
  "ucid": "21112178895481881",
  "call_date": "2026-09-09",
  "start_time": "2026-09-09 17:23:38",
  "end_time": "2026-09-09 17:26:11",
  "duration_sec": 153,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAad2f17426a82c9489874f7a6db72594d.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 446,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178895481881__DIAad2f17426a82c9489874f7a6db72594d.mp3",
  "audio_bytes": 410400,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 136.8,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello?   (हॅलो?)\n[1s] AGENT: Hello sir, am I speaking with Sky Steel Enterprises?   (हेलो सर, Sky Steel Enterprises से बात कर रहे हैं?)\n[3s] CUSTOMER: Yes?   (हांजी?)\n[3s] AGENT: Sir, hello. I am Aditya Pandey calling from the JSW One platform.   (सर नमस्ते, मैं आदित्य पांडे बोल रहा था JSW One प्लॅटफॉर्म से।)\n[6s] CUSTOMER: Yes.   (हां।)\n[7s] AGENT: Sir, actually you were registered on our platform, I called regarding that. Did you have any requirement for HR material or?   (सर एक्चुअली में हमारे प्लॅटफॉर्म पे आप रजिस्टर थे, उसी के रिगार्डिंग कॉल किया था। कुछ रिक्वायरमेंट थी सर HR मटेरियल में या?)\n[10s] CUSTOMER: Currently, I don't have any. If I do, I will tell you, sir.   (फिलहाल तो कुछ है नहीं, होगा तो बोलूंगा ना सर आपको।)\n[12s] CUSTOMER: What is the price for five, six, eight? From fifteen hundred fifteen hundred, what is the price for five, six, eight?   (पांच, छे, आठ का क्या भाव है? पंधरासो पंधरासो से क्या भाव है पांच, छे, आठ?)\n[15s] AGENT: Uh, are you saying 8 mm?   (अह 8 mm बोल रहे क्या?)\n[16s] CUSTOMER: Yes, 5 mm, 6 mm, 8 mm.   (हां, 5 mm, 6 mm, 8 mm.)\n[18s] AGENT: Sir, it's going for 62, sir, for now.   (सर 62 चलता है सर अभी तो फिलहाल।)\n[20s] CUSTOMER: Sixty-two rupees. Your market... and loading?   (बासठ रुपया। आपका मार्केट और लोडिंग?)\n[22s] AGENT: Sir, I have quoted this without loading and freight.   (सर ये विदाउट लोडिंग एंड फ्रेट मैंने बोला है।)\n[24s] CUSTOMER: Okay, no, because it's the same thing. In the market, it's going for 67... 61,500, and all including loading. So it's the same thing, right?   (अच्छा, नहीं, क्योंकि बात तो एक ही हुई, सिर्फ मार्केट में 67, 61,500 के भाव चल रहा है और सारे इन्क्लूडिंग लोडिंग। मतलब बात तो वही हुई ना?)\n[29s] AGENT: Sir, on this, sir, okay, I can get you a support of 250 and a cashback of 250, then I will match it for you.   (सर मैं इसपे सर आपको ठीक है, 250 का सपोर्ट दिलवा के 250 का कॅशबॅक दिला दूंगा तो मॅच कर दूंगा मैं आपको।)\n[33s] CUSTOMER: With free loading?   (फ्री लोडिंग के साथ?)\n[34s] AGENT: Yes, in that, I will... the loading and whatever freight there is, I will mention that too. How many tons is your quantity requirement?   (हां, उसमे मैं वो लोडिंग और जो फ्रेट रहेगा वो भी मैं मेंशन कर दूंगा। आपको कितना टन क्वांटिटी रिक्वायरमेंट रहता है?)\n[38s] CUSTOMER: Above, it will be fifteen tons.   (ऊपर, पंधरा टन होगा।)\n[40s] AGENT: Sir, it will be... I mean, and where will it be? Will it be in Chakan or Mumbai?   (सर हो, मतलब और कहां रहेगा? चाकण में रहेगा की मुंबई?)\n[42s] CUSTOMER: That, that will be in Pune, I will tell you the location if it happens.   (वो, वो पुणे में रहेगा, बोलूंगा आपको लोकेशन हुआ तो।)\n[44s] AGENT: I have both, actually, sir. I have a stockyard available in Taloja and here as well, in Chakan too.   (मेरे दोनों ही है एक्चुअली सर। मेरे तलोजा में भी अवेलेबल है स्टॉकयार्ड और इधर भी है, चाकण में भी है।)\n[48s] CUSTOMER: So you also operate in Chakan?   (तो चाकण में भी लगता है क्या आप लोग?)\n[49s] AGENT: Yes, my stockyard is in both places.   (हां, दोनों जगह है मेरा स्टॉकयार्ड।)\n[51s] CUSTOMER: Do you have stock? Okay, fine, it will work. I'll say something.   (स्टॉक है क्या? अच्छा ठीक है, चलेगा। मैं कुछ बोलता कुछ।)\n[52s] AGENT: And we keep everything, HR, CO, PPGI, CR, GP, whatever you need, we have it available.   (और हम लोग सब रखते हैं, HR, CO, PPGI, CR, GP, जो चाहिए आपको, हमारे पास अवेलेबल है।)\n[55s] CUSTOMER: And what is your make?   (और आपका कौनसा मेक है?)