Call 21112178895389781 2026-09-09 · Rohit Mishra · 0:50
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | General Enquiry | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | supply_led (campaign_name:medium) |
Audio: clear: The agent speaks quickly at times, but the conversation is understandable.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent greeted, used the customer's name, and identified JSW One, but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead jumping directly to a qualifying question.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions from the required list were asked before the customer deferred the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Closure with next step
CUSTOMER: ...we will talk about this on Monday. AGENT: Alright, okay? Sure, sure.
Summary
The agent connected with the owner of a water technology company. The customer confirmed a requirement for MS material but immediately stated he was busy and asked for a callback on Monday. The agent agreed to the next step and ended the call without any further discovery or pitching.
Coaching
When a customer is busy, a strong opening is crucial; remember to always ask for permission and lead with a compelling price or availability hook to earn their attention.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Uh Sanjay ji, is this the company called Swayam Water Tech India Private Limited? The agent greeted, used the customer's name, and identified JSW One, but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead jumping directly to a qualifying question. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions from the required list were asked before the customer deferred the call. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | fail | – | 0.0 | AGENT: Sharma ji, do you currently have any, i mean, material requirement in MS? CUSTOMER: Yes. Although the agent asked about a requirement and got a 'yes', they failed to capture any specific details like grade, quantity, or thickness. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | CUSTOMER: ...we will talk about this on Monday. AGENT: Alright, okay? Sure, sure. The agent successfully secured a next step by agreeing to the customer's proposal for a callback on a specific day. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.647 | 11.9s | 6.5s | 31.6s | 3.4s | 272.3 | 0 | 6 | 8 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello.
हॅलो.
agent
1.3s
Yes Sanjay ji, hello. Doyesh on this side, I am from JSW One.
हाँ संजय जी, नमस्ते। दोयेश इस तरफ से, मैं JSW One से।
customer
4.1s
Yes sir.
हाँ सर।
agent
4.9s
Uh Sanjay ji, is this the company called Swayam Water Tech India Private Limited?
अ संजय जी, ये Swayam Water Tech India Private Limited करके अभी कंपनी है क्या?
customer
8.4s
Yes.
हाँ जी।
agent
9.0s
Are you its, I mean, owner or in procurement-
आप उसके मतलब ओनर है या फिर प्रोक्योरमेंट-
customer
10.8s
Yes, I am the owner of this, sir.
जी हाँ, मैं मैं ओनर हूँ सर इसका।
agent
12.8s
Okay. Sharma ji, do you currently have any, I mean, material requirement in MS?
अच्छा। शर्मा जी, अभी कुछ आपका मतलब मटेरियल में रिक्वायरमेंट रहता है MS में?
customer
16.5s
Yes.
हाँ।
customer
17.2s
In MS?
MS में?
customer
17.8s
I... we will talk about this on Monday.
मैं एक हम इसको Monday बात करेंगे इसके लिए।
agent
20.2s
Alright, okay?
ठीक है ना?
agent
20.8s
Sure, sure.
customer
21.6s
Yes.
हाँ।