Call 21112178895384411 2026-09-09 · Aditya Pandey · 0:59
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | Not_Answered | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: clear: Some background noise typical of a call center, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.14
confidence high · +1/−0
from 4 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak, jumping directly to a requirement check.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not deliver a hook; instead, they immediately asked if the customer had a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were attempted after the customer stated they had no current need.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 78% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Did you have any requirement in HR, sir?
Closure with next step
I'll WhatsApp you my number. If there's any requirement in the future, please let me know.
Summary
Agent contacted a lead named 'Golden Traders'. The agent immediately asked for an HR requirement, which the customer denied. After a brief mention of other products, the agent offered to send their contact details via WhatsApp for any future needs, and the customer agreed.
Coaching
You skipped the permission and hook steps, immediately asking for a requirement. This gives the customer an easy 'no' and ends the conversation before you can build value or discover their needs.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak, jumping directly to a requirement check. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not deliver a hook; instead, they immediately asked if the customer had a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were attempted after the customer stated they had no current need. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 | We deal in everything - PPGI, CR, PP, GP. Agent listed product categories, but did not pitch any value propositions or USPs. |
| SL5 Qualify | 2 | pass | – | 2.0 | Did you have any requirement in HR, sir? Agent successfully asked if a current requirement existed. |
| SL6 Closure with next step | 1 | pass | – | 1.0 | I'll WhatsApp you my number. If there's any requirement in the future, please let me know. Agent established a clear next step of sending contact details, which the customer accepted. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.775 heavy | 14.1s | 4.1s | 40.8s | 4.0s | 336.2 | 0 | 6 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
2.9s
Hello Golden Traders?
customer
4.5s
Yes.
हां।
agent
5.3s
Sir, I am Aditya Pandey calling from JSW One.
सर मैं आदित्य पांडे बात कर रहा था JSW One से।
customer
7.7s
Yes, tell me.
हां बोलिए ना।
agent
8.6s
Sir, you were registered on our platform, I called regarding that. Did you have any requirement in HR, sir?
सर जी आप हमारे प्लेटफार्म पर रजिस्टर्ड थे, उसी के रिगार्डिंग कॉल किया था। कुछ रिक्वायरमेंट थी क्या सर HR में आपकी?
customer
13.9s
Not right now, nothing right now.
अभी नहीं है कुछ अभी।
agent
15.4s
What did you say, sorry?
क्या बोले सॉरी?
customer
16.2s
Not right now, nothing right now.
अभी नहीं है कुछ अभी।
agent
17.5s
Okay, fine. Do one thing... uh if you have any requirement in GP also, please let me know, sir. We deal in everything - PPGI, CR, PP, GP.
अच्छा ठीक है। एक काम कर... uh GP में भी कुछ रिक्वायरमेंट रहेगी तो बताइएगा सर। हम सब करते हैं PPGI, CR, PP, GP.
customer
21.6s
Yes, there's nothing right now.
हां अभी कुछ नहीं है।
agent
22.6s
I'll WhatsApp you my number. If there's any requirement in the future, please let me know.
मैं आपको WhatsApp कर देता हूं अपना नंबर। फ्यूचर में कुछ रिक्वायरमेंट रहे तो बताइएगा।
customer
25.6s
Okay.
ठीक है।