\n[56s] AGENT: Sir, it's JSW. If you want a special, I mean, another make like Tata or AMNS, then for that we have to become a distributor.   (सर JSW है। अगर आपको स्पेशल मतलब दूसरा मेक में चाहिए जैसे Tata या AMNS, तो उसके लिए हमें डिस्ट्रीब्यूटर ही बनना पड़ता है।)\n[60s] CUSTOMER: And payment, and what is the payment?   (और पेमेंट, और पेमेंट क्या है?)\n[62s] AGENT: Sir, only the first two transactions are advance. After that, we can, I mean, provide credit to you.   (सर फर्स्ट टू ट्रांजैक्शन सिर्फ एडवांस होता है। उसके बाद हम मतलब क्रेडिट प्रोवाइड कर सकते हैं आपको।)\n[65s] CUSTOMER: How much?   (कितना?)\n[66s] AGENT: Sir, that, I will work on that, sir, and will let you know how it is. I mean, there are multiple options. There is LC.   (सर वो, उसपे मैं वर्क कर लेता हूं सर, बता दूंगा कैसा रहता है। मतलब मल्टीपल है। LC है।)\n[70s] CUSTOMER: So it happens from Pune also, you mean?   (पुणे से भी होता है मतलब ये?)\n[71s] AGENT: Yes, it will happen from Pune too, sir. It happens from both places, Pune, Mumbai, both places are there.   (हां, पुणे से भी होगा ना सर। दोनों जगह से होता है, पुणे, मुंबई, दोनों जगह है।)\n[73s] CUSTOMER: Okay, your unit is in Chakan, right?   (ठीक है, आपका यूनिट चाकण में है ना?)\n[75s] AGENT: Yes, it's in the Chakan unit. Our stockyard is there as well.   (हां, चाकण यूनिट में है। हमारा स्टॉकयार्ड वहां पे भी है।)\n[76s] CUSTOMER: Okay, it will work, sir. I will tell you, if something comes up, I will definitely call.   (ठीक है, चलेगा सर। मैं बोलता आपको, कुछ हुआ तो पक्का फोन करता हूं।)\n[79s] AGENT: Okay, I will WhatsApp you my number. If you have any requirement, please let me know. And   (ठीक है, मैं आपको अपना नंबर WhatsApp कर देता हूं। अगर आपका कुछ भी रिक्वायरमेंट रहा तो बताइएगा। और)\n[82s] CUSTOMER: Okay.   (ओके।)\n[82s] AGENT: Thank you, sir.   (थैंक यू सर।)\n[83s] CUSTOMER: Okay.   (ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 40,
  "connected": 1,
  "audio_notes": "clear: Some background noise is present on the agent's side, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "40 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When the customer raises a price objection, use our 'all-inclusive landed cost' USP to reframe the value instead of immediately offering a discount.",
  "usp_relevance": "mismatched",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a potential customer in a serviceable area. The customer, while claiming no immediate need, asked for pricing on HR material and raised a price objection. The agent handled the objection with a discount but failed to conduct discovery or fully qualify the potential need. The call ended weakly with no committed next step, only an offer to share a contact number.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, hello. I am Aditya Pandey calling from the JSW One platform.\", \"comment\": \"The agent introduced himself and JSW One but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Did you have any requirement for HR material or?\", \"comment\": \"The agent did not lead with a proactive supply or price hook, instead opening with a generic requirement check.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"How many tons is your quantity requirement?\", \"comment\": \"The agent only proactively asked about quantity. Payment terms were discussed only after the customer asked. This is only 2 of 6 questions, which constitutes a fail.\"}, {\"step_id\": \"SL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I have a stockyard available in Taloja and here as well, in Chakan too.\", \"comment\": \"The agent pitched relevant USPs, such as local stockyard availability and credit policy, in direct response to customer questions.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Currently, I don't have any. If I do, I will tell you, sir.\", \"comment\": \"Although the customer discussed a potential requirement, the agent failed to capture critical details like grade, width, or a target delivery date.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay, I will WhatsApp you my number. If you have any requirement, please let me know.