{
  "ucid": "21112178895304391",
  "call_date": "2026-09-09",
  "start_time": "2026-09-09 16:54:03",
  "end_time": "2026-09-09 16:55:21",
  "duration_sec": 78,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA4446b2d1f162a017bbbf1bece512b6ba.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 460,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178895304391__DIA4446b2d1f162a017bbbf1bece512b6ba.mp3",
  "audio_bytes": 136944,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 45.648,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello.\n[6s] AGENT: Hello.\n[7s] CUSTOMER: Yes, please speak.   (हां जी बोलिए जी।)\n[8s] AGENT: Yes sir, good evening. This is Kartik speaking from JSW One.   (हां जी सर गुड इवनिंग। कार्तिक ये बात कर रहा था JSW One से।)\n[12s] CUSTOMER: Yes. Speak, please speak.   (हां। बोलिए बोलिए जी बोलिए।)\n[14s] AGENT: Yes, yes. Sir, will you have any requirement for steel in your Alpine Woodtech right now?   (हां जी हां जी। सर, ये अपने Alpine Woodtech में अभी कुछ requirement रहेगा steel का?)\n[17s] CUSTOMER: No brother, there is none. That JSW's rate is not... my... the rate is not competitive.   (नहीं भाई कोई नहीं है। वो JSW का rate नहीं... मेरा... competitive नहीं है rate।)\n[22s] AGENT: Okay.   (अच्छा।)\n[22s] CUSTOMER: It's not viable, you see.   (पत्ता नहीं खाता है ना।)\n[23s] AGENT: Meaning, competitive in what? Sir, do you buy your commercial grade?   (मतलब competitive किस में? सर ये अपना commercial का लेते हो क्या आप?)\n[26s] CUSTOMER: We only buy commercial, yes.   (Commercial का ही लेते हैं हां।)\n[27s] AGENT: Okay, okay, okay. Yes, then it won't work out, sir. I understood.   (अच्छा अच्छा अच्छा। हां फिर तो सर नहीं बैठेगा। समझ गया।)\n[30s] CUSTOMER: Okay.   (ठीक है।)\n[31s] AGENT: Okay. Alright, if you ever have anything in primary, let me know.   (ठीक है। चलिए कभी primary में कुछ हो तो बताना।)\n[33s] CUSTOMER: Sure sure sure. Okay.\n[34s] AGENT: Okay.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 16,
  "connected": 1,
  "audio_notes": "clear: Some background noise is present on the agent's side, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "16 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer objects on price for 'commercial grade', instead of immediately agreeing it won't work, you must still attempt discovery to see if they have any needs for 'primary' material.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": "Commercial grade",
  "catalogue_status": "not_available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a customer who immediately objected that JSW's price for 'commercial grade' steel is not competitive. The agent confirmed this was a non-viable product segment for JSW and, without attempting further discovery or objection handling, ended the call.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, will you have any requirement for steel in your Alpine Woodtech right now?\", \"comment\": \"Agent did not ask for permission to speak before jumping into the sales question.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, will you have any requirement for steel in your Alpine Woodtech right now?\", \"comment\": \"Agent did not lead with a supply or price hook, instead opening with a direct requirement check.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Sir, do you buy your commercial grade?\", \"comment\": \"Agent only asked one discovery question before abandoning the call, which is below the threshold for a 'partial' pass.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as the call was terminated early.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, will you have any requirement for steel in your Alpine Woodtech right now?\", \"comment\": \"Agent successfully asked if a current requirement exists, which is the first part of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Alright, if you ever have anything in primary, let me know.\", \"comment\": \"The closure was a generic 'call me if you need anything' rather than a specific, committed next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer objects on price for 'commercial grade', instead of immediately agreeing it won't work, you must still attempt discovery to see if they have any needs for 'primary' material.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"Commercial grade\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"That JSW's rate is not... my... the rate is not competitive.\", \"response\": \"Yes, then it won't work out, sir. I understood.\"}], \"call_summary\": \"The agent contacted a customer who immediately objected that JSW's price for 'commercial grade' steel is not competitive. The agent confirmed this was a non-viable product segment for JSW and, without attempting further discovery or objection handling, ended the call.\"}",
  "error": null,
  "latency_ms": 38721,
  "input_tokens": 2991,
  "output_tokens": 823,
  "created_at": "2026-09-25 11:13:26",
  "sentiment": "positive",
  "sentiment_score": 0.218,
  "sentiment_confidence": "high",
  "pos": 6,
  "neg": 1,
  "lex_hits": 16,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.583,
  "agent_talk_sec": 14.4,
  "customer_talk_sec": 10.3,
  "dead_air_sec": 53.3,
  "longest_monologue_sec": 3.4,
  "agent_wpm": 270.8,
  "interruptions": 0,
  "agent_turns": 8,
  "customer_turns": 8,
  "discovery_qs": 3,
  "words_agent": 65,
  "words_customer": 39,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178895304391",
      "idx": 0,
      "speaker": "customer",
      "start_s": 4.8,
      "end_s": 5.2,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178895304391",
      "idx": 1,
      "speaker": "agent",
      "start_s": 5.7,
      "end_s": 6.1,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178895304391",
      "idx": 2,
      "speaker": "customer",
      "start_s": 7.0,
      "end_s": 7.8,
      "text_en": "Yes, please speak.",
      "text_native": "हां जी बोलिए जी।"
    },
    {
      "ucid": "21112178895304391",
      "idx": 3,
      "speaker": "agent",
      "start_s": 8.2,
      "end_s": 11.2,
      "text_en": "Yes sir, good evening. This is Kartik speaking from JSW One.",
      "text_native": "हां जी सर गुड इवनिंग। कार्तिक ये बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178895304391",
      "idx": 4,
      "speaker": "customer",
      "start_s": 11.6,
      "end_s": 13.4,
      "text_en": "Yes. Speak, please speak.",
      "text_native": "हां। बोलिए बोलिए जी बोलिए।"
    },
    {
      "ucid": "21112178895304391",
      "idx": 5,
      "speaker": "agent",
      "start_s": 13.5,
      "end_s": 16.9,
      "text_en": "Yes, yes. Sir, will you have any requirement for steel in your Alpine Woodtech right now?",
      "text_native": "हां जी हां जी। सर, ये अपने Alpine Woodtech में अभी कुछ requirement रहेगा steel का?"
