{ "ucid": "21112178895384411", "call_date": "2026-09-09", "start_time": "2026-09-09 17:07:24", "end_time": "2026-09-09 17:08:23", "duration_sec": 59, "campaign": "IS_MFG_HR_HRPO_Sep26", "disposition": "Not_Answered", "agent": "Aditya Pandey", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAebd7862a3e02683967ff4c33fb11a7d7.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 453, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178895384411__DIAebd7862a3e02683967ff4c33fb11a7d7.mp3", "audio_bytes": 117288, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 39.096, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[3s] AGENT: Hello Golden Traders?\n[4s] CUSTOMER: Yes. (हां।)\n[5s] AGENT: Sir, I am Aditya Pandey calling from JSW One. (सर मैं आदित्य पांडे बात कर रहा था JSW One से।)\n[8s] CUSTOMER: Yes, tell me. (हां बोलिए ना।)\n[9s] AGENT: Sir, you were registered on our platform, I called regarding that. Did you have any requirement in HR, sir? (सर जी आप हमारे प्लेटफार्म पर रजिस्टर्ड थे, उसी के रिगार्डिंग कॉल किया था। कुछ रिक्वायरमेंट थी क्या सर HR में आपकी?)\n[14s] CUSTOMER: Not right now, nothing right now. (अभी नहीं है कुछ अभी।)\n[15s] AGENT: What did you say, sorry? (क्या बोले सॉरी?)\n[16s] CUSTOMER: Not right now, nothing right now. (अभी नहीं है कुछ अभी।)\n[18s] AGENT: Okay, fine. Do one thing... uh if you have any requirement in GP also, please let me know, sir. We deal in everything - PPGI, CR, PP, GP. (अच्छा ठीक है। एक काम कर... uh GP में भी कुछ रिक्वायरमेंट रहेगी तो बताइएगा सर। हम सब करते हैं PPGI, CR, PP, GP.)\n[22s] CUSTOMER: Yes, there's nothing right now. (हां अभी कुछ नहीं है।)\n[23s] AGENT: I'll WhatsApp you my number. If there's any requirement in the future, please let me know. (मैं आपको WhatsApp कर देता हूं अपना नंबर। फ्यूचर में कुछ रिक्वायरमेंट रहे तो बताइएगा।)\n[26s] CUSTOMER: Okay. (ठीक है।)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 12, "connected": 1, "audio_notes": "clear: Some background noise typical of a call center, but it does not affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "12 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 1, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 3.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]", "pitch_coaching_note": "You skipped the permission and hook steps, immediately asking for a requirement. This gives the customer an easy 'no' and ends the conversation before you can build value or discover their needs.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "trader", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "Agent contacted a lead named 'Golden Traders'. The agent immediately asked for an HR requirement, which the customer denied. After a brief mention of other products, the agent offered to send their contact details via WhatsApp for any future needs, and the customer agreed.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask for permission to speak, jumping directly to a requirement check.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not deliver a hook; instead, they immediately asked if the customer had a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were attempted after the customer stated they had no current need.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"We deal in everything - PPGI, CR, PP, GP.\", \"comment\": \"Agent listed product categories, but did not pitch any value propositions or USPs.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Did you have any requirement in HR, sir?\", \"comment\": \"Agent successfully asked if a current requirement existed.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I'll WhatsApp you my number. If there's any requirement in the future, please let me know.\", \"comment\": \"Agent established a clear next step of sending contact details, which the customer accepted.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the permission and hook steps, immediately asking for a requirement. This gives the customer an easy 'no' and ends the conversation before you can build value or discover their needs.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"Agent contacted a lead named 'Golden Traders'. The agent immediately asked for an HR requirement, which the customer denied. After a brief mention of other products, the agent offered to send their contact details via WhatsApp for any future needs, and the customer agreed.