\", \"comment\": \"The call ended without a committed next step; the agent only offered to send his number passively.\"}], \"usp_relevance\": \"mismatched\", \"pitch_coaching_note\": \"When the customer raises a price objection, use our 'all-inclusive landed cost' USP to reframe the value instead of immediately offering a discount.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"handled\", \"evidence\": \"In the market, it's going for 67... 61,500, and all including loading. So it's the same thing, right?\", \"response\": \"Sir, on this, sir, okay, I can get you a support of 250 and a cashback of 250, then I will match it for you.\"}, {\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"I will tell you, if something comes up, I will definitely call.\", \"response\": \"Okay, I will WhatsApp you my number.\"}], \"call_summary\": \"The agent contacted a potential customer in a serviceable area. The customer, while claiming no immediate need, asked for pricing on HR material and raised a price objection. The agent handled the objection with a discount but failed to conduct discovery or fully qualify the potential need. The call ended weakly with no committed next step, only an offer to share a contact number.\"}",
  "error": null,
  "latency_ms": 52252,
  "input_tokens": 4260,
  "output_tokens": 989,
  "created_at": "2026-09-25 11:12:53",
  "sentiment": "positive",
  "sentiment_score": 0.554,
  "sentiment_confidence": "high",
  "pos": 8,
  "neg": 2,
  "lex_hits": 16,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.622,
  "agent_talk_sec": 46.5,
  "customer_talk_sec": 28.2,
  "dead_air_sec": 78.3,
  "longest_monologue_sec": 3.9,
  "agent_wpm": 378.1,
  "interruptions": 0,
  "agent_turns": 19,
  "customer_turns": 21,
  "discovery_qs": 6,
  "words_agent": 293,
  "words_customer": 167,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178895481881",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.21,
      "end_s": 0.69,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178895481881",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.01,
      "end_s": 2.4,
      "text_en": "Hello sir, am I speaking with Sky Steel Enterprises?",
      "text_native": "हेलो सर, Sky Steel Enterprises से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178895481881",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.63,
      "end_s": 2.97,
      "text_en": "Yes?",
      "text_native": "हांजी?"
    },
    {
      "ucid": "21112178895481881",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.22,
      "end_s": 5.7,
      "text_en": "Sir, hello. I am Aditya Pandey calling from the JSW One platform.",
      "text_native": "सर नमस्ते, मैं आदित्य पांडे बोल रहा था JSW One प्लॅटफॉर्म से।"
    },
    {
      "ucid": "21112178895481881",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.97,
      "end_s": 6.22,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178895481881",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.6,
      "end_s": 9.9,
      "text_en": "Sir, actually you were registered on our platform, I called regarding that. Did you have any requirement for HR material or?",
      "text_native": "सर एक्चुअली में हमारे प्लॅटफॉर्म पे आप रजिस्टर थे, उसी के रिगार्डिंग कॉल किया था। कुछ रिक्वायरमेंट थी सर HR मटेरियल में या?"
    },
    {
      "ucid": "21112178895481881",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.13,
      "end_s": 11.98,
      "text_en": "Currently, I don't have any. If I do, I will tell you, sir.",
      "text_native": "फिलहाल तो कुछ है नहीं, होगा तो बोलूंगा ना सर आपको।"
    },
    {
      "ucid": "21112178895481881",
      "idx": 7,
      "speaker": "customer",
      "start_s": 12.47,
      "end_s": 14.7,
      "text_en": "What is the price for five, six, eight? From fifteen hundred fifteen hundred, what is the price for five, six, eight?",
      "text_native": "पांच, छे, आठ का क्या भाव है? पंधरासो पंधरासो से क्या भाव है पांच, छे, आठ?"
