{
  "ucid": "21112178895389781",
  "call_date": "2026-09-09",
  "start_time": "2026-09-09 17:08:17",
  "end_time": "2026-09-09 17:09:07",
  "duration_sec": 50,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA5304076bb85b9b3a4f35babab56cb0f2.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 452,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178895389781__DIA5304076bb85b9b3a4f35babab56cb0f2.mp3",
  "audio_bytes": 95904,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 31.968,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.   (हॅलो.)\n[1s] AGENT: Yes Sanjay ji, hello. Doyesh on this side, I am from JSW One.   (हाँ संजय जी, नमस्ते। दोयेश इस तरफ से, मैं JSW One से।)\n[4s] CUSTOMER: Yes sir.   (हाँ सर।)\n[5s] AGENT: Uh Sanjay ji, is this the company called Swayam Water Tech India Private Limited?   (अ संजय जी, ये Swayam Water Tech India Private Limited करके अभी कंपनी है क्या?)\n[8s] CUSTOMER: Yes.   (हाँ जी।)\n[9s] AGENT: Are you its, I mean, owner or in procurement-   (आप उसके मतलब ओनर है या फिर प्रोक्योरमेंट-)\n[11s] CUSTOMER: Yes, I am the owner of this, sir.   (जी हाँ, मैं मैं ओनर हूँ सर इसका।)\n[13s] AGENT: Okay. Sharma ji, do you currently have any, I mean, material requirement in MS?   (अच्छा। शर्मा जी, अभी कुछ आपका मतलब मटेरियल में रिक्वायरमेंट रहता है MS में?)\n[17s] CUSTOMER: Yes.   (हाँ।)\n[17s] CUSTOMER: In MS?   (MS में?)\n[18s] CUSTOMER: I... we will talk about this on Monday.   (मैं एक हम इसको Monday बात करेंगे इसके लिए।)\n[20s] AGENT: Alright, okay?   (ठीक है ना?)\n[21s] AGENT: Sure, sure.\n[22s] CUSTOMER: Yes.   (हाँ।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 14,
  "connected": 1,
  "audio_notes": "clear: The agent speaks quickly at times, but the conversation is understandable.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "14 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\"]",
  "pitch_coaching_note": "When a customer is busy, a strong opening is crucial; remember to always ask for permission and lead with a compelling price or availability hook to earn their attention.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent connected with the owner of a water technology company. The customer confirmed a requirement for MS material but immediately stated he was busy and asked for a callback on Monday. The agent agreed to the next step and ended the call without any further discovery or pitching.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Uh Sanjay ji, is this the company called Swayam Water Tech India Private Limited?\", \"comment\": \"The agent greeted, used the customer's name, and identified JSW One, but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a supply or price hook, instead jumping directly to a qualifying question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions from the required list were asked before the customer deferred the call.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Sharma ji, do you currently have any, i mean, material requirement in MS? CUSTOMER: Yes.\", \"comment\": \"Although the agent asked about a requirement and got a 'yes', they failed to capture any specific details like grade, quantity, or thickness.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"CUSTOMER: ...we will talk about this on Monday. AGENT: Alright, okay? Sure, sure.\", \"comment\": \"The agent successfully secured a next step by agreeing to the customer's proposal for a callback on a specific day.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer is busy, a strong opening is crucial; remember to always ask for permission and lead with a compelling price or availability hook to earn their attention.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent connected with the owner of a water technology company. The customer confirmed a requirement for MS material but immediately stated he was busy and asked for a callback on Monday. The agent agreed to the next step and ended the call without any further discovery or pitching.\"}",
  "error": null,
  "latency_ms": 30518,
  "input_tokens": 2899,
  "output_tokens": 744,
  "created_at": "2026-09-25 11:12:49",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.647,
  "agent_talk_sec": 11.9,
  "customer_talk_sec": 6.5,
  "dead_air_sec": 31.6,
  "longest_monologue_sec": 3.4,
  "agent_wpm": 272.3,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 8,
  "discovery_qs": 3,
  "words_agent": 54,
  "words_customer": 24,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178895389781",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.21,
      "end_s": 0.71,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178895389781",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.3,
      "end_s": 3.84,
      "text_en": "Yes Sanjay ji, hello. Doyesh on this side, I am from JSW One.",
      "text_native": "हाँ संजय जी, नमस्ते। दोयेश इस तरफ से, मैं JSW One से।"
    },
    {
      "ucid": "21112178895389781",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.14,
      "end_s": 4.6,
      "text_en": "Yes sir.",
      "text_native": "हाँ सर।"
    },
    {
      "ucid": "21112178895389781",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.89,
      "end_s": 8.14,
      "text_en": "Uh Sanjay ji, is this the company called Swayam Water Tech India Private Limited?",
      "text_native": "अ संजय जी, ये Swayam Water Tech India Private Limited करके अभी कंपनी है क्या?"