    },
    {
      "ucid": "21112178895304391",
      "idx": 6,
      "speaker": "customer",
      "start_s": 17.3,
      "end_s": 21.4,
      "text_en": "No brother, there is none. That JSW's rate is not... my... the rate is not competitive.",
      "text_native": "नहीं भाई कोई नहीं है। वो JSW का rate नहीं... मेरा... competitive नहीं है rate।"
    },
    {
      "ucid": "21112178895304391",
      "idx": 7,
      "speaker": "agent",
      "start_s": 21.5,
      "end_s": 21.8,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178895304391",
      "idx": 8,
      "speaker": "customer",
      "start_s": 22.3,
      "end_s": 23.1,
      "text_en": "It's not viable, you see.",
      "text_native": "पत्ता नहीं खाता है ना।"
    },
    {
      "ucid": "21112178895304391",
      "idx": 9,
      "speaker": "agent",
      "start_s": 23.2,
      "end_s": 25.8,
      "text_en": "Meaning, competitive in what? Sir, do you buy your commercial grade?",
      "text_native": "मतलब competitive किस में? सर ये अपना commercial का लेते हो क्या आप?"
    },
    {
      "ucid": "21112178895304391",
      "idx": 10,
      "speaker": "customer",
      "start_s": 25.9,
      "end_s": 26.8,
      "text_en": "We only buy commercial, yes.",
      "text_native": "Commercial का ही लेते हैं हां।"
    },
    {
      "ucid": "21112178895304391",
      "idx": 11,
      "speaker": "agent",
      "start_s": 27.0,
      "end_s": 29.4,
      "text_en": "Okay, okay, okay. Yes, then it won't work out, sir. I understood.",
      "text_native": "अच्छा अच्छा अच्छा। हां फिर तो सर नहीं बैठेगा। समझ गया।"
    },
    {
      "ucid": "21112178895304391",
      "idx": 12,
      "speaker": "customer",
      "start_s": 29.8,
      "end_s": 30.2,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178895304391",
      "idx": 13,
      "speaker": "agent",
      "start_s": 30.6,
      "end_s": 32.6,
      "text_en": "Okay. Alright, if you ever have anything in primary, let me know.",
      "text_native": "ठीक है। चलिए कभी primary में कुछ हो तो बताना।"
    },
    {
      "ucid": "21112178895304391",
      "idx": 14,
      "speaker": "customer",
      "start_s": 32.7,
      "end_s": 33.8,
      "text_en": "Sure sure sure. Okay.",
      "text_native": "Sure sure sure. Okay."
    },
    {
      "ucid": "21112178895304391",
      "idx": 15,
      "speaker": "agent",
      "start_s": 34.3,
      "end_s": 34.6,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178895304391",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, will you have any requirement for steel in your Alpine Woodtech right now?",
      "comment": "Agent did not ask for permission to speak before jumping into the sales question."
    },
    {
      "ucid": "21112178895304391",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, will you have any requirement for steel in your Alpine Woodtech right now?",
      "comment": "Agent did not lead with a supply or price hook, instead opening with a direct requirement check."
    },
    {
      "ucid": "21112178895304391",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Sir, do you buy your commercial grade?",
      "comment": "Agent only asked one discovery question before abandoning the call, which is below the threshold for a 'partial' pass."
    },
    {
      "ucid": "21112178895304391",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as the call was terminated early."
    },
    {
      "ucid": "21112178895304391",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, will you have any requirement for steel in your Alpine Woodtech right now?",
      "comment": "Agent successfully asked if a current requirement exists, which is the first part of this step."
    },
    {
      "ucid": "21112178895304391",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Alright, if you ever have anything in primary, let me know.",
      "comment": "The closure was a generic 'call me if you need anything' rather than a specific, committed next step."
    }
  ],
  "objections": [
    {
      "ucid": "21112178895304391",
      "obj_type": "price",
      "state": "mishandled",
      "evidence": "That JSW's rate is not... my... the rate is not competitive.",
      "response": "Yes, then it won't work out, sir. I understood."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}