    },
    {
      "ucid": "21112178895481881",
      "idx": 8,
      "speaker": "agent",
      "start_s": 15.23,
      "end_s": 16.2,
      "text_en": "Uh, are you saying 8 mm?",
      "text_native": "अह 8 mm बोल रहे क्या?"
    },
    {
      "ucid": "21112178895481881",
      "idx": 9,
      "speaker": "customer",
      "start_s": 16.46,
      "end_s": 17.9,
      "text_en": "Yes, 5 mm, 6 mm, 8 mm.",
      "text_native": "हां, 5 mm, 6 mm, 8 mm."
    },
    {
      "ucid": "21112178895481881",
      "idx": 10,
      "speaker": "agent",
      "start_s": 18.2,
      "end_s": 19.7,
      "text_en": "Sir, it's going for 62, sir, for now.",
      "text_native": "सर 62 चलता है सर अभी तो फिलहाल।"
    },
    {
      "ucid": "21112178895481881",
      "idx": 11,
      "speaker": "customer",
      "start_s": 20.0,
      "end_s": 21.3,
      "text_en": "Sixty-two rupees. Your market... and loading?",
      "text_native": "बासठ रुपया। आपका मार्केट और लोडिंग?"
    },
    {
      "ucid": "21112178895481881",
      "idx": 12,
      "speaker": "agent",
      "start_s": 21.66,
      "end_s": 23.3,
      "text_en": "Sir, I have quoted this without loading and freight.",
      "text_native": "सर ये विदाउट लोडिंग एंड फ्रेट मैंने बोला है।"
    },
    {
      "ucid": "21112178895481881",
      "idx": 13,
      "speaker": "customer",
      "start_s": 23.7,
      "end_s": 28.6,
      "text_en": "Okay, no, because it's the same thing. In the market, it's going for 67... 61,500, and all including loading. So it's the same thing, right?",
      "text_native": "अच्छा, नहीं, क्योंकि बात तो एक ही हुई, सिर्फ मार्केट में 67, 61,500 के भाव चल रहा है और सारे इन्क्लूडिंग लोडिंग। मतलब बात तो वही हुई ना?"
    },
    {
      "ucid": "21112178895481881",
      "idx": 14,
      "speaker": "agent",
      "start_s": 28.9,
      "end_s": 32.8,
      "text_en": "Sir, on this, sir, okay, I can get you a support of 250 and a cashback of 250, then I will match it for you.",
      "text_native": "सर मैं इसपे सर आपको ठीक है, 250 का सपोर्ट दिलवा के 250 का कॅशबॅक दिला दूंगा तो मॅच कर दूंगा मैं आपको।"
    },
    {
      "ucid": "21112178895481881",
      "idx": 15,
      "speaker": "customer",
      "start_s": 33.3,
      "end_s": 34.2,
      "text_en": "With free loading?",
      "text_native": "फ्री लोडिंग के साथ?"
    },
    {
      "ucid": "21112178895481881",
      "idx": 16,
      "speaker": "agent",
      "start_s": 34.5,
      "end_s": 38.2,
      "text_en": "Yes, in that, I will... the loading and whatever freight there is, I will mention that too. How many tons is your quantity requirement?",
      "text_native": "हां, उसमे मैं वो लोडिंग और जो फ्रेट रहेगा वो भी मैं मेंशन कर दूंगा। आपको कितना टन क्वांटिटी रिक्वायरमेंट रहता है?"
    },
    {
      "ucid": "21112178895481881",
      "idx": 17,
      "speaker": "customer",
      "start_s": 38.2,
      "end_s": 39.7,
      "text_en": "Above, it will be fifteen tons.",
      "text_native": "ऊपर, पंधरा टन होगा।"
    },
    {
      "ucid": "21112178895481881",
      "idx": 18,
      "speaker": "agent",
      "start_s": 39.7,
      "end_s": 41.6,
      "text_en": "Sir, it will be... I mean, and where will it be? Will it be in Chakan or Mumbai?",
      "text_native": "सर हो, मतलब और कहां रहेगा? चाकण में रहेगा की मुंबई?"