    },
    {
      "ucid": "21112178895389781",
      "idx": 4,
      "speaker": "customer",
      "start_s": 8.36,
      "end_s": 8.76,
      "text_en": "Yes.",
      "text_native": "हाँ जी।"
    },
    {
      "ucid": "21112178895389781",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.99,
      "end_s": 10.8,
      "text_en": "Are you its, I mean, owner or in procurement-",
      "text_native": "आप उसके मतलब ओनर है या फिर प्रोक्योरमेंट-"
    },
    {
      "ucid": "21112178895389781",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.8,
      "end_s": 12.54,
      "text_en": "Yes, I am the owner of this, sir.",
      "text_native": "जी हाँ, मैं मैं ओनर हूँ सर इसका।"
    },
    {
      "ucid": "21112178895389781",
      "idx": 7,
      "speaker": "agent",
      "start_s": 12.83,
      "end_s": 16.24,
      "text_en": "Okay. Sharma ji, do you currently have any, I mean, material requirement in MS?",
      "text_native": "अच्छा। शर्मा जी, अभी कुछ आपका मतलब मटेरियल में रिक्वायरमेंट रहता है MS में?"
    },
    {
      "ucid": "21112178895389781",
      "idx": 8,
      "speaker": "customer",
      "start_s": 16.53,
      "end_s": 16.83,
      "text_en": "Yes.",
      "text_native": "हाँ।"
    },
    {
      "ucid": "21112178895389781",
      "idx": 9,
      "speaker": "customer",
      "start_s": 17.25,
      "end_s": 17.65,
      "text_en": "In MS?",
      "text_native": "MS में?"
    },
    {
      "ucid": "21112178895389781",
      "idx": 10,
      "speaker": "customer",
      "start_s": 17.8,
      "end_s": 20.18,
      "text_en": "I... we will talk about this on Monday.",
      "text_native": "मैं एक हम इसको Monday बात करेंगे इसके लिए।"
    },
    {
      "ucid": "21112178895389781",
      "idx": 11,
      "speaker": "agent",
      "start_s": 20.21,
      "end_s": 20.64,
      "text_en": "Alright, okay?",
      "text_native": "ठीक है ना?"
    },
    {
      "ucid": "21112178895389781",
      "idx": 12,
      "speaker": "agent",
      "start_s": 20.83,
      "end_s": 21.33,
      "text_en": "Sure, sure.",
      "text_native": "Sure, sure."
    },
    {
      "ucid": "21112178895389781",
      "idx": 13,
      "speaker": "customer",
      "start_s": 21.63,
      "end_s": 21.93,
      "text_en": "Yes.",
      "text_native": "हाँ।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178895389781",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Uh Sanjay ji, is this the company called Swayam Water Tech India Private Limited?",
      "comment": "The agent greeted, used the customer's name, and identified JSW One, but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178895389781",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a supply or price hook, instead jumping directly to a qualifying question."
    },
    {
      "ucid": "21112178895389781",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions from the required list were asked before the customer deferred the call."
    },
    {
      "ucid": "21112178895389781",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "21112178895389781",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: Sharma ji, do you currently have any, i mean, material requirement in MS? CUSTOMER: Yes.",
      "comment": "Although the agent asked about a requirement and got a 'yes', they failed to capture any specific details like grade, quantity, or thickness."
    },
    {
      "ucid": "21112178895389781",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "CUSTOMER: ...we will talk about this on Monday. AGENT: Alright, okay? Sure, sure.",
      "comment": "The agent successfully secured a next step by agreeing to the customer's proposal for a callback on a specific day."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify"
  ],
  "objection_phrases_list": []
}