\"}", "error": null, "latency_ms": 31784, "input_tokens": 2928, "output_tokens": 699, "created_at": "2026-09-25 11:12:51", "sentiment": "neutral", "sentiment_score": 0.143, "sentiment_confidence": "high", "pos": 1, "neg": 0, "lex_hits": 4, "objection_phrases": "[]", "sentiment_method": "lexical only", "talk_ratio": 0.775, "agent_talk_sec": 14.1, "customer_talk_sec": 4.1, "dead_air_sec": 40.8, "longest_monologue_sec": 4.0, "agent_wpm": 336.2, "interruptions": 0, "agent_turns": 6, "customer_turns": 6, "discovery_qs": 3, "words_agent": 79, "words_customer": 22, "monologue_heavy": 1, "turns": [ { "ucid": "21112178895384411", "idx": 0, "speaker": "agent", "start_s": 2.89, "end_s": 4.01, "text_en": "Hello Golden Traders?", "text_native": "Hello Golden Traders?" }, { "ucid": "21112178895384411", "idx": 1, "speaker": "customer", "start_s": 4.47, "end_s": 4.87, "text_en": "Yes.", "text_native": "हां।" }, { "ucid": "21112178895384411", "idx": 2, "speaker": "agent", "start_s": 5.3, "end_s": 7.3, "text_en": "Sir, I am Aditya Pandey calling from JSW One.", "text_native": "सर मैं आदित्य पांडे बात कर रहा था JSW One से।" }, { "ucid": "21112178895384411", "idx": 3, "speaker": "customer", "start_s": 7.67, "end_s": 8.3, "text_en": "Yes, tell me.", "text_native": "हां बोलिए ना।" }, { "ucid": "21112178895384411", "idx": 4, "speaker": "agent", "start_s": 8.6, "end_s": 12.6, "text_en": "Sir, you were registered on our platform, I called regarding that. Did you have any requirement in HR, sir?", "text_native": "सर जी आप हमारे प्लेटफार्म पर रजिस्टर्ड थे, उसी के रिगार्डिंग कॉल किया था। कुछ रिक्वायरमेंट थी क्या सर HR में आपकी?" }, { "ucid": "21112178895384411", "idx": 5, "speaker": "customer", "start_s": 13.9, "end_s": 14.88, "text_en": "Not right now, nothing right now.", "text_native": "अभी नहीं है कुछ अभी।" }, { "ucid": "21112178895384411", "idx": 6, "speaker": "agent", "start_s": 15.4, "end_s": 16.0, "text_en": "What did you say, sorry?", "text_native": "क्या बोले सॉरी?" }, { "ucid": "21112178895384411", "idx": 7, "speaker": "customer", "start_s": 16.17, "end_s": 17.07, "text_en": "Not right now, nothing right now.", "text_native": "अभी नहीं है कुछ अभी।" }, { "ucid": "21112178895384411", "idx": 8, "speaker": "agent", "start_s": 17.5, "end_s": 21.2, "text_en": "Okay, fine. Do one thing... uh if you have any requirement in GP also, please let me know, sir. We deal in everything - PPGI, CR, PP, GP.", "text_native": "अच्छा ठीक है। एक काम कर... uh GP में भी कुछ रिक्वायरमेंट रहेगी तो बताइएगा सर। हम सब करते हैं PPGI, CR, PP, GP." }, { "ucid": "21112178895384411", "idx": 9, "speaker": "customer", "start_s": 21.6, "end_s": 22.38, "text_en": "Yes, there's nothing right now.", "text_native": "हां अभी कुछ नहीं है।" }, { "ucid": "21112178895384411", "idx": 10, "speaker": "agent", "start_s": 22.6, "end_s": 25.3, "text_en": "I'll WhatsApp you my number. If there's any requirement in the future, please let me know.", "text_native": "मैं आपको WhatsApp कर देता हूं अपना नंबर। फ्यूचर में कुछ रिक्वायरमेंट रहे तो बताइएगा।" }, { "ucid": "21112178895384411", "idx": 11, "speaker": "customer", "start_s": 25.6, "end_s": 26.0, "text_en": "Okay.", "text_native": "ठीक है।" } ], "steps": [ { "ucid": "21112178895384411", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not ask for permission to speak, jumping directly to a requirement check." }, { "ucid": "21112178895384411", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not deliver a hook; instead, they immediately asked if the customer had a requirement." }, { "ucid": "21112178895384411", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "No discovery questions were attempted after the customer stated they had no current need." }, { "ucid": "21112178895384411", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "We deal in everything - PPGI, CR, PP, GP.", "comment": "Agent listed product categories, but did not pitch any value propositions or USPs." }, { "ucid": "21112178895384411", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Did you have any requirement in HR, sir?", "comment": "Agent successfully asked if a current requirement existed." }, { "ucid": "21112178895384411", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "I'll WhatsApp you my number. If there's any requirement in the future, please let me know.", "comment": "Agent established a clear next step of sending contact details, which the customer accepted." } ], "objections": [], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)" ], "objection_phrases_list": [] }