    },
    {
      "ucid": "21112178895481881",
      "idx": 19,
      "speaker": "customer",
      "start_s": 42.1,
      "end_s": 44.2,
      "text_en": "That, that will be in Pune, I will tell you the location if it happens.",
      "text_native": "वो, वो पुणे में रहेगा, बोलूंगा आपको लोकेशन हुआ तो।"
    },
    {
      "ucid": "21112178895481881",
      "idx": 20,
      "speaker": "agent",
      "start_s": 44.2,
      "end_s": 47.8,
      "text_en": "I have both, actually, sir. I have a stockyard available in Taloja and here as well, in Chakan too.",
      "text_native": "मेरे दोनों ही है एक्चुअली सर। मेरे तलोजा में भी अवेलेबल है स्टॉकयार्ड और इधर भी है, चाकण में भी है।"
    },
    {
      "ucid": "21112178895481881",
      "idx": 21,
      "speaker": "customer",
      "start_s": 47.8,
      "end_s": 49.1,
      "text_en": "So you also operate in Chakan?",
      "text_native": "तो चाकण में भी लगता है क्या आप लोग?"
    },
    {
      "ucid": "21112178895481881",
      "idx": 22,
      "speaker": "agent",
      "start_s": 49.4,
      "end_s": 50.7,
      "text_en": "Yes, my stockyard is in both places.",
      "text_native": "हां, दोनों जगह है मेरा स्टॉकयार्ड।"
    },
    {
      "ucid": "21112178895481881",
      "idx": 23,
      "speaker": "customer",
      "start_s": 50.7,
      "end_s": 52.4,
      "text_en": "Do you have stock? Okay, fine, it will work. I'll say something.",
      "text_native": "स्टॉक है क्या? अच्छा ठीक है, चलेगा। मैं कुछ बोलता कुछ।"
    },
    {
      "ucid": "21112178895481881",
      "idx": 24,
      "speaker": "agent",
      "start_s": 52.4,
      "end_s": 55.4,
      "text_en": "And we keep everything, HR, CO, PPGI, CR, GP, whatever you need, we have it available.",
      "text_native": "और हम लोग सब रखते हैं, HR, CO, PPGI, CR, GP, जो चाहिए आपको, हमारे पास अवेलेबल है।"
    },
    {
      "ucid": "21112178895481881",
      "idx": 25,
      "speaker": "customer",
      "start_s": 55.4,
      "end_s": 56.2,
      "text_en": "And what is your make?",
      "text_native": "और आपका कौनसा मेक है?"
    },
    {
      "ucid": "21112178895481881",
      "idx": 26,
      "speaker": "agent",
      "start_s": 56.5,
      "end_s": 60.3,
      "text_en": "Sir, it's JSW. If you want a special, I mean, another make like Tata or AMNS, then for that we have to become a distributor.",
      "text_native": "सर JSW है। अगर आपको स्पेशल मतलब दूसरा मेक में चाहिए जैसे Tata या AMNS, तो उसके लिए हमें डिस्ट्रीब्यूटर ही बनना पड़ता है।"
    },
    {
      "ucid": "21112178895481881",
      "idx": 27,
      "speaker": "customer",
      "start_s": 60.3,
      "end_s": 61.4,
      "text_en": "And payment, and what is the payment?",
      "text_native": "और पेमेंट, और पेमेंट क्या है?"
    },
    {
      "ucid": "21112178895481881",
      "idx": 28,
      "speaker": "agent",
      "start_s": 61.6,
      "end_s": 64.8,
      "text_en": "Sir, only the first two transactions are advance. After that, we can, I mean, provide credit to you.",
      "text_native": "सर फर्स्ट टू ट्रांजैक्शन सिर्फ एडवांस होता है। उसके बाद हम मतलब क्रेडिट प्रोवाइड कर सकते हैं आपको।"
    },
    {
      "ucid": "21112178895481881",
      "idx": 29,
      "speaker": "customer",
      "start_s": 64.8,
      "end_s": 65.6,
      "text_en": "How much?",
      "text_native": "कितना?"
    },
    {
      "ucid": "21112178895481881",
      "idx": 30,
      "speaker": "agent",
      "start_s": 66.2,
      "end_s": 69.8,
      "text_en": "Sir, that, I will work on that, sir, and will let you know how it is. I mean, there are multiple options. There is LC.",
      "text_native": "सर वो, उसपे मैं वर्क कर लेता हूं सर, बता दूंगा कैसा रहता है। मतलब मल्टीपल है। LC है।"
    },
    {
      "ucid": "21112178895481881",
      "idx": 31,
      "speaker": "customer",
      "start_s": 69.8,
      "end_s": 70.8,
      "text_en": "So it happens from Pune also, you mean?",
      "text_native": "पुणे से भी होता है मतलब ये?"
    },
    {
      "ucid": "21112178895481881",
      "idx": 32,
      "speaker": "agent",
      "start_s": 71.1,
      "end_s": 73.4,
      "text_en": "Yes, it will happen from Pune too, sir. It happens from both places, Pune, Mumbai, both places are there.",
      "text_native": "हां, पुणे से भी होगा ना सर। दोनों जगह से होता है, पुणे, मुंबई, दोनों जगह है।"
    },
    {
      "ucid": "21112178895481881",
      "idx": 33,
      "speaker": "customer",
      "start_s": 73.4,
      "end_s": 74.5,
      "text_en": "Okay, your unit is in Chakan, right?",
      "text_native": "ठीक है, आपका यूनिट चाकण में है ना?"
    },
    {
      "ucid": "21112178895481881",
      "idx": 34,
      "speaker": "agent",
      "start_s": 74.9,
      "end_s": 76.5,
      "text_en": "Yes, it's in the Chakan unit. Our stockyard is there as well.",
      "text_native": "हां, चाकण यूनिट में है। हमारा स्टॉकयार्ड वहां पे भी है।"
    },
    {
      "ucid": "21112178895481881",
      "idx": 35,
      "speaker": "customer",
      "start_s": 76.5,
      "end_s": 78.8,
      "text_en": "Okay, it will work, sir. I will tell you, if something comes up, I will definitely call.",
      "text_native": "ठीक है, चलेगा सर। मैं बोलता आपको, कुछ हुआ तो पक्का फोन करता हूं।"
    },
    {
      "ucid": "21112178895481881",
      "idx": 36,
      "speaker": "agent",
      "start_s": 79.0,
      "end_s": 81.8,
      "text_en": "Okay, I will WhatsApp you my number. If you have any requirement, please let me know. And",
      "text_native": "ठीक है, मैं आपको अपना नंबर WhatsApp कर देता हूं। अगर आपका कुछ भी रिक्वायरमेंट रहा तो बताइएगा। और"
    },
    {
      "ucid": "21112178895481881",
      "idx": 37,
      "speaker": "customer",
      "start_s": 81.8,
      "end_s": 82.2,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178895481881",
      "idx": 38,
      "speaker": "agent",
      "start_s": 82.4,
      "end_s": 82.9,
      "text_en": "Thank you, sir.",
      "text_native": "थैंक यू सर।"
    },
    {
      "ucid": "21112178895481881",
      "idx": 39,
      "speaker": "customer",
      "start_s": 83.2,
      "end_s": 83.6,
      "text_en": "Okay.",
      "text_native": "ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178895481881",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, hello. I am Aditya Pandey calling from the JSW One platform.",
      "comment": "The agent introduced himself and JSW One but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178895481881",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Did you have any requirement for HR material or?",
      "comment": "The agent did not lead with a proactive supply or price hook, instead opening with a generic requirement check."
    },
    {
      "ucid": "21112178895481881",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "How many tons is your quantity requirement?",
      "comment": "The agent only proactively asked about quantity. Payment terms were discussed only after the customer asked. This is only 2 of 6 questions, which constitutes a fail."
    },
    {
      "ucid": "21112178895481881",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I have a stockyard available in Taloja and here as well, in Chakan too.",
      "comment": "The agent pitched relevant USPs, such as local stockyard availability and credit policy, in direct response to customer questions."
    },
    {
      "ucid": "21112178895481881",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Currently, I don't have any. If I do, I will tell you, sir.",
      "comment": "Although the customer discussed a potential requirement, the agent failed to capture critical details like grade, width, or a target delivery date."
    },
    {
      "ucid": "21112178895481881",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay, I will WhatsApp you my number. If you have any requirement, please let me know.",
      "comment": "The call ended without a committed next step; the agent only offered to send his number passively."
    }
  ],
  "objections": [
    {
      "ucid": "21112178895481881",
      "obj_type": "price",
      "state": "handled",
      "evidence": "In the market, it's going for 67... 61,500, and all including loading. So it's the same thing, right?",
      "response": "Sir, on this, sir, okay, I can get you a support of 250 and a cashback of 250, then I will match it for you."
    },
    {
      "ucid": "21112178895481881",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "I will tell you, if something comes up, I will definitely call.",
      "response": "Okay, I will WhatsApp you my number."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}